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FlyerTalk Forums Thread Wiki: Citi retention offer reports (All cards)
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Last edit by: EggSS4
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For older reports, see the threads for 2009-2013 and 2014-2015.

Table of Contents

What is a Retention Offer?
The Process
Tips

Reported Offers
ThankYou Prestige
ThankYou Premier
ThankYou Preferred
AA Platinum
AA Gold
AA Amex
AA Executive
AA Business
Hilton Reserve
Hilton Signature
AT&T Access More

What is a Retention Offer?

Retention offers, generally speaking, are offers made by a card issuer when they believe you might close your card account.

The Process

In order to start the process, call the number on the back of the card and explain that you wish to cancel your card (because _________. If you provide a specific reason, AF, want to concentrate on cards with more miles, etc. they can focus on offers that meet your goals in calling).

Being vague and saying things like "I'm not sure I want this card," or "are there any offers for me to keep this card?" don't meet their threshold to make an offer until you use the "c" word in a declarative fashion. Just because you say you want to cancel does not mean that you have to.

You will generally be sent to a Retention Specialist who has a list of offers (or none) for each card based on your history with Citi, use of the card, etc. Offers may include statement credits, points, or a combination of both and are frequently linked to required spending or purchases on the card.

You can contact Citibank's Retention Department directly at 800-444-2568 and avoid the front line customer service reps. Directly calling retention appears to no longer work. Please report if you are able to get through. Update: 10/10/2016- Number still does not work.

Starting approximately 20 Jun 2016, the retention department became unavailable. Reports 26 Jul 2016 indicate that it is once again open. You must be transferred as the direct number no longer works.

Tips

Note that if there are no retention offers, the rep may just initiate the process of cancelling the card on his/her own. When I had no offers presented and no offer to transfer to retention, the rep asked 'are you aware you may not be able to open this account in the future if you close it?'. then I told him I need to use up my thank you points and to not close it today, he confirmed the account is not being closed today and offered to transfer me to the TY points dept who can help me use my points then they'd transfer me back to who would cancel my card. I told him I'd just use it online myself, he confirmed the card is not being cancelled and hung up. Then later, got a voicemail saying he was too late and that the card was already cancelled. Trying to fix this now but be very careful.

Be aware that Retention Specialists are compensated based on the number/percent of card holders they can retain and to some extent based on the offers they use. These are people with jobs who can be helpful but have little discretion in what is available although some discretion in which offers they tell you about.

Unless the Retention Specialist is being a complete &#*@%, you should probably accept an offer and then close via SM so that you don't ding the rep for something over which they have little control. You can ask the same rep about multiple cards of different varieties, even AA and HHonors, although personal and business cards are handled by different groups.

Some reps will tell you all available offers, others with offer you the one that seems to best fit what you requested, others will offer the least lucrative first and then wait. So, even if you like a specific offer, it is probably worth saying, "I like that but are there any other offers?" to see if there is something better or something that can be added. They will not waive the AF but will often give you a statement credit that covers or partially covers the fee.

For additional tips on interacting with retention representatives, see this blog post by someone who claims to have worked for Citi's retention department.


Reported Offers
Please update with your offer under the respective card with date of the offer (mm/dd/yyyy), how long you had the card, and yearly spend.

ThankYou Prestige reported
  • in March 2015:
  • $200 credit for spending $4000 per month for 3 months
  • $175 credit for spending $4000 per month for 3 months
  • 15,000 ThankYou points for spending $6000 over 6 months
  • 4 additional ThankYou points for travel (hotel, air, car rental, travel agency) up to a max of 35,000 over the next 6 months
  • 4 additional ThankYou points/$ for gas, grocery store, and drug store purchases up to a max of 50,000 over the next 6 months
  • 10/23/15 $200 credit for spending $4000 per month for 3 months.
  • 11/24/15 4 additional ThankYou points/$ for gas, grocery store, and drug store purchases up to a max of 50,000 over the next 6 months
  • (March 2016) 4 additional ThankYou points/$ for restaurant purchases up to 50,000 bonus points, over the next 6 months
  • 3/19/2016 - Opened for 11 months with $15k in spend - Offered 10,000 bonus points for spending $3,000 in 6 months or $200 Statement credit for spending $4,000 a month for the next three months
  • 4/27/2016 - No real spend except for some minor Amazon purchases, was offered 10k TYP, $200 credit or 50k TYP GGD. Took the last offer.
  • (June 2016) 4 additional ThankYou points/$ for restaurant purchases up to 50,000 bonus points, over the next 6 months
  • (8/8/2016) $200 statement credit for spending $4000 per month for 3 months or 10,000 ThankYou points for spending $3000 over a period of next 6 months
  • (24/8/2016) $200 statement credit for spending $4000 per month for 3 months, or 1 additional point per purchase for 6 months up to 50k points or 4 additional points for travel purchases for 6 months up to 35k points (~$5k spend). I took the last option.
  • (9/2/16) Spent probably 30k in last year, CitiGold status, last took offer maybe 11 months ago. Mentioned fee was coming up, and letter detailing benefit cuts. Nothing was offered. Seems like the rep was suggesting to call back after the prior accept offer was 1yr. Second time we have been shot down on offers, last time was 6m ago on this card.
  • (9/14/16) 4 additional ThankYou points/$ for air, hotel, car rental, travel agency, or $200 statement credit for spending $4000 per month for 3mo, or 10,000 ThankYou points for spending $3000 over a period of next 6 months.
  • (9/28/16) 4 additional TU points/$ for air, hotel- upto 35000 for next 6 months, or $200 statement credit for spending $4000 per month for 3mo, or 10,000 TU points for spending $3000 over a period of next 6 months , or 1 additional points on all purchase upto 50000 for next 6 months. Took 50 k points offers.
  • (10/13/16) 4 additional TYP points/$ for air, hotel, car rental up to 35000 for next 6 months, or $200 statement credit for spending $4000 per month for 3mo, or 10,000 TU points for spending $3000 over a period of next 6 months , or 1 additional points on all purchase upto 50000 for next 6 months. Took 4 additional TYP on travel since I'm set to book a number of hotels / flights and can max out the 35k bonus.
  • (10/18/16) 4 additional TYP points/$ for air, hotel, or car rental up to 35k for next 6 months; or $200 statement credit for spending $4k per month for 3mo; or 10k TU points for spending $3k over a period of next 6 months; or 1 additional points on all purchase upto 50k for next 6 months. Note: Had previously accepted a retention offer from Citi 7 months ago on a different card (Exec)
  • (11/4/16) $200 statement credit for spending $4k/mo for 3mo ($12k total); or 4 additional TYP points/$ for air, hotel, or car rental up to 35k for next 6 mo; or 1 additional TYP point/$ for all dining up to 10k for next 6 mo; or 1 additional TYP on all purchases upto 50k for next 6 mo.
  • (11/17/16) $100 statement credit with no spend required, no other offers
  • (12/29/16) $100 statement credit with no spend required, no other offers. 22k spend last year.
  • (03/08/17) $200 statement credit for spending $4k/mo for 3mo ($12k total); or 4 additional TYP points/$ for air, hotel, or car rental up to 35k for next 6 mo. No statement credit was offered with no spend required. CitiGold client ATM.
  • (3/2017) $200 statement credit for spending $4k/mo for 3mo ($12k total); or 4 additional TYP/$ for air, hotel, car up to 35k for next 6 mo; or 1 extra TY point on all purchases for up to 6 mos; or 1 additional TY on either dining/entertainment or travel up to 10K points for 6 mos; or 10,000 TY points for $3000 spend within 6 months.


