Citi Prestige 4th night free reimbursement survey
Oct 8, 2016, 12:34 am
#46
Join Date: Sep 2012
Posts: 4,431
From the posts above, looks like the charges are taking longer to post than last year. My mom had a charge for Best Western stay post on 8/14, a little over 3 weeks ago. I guess 5 weeks is the threshhold to call.
Oct 8, 2016, 7:06 am
#47
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,192
"I'm in the same boat and my confirmation e-mail from the Concierge clearly states that reimbursement should occur within 1-2 cycles of payment on prepaid hotel stays. I will escalate if it does not post within that timeframe."
Oct 10, 2016, 8:51 am
#48
Join Date: Feb 2014
Location: Washington, DC
Programs: AA - EP, Marriott - PP
Posts: 227
Now having said that, yes Citi is definitely taking longer to post the 4th night credit than last year. Just based on what I've posted here I've seen credits go from a four day turnaround to now taking about six weeks in the last year.
Oct 10, 2016, 9:07 pm
#49
Join Date: Dec 2005
Location: South Florida
Programs: AA EXP, HH Diamond, Marriott Platinium
Posts: 1,334
It's supposed to post within 2 billing cycles of when you paid, not when you stayed. From post #17 of this thread:
"I'm in the same boat and my confirmation e-mail from the Concierge clearly states that reimbursement should occur within 1-2 cycles of payment on prepaid hotel stays. I will escalate if it does not post within that timeframe."
"I'm in the same boat and my confirmation e-mail from the Concierge clearly states that reimbursement should occur within 1-2 cycles of payment on prepaid hotel stays. I will escalate if it does not post within that timeframe."
Thanks, my email said
Because you are a Citi Prestige cardmember you are eligible to receive a complimentary fourth night as an exclusive Prestige benefit. The complimentary 4th night rate credit in the amount of [$xxx.xx] is calculated based on the actual rate for the 4th night ($xxx.xx+ plus taxes). This statement credit in the amount of [$xxx.xx] USD will appear on your Citi Prestige World Elite MasterCard within one to two billing cycles after check-out of the hotel and verification that the stay was fully paid with your Citi Prestige MasterCard. Exchange rate is based on today’s rate of exchange.
Complimentary 4th Night Terms & Conditions:
The Citi Prestige Hotel statement credit will be the cost of the 4th Night Stay room rate plus taxes. The statement credit will post within 1-2 billing cycles of a fully prepaid booking or 1-2 billing cycles after check-out.
The Citi Prestige Hotel statement credit will be the cost of the 4th Night Stay room rate plus taxes. The statement credit will post within 1-2 billing cycles of a fully prepaid booking or 1-2 billing cycles after check-out.
Oct 31, 2016, 2:49 pm
#50
Join Date: Feb 2005
Posts: 175
Discouraging
Getting reimbursed for my last stay after two billing cycles took a threatening email and an additional week and a half. I have one more pending and I'm not optimistic at all. Aspire says they're running late but they don't seem to be taking any steps to improve the process. How much time does it really take to post a statement credit anyway? With the upcoming program changes and the difficulty in getting the 4th night credit, I seriously doubt I will retain my Prestige card much longer. 
Oct 31, 2016, 8:32 pm
#51
Original Poster
Join Date: Jul 2010
Location: 718
Programs: Hyatt Globalist, Hilton Diamond, Marriott Platinum, IHG Diamond
Posts: 965
Credit posted a few days after 2nd statement posted. This is new to me; before, the credit would always post when the 2nd statement posted.
Nov 3, 2016, 6:20 pm
#52
Join Date: Jan 2016
Location: LAX/JFK/SFO
Programs: Amex Plat, Hyatt, IHG cards
Posts: 120
My credit appeared mid-statement about 90 days after checkout.
Best Western. No call to inquire. The transaction posted shortly after checkout.
Best Western. No call to inquire. The transaction posted shortly after checkout.
Last edited by CarefulBuilder14; Nov 3, 2016 at 6:24 pm Reason: More info
Dec 5, 2016, 7:38 am
#53
Join Date: Jun 2005
Location: DCA
Programs: AA PPro, Mariott Ambassador, B6 Mosaic, SBUX Gold, Best Buy Elite
Posts: 1,838
Checked out of hotel 9/29, assuming I should have gotten a refund by now, my statement date is 16th. First time the credit didn't post immediately after the 2nd statement.
Dec 5, 2016, 1:12 pm
#55
Join Date: Jun 2005
Location: DCA
Programs: AA PPro, Mariott Ambassador, B6 Mosaic, SBUX Gold, Best Buy Elite
Posts: 1,838
I just sent them an email, they got back fairly quickly claiming the case # didn't exist, wrote back with the requested checkin / checkout dates and hoping for the best.
Dec 20, 2016, 1:02 pm
#56
Suspended
Join Date: Jun 2003
Location: SEA, FLL, Martha’s Vineyard
Programs: AS MVPGold75K, Hilton Gold, IHG Platinum, Pan Am million-miler
Posts: 2,019
My stay was November 17 and posted to my statement. My statements closes on the 17th of every month, I still do not see a credit for the fourth night.
How long does this take?
How long does this take?
Jan 3, 2017, 5:41 pm
#60
Join Date: Feb 2014
Location: Washington, DC
Programs: AA - EP, Marriott - PP
Posts: 227
Starting from my last data point:
HILTON: 9/2 Charge post / credit post 10/10
HILTON: 9/10 Charge post / credit post 11/7
HILTON: 9/23 Charge post / credit post 11/28
HILTON: 9/30 Charge post / credit post 12/5
MARRIOTT: 10/14 Charge post / credit post 11/28
MARRIOTT: 10/21 Charge post / credit post 11/28
MARRIOTT: 11/4 Charge post / credit post 11/28
MARRIOTT: 11/11 Charge post / credit post 11/28
MARRIOTT: 11/18 Charge post / credit post 11/28
