Citi Prestige 4th night free reimbursement survey
#16
Join Date: Oct 2015
Posts: 179
4th night free reimbursement - please help clarify timing
Hello,
I have gotten different answers from different people at citi during various phone calls
I've recently started using the 4th night free benefit to book a few hotels. Some of these hotels I've been booking with a non-refundable pay up front fee.
I was initially told that the 4th night reimbursement would come 2-3 cycles after the payment, but then was later told that it happens after the stay.
Its kind of a pain if the latter is true and that I'm going to have to keep track of everything for 9+ months to f/u after the trip to make sure the reimbursement occurred. Some of the trips I'm planning are far away - if that wasn't obvious from above.
Anyone have any better knowledge or experience with the 4th night reimbursement based on paid in full date versus actual stay date?
I have gotten different answers from different people at citi during various phone calls
I've recently started using the 4th night free benefit to book a few hotels. Some of these hotels I've been booking with a non-refundable pay up front fee.
I was initially told that the 4th night reimbursement would come 2-3 cycles after the payment, but then was later told that it happens after the stay.
Its kind of a pain if the latter is true and that I'm going to have to keep track of everything for 9+ months to f/u after the trip to make sure the reimbursement occurred. Some of the trips I'm planning are far away - if that wasn't obvious from above.
Anyone have any better knowledge or experience with the 4th night reimbursement based on paid in full date versus actual stay date?
#17
Join Date: Dec 2010
Location: NYC
Programs: Kettle Class
Posts: 796
I'm in the same boat and my confirmation e-mail from the Concierge clearly states that reimbursement should occur within 1-2 cycles of payment on prepaid hotel stays. I will escalate if it does not post within that timeframe.
Hello,
I have gotten different answers from different people at citi during various phone calls
I've recently started using the 4th night free benefit to book a few hotels. Some of these hotels I've been booking with a non-refundable pay up front fee.
I was initially told that the 4th night reimbursement would come 2-3 cycles after the payment, but then was later told that it happens after the stay.
Its kind of a pain if the latter is true and that I'm going to have to keep track of everything for 9+ months to f/u after the trip to make sure the reimbursement occurred. Some of the trips I'm planning are far away - if that wasn't obvious from above.
Anyone have any better knowledge or experience with the 4th night reimbursement based on paid in full date versus actual stay date?
I have gotten different answers from different people at citi during various phone calls
I've recently started using the 4th night free benefit to book a few hotels. Some of these hotels I've been booking with a non-refundable pay up front fee.
I was initially told that the 4th night reimbursement would come 2-3 cycles after the payment, but then was later told that it happens after the stay.
Its kind of a pain if the latter is true and that I'm going to have to keep track of everything for 9+ months to f/u after the trip to make sure the reimbursement occurred. Some of the trips I'm planning are far away - if that wasn't obvious from above.
Anyone have any better knowledge or experience with the 4th night reimbursement based on paid in full date versus actual stay date?
#18
Original Poster
Join Date: Jul 2010
Location: 718
Programs: Hyatt Globalist, Hilton Diamond, Marriott Platinum, IHG Diamond
Posts: 966
I have always received the refund of a prepaid within 1-2 billing cycles. I always book in far in advance so the refund always posts before my actual stay.
#20
Join Date: Feb 2014
Location: Washington, DC
Programs: AA - EP, Marriott - PP
Posts: 227
Starting from my last data point:
HILTON: 5/20 Charge post / credit post 6/20
HILTON: 6/6 Charge post / credit post 6/20
HILTON: 6/10 Charge post / credit post 7/19
HILTON: 6/17 Charge post / credit post 7/25
HILTON: 6/24 Charge post / credit post 7/25
HILTON: 7/1 Charge post / credit post 7/25
HILTON: 7/9 Charge post / credit post 7/25
HILTON: 7/15 Charge post / credit post 7/25
HILTON: 7/22 Charge post / credit post 7/25
#22
Join Date: Feb 2014
Location: Washington, DC
Programs: AA - EP, Marriott - PP
Posts: 227
But if you had asked that during August 2015 - March 2016 when I was traveling to Manhattan weekly, let's just say I'm surprised Citi didn't put a payout limit on the prestige with all the other changes.
#24
Join Date: Oct 2015
Posts: 179
Not sure what to do given this info. I still haven't received refunds for pre-paid stays booked months ago. When i call citi they keep saying I have to stay at the hotel first. My first booked stay will be at the end of august so i guess I'll just have to wait and see if I get a refund in sept/oct?
#25
Join Date: Dec 2010
Location: NYC
Programs: Kettle Class
Posts: 796
Why don't you make Citi read their own T&C about this on their own website?
All statement credits will be reflected on the Citi Prestige card statement as being a result of the Program and will appear within two billing periods following the month in which travel was completed; or in the case of promotional "pre-paid" that are paid in full as described above, rates the credit will be reflected within two billing periods following the date of payment in full of the "pre-paid" rate. Foreign exchange conversion rates may fluctuate resulting in slight differences in amount credited.
All statement credits will be reflected on the Citi Prestige card statement as being a result of the Program and will appear within two billing periods following the month in which travel was completed; or in the case of promotional "pre-paid" that are paid in full as described above, rates the credit will be reflected within two billing periods following the date of payment in full of the "pre-paid" rate. Foreign exchange conversion rates may fluctuate resulting in slight differences in amount credited.
Not sure what to do given this info. I still haven't received refunds for pre-paid stays booked months ago. When i call citi they keep saying I have to stay at the hotel first. My first booked stay will be at the end of august so i guess I'll just have to wait and see if I get a refund in sept/oct?
#28
Join Date: Dec 2011
Location: Bay area, CA
Programs: SW, AS, UA, AA, Delta, Hilton, Hyatt, Club Carlson, SPG, IHG, Choice
Posts: 183
Had two recent stays.. checkout on June 17 and July 8th.. No credit for either stays yet..
What is recommended way to follow-up? first contact citi concierge or citi prestige customer service?
What is recommended way to follow-up? first contact citi concierge or citi prestige customer service?
#29
Join Date: Feb 2014
Location: Washington, DC
Programs: AA - EP, Marriott - PP
Posts: 227
If Citi does happen to miss their deadline (which I have not seen or heard of them missing), then call the concierge. Aspire tracks these and a rep should be able to look them up.
#30
Join Date: Oct 2015
Posts: 179
I was booking another hotel stay yesterday and asked the travel agent her opinion about this situation. She looked into it and confirmed i should've received the credit already. She noted that all the hotel stays I had booked had some incorrect "code. She corrected the discrepency and said the money should be posted in 5-10 days.