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Citi AA Plat/Gold/Bus cards. August 2016: 1 personal & 1 business bonus/24 months.

Old Aug 12, 2016, 7:17 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: muji
Please read this wiki before posting questions in the thread.

All PUBLIC Citi AAdvantage personal card links now deny bonus miles for personal card accounts if you have opened or closed any Citi AAdvantage personal (gold, platinum, exec) card in the past 24 months.

All PUBLIC Citi AAdvantage business card links now deny bonus miles for business card accounts if you have opened or closed any Citi AAdvantage business card in the past 24 months.


See FAQ #1 below for additional details.
See FAQ #3 below for a way around the 24-month restriction.
Previous threads (now closed) on this topic are available for 2013-2014, 2015, and the first 7 months of 2016.

For information on the Executive version of this card, see: Citi Executive AA thread

Recommended application procedure:
Clear cache and cookies prior to applying or use an incognito or private browsing session to apply. Opening multiple different apps in different windows or tabs or failing to clear cookies/cache has resulted in people receiving a lesser offer.

Table of Contents
Top personal card offers

Top business card offers

Other personal cards

Other business cards

Citibank contacts/resources

Frequently Asked Questions
  1. Are these AA cards churnable?

  2. Does a product change or card conversion count as a card open/close that resets the 24-month clock?

  3. Is there any way around the 24-month restriction?

  4. What are the most current time-restriction rules in applying for all Citi cards?

  5. Do I need to close existing cards before applying?

  6. When should I close existing Citi accounts?

  7. Can I apply for a business card if I dont have a business?

  8. Can I buy Visa gift cards to meet my minimum spend?

  9. Do I have to use my own AAdvantage number on applications?

  10. There is nothing on the application page stating the bonus miles. How do I know what the associated offer is?

  11. After approval, how can I a) confirm the amount of the bonus I can earn and b) determine the deadline for completing the required spend?

  12. When will my bonus miles post?

  13. Do I get 10% back when redeeming miles for awards?

  14. Can I cancel a card using secure messaging?

  15. Which credit bureau does Citi pull and can I force them to use a different one?

  16. When is the 60K (75K, 100K, etc.) offer going to come back?

  17. Is my card World (W) or World Elite (WE)?

  18. Why and when does Citi convert cards to World Elite? Can I do anything to trigger the conversion?

  19. What's the difference between World and World Elite cards?

  20. Does Citi match bonus offers?

  21. The CSR told me I was not eligible for the bonus, should I cancel the application?

Top personal card offers (currently 60K)

For the sake of continuity, please do not renumber items in this list. Links are listed in chronological order (newest ones last).

Note: except as noted, application pages for offers in this section contain the following (or substantially similar) language:
American Airlines AAdvantage bonus miles are not available if you have had any Citi / AAdvantage card (other than a CitiBusiness/AAdvantage card) opened or closed in the past 24 months.
33) Landing page for personal Platinum Select World Elite MC offer for 60K miles after $3000 spend in 3 months, $95 fee waived first year; application page.


Top business card offers (currently 60K)

For the sake of continuity, please do not renumber items in this list. Links are listed in chronological order (newest ones last).

Except as noted below, all offers in this section contain language stating that
This card is not available if the business already has a CitiBusiness/AAdvantage Platinum Select World MasterCard account. Bonus miles and any additional special offer not available if you have had any CitiBusiness/AAdvantage account opened or closed in the past 24 months.
Prior to August 11, 2016, the standard language read as follows:
Bonus miles not available if you have had a CitiBusiness/AAdvantage Platinum Select World MasterCard opened or closed in the past 24 months.
Q) Landing page for business Platinum Select World MC offer for 60K miles after $3000 spend in 3 months, $95 fee waived first year; application page.

R) Landing page for business Platinum Select World MC offer for 60K miles after $3000 spend in 3 months, $95 fee waived first year; application page.


Other personal cards

24) Landing page for personal Platinum Select World Elite MC offer for 50K miles after $3000 spend in 3 months, $95 fee waived first year; a) original application page, b) replacement application page, c) current application page - 4/19/2017.