ThankYou Premier
Called Sep 7 complaining about benefit cut
Card #1 (15 years, $2K spent) - no offers, she saw offer taken in February
Card #2 (2 years, $0 spent) 5000 TYPs for $1K spend in 3 month
or $125 for $4.5 spend in 3 month
11/20/13: $125 credit for annual fee. Extra 500 points each month I spend $500 for 16 months. 2 year old card. Spend $5000 per year.
1/4/14: $125 credit for annual fee. Extra 500 points each month I spend $500 for 16 months. 3 year old card, spend ~40k per year. I explicitly asked for $125 for annual fee and they gave me this offer.
May 2014: $125 credit if spend $4.5k/3mo or $75 credit if spend $1k/3mo. CSR hinted that addtl points offer might be avail, but I was disinclined to accept. Closed the account; was also unsuccessful in getting a CL transfer to another account.
7/22/14: $125 credit for annual fee. Extra 1k points each month I spend $1000+ for the next 3 months. Spend for past 12 months has been around $10k. 1 year old card.
8/27/14: $125 credit for annual fee if $1k/mo spend for 3 months. Extra 1k points each month of $1000+ spend for the next 3 months. Little/no spend for past 12 months other than the ~$4k I had to spend 11 months ago to get AF refunded last year. 2 year old card.
3/31/15: No offer, card held since 2008.
4/24/15 Offered $95 credit if $1000 purchases for next 3 months or $50 credit for 5 purchases of $10 or more over 3 months.
7/30/15 Offered either (a) $95 credit if $3k purchases over 3 months; (b) $95 credit PLUS 1000 TY pts if $1000 purchases each month for next 3 months; or (c) $50 credit for 5 purchases of $10 or more over 3 months.
10/10/15 A/c opened June 2015. Offered 5k points for $1k in purchases.
11/17/15 Minimal spend was offered $95 credit for 1k spend
per month for 3 months plus a 1k TYP's bonus for the 3 months or $50 credit for 5 purchases of $10 or > in 3 months.
2/17/16 Spend $3000 in 3 months, and get $95 credit
2/17/16 Spend $1000 for 3 consecutive months and get $95 credit and 1000 point bonus.
4/18/2016 Offered spend $1000 for 3 consecutive months and get $95 credit. 2nd offer was 5 purchases of $10 or more in 3 months and get $50 credit.
5/12 Same offer as above (4/18) spend was a little over minimum to get bonus
5/17/2016 Spend $1000 for 3 consecutive months and get $95 credit and 1000 point bonus.
5/24/16 Spend $1000 for 3 consecutive months and get $95 credit and 1000 point bonus. Opened 13 months ago, ~$10K spend prior yr, annual fee recently posted. Chose downgrade to Preferred with bonus offer 6K TY after $300 spend.
NOTE: The $1k per month for 3 months is not based on calendar or statement months, but rather goes into effect the first business day after accepting the offer. I accepted the offer on 5/17 and the month began 5/18. If you are going to accept this offer be sure to clarify the beginning and ending dates of each month.
7/8/16 No offer of any kind, ($15k spend last 12 months) rep did not offer to transfer me to retention and sounded like he was starting the process of closing the account by asking me to confirm that I may not be able to open it again in the future. I told him that I need to use up my TY points before closing and told him to stop cancelling. He confirmed the account is not being cancelled. Will call again later but wonder if I have a note on my account already. [update: rep cancelled my card despite confirming he won't be closing the account, groan]
7/12/2016 After a week+ of no offers, no transfers, and no one picking up the phone, I gave up and took the downgrade to Preferred so as to keep TYPs associated with account. No offers associated with Preferred. Yes, I have s------ the pooch with respect to bonus clock, but with bonuses disappearing on virtually all TYP cards at moment, didn't seem worth paying more now for a hazy payoff (maybe) in future. Maybe $6-7K spend in year I had card.
7/26/16 received 3 offers:
$95 statement credit for spending $3K in the next 3 months
$50 statement credit for making 5 purchases of $10 or more over the next 3 months
$95 statement credit + 1000 TYP for spending $1K per month for the next 3 months (accepted this one)
8/5/16 - Offered 10k TYP for $3k spend in 3 months
8/5/16 - No offers on the account for AF... Received an offer several months ago for 4 bonus pts/$1 on Travel though.
8/12/16 - 5k TYP afer $1k spend in 3 months OR $95 + 1k TYP after $1k spend each month for 3 months
8/19/16 - $95 + 1k TYP after $1k spend each month for 3 months
8/24/16 - received 4 offers:
+ $95 + 1k TYP after $1k spend each month for 3 months;
+ 10,000 TYP after $3k spend over 6 months;
+ 7500 TYP after $1k spend over 3 months;
+ 2 bonus TYP/$ up to 34,000 bonus TYP
9/9/16 - first renewal - 9.3k spend in 12 months, 3 offers:
+ $95 credit for 3k spend in 3mo
+ $50 credit for 5 purchases of $10+ in 3 mos
+ 7,500 TY points for 1k spend in 3 mo (ACCEPTER)
10/14/16 - $95 and 1k TYP after 1k spend each month for 3 months or 2x extra TYP per $ spent for 6 months up to 35k points
10/18/16 - first renewal - 18K spend in 12 months 95+% in bonus categories; 1 offer: $95 credit for $200 spend in 2mo AND 16 billing cycles of 500 bonus pts for $500+ spend in the cycle.
10/25/16 - first renewal - 5K spend in 12 months; six offers: (1)$95 statement credit for $3,000 spend in 3 months, (2) $95 statement credit + 1,000 TYP for $1,000 spend each month for 3 months, (3) 10,000 TYP for $3,000 spend in 6 months, (4) 7,500 TYP for $1,000 spend in 3 months, (5) $50 statement credit for five $10+ transactions in 3 months, (6) Additional 2 TYP/$ (in addition to exisiting bonuses, max 35,000 bonus TYP) over the next six months
2/15/17 - first renewal (10k spendings); 2 offers (1) $95 + 1,000 TYP for $1000 spendings over 3 months. (2) 2 additional points over existing, max of 35k TYP over the next 6 months. I took the #2.
2/23/17 - First renewal 15-20k spend in the 12 months. Received 2 offers: 1) $95 statement credit + 1,000 TYP for $1,000 spend each month for 3 months; 2) $95 credit for $200 spend in 2 months (2 billing cycles) + 16 billing cycles of 500 bonus points for $500+ spend in the cycle (Accepted)
3/3/17 - $95 plus 1k bonus TYP after spending $1k per month for 3 months. Held card for 1 year and spent $8.5k. Paid the annual fee in Feb., and had called on 2/21 and received no offers.
3/8/17 - Had card for 1 year and 31K spend. I got 3 offers: (1)$95 statement credit for $3,000 spend in 3 months (2)10,000 TYP for $3,000 spend in 3 months (3)Additional 2 TYP/$ (in addition to existing bonuses, max 35,000 bonus TYP) over the next six months - Took the 3 offer.
3/13/17 - First renewal. 3 offers. 1) $95 statement credit + 500 TYP, $1500 spendings over 3 months. 2) 10,000TYP, $3000 spendings in 3 months. 3) +2 TYP for 6 months up to 35k TYP. Took offer #3
3/18/17 - First renewal. 2 offers 1) $95 statement credit + 1000 TYP for $1000/month spend for 3 months. 2) $95 statement credit for $3000 spend within 3 months. Took offer 1.

