Citi Prestige Metal Card?
Aug 25, 2017, 3:28 pm
#46
Join Date: Mar 2011
Location: USA
Programs: All of em...
Posts: 1,265
Cards were delivered today and man are they crappy. My name on the front is crooked, "world elite" on the back isn't lined up, and they don't seem metal at all. I appreciate the fact that they're lighter than the CSP or amex plat, but it isn't much of an improvement over the plastic version.
Aug 30, 2017, 3:54 pm
#47
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, Marriott Plat, Nat'l Exec Elite, Avis Presidents Club
Posts: 16,263
I got mine today... I'm not sure why they bothered... the card does not look or feel metal. It's so light, and when you hold it in your hand, whatever finish they put on it causes it to feel like plastic. My name is also printed crooked on the front, though the back is okay.
Aug 30, 2017, 9:14 pm
#48
Join Date: Nov 2006
Programs: Marriott Platinum, Hilton Diamond, IHG Platinum
Posts: 3,689
Likewise, I have no idea why I received new card. No change at all to card # or expiration or CVV. Metal my ... - fridge magnet doesn't stick to it AT ALL, and it sticks to Marriott card just fine.
Aug 31, 2017, 10:42 am
#49
FlyerTalk Evangelist
Join Date: Apr 2009
Location: Bye Delta
Programs: AA EXP, HH Diamond, IHG Plat, Hyatt Plat, Marriott Plat, Nat'l Exec Elite, Avis Presidents Club
Posts: 16,263
Sep 3, 2017, 8:31 am
#50
Join Date: Mar 2013
Location: SEA
Posts: 3,951
I got my metal card yesterday. It's awful. First, it came in a box with a hardbound booklet describing the benefits - didn't need that, it's just more trash. But more importantly, the card itself looks terrible, and they spent money on this that presumably could have been used on benefits instead.
The printing looks cheap, it's crooked, etc.
I know this is ridiculous to complain about, but is there a good contact to provide feedback regarding this? If anything, I just want it clear from a customer perspective that I'd prefer benefits over a poorly executed metal card in an expensive mailer. It's not going to change anything, but someone at Citi thought this was a good idea to spend money on, and IMHO it wasn't.
The printing looks cheap, it's crooked, etc.
I know this is ridiculous to complain about, but is there a good contact to provide feedback regarding this? If anything, I just want it clear from a customer perspective that I'd prefer benefits over a poorly executed metal card in an expensive mailer. It's not going to change anything, but someone at Citi thought this was a good idea to spend money on, and IMHO it wasn't.
Sep 3, 2017, 8:39 am
#51
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,952
Sep 3, 2017, 4:12 pm
#52
Join Date: Mar 2017
Programs: HHonors, TrueBlue, Delta SkyMiles, Hyatt Discoverist, Starwood Preferred Guest, American Airlines.
Posts: 2,035
Called up on Saturday and asked where the card was since the citi app said it was "processed" back on July 26th. Rep replied they were going to be delivered on August 10th, then realized it was already past that date and said she would expedite a metal card.
Cards were delivered today and man are they crappy. My name on the front is crooked, "world elite" on the back isn't lined up, and they don't seem metal at all. I appreciate the fact that they're lighter than the CSP or amex plat, but it isn't much of an improvement over the plastic version.
Cards were delivered today and man are they crappy. My name on the front is crooked, "world elite" on the back isn't lined up, and they don't seem metal at all. I appreciate the fact that they're lighter than the CSP or amex plat, but it isn't much of an improvement over the plastic version.
Sep 4, 2017, 10:42 pm
#54
Join Date: Apr 2012
Posts: 432
Post a picture of your perfect card, so we can see what one looks like. Here, myfico and reddit all have people saying the same as here. So maybe you got an updated batch, which is what has happened with previous redesigns.
Sep 5, 2017, 12:14 am
#55
Join Date: Sep 2013
Posts: 401
Why not post a picture of your defective card instead since that would be a much more unique thing? I can't find a picture of anyone's card with their name rotated 5 degrees or whatever to the edge of the card.
Sep 5, 2017, 12:57 am
#56
Join Date: Apr 2012
Posts: 432
What point would that serve? Is it really that incredulous that my name is spelled correctly, is level, and the card was unblemished? Mine looks just like the standard mockup that has been going around, but with my name and account number instead. I received my replacement last Thursday.