30) Application page for personal Platinum Select World Elite MC offer for 50K miles after $3000 spend in 3 months, $95 fee waived first year. Application page.

32) Landing page for personal Platinum Select World Elite MC offer for 40K miles after $1000 spend in 3 months, $95 fee waived first year. Application page.

26) Landing page for personal Platinum Select World Elite MC offer for 30K miles after $1000 spend in 3 months, $95 fee waived first year; a) new 30K application page b) original 50K application page. Expired ~ Apr. 18, 2017.

28) Landing page for personal Platinum Select World Elite MC offer for 30K miles after $1000 spend in 3 months, $95 fee waived first year; a) new 30K/$1K application page, b) original 50K application page. Expired ~ Apr 18, 2017.

Landing page for Citi Gold Mastercard offer for 25,000 miles after $750 spend in 3 months. $50 annual fee, waived first year; current application page, prior application page.
  • Note: offer terms now state that
    American Airlines AAdvantage bonus miles are not available if you have had any Citi / AAdvantage card (other than a CitiBusiness/AAdvantage card) opened or closed in the past 24 months.
    Prior to August 11, 2016, the standard language was less restrictive:
    American Airlines AAdvantage bonus miles not available if you have had a Citi/AAdvantage Gold MasterCard opened or closed in the past 24 months.


Other business cards

K) Landing page for business Platinum Select World MC offer for 50K miles after $3000 spend in 3 months, $95 fee waived first year. Current (third) application page.

Landing page for CitiBusiness Platinum Select MC offer for 30K miles after $1000 spend in 3 months, $95 fee waived first year; Application page.



Citibank contacts/resources
  • Inquiry form for prequalified offers: https://www.citicards.com/cards/cred...on~BrowseCards
  • Application status: https://www.accountonline.com/cards/...?screenID=3187
  • (800) 695-5171 Personal Application Status and Reconsideration Line with live rep
  • (800) 763-9795 General Personal Application Inquiries with live rep
  • (800) 645-7240 Business Application Status and Reconsideration Line; press 1 for English and then follow prompts
  • (800) 288-4653 Business Application Status and Reconsideration Line; press 1 for English and then follow prompts
  • (866) 606-2787 General Application and Account Questions with live rep
  • (888) 201-4523 Application status
  • (866) 606-2961 Reconsideration Line.
  • Twitter : @AskCiti. Very powerful tool.
  • Executive Office - useful for getting a more empowered agent for reconsideration purposes: CitiBank Executive Review Department, P.O. Box 6000, Sioux Falls, SD 57117


Frequently Asked Questions

The FAQs below will almost certainly answer questions you have about Citi AA Platinum, Gold, and CitiBusiness cards. Do not post in the thread "just to double-check if the wiki is correct"; the wiki is here to avoid having people ask the same questions endlessly. With few exceptions, Citi CSRs and bloggers spread a great deal of misinformation.


1. Are these AA cards churnable?
Yes and no. The general rules are:
  • Personal AA cards: As of August 11, 2016, all public offers require you to wait 24 months from the date of opening or closing any other personal Citi/AAdvantage account, regardless of type (AmEx, Visa, MC) or category (Gold, Platinum, Executive). This includes voluntary and involuntary conversion of an AA Personal card of any type.

If you violate the 24-month rule, Citi may still issue you the card but you will not get the bonus.

Most of the above rules are new for Citi. Prior to December 2015, receiving the card meant receiving the bonus. Prior to August 2016, the card type and category mattered.
  • Business AA cards: As of April 22, 2016, all public business card offers contain a 24-month restriction, as noted above.

Note that beginning in late 2014, new Citi AA business card offers began including the explicit requirement that the applicant not be an existing AA business cardholder. This language has not been uniformly enforced.

When closing a business card, be sure to completely cancel the full account; send an SM or call and request that the account, ending in XXXX and the associated cards, ending in YYYY (etc.) be closed, including the master account. (The master account is the actual line of credit, while the cards are the individual cards associated with each employee of the business.) To find the master account number, go to your online account and select the card you want to close. In the bottom left corner there is a dropdown box next to "Cardholder:" that has the master account and any card accounts listed.


