Dec 30, 2014, 12:31 pm
Last edit by: mia
ALL Citi HHonors application links are now DEAD.
Citi's contract to issue Hilton co-branded cards ends December 31, 2017. Citi will sell most accounts to American Express. The criteria for determining which accounts are eligible to be sold are unpublished. Read Hilton FAQ: http://hiltonhonors3.hilton.com/en/e...-card-faq.html .
Citi's contract to issue Hilton co-branded cards ends December 31, 2017. Citi will sell most accounts to American Express. The criteria for determining which accounts are eligible to be sold are unpublished. Read Hilton FAQ: http://hiltonhonors3.hilton.com/en/e...-card-faq.html .
Citi Hilton Honors VISA (no annual fee version) [Ends Dec 2017]
Oct 4, 2017, 1:15 pm
#1591
Join Date: Nov 2007
Location: PHX
Posts: 4,787
There is a fair amount of talk about potential product changes so I'm having a bit of trouble finding the answer to the following question, though I assume it's in this thread.
My annual fee on this card is due in about a week. I spent $10k last year to get the annual free night cert. What is the timing on the certs? Is there any possibility of getting the cert and then cancelling and getting back some or all of the annual fee, or will they wait until I've paid the annual fee to give me the cert?
My annual fee on this card is due in about a week. I spent $10k last year to get the annual free night cert. What is the timing on the certs? Is there any possibility of getting the cert and then cancelling and getting back some or all of the annual fee, or will they wait until I've paid the annual fee to give me the cert?
Oct 4, 2017, 1:24 pm
#1592
Join Date: Oct 2011
Posts: 4,166
I understand. We should know what we'll be converted to before the conversion takes place. That way we should have time to cancel the cards before they're converted to avoid losing out on a once per lifetime bonus. In the past whenever this has happened we knew what the new card would be with plenty of time in advance.
Oct 5, 2017, 7:48 am
#1593
Join Date: Jul 2013
Posts: 1,784
I understand. We should know what we'll be converted to before the conversion takes place. That way we should have time to cancel the cards before they're converted to avoid losing out on a once per lifetime bonus. In the past whenever this has happened we knew what the new card would be with plenty of time in advance.
just before it was cancelled. Yeah, right.... 
Oct 5, 2017, 9:09 am
#1594
Join Date: Oct 2011
Posts: 4,166
Hopefully that will be true. I got burned with the transition from Visa to MC. Knowing that was happening, I cancelled my Visa so as to reapply for a MC as a "different product", but they emailed me that my card had already be changed just before it was cancelled. Yeah, right....
just before it was cancelled. Yeah, right.... Hopefully some more rumors start popping up soon besides the Ascend card.
Oct 6, 2017, 1:56 pm
#1595
Join Date: Aug 2013
Location: Austin, TX
Programs: AA EXP, Hilton Gold, Marriott Gold
Posts: 183
Either the rep misspoke or I misinterpreted what she said. I have not received the card yet, but I did receive a letter mid-August stating "Your account change has been scheduled" which described the changes, interest rates and fees, and included the new Card Agreement Guide. The letter states the change will take effect on September 30, so I figured I'd just wait it out. If I haven't received the card two weeks from the 30th, I'll give them a shout.
Well two days ago I got a call from Deanna - a Citi Program Manager. She admitted it was kind of an odd call and told me she didn't need any personal info from me (so it didn't feel scammy) but was reviewing some accounts and had my history about calling in to ask about the PC. She said that some customers had been told in error that they could not do a PC, and that if I still wanted to do so, she could make it happen. She would note my account and have me call back into the regular Citi 800 # (again so I wouldn't have to give a random caller my personal info without verifying they were really a Citi employee). The CSR agent would contact Deanna while on the phone with me, who could magically make the PC go through.
So I call the 800 # and get a clueless CSR. "Yes sir, I see the notes on your account, no, you cannot do a PC." I tell him I just spoke to someone 5 minutes ago who told me I can, so he puts me on hold again then comes back "Sorry sir, I've just spoken to my manager and we can't do a PC, only open a new card." So I ask if he checked with Deanna over IM as the notes in my account instruct him to do. "No, do you want me to do that?"
Anyway, he gets Deanna on the line eventually who takes my Costco account number and the conversion should be happening very soon.
So Deanna, if you're out there, THANK YOU. If only all the Citi people were as helpful!
Oct 7, 2017, 1:14 am
#1596
Join Date: Apr 2000
Location: HNL,HI,USA
Posts: 256
Just checked the Citi website and see the Costco card associated with my online account. I still have not received the physical card yet. Ironically, the Hilton card associated with the same online login shows that a "new" card has been shipped. But, it reflects the last four as the new Costco card. I'm guessing because closing the Hilton, due to the PC, resulted in a new card being issued, the system associated the tracking with the Hilton card instead of the Costco card.
Either the rep misspoke or I misinterpreted what she said. I have not received the card yet, but I did receive a letter mid-August stating "Your account change has been scheduled" which described the changes, interest rates and fees, and included the new Card Agreement Guide. The letter states the change will take effect on September 30, so I figured I'd just wait it out. If I haven't received the card two weeks from the 30th, I'll give them a shout.
Did you actually receive your Costco card? See my message above - I was expecting to get the Costco card and Citi just told me it ain't gonna happen (after previously receiving confirmation it would).
Oct 15, 2017, 6:31 pm
#1599
Join Date: Jan 2005
Programs: UA GOLD MM,WN CP A+list, HH Gold,MR LT Titanium
Posts: 2,184
Oct 15, 2017, 8:52 pm
#1601
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,742
I had closed all but this one and was keeping this open wondering what would happen when AMEX picks up the accounts. This one was opened within the last 12 months, I'd guess 7 or 8 months ago. I'd have to go back to my records to figure it out.
Oct 16, 2017, 8:45 am
#1604
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
One recent rumor out there is that Amex is only picking up Reserve accounts, but Citi will keep and convert no-fee HH card accounts. But still, it's just a rumor.
Last edited by sdsearch; Oct 17, 2017 at 11:32 am Reason: corrected name of Citi AF card
Oct 16, 2017, 10:38 am
#1605
Join Date: Oct 2010
Location: EWR, SLC, SGN
Posts: 1,113
There was also a comment in DoC's comment area that one (or two?) phone agents said there would still be a period to product change later this year, probably December. It would be at best a rumor at this point also, especially given Citi's staff are known to say whatever they want.
But combined with the rumors about the no-fee cards not getting sold, it's enough to make me hold off for now on cancelling as I'm in the group that has no interest in going over to Amex but I would like to keep my line open with Citi.
But combined with the rumors about the no-fee cards not getting sold, it's enough to make me hold off for now on cancelling as I'm in the group that has no interest in going over to Amex but I would like to keep my line open with Citi.