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Citi Prestige Global Entry or TSA Pre-Check Reimbursement

Citi Prestige Global Entry or TSA Pre-Check Reimbursement

Old Mar 18, 17, 6:53 am
Join Date: Mar 2010
Posts: 464
Originally Posted by tatterdema View Post
Has anyone else had issues getting reimbursed for the TSA pre-check on their CITI Prestige card?

I applied and paid in Oct, and still have not been reimbursed. I emailed them, and this is the response....

"Our records show that you have the offer to receive a credit of up to
$100 for TSA/Global Entry PreCheck, once every 5 years. We have
discovered an issue with these being credited recently. We are working
on this and as soon as we have this issue fixed you will then receive a
credit. We apologize for any inconvenience. "

This was in January. How long would you wait to email them again about it?
Yes, I am in this exact situation, having used a Prestige for TSA-Pre in October.
I did follow up with them a month after receiving same message you posted. I was told the credit would appear with my next statement, which should be soon.

Updating my post to add that my statement closed and once again the credit did not post. I will have to follow up with them again. This will be my 3rd or 4th followup since it failed to post initially.

April 5 update: I have been told mine would post after first quarter of 2017 ended. It still has not as of 4/5/17. I am giving it until April statement closes. Don't know why mine cannot be posted until after first quarter 2017 when tatterdema's posted in March.

April 6, credit finally posted. It was about 10/11/16 when I used Prestige for the TSA app.
akr1970akr likes this.

Last edited by travelpye; Apr 6, 17 at 5:47 pm
travelpye is offline  
Old Apr 5, 17, 3:25 am
Join Date: Nov 2005
Location: SEA
Programs: HH Silver
Posts: 2,267
Thought I would update...
Paid in Oct, finally the credit came through on my March statement.
tatterdema is offline  
Old Apr 25, 17, 2:36 pm
Join Date: Nov 2014
Location: New York
Programs: AA PLT, Hilton Diamond, SPG Gold, CX MPC Silver
Posts: 263
Any recent data points suggesting that this credit delay has been resolved? Hoping to put my GE credit to use prior to closing the card
travel_mav is offline  
Old May 28, 17, 1:51 pm
Join Date: Aug 2016
Posts: 45
Originally Posted by travel_mav View Post
Any recent data points suggesting that this credit delay has been resolved? Hoping to put my GE credit to use prior to closing the card
Don't know if you got around to it...but here's a DP for you.

5/18 - Global Entry fee posted
5/26 - Statement closed
5/26 - Global Entry statement credit
majorkirkus is offline  
Old Jul 14, 18, 11:24 pm
Join Date: Jan 2013
Programs: AA EP, SPG Plat
Posts: 2,231
Any recent DP's on credit timing? TIA
frudd38 is offline  
Old Jul 15, 18, 4:01 am
FlyerTalk Evangelist, Moderator: American Express, Citi, Diners Club, Signatures
Join Date: Jun 2003
Location: Miami & London
Programs: AA & Marriott Perpetual Platinum; HH Gold
Posts: 39,749
Transaction posted, 29 May. Credit posted on statement date, 8 June.
mia is offline  
Old Jul 15, 18, 4:40 pm
Join Date: May 2013
Posts: 193
Any data points on how the 'once every 5 years' works for renewing Global Entry? I believe we first applied in August or Sept 2013.
voodoogirl is offline  
Old Jul 19, 18, 12:00 am
Join Date: Oct 2017
Posts: 57
Citi Being Citi

Citibank declines my charge from Customs for Global Entry because between the two of them, they figure out it is a "plastic card" (not metal) and citi declines it because it isn't metal. But Citi admits they haven't ever sent me a metal card. Grrr! They're now sending me a metal card so I can make the purchase.
physics is offline  
Old Aug 23, 18, 11:29 am
Join Date: Aug 2017
Posts: 22
i got mine at end of same month card statement...but i only got half!
DevRogue is offline  
Old Aug 23, 18, 4:46 pm
Join Date: Jul 2014
Location: Western US
Programs: Costco Executive Member, Amazon Optimus Prime
Posts: 993
Is it just a coincidence that your (partial) GE/TSA credit and REI refund add up to $100? or is that part of the glitch?
akr1970akr is offline  
Old May 27, 19, 5:32 pm
Join Date: Sep 2012
Posts: 4,386
I just used this card to renew my Global Entry. I've had this card since 2015 or 2016 but never used it for GE before. When can I expect the $100 credit? End of statement?
DaveInLA is offline  

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