ThankYou Preferred
March 10, 2015: 5K TYP for threatening to close. No spend required. Posted next day. No product change offers were available (i.e. Double Cash card)
5/28/15: 4x bonus points at supermarkets, drugstores, gas, commuter expenses, and parking for 3 months up to 35K bonus points or
2x bonus points on all purchases for 6 months up to 35K bonus points
4/13/16 2x bonus points on all purchases for 35k bonus points or 15k points on $4.5k spend

AA Platinum
8/22/13: $95 credit + 500 miles each month with $500+ in purchases for 16 months - (Opened 12/2012, min spend)
9/16/13: $95 credit after 5 eligible purchases in the next 6 months (Opened 2 Years, no spend in last 11 months)
9/16/13: $95 credit after 5 eligible purchases in the next 3 months (Opened 2 Years, ~$2000 spend in last year)
10/15/13: $95 statement credit and 1000 miles bonus for 1K spending for the next 16 months - (Open 2/13, 25K spend so far)
10/17/13: $95 statement credit and 500 miles bonus for $500 spend for the next 16 months - (Open 9/12, no usage after meeting bonus spend except for recent purchase for the 2K bonus from AA mall)
10/20/13: $95 statement credit and 1,000 miles bonus for $1,000 spend for the next 16 months - (Open 2/13, $3,000 spend so far)
10/23/13 $95 statement credit and 750 miles bonus for $750 spend for next 15 cycles. (Open 3/2013, $3,000 spend so far)
11/23/13 $95 statement credit and 1,000 miles bonus for $1,000 spend for the next 16 months (opened 11/'12 and $55K spend)
12/10/13 $95 statement credit and 1,000 mile bonus for $1,000 spend for the next 16 months (opened 11/12 and only $5K CVS + $100 AA spend for bonus)
2/19/14: $95 credit + 1k bonus miles each month with $1K+ in purchases for 16 months (Opened 1/13, min spend only)
4/2014 $95 credit + 1k miles for $1k spend for 16 cycles (was also offered 3k miles for $500 spend within 3mo when asking for other options). I spend around ~12k in past year, card open a little under 2 yrs.
5/2014 $95 statement credit and 1,000 mile bonus/month for $1,000 spend/month for the next 16 months (opened 4/11, ~$1k in AA purchases, a few more thousand in specific targeted bonus categories over the last year)
5/2014: $95 statement credit and 1,000 mile bonus/month for $1,000 spend/month for the next 16 months (Open 3 years, <$5k spend)
06/01/2014: $95 credit AND for 1000 bonus miles/month for $1000 spend for next 16 months.
06/01/2014: $45 credit + $50 credit for $1000/per month spend for three months OR Spend $500 / month for 3 months and receive 3000 bonus AA miles.
06/16/2014: $95 credit AND for 1000 bonus miles/month for $1000 spend for next 16 months. AF on current statement.
06/16/2014: 3000 bonus miles for $500 spend in next 3 months. AF due in August.
06/24/2014: $95 credit AND for 1000 bonus miles/month for $1000 spend for next 16 months. AF due this month but hasn't hit yet. Annual spend $5000.
06/25/2014: $95 credit AND 1k bonus miles per statement with 1k spend in next 16 billing cycles. 30k in MS last year. Called 800 444 2568
7/15/14 $95 credit after 5 purchases in 3 months. <5k spend annually
7/24/14 $95 credit and 1000 bonus if 1000 spent per month, x 16 months. 4k spend. AF hit yesterday
7/29/14: No retention offer
7/30: $95 statement credit and 1,000 miles/month bonus for $1,000 spend for the next 16 months
7/31: $95 statement credit and 1,000 miles/month bonus for $1,000 spend for the next 16 months
8/3: $50 statement credit and 1,000 miles bonus (total) for $1000 spend in the next 3 months
8/4: $95 statement credit and 1,000 miles/month bonus for $1,000 spend for the next 16 months ($4k spending in last 12 months)
8/4: $45 statement credit upfront + $50 statement credit for 1k spending/month for 3 months (no bonus miles) --OR-- 3k miles with 500 spend in the next 3 months (no statement credit at all) ($4k spending in last 12 months)
8/5/14: $95 credit and 1k bonus miles per statement with 1k spend in next 16 billing cycles. 8k in MS last year. Called 800 444 2568. Easy.
8/6/14: $95 credit and 1k bonus miles per statement with 1k spend in next 16 billing cycles. $1.53cents in spend last year.
8/16/14: $95 stmt credit and 1k bonus miles per statement with 1k spend in next 16 billing cycles (accepted offer) - my card
8/16/14: no stmt credit, 3000 bonus miles for $500 spend in 3 months (did not accept offer, will try again in a month) - husband's card
8/28/14: $95 statement credit and 1k bonus any month in next 16 when I spend $1K+. Open 1y, sporadic spend after minimum
9/1/14: $50 statement credit and 1,000 miles bonus (total) for $1000 spend in the next 3 months (opened Aug '13. min spend + ~$200 since)
9/8/14: $95 statement credit and 1k bonus any month in next 16 when I spend $1k+. Open 1 year. Very little spend after minimum. Accepted.
9/8/14: $95 statement credit and 1k bonus any month in next 16 when I spend $1k+. Open 13 months. Very little spend after minimum. Accepted. Agent noted that the 16 billing cycles began after 2 business days, not at the beginning of the next cycle.
9/10/14: $95 statement credit, exactly same as 9/8/14 poster for bonus miles
10/4/14: $95 statement credit and 1k bonus any statement cycle in next 16 when I spend $1k+. Open 2 years. Very little spend in the past year. Accepted.
10/7/14: $95 statement credit and 1k bonus any statement cycle in next 16 when I spend $1k+. Open 1 year. Very little spend in the past year. Accepted.
10/13/14 3k miles for $500 spending in the next 90 days. Asked 31st day after AF posted.
10/22/14: $50 statement credit and 1,000 miles bonus (total) for $1000 spend in the next 3 months, offered. HU, will CA and see if I get a better offer.
11/1/14: $95 statement credit and 1k bonus any statement cycle in next 16 when I spend $1k+. Open since 2010. Spend >$30K per year.
11/5/14: No retention offered. AF for 3rd year just hit. $33K spend. Converted to Citi Double Cash. Last year accepted the $95 rebate and $1K spend/16 months.
11/23/14: Card 1: no offer, cancelled. Card 2: $95 after spending $95 within 2 billing cycles plus 1K extra miles per $1K for the next 16 cycles. Minimal spend. Last year for $95 statement credit no strings + the 1K x 16 cycles offer.
12/10/14: Offer was $50 statement credit, 1000 extra miles for $1000 spend for just 3 months. I declined. CSR did note (correctly) that I had other Citi cards.
12/26/14: $95 stmt credit after spending $95 within 2 billing cycles plus 1K extra miles per $1K for the next 16 cycles.
1/23/15: $95 statement credit if make 5 purchases (must be over $20 for each purchases) within 30 days (I think) OR $95 after spending $95 within 2 billing cycles plus 1K extra miles per $1K for the next 16 cycles. Minimum spend.
2/9/15: $95 after spending $95 within 2 billing cycles plus 1K extra miles per $1K for the next 16 cycles. AF posted 4 months ago and never got around to calling. Still got the offer.
3/2/15: $95 statement credit for $95 spend in two billing cycles + 16-month addt'l 1,000 miles per $1,000 spend monthly bonus.
3/12/15: $95 statement credit for $95 spend in two billing cycles + 16-month addt'l 1,000 miles per $1,000 spend monthly bonus.
4/6/15: $95 statement credit for 5 times $20+ spend in three months AND 1,000 bonus miles for $1,000 spend for each month through Oct 2015(?). AF due in May, cardholder since 2011, spent a few hundred dollars last year for 2 AC passes.
4/6/15: $95 statement credit for 5 times $20+ spend in three months. AF due in August, cardholder since 2013, spent $1500 last year for 5K bonus miles.
4/10/15: $95 statement credit after spending $95 within 2 billing cycles plus 1K extra miles per $1K for the next 16 cycles. Account opened in March 2014; spent about $6k since opening.
05/28/15: $95 statement credit after spending $95 within 2 billing cycles plus 1K extra miles per $1K for the next 16 cycles
6/1/15: $95 statement credit after spending $95 within 2 billing cycles but nothing else for spending bonus (even after asking)
6/10/15: $95 statement credit after spending $95 within 2 billing cycles plus 1K extra miles per $1K for the next 16 cycles
7/5/15: $95 statement credit after spending $95 within 2 billing cycles plus 1K extra miles per $1K for the next 16 cycles. This acct had a 16 cycle retention offer already on it. The new offer does not stack on the old offer.
7/19/15: $95 statement credit after spending $95 within 2 billing cycles plus 1K extra miles per $1K for the next 16 cycles
8/05/15: $95 statement credit after spending $95 within 1 billing cycle
8/10/15: $95 statement credit after spending $95 within 2 billing cycles plus 1K extra miles per $1K for the next 16 cycles
