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Citi Prestige 4th night free hotel benefit July 2017 - August 2019

Citi Prestige 4th night free hotel benefit July 2017 - August 2019

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Old Jan 9, 19, 7:10 am   -   Wikipost
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Last edit by: SanDiego1K
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This is a continuation of the original discussion HERE.

Book online at thankyou.com or by phone at 1-877-288-2484 7/24.

Starting September 1, 2019 the complimentary 4th night benefit can be used up to two times per calendar year. Bookings made prior to September 1, 2019, will not count toward your two-stay cap for 2019. Starting September 1, 2019 bookings for the 4th night benefit must be made exclusively by visiting thankyou.com or calling 1 800 THANKYOU. Citi Concierge will no longer handle new 4th night benefit bookings but will continue to support bookings made prior to September 1, 2019. To utilize your benefit through our online travel site, and/or have the option to use your ThankYou points, please visit thankyou.com, select travel in the top menu bar, select hotels, choose hotel designated as ďComplimentary 4th Night EligibleĒ, book at least 4 nights, see savings at checkout.
Starting for reservations made on or after July 23, 2017, this benefit will give you the average nightly rate on stays of 4+ nights, and will NOT include taxes.

Reimbursement times vary but seem to have improved in 2017, now about 2 weeks is most common. See this thread
for details.
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Old May 28, 19, 9:17 pm
  #856  
 
Join Date: Sep 2011
Programs: IHG Platinum Ambassador, Marriott Gold, HHonors Diamond, Orbitz Platinum
Posts: 715
Originally Posted by damon88 View Post
My 2 credits for March stays finally posted but one is several hundred dollars less than itís supposed to be. It appears that they didnít convert pounds to dollars. They opened a case today but this process is really annoying.

Have others had problems with bookings in foreign currencies posting correctly?
My recent credit was for a EUR stay and posted properly...
moe8555 is offline  
Old Jun 2, 19, 5:49 am
  #857  
 
Join Date: Jul 2014
Posts: 192
Is this still the # to call to book 4NF via the Concierge - 1-561-922-0158? I haven't used the benefit in a while so just want to confirm. Also, are they available 24x7 or only during business hours during the week? (I remember it being the former but it is hard to keep up with all these changes!). Thanks!
neony77 is offline  
Old Jun 2, 19, 3:43 pm
  #858  
 
Join Date: Dec 2002
Location: Long Island, NY
Programs: United 1K, AA Plat Exec, Marriott Plat Premier Elite, Hilton Gold, Hyatt Globalist
Posts: 1,832
I was told just now that corp codes are not supported even manually any more, due to a "vendor change". They offered me a rate 2x my corp rate. Now holding for a sup.
She put me on hold and got a special team on-line, and he said they can do it. If you have this issue, ask for the special "Prestige team". Odd, since the first rep said she knew how to do the 4th night free, but stated incorrect rules. Just reminds me of how much of a gift we will be loosing in the fall. :-(
akr1970akr likes this.
joelfreak is offline  
Old Jun 4, 19, 8:30 am
  #859  
IHG Contributor Badge
 
Join Date: Feb 2013
Location: PHX
Programs: DL PM (and falling fast!), AA EXP, IHG Spire, IC Amb
Posts: 3,855
Originally Posted by neony77 View Post
Is this still the # to call to book 4NF via the Concierge - 1-561-922-0158? I haven't used the benefit in a while so just want to confirm. Also, are they available 24x7 or only during business hours during the week? (I remember it being the former but it is hard to keep up with all these changes!). Thanks!
24x7

1-561-922-0158
1-877-242-5321
355F1 is offline  
Old Jun 4, 19, 8:12 pm
  #860  
 
Join Date: Jun 2005
Programs: AS MVPG
Posts: 2,048
Originally Posted by joelfreak View Post
I was told just now that corp codes are not supported even manually any more, due to a "vendor change". They offered me a rate 2x my corp rate. Now holding for a sup.
She put me on hold and got a special team on-line, and he said they can do it. If you have this issue, ask for the special "Prestige team". Odd, since the first rep said she knew how to do the 4th night free, but stated incorrect rules. Just reminds me of how much of a gift we will be loosing in the fall. :-(
That's not good. I usually just email them to book a reservation as it's quicker for me, but it has been days since I sent a request with no reservation booked. They did send an email that it will be a few days before they get back to me, which I've never gotten before. I wonder if it's due to using a corp code.

Not being able to use a corp code would be a huge blow to using this benefit, along with the limitation of only twice a year.
alphaeagle is offline  
Old Jun 4, 19, 8:15 pm
  #861  
 
Join Date: Feb 2000
Posts: 4,188
in 85 days, you’ll definitely never be able to use a corp code
Colin is offline  
Old Jun 5, 19, 12:04 am
  #862  
 
Join Date: Dec 2002
Location: New York, NY USA
Programs: AA 7MM Exec,Life Plat, SPG Plat Amb,Life Plat,Hilton Gold, Hyatt Plat
Posts: 401
Just Called The prestige line. As of TODAY, June 5, Concierges can no longer book hotel rooms. ALL 4th night bookings must go through their 3rd party travel agency, who is also no longer 24 hours and does not earn you points with your Hotel programs etc..... I will wait for card expiry next year.....then this card is GONE.

