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Citi Prestige 4th night free hotel benefit July 2017 - August 2019

Citi Prestige 4th night free hotel benefit July 2017 - August 2019

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Old Jan 9, 19, 7:10 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: SanDiego1K
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This is a continuation of the original discussion HERE.

Book online at thankyou.com or by phone at 1-877-288-2484 7/24.

Starting September 1, 2019 the complimentary 4th night benefit can be used up to two times per calendar year. Bookings made prior to September 1, 2019, will not count toward your two-stay cap for 2019. Starting September 1, 2019 bookings for the 4th night benefit must be made exclusively by visiting thankyou.com or calling 1 800 THANKYOU. Citi Concierge will no longer handle new 4th night benefit bookings but will continue to support bookings made prior to September 1, 2019. To utilize your benefit through our online travel site, and/or have the option to use your ThankYou points, please visit thankyou.com, select travel in the top menu bar, select hotels, choose hotel designated as “Complimentary 4th Night Eligible”, book at least 4 nights, see savings at checkout.
Starting for reservations made on or after July 23, 2017, this benefit will give you the average nightly rate on stays of 4+ nights, and will NOT include taxes.

Reimbursement times vary but seem to have improved in 2017, now about 2 weeks is most common. See this thread
for details.
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Old Aug 31, 19, 10:54 pm
  #991  
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Took me 3h yesterday to get a booking done. Phew.
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Old Aug 31, 19, 11:15 pm
  #992  
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I got through after about 2 hours. They confirmed they are using Eastern time, so if you haven’t already called or emailed them, it’s too late.

They have almost 1,200 booking requests in the email queue so it’ll be a little while.

Last edited by javabytes; Aug 31, 19 at 11:54 pm
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Old Aug 31, 19, 11:24 pm
  #993  
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Originally Posted by javabytes View Post
I got through after about 2 hours. They confirmed they are using Eastern time for emails, so if you haven’t already called or emailed them, it’s too late.

They have almost 1,200 booking requests in the email queue so it’ll be a little while.
Only? Wow, so I’m responsible for a full 7.5% of their request queue… 🤣
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Old Aug 31, 19, 11:51 pm
  #994  
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Originally Posted by helvetic View Post
Only? Wow, so I’m responsible for a full 7.5% of their request queue… 🤣
Depends, did you send 1 email or 89? 😁
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Old Sep 1, 19, 12:27 am
  #995  
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Originally Posted by javabytes View Post


Depends, did you send 1 email or 89? 😁
89
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Old Sep 1, 19, 8:17 am
  #996  
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Originally Posted by javabytes View Post
....561 area code is Florida....
It is in the area that is currently under a Tropical Storm Warning in connection with Hurricane Dorian.

The eastern half of Palm Beach County is now under a Tropical Storm Warning due to the approach of Hurricane Dorian. A Tropical Storm Warning means tropical storm winds are expected in the area within 36 hours. Due to this, mandatory evacuations are being ordered for residential structures in Zone A and Zone B in Palm Beach County, effective at 1 P.M. Sunday, September 1, 2019. The Palm Beach County Emergency Information Center number is 561-712-6400.

Last edited by mia; Sep 1, 19 at 8:23 am
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Old Sep 1, 19, 10:34 am
  #997  
 
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Well it's over folks.... I sent in a few emails the last day or so. Maybe they'll take. Maybe not. I'm not going to sweat it.

I guess I understand why they needed to limit it but I wish they still allowed booking with the concierge.

I know one thing. I'll be putting no-non 4th night free hotel spend on my prestige. Not that they'll care. The CRS, Hyatt Card, USBank Altitude (maybe Marriott) are all arguably better cards for this than the Prestige (assuming paying at the property). Longterm I'm not sure what my future with the card will be
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Old Sep 1, 19, 12:26 pm
  #998  
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Originally Posted by Renard View Post
Well it's over folks.... I sent in a few emails the last day or so. Maybe they'll take. Maybe not. I'm not going to sweat it.

I guess I understand why they needed to limit it but I wish they still allowed booking with the concierge.

I know one thing. I'll be putting no-non 4th night free hotel spend on my prestige. Not that they'll care. The CRS, Hyatt Card, USBank Altitude (maybe Marriott) are all arguably better cards for this than the Prestige (assuming paying at the property). Longterm I'm not sure what my future with the card will be
If I had to hazard a guess, I’d say it was operationally easier for them to limit 4th night credits when bookings went through a single channel. But I am also sad we can’t continue to use the Concierge.
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Old Sep 1, 19, 7:54 pm
  #999  
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Originally Posted by Renard View Post
Well it's over folks.... I sent in a few emails the last day or so. Maybe they'll take. Maybe not. I'm not going to sweat it.
As long as you emailed before the deadline, they'll get the booking done. If they need any more information, they'll contact you, and even if it takes a couple more days, they'll get completed.
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Old Sep 1, 19, 11:53 pm
  #1000  
 
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Originally Posted by javabytes View Post
As long as you emailed before the deadline, they'll get the booking done. If they need any more information, they'll contact you, and even if it takes a couple more days, they'll get completed.
I think they are over-worked and not able to process correctly. In response to my email they asked for my credit card info. Addressing it to the authorized user.
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Old Sep 4, 19, 12:34 pm
  #1001  
 
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What happens to all the people working at Aspire after this goes away? Citi won't really be needing them anymore ...
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Old Sep 4, 19, 12:52 pm
  #1002  
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Aspire is in many businesses with a wide range of clients. Contract concierge services add/lose clients all the time.

https://www.aspirelifestyles.com/en#capabilities

They are hiring:

https://www.aspirelifestyles.com/en/careers
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Old Sep 4, 19, 5:59 pm
  #1003  
 
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Originally Posted by 355F1 View Post
Anyone know which time zone they are using for the Sep 1 cutoff?
not that it matters now, but I was told 5:59am Eastern/11:59pm Hawaii
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Old Sep 5, 19, 12:56 am
  #1004  
 
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Is anyone still waiting for an email reply for a booking (s)? I didn't get anything and I sent it Saturday afternoon, Pacific time. Maybe I'm just out of luck?
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Old Sep 5, 19, 5:21 am
  #1005  
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Originally Posted by magic168 View Post
Is anyone still waiting for an email reply for a booking (s)? I didn't get anything and I sent it Saturday afternoon, Pacific time. Maybe I'm just out of luck?
lol....I sent in 4 hotel requests on Saturday and still haven't heard on any of them.
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