9/5/15: $95 statement credit after spending $95 within 2 billing cycles plus 1K extra miles per $1K for the next 16 cycles - Agent mentioned that the offer does stack with my previous offer!! Yay.
9/5/15: DH's offer - 5 spends of $20 or more over 3 months - $95 Stmt Credit or $500 spend over 3 months - 3000 miles. Took $95 Stmt credit. Tried to get him the same offer as me. He never gets a good offer. His original card was targeted MC with 60k miles, mine was standard Visa app with 50k miles.
9/6/15: $95 statement credit after spending $95 within 1 billing cycle. Took the offer. Did not bother ask if additional offer exist on my account.
9/8/15: $95 statement credit after spending $95 within 2 billing cycles plus 1K extra miles per $1K for the next 16 cycles (1k/month from previous bonus offer, member for 2 years now. Don't want to close or 18 month clock resets.)
9/8/15: Same exact offer as above person. Also have had card for 2 years.
9/10/15: Any one of the following three: $95 statement credit after spending $95; 7,500 bonus miles after spending $3,000 within three billing cycles; Two AAdmiral's Club passes after spending some small ammount (forgot the exact terms)
9/13/15: $95 statement credit after spending $95 within 2 billing cycles plus 1K extra miles per $1K for the next 16 cycles. This appears to be the standard offer. Took it.
9/14/15: $95 statement credit after spending $95 within 2 billing cycles plus 1K extra miles per $1K for the next 16 cycles
9/15/15: $95 statement credit after spending $95 in 1 month. 1k extra miles for $1k spending/month for the next 16 months.
9/18/15: Any one of the following three: $95 statement credit after spending $95; 7,500 bonus miles after spending $1,000 within three billing cycles; Two AAdmiral's Club passes after spending some small ammount (forgot the exact terms). ~24k spend. First anniversary.
9/21/15: No offer at all. Refused to connect to retention dept even after verbal request. Closed it.
9/26/15: $95 statement credit after spending $95 within 2 billing cycles plus 1K extra miles per $1K for the next 16 cycles
10/8/15: Called, offered 3K points after $500 in spending. AF is not due until November was told this offer was to keep from closing the card today. Will call back when the AF posts.
10/13/15: same offer as 9/26/15 above (almost no spend this year on this card, but lots on other Citi cards, 3rd or 4th year in a row getting at least the $95 statement credit)
10/20/15: terrible offer of $95 credit for spending 1k within 3mo, going to wait til AF posts to see if there are better offers, otherwise cancel
11/10/15: no offer, cancelled card. Minimal spend, and had the AF waived ~3 times in the past.
11/15/15: $95 statement credit after spending $95 within 2 billing cycles plus 1K extra miles per $1K for the next 16 cycles. Took it.
11/16/15: $95 statement credit after spending $95 within 2 billing cycles plus 1K extra miles per $1K for the next 16 cycles. (First rep almost immediately knew why I was calling and was happy to transfer to the specialist.)
12/2/15: $95 statement credit after spending $95 within 2 billing cycles plus 1K extra miles per $1K for the next 16 cycles.
12/2/15: no offer at all after a couple calls (received the normal $95 credit after x spend last year, but nothing this year - just an offer to downgrade or convert to another card with no annual fee)
12/15/15: $95 statement credit after spending $95 within 2 billing cycles OR 7,500 bonus miles with $1k in spend. Said 1k bonus for $1k spend over 16 months was not an active offer. Took $95 statement credit.
12/23/15:+ $95 stmt credit with $95 within the next 2 billing cycles and 1k bonus miles per statement with 1k spend in next 16 billing cycles (accepted offer)
1/8/16: $95 statement credit after spending $1000 within 3 months.
2/6/16: $95 statement credit after spending $95 within 2 billing cycles plus 1K extra miles per $1K for the next 16 cycles. Took it.
2/8/16: $95 statement credit after spending $95 within 1 month. Accepted.
2/18/16: $95 statement credit after spending $95 within 1 month or 7,500 miles after spending $1K in 3 months. Took 7,500 miles/$1k, 3 months.
2/23/16: $95 statement credit after spending $95 within 1 month. Accepted; didn't want to be on the phone haggling so early in the morning.
2/24/16: No offer. Last year was given 3,000 AA miles for spending $500. This year, nothing. Cancelled card.
3/2/16: No offer on card with no spend. Not even eligible for retentions.
3/14/2016: Four Platinum MCs, first (1 year old) closed by voice-response system; Second (5 years old) closed by CSR; Third (3.5 years old) offered $95 Credit for $1000 spend; then offered 1000 AA for $1000 spend in three months + $50 credit; Fourth (< 1 month old) no offer.
3/19: $95 statement credit after spending $95. Called after AF hit. Card is 1 year old, ~8k spend?
4/6/16: $95 credit after $95 spend in 1 month or 7500 bonus after $1k spend in 3 months. Accepted $95.
4/8/16: After 1yr, AF just hit. No offer (except downgrade). No use since original minimum spend. Didn't push (don't plan to churn). Canceled.
4/10/16: 4 year old card. Accepted $95 for $95 spend.
5/25/16: After 1yr, AF hit three weeks ago. No real use of card since minimum spend was met. I called twice. No offer either call, even after requesting to be transferred to retention department. Canceled card.
05/27/16: Offered $95 credit after spending $95 in one month or 7500 miles after $1k in spending in three months. Went with the former.
06/02/16 Offered $95 credit after $95 spend in 1 month, or 7500 bonus after $1k spend in 3 months. Accepted $95 credit. it actually posted the next day.
6/4/16: No offer. Closed card.
06/10/16: Offered 5,000 miles for $1,000 spend and adding an authorised user (offer finished at end of June 2016)
8/8/16: Offered $95 statement credit after $95 spend in 1 month
8/11/16:Offered $95 statement credit after $95 spend in 1 month
8/17/16: Offered 5k miles, no cash. Card opened in '09 but not much spent this year. Declined. May try later.
8/15/16: $95 statement credit after spending $95 within 30 days.
9/2/16: CitiGold level customer, about 15k of spend in last year. Two offers were shown: $95 statement credit for spending $95 in next month, or 5000 AA miles, plus 15000 miles for spending $5k in next 3m. (given that I can use DoubleCash, that is like offering me 20k AA miles for a penny each) I have a hard time getting good redemptions nowadays so I took the statement credit and will reduce usage on this.
9/2/16: Choice - $95 stmt credit or 15,000 miles after spending $5k over the next 3 months. Took the 15,000 miles as I'm still earning 1k miles per month for spending $1k per month and I always go over. So... easy peasy.
9/7/16: Choice of $95 stmt credit after $95 spend OR 7500 miles after $1k spend in 3 months. Account open 3 years, spent $10k in past year. Took the 7500 option.
9/12/16: $95 stmt credit after $95 spend. I still have a 1k after $1k offer that expires in January, so I took it. No other offers on account.
9/13/16: 9/7/16: Choice of $95 statement credit after $95 spend OR 7500 miles after $1k spend in 3 months.
9/22/16: Choice - $95 statement credit or 15,000 miles after spending $5k over the next 3 months - Took the 95$ offer
9/29/16: $95 statement credit after spending $1,000 in three months
10/10/16: no retention offer, was offered option to convert to Double Cash or TY Preferred with no annual fee. Said I'd think about it.
10/12/16: no retention offer, had card 1 year, about $5,000 in spend on the card. Offered downgrade to no annual fee Bronze card. Said I'd think about it.
11/18/16: CitiGold account w/ $10k+ purchases in 2016, $95 credit after $95 spend. Took offer. No additional bonuses available.
11/25/16: $95 statement credit after spending $95.
11/30/16: $95 statement credit after spending $95.
12/14/16: $95 statement credit after spending $95.
12/15/2016: Called and converted my card to ATT Access More card. I have 3 more Citi Platinum cards and need more TYP.
1/31/17: $95 statement credit after spending $95 in 2 months, 1000 bonus miles per billing cycle on spend of $1000/month for the next 12 months
2/10/17: $95 Statement Credit after spending $95 + 1000 bonus points per billing cycle on spend of $1000+ for a period of 12 billing cycles upto 12k bonus miles.
2/26/17: $95 statement credit after spending $95 in 1 month, OR 7500 miles after spending $1000 in 3 months. Took the statement credit option.
3/6/17: No offer, no transfer to retention specialist. One of many Citi AA Plat cards I have had, very little spend on the card after meeting initial minimum spend one year ago.
3/11/17: One of two AA Plat cards AF due, offered Bronze or DC, I already have a DC, so asked about Costco, why yes you can. Done, took Costco.

