Using Citi ThankYou for same day travel

Old Jun 7, 17, 2:27 am
Original Poster
Join Date: Mar 2014
Location: SJC/BUR
Programs: Hyatt Diamond, IHG Platinum, Hilton Gold, Club Carlson Gold, Starwood Gold
Posts: 685
Using Citi ThankYou for same day travel

It's surprisingly difficult to use Citi ThankYou points for same day travel.

1. The online booking engine will only let you book flights for the following day.
2. The call center is not 24 hours. (Closes pretty early for a Californian.)
3. Most of their travel partners are not instant (in my case, the short-haul flight was available for 6,800 TYP on AA or 8,000 Qantas points).
4. They CANNOT book flights within four hours of departure.

It was 11 p.m. in California and I wanted to take a 7 a.m. flight the next day. Couldn't book online. Couldn't call. Couldn't transfer instantly to a oneworld partner. Couldn't wait until morning.

I thought using my TYP would be impossible!

However, I do have a pro tip:

While the call center is not 24 hours, some regular customer service reps are trained on flight bookings. If you push back hard enough, they will find a rep for you who can book your flight.
stvr is offline  
Old Mar 17, 20, 12:53 am
Join Date: Dec 2008
Location: SFO/EWR/DEL
Programs: UA 1K, MR Gold, HH Diamond
Posts: 2,580
Sorry to bump a really old thread but unfortunately this still seems to be the case.
abcx is offline  

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