Why not post a picture of your defective card instead since that would be a much more unique thing? I can't find a picture of anyone's card with their name rotated 5 degrees or whatever to the edge of the card.
Why not post a picture of your defective card instead since that would be a much more unique thing? I can't find a picture of anyone's card with their name rotated 5 degrees or whatever to the edge of the card.
And no one will show their name, which is why you don't see that but people have confirmed the crooked name printing.
Sep 5, 2017, 1:26 am
#57
Join Date: Sep 2013
Posts: 401
I haven't seen any misspelled names being reported. What point would be served posting yet another image depicting a crooked name, misaligned World Elite font, peeling Mastercard foil logo to name a few? This thread has two and the MyFico has an additional three images posted. On the other hand, no one has posted or confirmed the cards are being printed correctly until you. No need to be so defensive, I believe you but was also curious if for example the potentially fresh batch feature the new Mastercard logo.
And no one will show their name, which is why you don't see that but people have confirmed the crooked name printing.
And no one will show their name, which is why you don't see that but people have confirmed the crooked name printing.
Anyway:
1) My name is spelled correctly
2) All the information on the front and back of the card is level and not crooked. I even went ahead and verified it by measuring.
3) The white text for the name and numbers are not peeling/fading and feel raised in a similar fashion to the text on a Sapphire Reserve
4) The Mastercard logo is not peeling
Will this card probably scratch/scuff/whatever in the future? Sure, but then again so do my JPMR and Centurion.
Sep 5, 2017, 1:33 am
#58
Join Date: Apr 2012
Posts: 432
I wasn't being defensive at all. I was just confused as to how a card that looks the way it's supposed to look would be such a noteworthy thing to post a picture of. It would be like me saying I have a five-toed cat: no one would care to see a picture. Now, if I were to say I had a six-toed cat (Hemingway), then a picture would be useful.
Anyway:
1) My name is spelled correctly
2) All the information on the front and back of the card is level and not crooked. I even went ahead and verified it by measuring.
3) The white text for the name and numbers are not peeling/fading and feel raised in a similar fashion to the text on a Sapphire Reserve
4) The Mastercard logo is not peeling
Will this card probably scratch/scuff/whatever in the future? Sure, but then again so do my JPMR and Centurion.
Anyway:
1) My name is spelled correctly
2) All the information on the front and back of the card is level and not crooked. I even went ahead and verified it by measuring.
3) The white text for the name and numbers are not peeling/fading and feel raised in a similar fashion to the text on a Sapphire Reserve
4) The Mastercard logo is not peeling
Will this card probably scratch/scuff/whatever in the future? Sure, but then again so do my JPMR and Centurion.
I have the same experience with JPMR and Octave, don't have Centurion
Sep 5, 2017, 1:50 am
#59
Join Date: Sep 2013
Posts: 401
It's a fair point but Citi Prestige seems to always have first batch issues. I can think of problems with every new design initially but they were always corrected later. I even mention this in a previous comment that I suspect the next batch will be corrected. I'm glad the issues have been fixed and so will request my card. Does it have the new Mastercard logo or still the old?
I have the same experience with JPMR and Octave, don't have Centurion
I have the same experience with JPMR and Octave, don't have Centurion
A little off-topic, but even our JPMR's don't have the card number centered and justified either. If we can't even have our PB cards flawless, then why would we expect a mass market one to be?
The Prestige I have seems to be a well-made, sturdy card. I didn't really bother commenting on the, "3D Effect," of the two men insignia in the middle since that's more of a personal preference thing.
Sep 5, 2017, 1:55 am
#60
Join Date: Apr 2012
Posts: 432
It has the same mastercard logo/sticker as appearing on this card: http://upgrd.com/images/upload/image...9.59.06-pm.png
A little off-topic, but even our JPMR's don't have the card number centered and justified either. If we can't even have our PB cards flawless, then why would we expect a mass market one to be?
The Prestige I have seems to be a well-made, sturdy card. I didn't really bother commenting on the, "3D Effect," of the two men insignia in the middle since that's more of a personal preference thing.
A little off-topic, but even our JPMR's don't have the card number centered and justified either. If we can't even have our PB cards flawless, then why would we expect a mass market one to be?
The Prestige I have seems to be a well-made, sturdy card. I didn't really bother commenting on the, "3D Effect," of the two men insignia in the middle since that's more of a personal preference thing.