AA Gold
8/22/13: $50 credit + 750 miles each month with $750+ in purchases for 16 months - (Opened 2/2013, min spend)
06/16/2014: $50 credit + 750 miles each month with $750+ in purchases for 16 months - (Opened 4/2013, AF paid last month)
1/12/15: $95 credit after spending $3,000 within the next 3 business cycles. Formerly spent ~$30K/yr on the card x10 yrs but after spending shifts have only spent approx $5-10K in last 2 yrs
3/2/15: $85 statement credit for $85 spend in two billing cycles + 16-month addt'l 1,000 miles per $1,000 spend monthly bonus.
3/17/15: $95 statement credit for $95 spend (accepted)
8/3/15: $50 statement credit for 5 $10+ purchases in the next 3 months
8/10/15: 3000 miles for spending $500 over next 3 mos (accepted, but I get the fee waived on this already for grandfathered card)
9/5/15 Tried twice, no offer, no transfer to retention ($0 spend, AF waived last year). Converted to Bronze card.
10/01/2015 Tried twice, and Twitter. No AF waver, saying the Gold Card had extra benefits. No offers. Suggested I convert to another card.
1/14/2016 No offer. Had accepted a 3000 mile for $500 spend offer several months ago. Instead, converted to no ann fee Double Cash card to retain age of account.
1/26/2017 No offer. No transfer to account specialist. Took no action. (Old account from '99 but little activity last year)