2. Does a product change or card conversion count as a card open/close that resets the 24-month clock?

Yes. Downgrading to a different card (aka a "product change" or PC) counts as closing the AA card. This includes downgrades from AA Platinum to Gold as well as downgrades to non-AA cards. A similar rule has also been true for involuntary, Citi-initiated conversions of legacy, no-longer-issued AA Visa & Amex cards to MasterCards; these events are both a closure (of the old card) and an opening (of the replacement MC).


3. Is there any way around the 24-month restriction?
Yes. As of August 2016, there are two ways.
a) Targeted mailer offers Numerous FTers received physical mailers with unique invitation codes since 2015 in which the T&C do not contain the 24-month restriction language. E-mailed mailers do not circumvent the 24-month rules even though the application page does not have 24-month language.

The T&C for these offers will typically say instead that they are "applicable only to new accounts." This is nothing to worry about; all it means is that Citi won't retroactively match you to the offer on an account you already have; it doesn't disqualify someone who has a Citi AA card or has ever had one. Note: not all mailer offers are worded this way; some contain the standard 24-month restriction, so it is important to read closely.

If you would like to get targeted mailers, it is best not to have had a Citi AA card in the recent past. A number of people have gotten mailers by creating an AAdvantage account for a family member with the same last name at their address. Mailers usually start to show up a few months after an AAdvantage account is created, and stop coming once the mailers for that account begin to be used. Frequency of mailers varies widely.

Other noteworthy aspects:
  • In order to access the application page, you must have both the 9-digit or 12-digit invitation code and the surname of the offer recipient.
  • After you authenticate the offer code and are redirected to the application page, you may enter a completely different applicant name and address. (Caution: 12-digit mailers may allow the name change only to deny the application.)
  • Offers do not always expire on the nominal expiration shown on the mailer. Offers with 9-digit codes that direct you to citi.com/applynowAAplatinumselectcard generally last an extra 2 months (i.e., a mailer with a stated May 15 expiration was fully valid through July 14).
  • Invitation codes cannot be re-used by the same individual, you will receive an instant denial for such applications.
  • Mailers can be used repeatedly by different people. the limit is unknown but is at least in the 5-6 range.
  • Use of the mailer by the named individual will cause the mailers to stop coming for that individual.

b) Pre-qualified offers Multiple FTers (ref; ref) have reported receiving pre-qualified offers that do not include the 24-month/card-family restriction.

You can check for pre-qualified offers here. A good results page will have a heading that starts "[NAME], you're Pre-Qualified to apply for the following credit cards offers." A page that starts with "[NAME], we couldn't match your records to a Pre-Qualified credit card offer. See below for [X number] other cards you may like" does NOT contain a prequalified offer even if the page displays more than X offers; the offers presented will almost certainly contain (and Citi will enforce) the 24-month language.

4. What are the most current time-restriction rules in applying for all Citi cards?
  • No more than 2 Citi applications of any kind in 60 days (65 days to be safe).
  • No more than 1 CitiBusiness application in 90 days (95 days to be safe).


Citi has been known to miscount in some cases. As a result, it is inadvisable to apply again exactly on day 60 or 90--thus the advice to wait 65 or 95 days.

For purposes of these rules,
  • count all Citi applications, including denials and/or applications for non-AA cards.
  • the only day that matters is the application date (not approval date, not activation date).
  • count all calendar days, not just business days.

If you get denied for violating any of these rules, you will probably have to wait the full time period (60+/90+ days) before trying again. Use this calculator to establish your dates: http://www.timeanddate.com/date/dateadd.html

In addition, FT lore has evolved into soft guidance that you apply for no more than one Citi card (of any kind) in any 8-day period. This is merely prudential guidance, not clearly established Citi policy; there are examples of people applying for two cards in a single day and being approved for the second. However, multiple Citi applications in a short time frame do appear, at least anecdotally, to increase the odds of the second application being denied. (You may see FTers refer to "the 8/65 rule," which refers to this soft guidance plus the strict 60-day rule noted above.)

