Possible to change return flight after flying outbound?
Feb 17, 2017, 10:47 pm
#1
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Join Date: Jan 2011
Programs: MVP Gold
Posts: 81
Possible to change return flight after flying outbound?
I use TYP to pay for a last minute 2016 Thanksgiving ticket US->Europe and it turned out it was cheaper to use my TYP to purchase a (non-refundable) roundtrip than one-way. Therefore I took a gamble and booked a flight back CDG-SEA on BA in April 2017.
As it turns out, I could make use of that return flight... but for the NEXT day and flying AMS-SEA instead.
I called Citi TYP/Connexions and they say that I can't do anything to change the ticket to AMS-SEA & pay the difference AND also I cannot cancel and use the residual value to book AMS-SEA. So the ticket is literally worthless to me. Is this correct???
As it turns out, I could make use of that return flight... but for the NEXT day and flying AMS-SEA instead.
I called Citi TYP/Connexions and they say that I can't do anything to change the ticket to AMS-SEA & pay the difference AND also I cannot cancel and use the residual value to book AMS-SEA. So the ticket is literally worthless to me. Is this correct???
Feb 19, 2017, 7:54 am
#2
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Location: Miami, Mpls & London
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What does the airline say? Many nonrefundable tickets can be cancelled and the value (after deducting a substantial fee) converted to an airline voucher that is valid only for the original passenger.
Feb 19, 2017, 12:26 pm
#3
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Join Date: Jan 2011
Programs: MVP Gold
Posts: 81
However, British Airways says that since the booking was made by a "travel agency," they have no control over the ticket and cannot make any changes. But the BA phone agents says the travel agent ought to be able to make changes.
Feb 19, 2017, 1:49 pm
#4
Original Poster
Join Date: Jan 2011
Programs: MVP Gold
Posts: 81
Called Connexions back for the 3rd time today. Agent took a really long time looking everything up and I explained that the previous 2 agents had told me I couldn't make any changes, but BA said I could. Agent concluded (after 10 min of waiting while they researched) that they couldn't figure out why the previous agents said I couldn't make changes.
Changes were successful and I paid the $270 change fee.
So, 4 calls later, I did manage to make the change.
Changes were successful and I paid the $270 change fee.
So, 4 calls later, I did manage to make the change.