AA Amex
2/19/14: $95 credit + 1k bonus miles each month with $1K+ in purchases for 16 months (Opened 1/13, min spend only). Accepted.
12/10/13: $95 credit + 1k bonus miles each month with $1K+ in purchases for 16 months (Opened 11/2012, approx. $1,000 per month spent over 12 months)
11/21/13: $95 credit + 1k bonus miles each month with $1K+ in purchases for 16 months (Opened 11/2012, only minimum spend)
8/22/13: $95 credit + 1k miles each month with $1K+ in purchases for 16 months (Opened 8/2012, only minimum spend)
8/22/13: $95 credit + 750 miles each month with $750+ in purchases for 16 months - (Opened 12/2012, min spend)
9/16/13: $95 credit after 5 eligible purchases in the next 3 months (Opened 2 Years, ~$800 spend in last year)
10/12/13: $95 credit after 5 eligible purchases in the next 3 months (Opened <2 Year, $1200 / mo spend in last year). Can double dip with previous retention offer of 1000 bonus AA miles with $1000 monthly spend for 16 months
12/17/13: $95 credit + 1k miles each month with $1k+ in purchases for 16 months (opened 11/12, ~$8k spend on opening, minimal recent usage)
1/12/14: $95 credit after 5 eligible purchases in the next 3 months (Opened for 5+ years, $5,000 total spend in last year).
1/10/14: $95 credit after $3000 spend in the next 3 months (Opened 2008, $500 total spend in last year)
1/27/14: $95 credit + 1k miles each month with $1k+ in purchases for 16 months
7/15/14 $95 credit after 5 purchases in 3 months. <4K spend annually
7/23/14: $95 credit and 1000 extra bonus miles for $1000 spend each month for next 16 months opened 3+ years ago <4k annual spend
8/17/14: $95 credit after 5 eligible purchases in the next 3 months (Open for 2 years, $2,500 total spend in last year).
9/16/14: $95 credit after 5 eligible purchases in the next 3 months (Same as above, 2 years with minimal spend, 750 miles for $750 in purchases still active from previous retention offer). Alternate mileage offer was 3000 miles with $500 in spend.
10/22/14: $95 credit and 1000 extra bonus miles for $1000 spend each month for next 16 months. Opened two years ago, < $1000 spend per year (mostly Costco). Accepted.
11/22/14: $95 after $3000 in purchases in next 3 months. Also 750 extra miles each month spending $750 for the next 16 months. Minimal spending last year. Previously took $95 no-strings last year.
1/5/15: $95 credit after $3000 spend in the next 3 months, no bonus offered for additional spend. Accepted $95 credit and 1000/$1k bonus last year, minimal spending beyond amount needed to earn bonus.
2/28/15: $95 credit after 5x $20 purchases within 3 months. This is my 2nd anniversary.
3/20/15: No offer. Have been a card member since 2011. Every year have been offered a $95 statement credit. Converted to a no-fee AA Bronze. No spend on the card whatsoever.
3/28/15: $95 credit and 1000 extra bonus miles for $1000 spend each month for next 16 months. Opened three years ago, very little spend each year. Have received a statement credit each year. Accepted.
8/24/15: Same as 3/28. Less than $1k in spend last year, mostly Amex
8/28/15: Same as 8/24, minimal yearly spending
Offers and Serve.
12/4/2015: No offer, been card member since 2012 with every previous year offering a AF statement credit. Converted to a no-fee AA Bronze. No spend on the card.
3/24/2016: Account from 2013, about $100 spent in 2015. Offered $95 after $95 spent. Happily accepted to keep this open for another year
3/26/2016: No offer, been card member since 2013 with every previous year offering a AF statement credit. Converted to a no-fee DoubleCash.
9/13/2016: Make 5 purchases of $20 or more in 3 months and receive $95 credit. Have had card 8 years. On numerous attempts over several weeks, told card was "not eligible to speak with the retention dept." Finally got through via spouse’s retention call.
12/15/2016: $95 credit for spending $95 on the card in the next 30 days. Accepted offer. (AF is $85 so net $10 free)


AA Executive
10/6/13 $50 credit + 750 miles each month with $750+ in purchases for 16 months - (Opened 10/2011, $60k spend)
10/6/13 2500 miles each month with $750+ in purchases for 3 months - (Opened 10/2011, $60k spend)
4/4/2014 - 5K bonus + $100 statement credit for 1.5K spend for the next 3 months. (card open for less than 2 months applied for the 100K Offer)
27/4/2014 - 5K bonus + $100 statement credit for 1.5K spend for the next 3 months. (card open for less than 2 months applied for the 100K Offer)
9/27/2014 - 5K bonus + $100 statement credit for 1.5K spend for the next 3 months - (Opened in 2011, >$40K annual spend)
1/25/2015 - Accepted 1k miles for $1k spend each month in Dec 2014. No new offer for retention. (Opened 2/14, ~$20k spend)
2/10/15 - 1,000 miles/month bonus for $1,000 spend for the next 16 months. AF due in 1 month.
2/10/15 - 1,000 miles/month bonus for $1,000 spend for the next 16 months, or 2 AC passes for 1k spend/month for the next 3 months. AF due in 2 months.
2/13/15- AF already hit. Same as above. Nothing resembling $450 value. Given hard sell to keep.
2/17/15 - 1,000 miles/month bonus for $1,000 spend for the next 16 months. AF due in 1 week.
2/18/15 - No AF waiver, offered 1,000 miles/month bonus for $1,000 spend for the next 16 months which I didn't accept
6-Mar-2015 - 5K bonus + $100 statement credit for 1.5K spend for the next 3 months - (Opened in 2014)
3/8/15 - Offered $100 statement credit and 5K miles for $1.5K in spend for each of the next three months OR 15K miles for $5K in spend within the next three months.
3/8/15 - AF due in APR. Nothing offered. Was told AF is irreversible 37 days after it hits. Same this again this AM.
3/10/15 - AF due. Nothing offered, only a reminder that miles expire in 18 months if not used.
3/11/15 - Couple months before AF. 1k bonus for $1k/billing cycle for 16mo. Also some APR offers that I didn't even listen to.
3/11/15 - AF posted 3/6/15. Offered $100 statement credit and 5K miles for $1.5K in spend for each of the next three months OR 15K miles for $5K in spend within the next three months. (Opened in 2014, approx. 2800 per month)
3/13/15 No retention offer whatsoever. Retention specialist had my card closed within 30 seconds. Just did min spend for points. I have applied and cancelled multiple cards, so perhaps they aren't interested in my business.
March 11, 2015: Converted card to Double Cash.
3/16/15 - Opened card 2/2014 and only met minimum spend. Was offered $450 statement credit for $5k/month for 3 months. Downgraded to Citi Dividend instead.
3/19/2015 - Opened card 2/2014 and only met min spend. Was offered 1000 miles bonus for $1000 spend; no statement credit offers available. Downgraded to Citi Double Cash.
4/10/2015 - Opened card 05/2014. Spent about $20k on card. Offered $100 statement credit and 5K miles for $1.5K in spend for each of the next three months or 15K miles for $5K in spend within the next three months. Took the statement credit for now.
4/13/15 - Offered 1k bonus for 1k spend each month for 16 months. Only $10k spend last year.
4/24/15 - Opened a year ago. AF hit, offered for each of the next 7 billing cycles, get $50 if spending is over $1500
5/9/15 - Ramped up spending to $3.5k last cycle from a very low starting point. Offered $100 statement credit and 5K miles for $1.5K in spend for each of the next three months or 15K miles for $5K in spend within the next three months. Took the statement credit but may cancel before af hits.
6/8/15 - $95 credit and 1000 extra bonus miles for $1000 spend each month for next 16 months. Accepted.
6/10/15 - 1000 extra bonus miles for $1000 spend each month for next 16 months. Accepted.
6/?/15 - Offered $100 statement credit and 5K miles for $1500 in spend for each of the next three months. Accepted. Later offered for each of the next 7 billing cycles, $50 for spend of $1500 per cycle. First offer requires meeting spend for all 3 months, while each statement period is independent in the second offer. Accepted. Offers are stacked.
6/15/15 - Spent total of just over $7k. Had the card two billing cycles. Offered $450 credit for 3 months of $5k spend. Took it.
6/18/15 - $50 credit for $1500 spend for next 7 months OR $100 statement credit and 5K miles for $1500 in spend for next 3 months. Had card for 2 months with about $6k spend. Closed it.
7/1/15 - Had the card for 2 months and called in to cancel for AF refund. Got the same offer as the person on 6/18/15. Took it.
7/8/15 - Had the card for 2 months and called in to cancel for AF refund. Got the same offer as the person on 6/18/15. Took it.
7/25/15 - AF just hit. Never use the card and was offered 1000 bonus miles for 16 consecutive cycles for spends > $1000 / mo. Declined offer, retained card, and have 30+ days till af become permanent.
8/10/15 - 3 offers: 1) $250 statement credit with 5K/month spend for 3 months, OR 2) $100 credit with $1500/month for 3 months, OR 3) 15k bonus miles with 5K spend in next 3 months (no statement credit). Took #3.
8/14/15 - 1 offer: 1k miles for $1k spending per month for the next 16 months. Spent $10K last year. Downgraded to AA Bronze.
9/2/15 - 1 offer: 1k miles for $1k spending per month for the next 16 months. $40k annual spend. Closed the card.
10/31/15 - 2 offers: 1) $250 statement credit with 3K/month spend for 3 months, OR 2) $100 credit with $1500/month for 3 months. Took #1.
2/15/16 - 2 offers: 1) $350 statement credit ($50 a month) with $1500/month spend for 7 months. Or 2) 15k aa miles for spending $5000 in 90 days.
2/25/16 - 3 offers (I didn't bother listening to the 3rd one): 1)$450 credit with 5k/month for 3 months. 2)$250 credit with 3k/month for 3 months. I took option 1. Last year, only option 2 was offered to me for the $250 credit.
3/2/16 - 4 offers:
  • 15k miles after $3k spend within 3 cycles
  • 1k miles each cycle with $1k spend for next 16 cycles
  • $50 statement credit each cycle with $1500 in spending next 7 cycles
  • $100 statement credit plus 1k miles after spending $1500 each cycle for next 3 cycles (must hit spend each of 3 cycles)
4/10/16 - $50 statement credit each cycle with $1500 in spending next 7 cycles. Accepted. I mentioned I already have Amex Plt.
[/INDENT] 6/15/16 Offers: 1) $250 statement credit with 5K/month spend for 3 months, OR 2) $100 credit with $1500/month for 3 months, OR 3) 15k bonus miles with 5K spend in next 3 months (no statement credit). Last year took a $450 credit for $?? spend. Passed on these offers. Will get the card again later. Currently have the Prestige, which gets me lounge access most of the time anyway.
6/29/16 - No retention offer.
7/8/16 - No retention offer.
9/1/16 - $100 statement credit + 5,000 AAdvantage miles for $1500 spend per next 3 billing cycles. Declined and closed.
10/8/16 - First offered only $250 statement credit with $3k/Month spend for 3 months. Then asked if I would be interested in "more miles". I said no, but is there anything with lower statement credit with lower spend. Then offered $100 statement credit + 5000 miles with $1.5kMonth spend for 3 months - accepted as although I don't fly AA much anymore, I like the card/benefits and effective lounge membership for all my additional cardholders. (I already opened a Chase Sapphire Reserve card with $450 fee with the 100K UR point bonus after $4k purchases in first 3 months & Priority Pass lounge access.)
10/10/2016 - Got my choice of four offers on my Citi AA Executive MC:
  • 15k bonus miles for spending $5k total within the next 3 months
  • $450 statement credit for spending $5k each month for each of the next 3 months
  • $250 statement credit for spending $3k each month for each of the next 3 months
  • 1k bonus miles per month for next 16 months for spending at least $1k each month.
Took the $450 credit and will funnel some purchases through the card to get the credit.
2/26 Really wanted the $450 for $5k spend per month for three months but would only offer $250 for $3k spend per month. I'm really close to dropping the card, but I think I need the EQM, so I'll probably call back and accept.