An example of the guidance above applied in combination:
Day 1 Apply for 50K HHonors - Starts 60-day and 24-month clocks. No apps of any kind recommended for 8 days.
Day 9 Apply for 50K AA Personal Plat MC - Starts 24-month clock for personal Plat MC & resets 60-day clock.
Day 66 Apply for 50K AA Business - Starts 24-month clock for biz card apps, starts 90-day clock for CitiBusiness cards & resets 60-day clock. No apps of any kind recommended for 8 days.
Day 74 Apply for 50K TYP Card - Starts 24-month clock for TYP & resets 60-day clock. No apps of any kind recommended for 8 days.
Day 161 - Open Costco Business card/Close CitiBusiness AA card - Restarts 24-month clock for CitiBusiness AA apps, restarts 90-day clock for CitiBusiness cards & resets 60-day clock. No apps of any kind recommended for 8 days.
Day 9 plus 24 months Apply for 50K AA personal plat MC - As long as you have not closed the Day 9 card in the previous 24 months (as that would have reset the 24-month personal card clock).
Day 161 plus 24 months - Apply for 50K AA Business . . .
Not sure what day you applied? The date is written year, month, day in the application number: 201702150000 means you applied on February 15, 2017.


5. Do I need to close existing cards before applying?
There is no requirement that you close previous personal accounts. In fact, with the new applications that include 24-month language, closing accounts will increase the time between applications. People have reported having 6 or more of the exact same card.

The rules for Business accounts vary by individual. Some people can only get a single business card in their lifetime. Others can only get a new business card if their previous business cards are closed. This requires the master account and all employee accounts be closed see FAQ #1 above. Still others can have multiple business accounts open. It is unknown why people end up in one pool versus another. The only way to figure out which pool you are in is to test it out. With the new 24-month language, it is safest to completely close business accounts as soon as the bonus is received.


6. When should I close existing Citi accounts?
Citi cards can be closed immediately after receiving a bonus and paying off the balance. There are no verifiable reports of Citi clawing back miles except in cases where charges forming part of the required bonus spend are later reversed (for merchandise return, etc.).

Reasons to keep accounts open:
  • Having large credit lines improves your utilization percentage.
  • Maintaining old cards improves average age of cards.
  • Credit lines can be moved from old cards to new cards.
  • Anecdotal evidence suggests that Citi counts the credit lines of recently-closed accounts for 3-6 months against your total available credit. You can call/SM to reduce credit lines instead or prior to closing to free CL more quickly.
  • You can receive retention offers once every 6 months per card. See this thread for details on the latest retention offers.
  • Closing cards now resets the clock for future applications for the same type and category of card.

Reasons to close accounts:
  • Having a large amount of available credit with Citi will eventually reduce your chances of instant approval. You may end up with 1K/2K credit lines, especially on Business cards. You can also SM and request that your CL be reduced.
  • There is little incentive to pay an annual fee if Citi does not ofset it with a credit.
  • Citi has become stingier with credits to offset annual fee.
  • Having a large number of open Citi cards will show up on your credit report and may affect non-Citi applications as well as the overall age of your accounts.
  • Closing multiple accounts of the same type and category simultaneously resets the clock only once. Doing so shortly after opening a new account minimizes the wait for future churn eligibility.


7. Can I apply for a business card if I dont have a business?
Anyone can apply for a business card. You do not need a registered business with an EIN. If you do not have a business with an EIN or with bills/accounts in the business name, you can apply using your name as the business. The three possibilities are that: 1. You could be approved unconditionally, 2. You could be asked to fax a couple of bills or accounts (water, electricity, gas, cable, or phone bills, bank accounts, etc.) in the name of the business to Citi, or 3. You could be required to fill out and send a 4506-T tax form. Whatever you do do not make up income etc. about the business. Plenty of people have been issued multiple cards for businesses with $0 annual revenue, 1-5 employees, and 0 years in business. While it may seem that your chances are better with an 'actual' business, Citi does not care.


8. Can I buy Visa gift cards to meet my minimum spend?
Purchases from banks are almost always coded as a cash advance regardless of what they are for. Purchases from stores, e.g. CVS, are almost always coded as a purchase. Citi is not very vigilant about policing MS.

