Prestige/Premier are getting face lifts.
#92
Join Date: Nov 2013
Location: LAX, LGB, SNA
Programs: AA EXP OWE, DL DM ST+, AS MVPG, UA, BA, WN CP, Hyatt E, Ritz Plat, HH GM
Posts: 3,185
#93
Join Date: Nov 2010
Programs: Hyatt Plat, Hilton Gold
Posts: 12
As for the quality of the card, fortunately it's easy to ask for a new one and it comes quickly. If this initial one wears off fast, I'll just call them up and get a new one. Maybe they would have improved the quality of the card by then.
#94
Join Date: Dec 2014
Location: ORD
Programs: AA EXP
Posts: 165
Just ordered my replacement card and should get it sometime Thursday.
I'm fairly upset with the move by Citi. Yes, the first few months of this card were painful when handing it to a cashier, but now majority of the places I frequent know the card and how to swipe it. So now cashiers are going to think they know how to swipe it and get confused again? Also, I don't know how quickly users will order replacements which will only further complicate matters with both versions running around.
I'm fairly upset with the move by Citi. Yes, the first few months of this card were painful when handing it to a cashier, but now majority of the places I frequent know the card and how to swipe it. So now cashiers are going to think they know how to swipe it and get confused again? Also, I don't know how quickly users will order replacements which will only further complicate matters with both versions running around.
#95
Join Date: Sep 2005
Location: SEA
Programs: DL, SPG, UA.
Posts: 230
Haven't ordered a replacement yet (in no rush), but sounds like the very poor quality of the citi double cash card with the "label" like area for the printed text. I rarely use that card and a lot of the print has come off. sad to hear citi is consistently using really cheap card materials across the board.
#96
Join Date: Apr 2014
Location: USA
Posts: 236
#98
Join Date: Feb 2001
Location: Montebello, CA, USA
Posts: 2,362
You can order replacement cards through the website by sending a private message to customer service; once you start that process, requesting a replacement card comes up as an option. It appears it will come via regular mail, not express, if that is a concern. (I ordered mine yesterday and it said it could take up to 7 days.)
#99
Join Date: Mar 2013
Posts: 178
You can order replacement cards through the website by sending a private message to customer service; once you start that process, requesting a replacement card comes up as an option. It appears it will come via regular mail, not express, if that is a concern. (I ordered mine yesterday and it said it could take up to 7 days.)
#100
Join Date: Jun 1999
Location: NYC/LA
Programs: DL Plat, AA Plat Pro, Marriott Titanium, IHG Diamond Amb
Posts: 7,446
#105
A FlyerTalk Posting Legend; Moderator: American Express, Capital One, Citi, Chase, Credit Card Programs, Diners Club, Signatures
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,878
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