AA Business
1/3/2013: Spend $5000 in 6 months, earn 10,000 miles
1/27/2013: Spend $5000 in 6 months, earn 10,000 miles
06/01/2014: 1000 Miles no spend requirement OR 10,000 for $5000 spend in six months OR Spend $1000 in each of the next three months, get two Admirals Club passes.
06/16/2014: 10,000 miles for $5000 spend in six months. AF due in October.
07/07/2014: 10,000 miles for $5000 spend in 6 months. Annual fee posted last week.
09/02/2014: $5k in 6 m, 10k miles. AF in Jan. Note that rep only gave offer after he cancelled card and was directed to cancel master acct.
10/02/2014: Annual fee just hit. Fist offer spend 3000 for 3 months and get the fee credited back, then 1000 Miles no spend requirement OR 10,000 for $5000 spend in six months. Closed the account.
12/16/2014: Offered the same as above entry (from 10/02). Declined and closed account.
2/9/15 AF posted two weeks ago, 17k in spend, 1st year cardholder, offered 95 after 3k, or 75 back after 100 spend. Closed account.
4/3/15 5k in spend last year, 2 year cardholder, offered $75 after $100 spend in 1 month. Accepted.
9/18/2015: Spend $5000 in 6 months, earn 10,000 miles. ~30k spend. First anniversary.
10/2/15 - Spend $3k, get AF credited back. After saying no, second offer was spend $1k/mo get 1k bonus miles for 18mo. Cancelled card. Min spend only on card a year ago. AF posted last week.
11/5/15. 5th year cardholder. Have asked each year execept one. Was offered 3 choices. Spend $100/1month, get $75 stmt credit. $1K/mo get 1k bonus (which I currently have). Spend $5000 in 6mos, earn 10,000 miles. Took third option.
12/31/15. 5k in spend, 1st year cardholder5th year cardholder. Spend $50/1 month, get $50 stmt credit. Spend $5000 in 6mos, earn 10,000 miles. Cancelled card.
4/6/16: $50 credit after $50 spend in 1 month, or 1k bonus miles for $1k purchase per month for 16 months
5/6/16: 1K bonus for 1k purchase/month for 16 months, or 2.5K bonus for 2.5K purchase/month for 16 months. They seemed desperate to keep me as a cardholder; cancelled because want to get the bonus again.
8/29/2016: 35000$ spend this year. Got 95$ off after 95$ spend.
9/29/16: $95 statement credit after spending $95
11/2/16: 1K bonus/month for 1k purchase/month for 16 months. Closed card to reset clock on getting signup bonus again.
3/1/2017: Biz Platinum - 3k spend, first renewal - $95 credit after $95 in spend within 1 month


Hilton Reserve
9/16/13: 750 HHonors Points each month with $750+ in purchases for 16 months
1/20/15: 5k bonus points after $1000+ spending in 3 months
1/30/15 Offered 5k HH pts for $1k spend in 3mo - passed. Then offered 750 HH pts/mo with $750 spend for the next 16mo. Kept pressing for annual fee waiver, they would not budge. Cancelled.
3/15/15: 5k points after $1K in 3m. Declined and closed
04/2015: 1k points after spending $1k for the next 16 months.
2/13/16: $95 statement credit after $3k in 3 months. Spent $10k on card last year
2/13/16: 5k bonus points on $1.5k spend
4/26/16: 5k points for spending $1500 in 3 months, or 750 bonus points/month that you spend $750 for the next 16 months. 1 year old, $4k spend.
7/1/2016: No offers, no nothing. Don't let the door hit you on the way out
7/30/2016: Same as prior report. No offers.
10/12/2016: no offers. Was pushed to convert to no fee cards. $11k spend



Hilton Signature - No fee
1/2/14: 5k HHonors Points for spending $1k in 3 months
6/10/14: 750 HHonors points each month w/$750+ in purchases, for 16 months OR 5k HHonors points for spending $1k in 3 months.
9/1/14: 750 HHonors points each month w/$750+ in purchases (opened Aug '13)
1/25/15: 750 HHonors w/$750 in purchases. Declined. No other offers given (opened 2/2012, no recent spending)
4/6/15: 5000 Bonus HHonors points for $2000 spend in 3 months -OR- 750 Bonus HHonors points in each of the next 16 billinbg cycles in which I spend $750+ -OR- 1000 Bonus HHonors points in each of the next 15 billinbg cycles in which I spend $1000+ -OR- 1000 Bonus HHonors points in each of the next three billing cycles in which there are 5 purchases of $5+. Card is 9 months old, min spend.
3/19/2016 - 5000 points for spending $1500 in 3 months or 750 points for spending $750 a month for 16 months.