If you are concerned about it, its recommended to send a secure message Citi and have them set your Cash Advance limit to zero. Phone CSRs often say they cannot do this.


9. Do I have to use my own AAdvantage number on applications?
Yes. The name on the card application must match the name on the AAdvantage account. You cannot apply for multiple cards for different people and use the same AAdvantage account number. People have reported having as many as 6-7 open Citi AA cards.


10. There is nothing on the application page stating the bonus miles. How do I know what the associated offer is?
You need to have faith in the readers of this thread if you want to maximize your miles. FTers constantly apply for these cards and report back to confirm bonus amounts. If you don't feel like trusting in the experiences of others, then apply for an offer with a landing page.


11. After approval, how can I a) confirm the amount of the bonus I can earn and b) determine the deadline for completing the required spend?
For personal and business cards, you can always send Citi a secure message through your online account to confirm your bonus amount and deadline. (You must first activate the card and set up online access, either by creating an online account or by linking your new card to your existing online account. Unlike some other banks, Citi does not automatically add your new card to your existing online account.)

Note for for Business cards only: Approval letters for business cards do not confirm the bonus.


In addition, for personal cards only (and perhaps only for online applications), there are two additional indicators:
  1. The approval letter for a personal card will confirm the amount of the bonus for which you are eligible, but not the spend deadline. (As noted in FAQ #1 above, Citi may approve you for a personal card even if you do not qualify for a bonus. No bonus language in the letter means no bonus.)
  2. In many cases, your online account for a personal card also provides information on eligible bonus and spend deadline. Log into your Citi account and select the applicable card. On the Account Details page you'll see a "My Miles Summary" link; click that link, scroll down, and you will see a pie-chart graphic showing the spend deadline and your progress as of your last statement. (Charges made since your last statement are not included in this total.)

    Starting in autumn 2016, some users reported that they had no tracker in their accounts despite being bonus-eligible. If your welcome letter confirmed the bonus, you will receive it regardless of the presence/absence of the online tracker. (In other words, the presence of the tracker reaffirms what was conveyed in your approval letter, but its absence proves nothing either way.)
Note that these are the only reliable indicators. Asking a Citi phone CSR immediately after you are approved is NOT a sound approach. Such CSRs can only tell you what the bonus offer terms were, not whether you are eligible. (This is because Citi will issue you a card even if you are ineligible for the signup bonus.)


12. When will my bonus miles post?
Roughly 2-3 days after the date of the statement containing the charge that takes you across the spend threshold.


13. Do I get 10% back when redeeming miles for awards?
It depends. First, the rebate program (which began in April 2012) applies only to holders of these cards:
  • Citi Platinum Select AAdvantage Visa Signature
  • Citi Platinum Select AAdvantage World MasterCard
  • Citi Platinum Select AAdvantage World Elite MasterCard
  • Citi Select AAdvantage American Express
It does not apply to the Citi Gold World MasterCard, Citi Executive products, or some of the Citi Business cards.

Also, the maximum rebate for any cardholder in a single calendar year is 10,000 miles. Having more than one qualifying Citi AA card will not allow you to receive a larger rebate; the restriction applies per AAdvantage account.

For more on the 10% rebate benefit, see AAdvantage Citi / Barclays 10% miles / mileage rebate (consolidated).


14. Can I cancel a card using secure messaging?
Yes, assuming you have set up the credit card in your Citi account. Quick and easy.


15. Which credit bureau does Citi pull and can I force them to use a different one?
Citi appears to use Experian most frequently, followed by Equifax. For some people they pull both. It depends on where you are located. You can check the Credit Boards database to see where card issuers have pulled recently.

For the most part, freezing Experian, or another bureau, will not cause Citi to pull a different bureau. They will almost certainly require you to unfreeze the bureau they wish to pull or deny your application. Some people have been successful providing the PIN but others have not. Mostly, freezing a credit bureau in an attempt to force Citi to pull a different one seems to waste time, money, and effort for little result. But YMMV.

For one person's experiences with various card issuers, check here.


