Last edit by: SanDiego1K
This is a continuation of the original discussion HERE.
Book online at thankyou.com or by phone at 1-877-288-2484 7/24.
Starting September 1, 2019 the complimentary 4th night benefit can be used up to two times per calendar year. Bookings made prior to September 1, 2019, will not count toward your two-stay cap for 2019. Starting September 1, 2019 bookings for the 4th night benefit must be made exclusively by visiting thankyou.com or calling 1 800 THANKYOU. Citi Concierge will no longer handle new 4th night benefit bookings but will continue to support bookings made prior to September 1, 2019. To utilize your benefit through our online travel site, and/or have the option to use your ThankYou points, please visit thankyou.com, select travel in the top menu bar, select hotels, choose hotel designated as Complimentary 4th Night Eligible, book at least 4 nights, see savings at checkout. Starting for reservations made on or after July 23, 2017, this benefit will give you the average nightly rate on stays of 4+ nights, and will NOT include taxes.
Reimbursement times vary but seem to have improved in 2017, now about 2 weeks is most common. See this thread for details.
Book online at thankyou.com or by phone at 1-877-288-2484 7/24.
Starting September 1, 2019 the complimentary 4th night benefit can be used up to two times per calendar year. Bookings made prior to September 1, 2019, will not count toward your two-stay cap for 2019. Starting September 1, 2019 bookings for the 4th night benefit must be made exclusively by visiting thankyou.com or calling 1 800 THANKYOU. Citi Concierge will no longer handle new 4th night benefit bookings but will continue to support bookings made prior to September 1, 2019. To utilize your benefit through our online travel site, and/or have the option to use your ThankYou points, please visit thankyou.com, select travel in the top menu bar, select hotels, choose hotel designated as Complimentary 4th Night Eligible, book at least 4 nights, see savings at checkout.
Reimbursement times vary but seem to have improved in 2017, now about 2 weeks is most common. See this thread for details.
Citi Prestige 4th night free hotel benefit July 2017 - August 2019
#46
I simply decided to play it safe, and e-mailed the concierge to book my upcoming stay. Frankly, given how the Citi travel site kept erroring out, I doubt booking online is much faster than shooting an e-mail to the concierge.
#47
Join Date: Mar 2011
Location: BOS
Programs: Delta Platinum, Hyatt Globalist
Posts: 308
Nothing official on Citi's website. The information was reported by The Points Guy though:
https://thepointsguy.com/2017/07/750...-prestige-faq/
Better to contact Citi directly regarding your booking. I hope the Citi Concierge can step in, and add the loyalty number for you.
https://thepointsguy.com/2017/07/750...-prestige-faq/
Better to contact Citi directly regarding your booking. I hope the Citi Concierge can step in, and add the loyalty number for you.
Update 8/1/17: Citi has clarified that some stays booked online may not be eligible for hotel elite benefits and credit, though stays booked through the Concierge will continue to be eligible. If booking online, its always worth adding your loyalty account number just in case, by calling the chain after booking or by asking an agent to add your number at check in.
#48
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,186
I would interpret that as none of the stays booked online are eligible for points and benefits. Much discussion when this "benefit" was announced that this would happen. The Citi Online Advertising Agency (aka The Points Guy) assured everyone that it wouldn't be a problem....sounds like he's backpedaling fast now.
#49
FlyerTalk Evangelist
Join Date: Jul 2008
Location: IAH
Programs: DL DM, Hyatt Ist-iest, Stariott Platinum, Hilton Diamond
Posts: 12,759
I booked my first 4th night free reservation this week and was impressed how easy it was, and that they were able to book me at the Hilton discount member rate.
#51
Join Date: Mar 2011
Location: BOS
Programs: Delta Platinum, Hyatt Globalist
Posts: 308
Agreed. The agent I spoke to recently was very pleasant and efficient. Not sure if I just got lucky but the concierge seems a lot better than it was a year or two ago.
