Anyone receive Citi PayPass Card/Sticker lately in US?
Feb 19, 2015, 7:32 pm
#1
Original Poster
Join Date: Jun 1999
Posts: 217
Anyone receive Citi PayPass Card/Sticker lately in US?
Wondering if anyone has received a Citi PayPass contactless sticker or card lately?
I have a Citi AA card and have requested the PayPass sticker 4 times but have yet to get the sticker. Instead I keep getting the same standard chip card over and over again (4 cards in total on first three requests).
Have been very explicit about what I want, but CSRs and Supervisors think they are ordering the sticker but I just get another card or two. They say it hasn't been discontinued.
Supposed to get another delivery tomorrow, we shall see if it comes through.
jb
I have a Citi AA card and have requested the PayPass sticker 4 times but have yet to get the sticker. Instead I keep getting the same standard chip card over and over again (4 cards in total on first three requests).
Have been very explicit about what I want, but CSRs and Supervisors think they are ordering the sticker but I just get another card or two. They say it hasn't been discontinued.
Supposed to get another delivery tomorrow, we shall see if it comes through.
jb
Feb 19, 2015, 8:09 pm
#2
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Received stickers for Prestige cards today.
Feb 19, 2015, 9:10 pm
#3
Join Date: Jul 2013
Location: DFW,OVB (Russia)
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Feb 20, 2015, 8:50 am
#4
Original Poster
Join Date: Jun 1999
Posts: 217
Yes, the Citi PayPass is a contactless sticker with your card info on it that you can stick on your card ---- or stick on you cell phone or whatever for payments.
I want to use it on transit, so will probably put it on my cell phone case for easy access.
This assumes they eventually send me a PayPass.
I want to use it on transit, so will probably put it on my cell phone case for easy access.
This assumes they eventually send me a PayPass.
Feb 20, 2015, 9:22 am
#6
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Feb 20, 2015, 5:39 pm
#7
Original Poster
Join Date: Jun 1999
Posts: 217
Just be aware if you order online you may just get another ordinary card, not the PayPass. This is per another recent report here on Flyertalk.
jb
jb
Feb 20, 2015, 6:06 pm
#8
Join Date: Jul 2013
Location: DFW,OVB (Russia)
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Feb 20, 2015, 7:01 pm
#9
Original Poster
Join Date: Jun 1999
Posts: 217
As an update, I just received my 5th AA Citicard via FedEx today that was supposed to include a PayPass sticker.
No sticker. Nada.
Citi has a broken system for the PayPass product here in the US. Four tries, four explicit promises to send me a PayPass. Not happening.
jb
No sticker. Nada.
Citi has a broken system for the PayPass product here in the US. Four tries, four explicit promises to send me a PayPass. Not happening.
jb
Feb 20, 2015, 7:57 pm
#10
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Location: Miami, Mpls & London
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We are sorry, but we are unable to fulfill your request to add a Payment Tag to your current card. If you would prefer to have the Payment Tag instead of the Global Chip feature that is on your current card, please call the customer service number on the back of your card to cancel the Global Chip feature and request a Payment Tag.
Elsewhere on the site it explains:
Note for PayPass sticker users:
Because your PayPass sticker is linked to your card, we will send both a new card and PayPass sticker anytime either one needs to be replaced. This is true for every user on your account, and if you are requesting a PayPass sticker you will also receive a new card. This ensures that we can keep your sticker and card synchronized. The card will have the same account number as your existing card, but the expiration date may change.
Because your PayPass sticker is linked to your card, we will send both a new card and PayPass sticker anytime either one needs to be replaced. This is true for every user on your account, and if you are requesting a PayPass sticker you will also receive a new card. This ensures that we can keep your sticker and card synchronized. The card will have the same account number as your existing card, but the expiration date may change.
Feb 20, 2015, 9:48 pm
#11
Original Poster
Join Date: Jun 1999
Posts: 217
Update: Just got off the phone with Citi.
They do not offer a PayPass sticker with the AA Platinum Citi Card, per CSR.
Only took them 5 tries to get me that info.
Sheesh.
jb
They do not offer a PayPass sticker with the AA Platinum Citi Card, per CSR.
Only took them 5 tries to get me that info.
Sheesh.
jb
Feb 24, 2015, 11:28 pm
#12
Join Date: Nov 2013
Location: LAX, LGB, SNA
Programs: AA EXP OWE, DL DM ST+, AS MVPG, UA, BA, WN CP, Hyatt E, Ritz Plat, HH GM
Posts: 3,185
Cool, ordered one online, just waiting now. Taking bets on whether it will include the Paypass or just be another card without Paypass.
Feb 28, 2015, 7:31 pm
#13
Join Date: Jul 2013
Location: Manhattan, KS
Programs: AAdvantage, United Mileageplus, Delta Skymiles, Starwood Preferred
Posts: 4
I just received my renewal Citi AAdvantage Platinum card.... I knew it was going to be a chipped card, but didn't realize just how different it was going to be.
My original AAdvantage Platinum card was set to expire at the end of March. And, I'm about to embark on a trip in a few days. So, wasn't sure when new card was going to appear, etc. Except that there was a notice when I was getting my recent statement that a card had been sent.
I guess I'll adjust to having a card with no raised numbers.... though the left edge being rough seems strange.
The other card that came with it is even more of a mystery to me....didn't seem to be any info on citi's site as to what it is, how to use it, etc. Or what keywords I should use to try to find out about it on the web. Except that it also seems to be a sticker...
Now that it brought me here....I still don't know what its for, or how to use it....or why.
But, sounds like its something to lock up until I do. In the mean time, off to figure out if I need to do anything about my card in Apple Pay....
The Dreamer.
My original AAdvantage Platinum card was set to expire at the end of March. And, I'm about to embark on a trip in a few days. So, wasn't sure when new card was going to appear, etc. Except that there was a notice when I was getting my recent statement that a card had been sent.
I guess I'll adjust to having a card with no raised numbers.... though the left edge being rough seems strange.
The other card that came with it is even more of a mystery to me....didn't seem to be any info on citi's site as to what it is, how to use it, etc. Or what keywords I should use to try to find out about it on the web. Except that it also seems to be a sticker...
Now that it brought me here....I still don't know what its for, or how to use it....or why.
But, sounds like its something to lock up until I do. In the mean time, off to figure out if I need to do anything about my card in Apple Pay....
The Dreamer.
Aug 1, 2015, 10:11 am
#14
Join Date: Nov 2013
Location: LAX
Programs: AS 100K, DL PL, B6 M3
Posts: 180
Tried to order a Citi Premier with PayPass over the phone and ended up with an identical contact chip only card.
Called back and they placed an order for a new Contact Chip Card and a separate Contactless PayPass sticker, hopefully that's what arrives next week. Is Amex the only US issuer with a Contact/Contactless chip card?
All these new transit fare systems (Chicago, London, etc) encourage you to use contactless cards that are very hard to find in this country if you don't have ApplePay.
Called back and they placed an order for a new Contact Chip Card and a separate Contactless PayPass sticker, hopefully that's what arrives next week. Is Amex the only US issuer with a Contact/Contactless chip card?
All these new transit fare systems (Chicago, London, etc) encourage you to use contactless cards that are very hard to find in this country if you don't have ApplePay.
Aug 1, 2015, 10:46 am
#15
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