16. When is the 60K (75K, 100K, etc.) offer going to come back?
Nobody knows except Citi & they don't announce these things in advance. If we knew, we'd be talking about it non-stop. Please don't ask about it periodically in the thread.

If you want to make yourself useful, you can easily look for new offers by testing the URLs
  • away*.citicards.com
  • fly*.citicards.com
  • travel*.citicards.com
  • miles*.citicards.com
  • go*.citicards.com
  • aadvantagecards*.citicards.com
where * is any digit in the range 1-9.


17. Is my card World (W) or World Elite (WE)?
It was once useful to know if your card is World (W) or World Elite (WE) because of a loophole that previously allowed applicants to open new accounts and earn signup bonuses less than 24 months since the last open/close of the same card type. That loophole has been closed. (See FAQ #1 above for more information.)
Physical card
  • If your card is W the back of the card will say "World" and have a red and yellow MasterCard logo.
  • If your card is WE the back of the card will say "World Elite" and have a silver MasterCard logo.
Online account
  • If your card has been converted, the summary for that card (on the home Accounts page) will include, at the bottom, a line with a green flag and the legend "We've mailed your new Citi card. After it arrives, activate it for use. Learn more Activate"

In the alternative,
  • Log into your online account.
  • Select "Account Management"
  • Select "Profile & Settings"
  • Select "Set Default Credit Card"
Platinum
  • If the card is listed as "Citi / AAdvantage Platinum Select World MasterCard" it is W.
  • If the card is listed as "Citi / AAdvantage Platinum Select" it is WE.
Gold
  • If the card is listed as "Citi / AAdvantage Gold World MasterCard" it is W.
  • If the card is listed as "Citi / AAdvantage Gold" it is WE.

18. Why and when does Citi convert cards to World Elite? Can I do anything to trigger the conversion?
Citi appears to convert recently opened World MCs to World Elite en masse at periodic intervals once every few months. For most new cardholders, this will occur in the second or third full billing cycle; for holders of legacy Citi AA VISA or Amex cards, the conversion may occur at any time.

There is nothing you can do as a cardholder to trigger the conversion.


19. What's the difference between World and World Elite cards?
See the wiki at Difference in MasterCard World and World Elite?.


20. Does Citi match bonus offers?
Yes. After you activate and link your new card to your online account, send an SM explaining that you heard about a XXK bonus and ask if they can match that bonus to your new card. You have to have a bonus on the existing card. You do not need to explain where you saw the bonus. You do not need to lie, simply read about current bonuses in this thread.

The bonus miles normally appear two days after the end of the billing cycle.

Some examples that make no sense:
  • Offer: 40,000 miles for spending $3000 in 3 months and an additional 10,000 miles for spending a total of $5000 in 12 months. Request: Match to 60K for $3K in 3 months offer. Receive: Additional 20K miles.
  • Offer: 30,000 miles for spending $1000 in 3 months. Request: Match to 50K miles for $3K spend in 3 months. Receive: Additional 20K miles.

As with all things Citi, YMMV but both of the above have been done.


21. The CSR told me I was not eligible for the bonus, should I cancel the application??
No. Citi CSRs do not always have complete information. When applying for a card, the CSR can tell that the link is associated with a bonus and that you opened or closed a card within 24 months. However, they cannot tell you whether or not you are eligible for the bonus. Wait for the welcome letter for personal cards or SM after activating a business card if you are unsure.
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Citi AA Plat/Gold/Bus cards. August 2016: 1 personal & 1 business bonus/24 months.

Old Aug 10, 2017, 7:24 am
  #3301  
 
Join Date: Aug 2014
Posts: 305
Originally Posted by Salter5
Hey all,

quick background:

Since the 80-'s I had the silver Citibank AA visa. And now the Gold MC which they automatically upgraded me to.

Anyway -- kept the card out of habit I guess (I only have a Chase Business Ink as my other card -- much better).

For me, it started because in the 80's it was a good card. Now that I'm spending and traveling again, I'd love to maximize my mileage where I can!

Thank you.