AT&T Access More
10/21/16 - 10,000 TYP for $3k spend in 6 months. Accepted. $50k spend past year
2/14/17 - 10,000 TYP for $3k spend in 6 months. Accepted. $2k spend past year
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Old May 10, 16, 12:58 pm   #301
  
Join Date: Mar 2013
Location: MEM
Programs: DL PM, AA Plat, SPG Plat, HH Diamond, WN Companion
Posts: 52
Citi TY Premier annual $95 just appeared on this month's statement - had the card for 13 months, light steady use

Offered either (a) $95 credit PLUS 1000 TY pts if $1000 purchases each month for next 3 months; or (b) $95 credit after $1000 in purchases over next 3 mos.

Took offer (a)
betterbydesign is offline   Reply With Quote
Old May 11, 16, 12:05 pm   #302
  
Join Date: Dec 2013
Location: SJC
Programs: IC Spire Amb, RC Plat, Shangri-La GC, and more.
Posts: 138
Just called the number on the back of my AA Platinum. The IVR system closed the account without a chance to speak to a rep, though I also did get a final chance to change my mind.
FrenchLaundry is offline   Reply With Quote
Old May 11, 16, 3:36 pm   #303
  
Join Date: May 2011
Location: JAX
Posts: 41
Called today to cancel my Citi AA Plat biz - AF has posted. Was offered 1000 bonus miles in each statement period that I spend $1000, for the next 16 months. Was told that at this time there is no statement credit being offered to offset the AF. I've had the card for 1 year only, and the only spend on it was the minimum for the bonus. Took it to avoid resetting the 18 month clock.
musicgal is offline   Reply With Quote
Old May 12, 16, 9:09 am   #304
  
Join Date: Aug 2011
Programs: AA, UAL
Posts: 461
Quote:
Originally Posted by FrenchLaundry View Post
Just called the number on the back of my AA Platinum. The IVR system closed the account without a chance to speak to a rep, though I also did get a final chance to change my mind.
Ditto

Had similar experience about 10 days ago! Posted it upthread at that time
fromfall98 is offline   Reply With Quote
Old May 12, 16, 9:34 am   #305
  
Join Date: Sep 2015
Programs: Paying student debt and traveling when i can
Posts: 286
Quote:
Originally Posted by musicgal View Post
Took it to avoid resetting the 18 month clock.
now its a 24mo clock
odin99 is offline   Reply With Quote
Old May 12, 16, 6:43 pm   #306
  
Join Date: May 2011
Location: JAX
Posts: 41
Quote:
Originally Posted by odin99 View Post
now its a 24mo clock
Thanks, I didn't realize that. Been away from here for a while.
musicgal is offline   Reply With Quote
Old May 13, 16, 9:57 am   #307
  
Join Date: Jun 2014
Posts: 252
Citi AAdvantage Platinum.

Called to cancel and was only offered a downgrade to a no annual fee bronze card.
dascc is offline   Reply With Quote
Old May 13, 16, 1:27 pm   #308
  
Join Date: Nov 2010
Location: Washington, DC
Posts: 306
TY Premier: Annual Fee Posted yesterday. Offered & accepted -- spend $1000 for 3 consecutive months and get $95 credit.
gm9928 is offline   Reply With Quote
Old May 14, 16, 10:21 am   #309
  
Join Date: Nov 2008
Location: PHL
Programs: AAdvantage Gold,Hilton HHonors Gold, Kimpton Inner Circle
Posts: 823
Really striking out this year. First on a Barclay AAviator (10K anniversary card).

Now, AA Citi Platinum. Fee has been waived every year...

Nothing. I waited too long and I cannot even cancel now, I am pretty miffed. Offers get worse every year, heck last year I didn't even get the 1K bonus like most people.

EDIT: Called back. Offered and accepted the $95 statement credit for $95 in spend. My annual fee is only $85 so this works out.

Last edited by airb330; May 14, 16 at 10:28 am
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Old May 14, 16, 9:49 pm   #310
  
Join Date: Apr 2014
Location: ANC
Programs: AS, UA, IHG, HH,
Posts: 153
Canceled a Prestige card after completing retention offer and offered to convert to a citi dividend, gladly accepted.
BoeingOrNotGoing is offline   Reply With Quote
Old May 15, 16, 8:19 am   #311
  
Join Date: Feb 2008
Location: East Coast
Programs: Primarily AA and oneworld alliance partners
Posts: 937
Quote:
Originally Posted by gm9928 View Post
TY Premier: Annual Fee Posted yesterday. Offered & accepted -- spend $1000 for 3 consecutive months and get $95 credit.
Same offer here. Not the best offer compared to a few here, but accepted anyway.
BOShappyflyer is offline   Reply With Quote
Old May 15, 16, 10:00 am   #312
  
Join Date: Jan 2014
Posts: 188
Called about my Premier card. Was transferred to retentions and offered/accepted the $95 credit after $200 spend in next 2 cycles + 500TYP after $500 spend for next 16 cycles.
crapz1 is offline   Reply With Quote
Old May 15, 16, 11:33 am   #313
  
Join Date: Dec 2009
Posts: 18
Citi TY Premier $95 FY just hit: had the card for 13 months, light steady use.

Offered $95 credit + 1000 TY points if $1000 purchases/month for each of next 3 months.

Accepted offer.
Rich999 is offline   Reply With Quote
Old May 15, 16, 12:31 pm   #314
  
Join Date: May 2016
Programs: Delta Silver Medallion, AA, United, SPG, Hilton HHonors Gold
Posts: 1
HHonors Reserve

I've had the HHonors Reserve card since late 2014. I hit the $10,000 spend last year to get the free room but have switched most of my hotel stays to SPG properties. I called retention to inquire about closing the card or switching to another co-branded card (specifically the AA Platinum). Yesterday, I was offered and accepted a 750 point bonus each month I spend $750 on the card for the next 16 billing cycles. In total, if I hit the spend each month, the offer is worth an extra 12,000 HHonors points. That is enough for a free night at a lower tier property and enough incentive to keep the card until this year's free night certificate hits for $10,000 in spending.
DBAB is offline   Reply With Quote
Old May 15, 16, 5:19 pm   #315
  
Join Date: Nov 2014
Location: USA
Posts: 677
Hi folks,

I am relatively new to Citi overall; signed up for Prestige and Premier a few months ago.

When it comes time to AF/renewal does Citi care about the volume of spend on either of the two cards, like Amex or Chase do?
slivrflyr is offline   Reply With Quote
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