#52
Join Date: Oct 2015
Posts: 207
In a few occasions, the agents were also able to complete hotel best rate guarantee claims on my behalf (with my instructions). So far so good! ^
#53
Join Date: Oct 2010
Location: San Diego, Ca
Programs: AA 2MM LT PLT; AS MVP Gold75k; HHonors Diamond; IHG PLT
Posts: 3,490
So far, I have had quite a bit of luck when it comes to booking through Citi Concierge. All the phone agents I have spoken with were all very competent. I have had no issues so far booking 4th night free with corporate rate, conference rate, etc.
In a few occasions, the agents were also able to complete hotel best rate guarantee claims on my behalf (with my instructions). So far so good! ^
In a few occasions, the agents were also able to complete hotel best rate guarantee claims on my behalf (with my instructions). So far so good! ^
#55
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,501
Since the program revamp, has anyone had any luck getting a post-paid booking made with the 4th Night Free?
When I query my hotel, it shows only the prepaid rate online - with me paying Citi's travel agent directly. The hotel also has a regular (no deposit, 24-hour cancel) rate available. I want to book that, pay the hotel, and receive my refund later, as it was under the former system.
Anyone know if this is still possible via the email route? (e.g., *not* using the online portal)
When I query my hotel, it shows only the prepaid rate online - with me paying Citi's travel agent directly. The hotel also has a regular (no deposit, 24-hour cancel) rate available. I want to book that, pay the hotel, and receive my refund later, as it was under the former system.
Anyone know if this is still possible via the email route? (e.g., *not* using the online portal)
#56
Original Poster
Join Date: Feb 2005
Location: MD/DC
Programs: Hilton Diamond, IHG Platinum, Marriott Titanium, TK Gold
Posts: 1,536
Since the program revamp, has anyone had any luck getting a post-paid booking made with the 4th Night Free?
When I query my hotel, it shows only the prepaid rate online - with me paying Citi's travel agent directly. The hotel also has a regular (no deposit, 24-hour cancel) rate available. I want to book that, pay the hotel, and receive my refund later, as it was under the former system.
Anyone know if this is still possible via the email route? (e.g., *not* using the online portal)
When I query my hotel, it shows only the prepaid rate online - with me paying Citi's travel agent directly. The hotel also has a regular (no deposit, 24-hour cancel) rate available. I want to book that, pay the hotel, and receive my refund later, as it was under the former system.
Anyone know if this is still possible via the email route? (e.g., *not* using the online portal)
#57
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,501
Perfect: I'm going to submit such a request today. Thanks!
#59
Join Date: Jan 2017
Posts: 32
Marina Bay Sands Rate?
I am thinking of getting the Citi Prestige Card for the 4th night benefit. I am probably going to wait until the end of the year to apply. I wish there was a way to check available rates. I just want to make sure it is going to be worth it. Is someone with the card willing to check the available rates for Marina Bay Sands in Singapore from 1/11/18 and check out on 1/16/18.
I am am interested in a premier room base rate or the city view rate. Anybody willing to help me out? I figure if I can get the fourth night free it will pay for itself with this booking.
I am am interested in a premier room base rate or the city view rate. Anybody willing to help me out? I figure if I can get the fourth night free it will pay for itself with this booking.
#60
Join Date: Apr 2013
Posts: 225
I am thinking of getting the Citi Prestige Card for the 4th night benefit. I am probably going to wait until the end of the year to apply. I wish there was a way to check available rates. I just want to make sure it is going to be worth it. Is someone with the card willing to check the available rates for Marina Bay Sands in Singapore from 1/11/18 and check out on 1/16/18.
I am am interested in a premier room base rate or the city view rate. Anybody willing to help me out? I figure if I can get the fourth night free it will pay for itself with this booking.
I am am interested in a premier room base rate or the city view rate. Anybody willing to help me out? I figure if I can get the fourth night free it will pay for itself with this booking.
Also, if you apply in time, you can receive your airfare credit for 2017. Cheers.