Jimmy
Keep the card for your age of accounts. Use it every 6 months. As Craykittens said, you need to know when they product changed you. If it was less than 24 months ago and you want AA miles, you can get the Aviator. It costs $95 right away, but with no minimum spend requirement. I can't think of how to get AA miles from Amex or Chase, a problem I ran into a few years ago but hope to never have again. Occasionally a link surfaces with no 24 month language so keep checking back if you are bound by the 24 months.
MadMadso is offline  
Old Aug 10, 2017, 7:38 am
  #3302  
Original Poster
 
Join Date: Feb 2016
Location: New York
Programs: Navy A-4 Skyhawk, B727 FE/FO, S80 FO, B757/767 FO, B737 CA
Posts: 1,333
Originally Posted by MadMadso
I can't think of how to get AA miles from Amex or Chase...
Maybe get the SPG Amex and transfer them over with a 25% bonus on lots of 20,000 points?
fredc84 is offline  
Old Aug 10, 2017, 10:08 am
  #3303  
 
Join Date: Nov 2016
Posts: 812
Originally Posted by mpeterson78
Applied and approved about a month ago for a 65K/$4K card using a mailer that was sent to one of my friends at a different address. SM'd today to ask about matching to 75K, and they accepted!
Personal card? I was denied the match twice recently. What wording in the SM did you use?
shimps1 is offline  
Old Aug 10, 2017, 11:21 am
  #3304  
 
Join Date: Jun 2015
Location: JFK
Programs: AA Platinum
Posts: 325
I got my most recent 65K/4K card matched to 75K via SM (that is, an immediate 10K courtesy credit).

As for 50K/3K cards that were previously matched to 65K: I do not plan to ask them to re-match to 75K. Not worth rocking the boat.
Richard Berg is offline  
Old Aug 10, 2017, 11:25 am
  #3305  
 
Join Date: Oct 2012
Location: SEA
Programs: Alaska MVP Gold
Posts: 539
Originally Posted by shimps1
Personal card? I was denied the match twice recently. What wording in the SM did you use?
Yes, personal card. Here was my wording:
Hello, I understand that my current promotion on this card is for 65K AA points after $4,000 in spending within 3 months. However, I have seen other public offers available right now that offer 75K AA points instead. Would it be possible to get matched to this higher offer? Thank you!
mpeterson78 is offline  
Old Aug 10, 2017, 11:25 pm
  #3306  
 
Join Date: Sep 2015
Location: Los Angeles
Posts: 740
I responded to a 9 digits mailer addressed to my Dad (same last name) and I got the "Call us back" message.
My understanding is that the general consensus is to wait for a few days rather than calling back, is that correct?
JCD
Java Cool Dude is offline  
Old Aug 11, 2017, 1:14 am
  #3307  
 
Join Date: Jan 2013
Programs: Hyatt Glb, MR Plat
Posts: 2,570
Hm my 9 digit mailer (different last name and address) returns invalid when trying to kick off the app. I remember reading awhile back to use the actual mailer's last name to kick it off, but that didn't work as well. Anyone come across this issue? Mailer expires 8/15. TIA
frudd38 is offline  
Old Aug 11, 2017, 4:23 am
  #3308  
 
Join Date: Jan 2016
Location: LAX
Posts: 22
Originally Posted by craykittens
Applied for my father who has never had a citi AA or any AA cards of the sort before. Approved for personal and then approved for the business after some time processing.

Personal has 60k offer attached. Business card had a note in the paperwork received in the mail saying not eligible based on recent opening/closure of your citi cards. Online chat rep confirmed the personal card has bonus attached but the business card does not have a bonus attached.