Sad.

Safe travels all.
NYCtraveler is offline  
Old Jun 5, 19, 12:59 am
  #863  
 
Join Date: May 2013
Posts: 355
Originally Posted by NYCtraveler View Post
Just Called The prestige line. As of TODAY, June 5, Concierges can no longer book hotel rooms. ALL 4th night bookings must go through their 3rd party travel agency, who is also no longer 24 hours and does not earn you points with your Hotel programs etc..... I will wait for card expiry next year.....then this card is GONE.

Sad.

Safe travels all.
Just booked with them, so still possible to do. But as the stream of recent reports indicate, how well you can use the benefit is very YMMV with the rep you get.
flyershmlyer is offline  
Old Jun 5, 19, 7:36 am
  #864  
Moderator: Mileage Run, InterContinental Hotels & Radisson Hotel Group
 
Join Date: May 2004
Posts: 5,420
Originally Posted by NYCtraveler View Post
Just Called The prestige line. As of TODAY, June 5, Concierges can no longer book hotel rooms. ALL 4th night bookings must go through their 3rd party travel agency, who is also no longer 24 hours and does not earn you points with your Hotel programs etc..... I will wait for card expiry next year.....then this card is GONE.
I just called and was told the same thing ... they no longer make bookings directly with the chains, so no corporate codes, benefits, points, etc. I escalated to supervisor and ended up being transferred to an agent who made the reservation the old way. It's safe to assume that they're trying to kill off the costly old way of making reservations sooner rather than later, and I'd recommend getting bookings in asap.
akr1970akr likes this.
jpdx is offline  
Old Jun 5, 19, 2:06 pm
  #865  
 
Join Date: Jul 2014
Location: Western US
Programs: Costco Executive Member, Amazon Optimus Prime
Posts: 772
This is like the restaurant which tells you 'the kitchen closes at 9pm' but actually won't take any food orders after 8pm .... after seating you.

Citi better/must be really confident in their net value proposition because its probably one 3-6 months til card holders

a) experience the New & Improved benefit suite
b) see the New & Higher annual fees

I'd be happy if they quietly improve the off label / unadvertised benefits. But the bloggers wont pimp those normally.
akr1970akr is online now  
Old Jun 5, 19, 10:52 pm
  #866  
 
Join Date: Sep 2010
Location: SF Bay Area
Posts: 47
I see myself keeping the card for now because we take 4-night trips to Hawaii (1x or 2x a year) and generally favor the Four Seasons resorts. The 4S resorts often have their own 4th or 5th night free promotions for certain rooms, and the TY portal rates will reflect those discounts, so I can double-dip. But other than that, this card will lost/has lost a lot of its usefulness.
EmpressRouge is offline  
Old Jun 5, 19, 11:26 pm
  #867  
 
Join Date: Oct 2002
Location: Houston
Programs: TK *Gold; WN A-list; NEXUS; Hyatt Globalist; Marriott Titanium, Hilton Diamond, UA 1.56MM (fmr UA1K)
Posts: 5,750
Iím not sure what people are talking about with respect to recent chatter about changes (in the last few days) but I literally just booked a new 4th night free reservation in the same way Iíve done for several years now via the Citi Concierge (aspire lifestyles) (6/5/19 9:30pm CDT) using the same number as in post #857 in this thread. It was booked directly with the hotel chain by the TA I spoke with. Same as in dozens of other 4th night free ressies Iíve made with the prestige over the years.

Last edited by Renard; Jun 5, 19 at 11:37 pm
Renard is offline  
Old Jun 6, 19, 5:38 pm
  #868  
 
Join Date: Jul 2014
Location: Western US
Programs: Costco Executive Member, Amazon Optimus Prime
Posts: 772
People get a variable customer experience with booking. It sounds like you got a good one.
akr1970akr is online now  
Old Jun 7, 19, 4:36 am
  #869  
 
Join Date: Dec 2002
Location: Long Island, NY
Programs: United 1K, AA Plat Exec, Marriott Plat Premier Elite, Hilton Gold, Hyatt Globalist
Posts: 1,832
Originally Posted by Renard View Post
Iím not sure what people are talking about with respect to recent chatter about changes (in the last few days) but I literally just booked a new 4th night free reservation in the same way Iíve done for several years now via the Citi Concierge (aspire lifestyles) (6/5/19 9:30pm CDT) using the same number as in post #857 in this thread. It was booked directly with the hotel chain by the TA I spoke with. Same as in dozens of other 4th night free ressies Iíve made with the prestige over the years.
It just matters if you get the elite team, or if you roll over to the general queue. Unfortunately, I don't think the elite team will be there much longer.
joelfreak is offline  
Old Jun 7, 19, 2:54 pm
  #870  
 
Join Date: Sep 2010
Location: SF Bay Area
Posts: 47
Has any tried emailing the concierge lately to book 4NF with loyalty benefits?
EmpressRouge is offline  

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