Was able to do personal+business for me and my mother few months ago. not sure why my dad's business app has an issue.

edit: even the annual fee on the business card is not being waived the first year. paperwork says it will charge first statement.
edit: was able to match personal to 75k via SM. business card failed to match saying i was not eligible.

just to update: finally got a reply to one of my early SM's asking for a review. A senior account specialist replied saying he reviewed everything and has added the original 50k bonus back onto the citibusiness aa card. it seems i just got unlucky on this app and it screwed up.

but now, i dont know if i can simply SM and ask to match to 75k, let alone 60k...
craykittens is offline  
Old Aug 11, 2017, 5:44 am
  #3309  
 
Join Date: Apr 2017
Posts: 71
Originally Posted by frudd38
Hm my 9 digit mailer (different last name and address) returns invalid when trying to kick off the app. I remember reading awhile back to use the actual mailer's last name to kick it off, but that didn't work as well. Anyone come across this issue? Mailer expires 8/15. TIA
See Wiki #3 .
Saturn is offline  
Old Aug 11, 2017, 6:13 am
  #3310  
 
Join Date: Apr 2011
Posts: 2,055
Originally Posted by Java Cool Dude
I responded to a 9 digits mailer addressed to my Dad (same last name) and I got the "Call us back" message.
My understanding is that the general consensus is to wait for a few days rather than calling back, is that correct?
JCD
Normally when I apply I get a "call 1-866-606-2787 for an immediate decision" message, which I ignore. If I later get an email requesting that I call 1-800-320-1537, with a 6-digit reference #, I usually call in.
IkeEsq is offline  
Old Aug 11, 2017, 6:18 am
  #3311  
 
Join Date: Apr 2011
Posts: 2,055
Originally Posted by frudd38
Hm my 9 digit mailer (different last name and address) returns invalid when trying to kick off the app. I remember reading awhile back to use the actual mailer's last name to kick it off, but that didn't work as well. Anyone come across this issue? Mailer expires 8/15. TIA
Make sure that you are using the 9-digit code and last name listed on the mailer and that you are going to the URL listed on the mailer. There are multiple URLs and I believe that you need to go to the one listed on the mailer.
IkeEsq is offline  
Old Aug 11, 2017, 6:19 am
  #3312  
 
Join Date: Apr 2011
Posts: 2,055
Originally Posted by craykittens
just to update: finally got a reply to one of my early SM's asking for a review. A senior account specialist replied saying he reviewed everything and has added the original 50k bonus back onto the citibusiness aa card. it seems i just got unlucky on this app and it screwed up.

but now, i dont know if i can simply SM and ask to match to 75k, let alone 60k...
You can always ask. What is the worst that happens?
IkeEsq is offline  
Old Aug 11, 2017, 6:31 am
  #3313  
 
Join Date: Jun 2014
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Posts: 513
Originally Posted by IkeEsq
What is the worst that happens?
You ask again.
Ed Janowsky is offline  
Old Aug 11, 2017, 7:18 am
  #3314  
 
Join Date: Jul 2013
Posts: 1,784
Originally Posted by Java Cool Dude
I responded to a 9 digits mailer addressed to my Dad (same last name) and I got the "Call us back" message.
My understanding is that the general consensus is to wait for a few days rather than calling back, is that correct?
JCD
Last 3 apps from DW and I:

I didn't call in, Citi fraud department called me after I had already been approved, to "make sure I'm the one who applied", very short and pleasant call.

I didn't call, got approved after about 10 days

DW didn't call, got a voice mail message from Citi asking to call them, called in, on hold for about 10 minutes combined, asked "if 15K is enough", yes it was approved.

So I'd say, if you get the generic "please call us", don't. If they really need to talk to you, Citi will call or mail you, and in that case call them back.

On the other hand, Citi is different from Chase. AFAIK, there is no harm in calling right away. It just means you will probably be put on hold, over and over again, for possibly as long as 30 minutes. And then are just as likely to be approved as if you didn't call. So if you don't mind being on hold for that long, maybe working on your computer while it's happening, you will get that approval perhaps as much as a week earlier.
RobertHanson is offline  
Old Aug 11, 2017, 8:31 am
  #3315  
 
Join Date: Jan 2013
Programs: Hyatt Glb, MR Plat
Posts: 2,570
Originally Posted by IkeEsq
Make sure that you are using the 9-digit code and last name listed on the mailer and that you are going to the URL listed on the mailer. There are multiple URLs and I believe that you need to go to the one listed on the mailer.
Originally Posted by Saturn
See Wiki #3 .
Well I simply tried it again this morning doing nothing different and it worked. I guess Citi site was just wonky at midnight. App went into pending as expected.
frudd38 is offline  

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