Jun 8, 2015, 11:36 am
Last edit by: swag
Reimbursement times vary but seem to have improved in 2017, now about 2 weeks is most common. See this thread for details.
Starting for reservations made on or after July 23, 2017, this benefit will give you the average nightly rate on stays of 4+ nights, and will NOT include taxes.
FAQ
Will I be able to earn points on rooms booked via the Concierge?
Yes
What rates can the Concierge book?
Any rate you can book online at the hotel website should be bookable by the Concierge.
Are taxes included in the 4th night refund?
Currently yes. For reservations made on or after July 23, 2017, this will change and taxes will not be included.
How to book.
By phone: 1-561-922-0158 (concierge direct), or call the toll free number on the back of your card.
By email: Send to [email protected].
Include:
Terms & Conditions: https://www.citi.com/credit-cards/additional-info/citi.action?ID=AdditionalInfo-CitiPrestige
Starting for reservations made on or after July 23, 2017, this benefit will give you the average nightly rate on stays of 4+ nights, and will NOT include taxes.
FAQ
Will I be able to earn points on rooms booked via the Concierge?
Yes
What rates can the Concierge book?
Any rate you can book online at the hotel website should be bookable by the Concierge.
Are taxes included in the 4th night refund?
Currently yes. For reservations made on or after July 23, 2017, this will change and taxes will not be included.
How to book.
By phone: 1-561-922-0158 (concierge direct), or call the toll free number on the back of your card.
By email: Send to [email protected].
Include:
- Your name & email
- Last 4 digits of your card number
- Hotel name (plus address or link if it may be confused with a similar named property)
- Stay dates
- Number of guests in the room
- Any rate type requests (AAA, AARP, etc)
- Your hotel chain loyalty number, if applicable
Terms & Conditions: https://www.citi.com/credit-cards/additional-info/citi.action?ID=AdditionalInfo-CitiPrestige
Anybody used the Citi Prestige 4th night free hotel benefit? (Dec 2014 - Jul 22,2017)
Mar 6, 2017, 10:28 am
#1996
Join Date: Feb 2017
Posts: 8
I don't have the Prestige but I have been thinking about getting it for this perk alone. I have a membership to an all inclusive resort in Mexico where you simply call up, provide your membership number and make your booking. Does anyone have any idea if making bookings this way would also count towards the 4th night free?
Mar 7, 2017, 12:33 pm
#1997
Join Date: Sep 2015
Location: BOS
Programs: Hyatt Glob/UA Gold
Posts: 612
I don't have the Prestige but I have been thinking about getting it for this perk alone. I have a membership to an all inclusive resort in Mexico where you simply call up, provide your membership number and make your booking. Does anyone have any idea if making bookings this way would also count towards the 4th night free?
1-800-508-8930
Mar 7, 2017, 4:18 pm
#1998
Join Date: Oct 2008
Location: Escapee from Chicago
Programs: Amex,Citi
Posts: 48
Your Citi Prestige 4th Night Credit is on its Way
I see that Citi has shortened the time for the credit to appear and has started to send emails with the subject "Your Citi Prestige 4th Night Credit is on its Way" if the credit takes more than a couple of weeks to go through.
Mar 7, 2017, 5:56 pm
#1999
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,635
However they are declining to book Mlife elite status rates for MLife hotels.
Mar 9, 2017, 10:45 pm
#2000
Join Date: Jan 2008
Posts: 1,835
They already refunded one night stay credit on my hotel booking for May.
It was a non-refundable hotel rate.
Only took about a week between booking and one night refund.
It was a non-refundable hotel rate.
Only took about a week between booking and one night refund.
Mar 10, 2017, 7:33 am
#2001
FlyerTalk Evangelist
Join Date: May 2001
Location: MSY; 2-time FT Fantasy Football Champ, now in recovery.
Programs: AA lifetime GLD; UA Silver; Marriott LTTE; IHG Plat,
Posts: 14,517
It seems like I read a while back that you could book a new reservation via email, instead of the 15 minute phone call, but I can't find that post. If so, can someone post what email address to use?
Mar 10, 2017, 8:04 am
#2002
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,952
Mar 12, 2017, 12:31 pm
#2003
Join Date: Jan 2008
Posts: 1,835
Not sure if this has been posted.
There is a direct number that u can call as well.
561-922-0158
There is a direct number that u can call as well.
561-922-0158
Mar 12, 2017, 7:09 pm
#2004
Join Date: Aug 2016
Programs: JAL Sapphire, Cathay Pacific Silver, SPG Platinum, Marriott Platinum, Hilton Diamond,
Posts: 23
Hi everyone,
I recently used the citi concierge to book a stay at a Hilton property. Later I found a lower price on expedia, would it be possible to do a price match? Should I contact the concierge to do the price or is it something I can do myself?
Thanks in advance!
I recently used the citi concierge to book a stay at a Hilton property. Later I found a lower price on expedia, would it be possible to do a price match? Should I contact the concierge to do the price or is it something I can do myself?
Thanks in advance!
Mar 12, 2017, 7:40 pm
#2005
Join Date: Oct 2015
Posts: 207
You will need to check the Hilton price match policy first. If you are eligible to file a price match claim, you may then contact Concierge and ask them to do the price match on your behalf.
Mar 13, 2017, 7:10 am
#2006
FlyerTalk Evangelist
Join Date: May 2001
Location: MSY; 2-time FT Fantasy Football Champ, now in recovery.
Programs: AA lifetime GLD; UA Silver; Marriott LTTE; IHG Plat,
Posts: 14,517
HERE is one: [email protected]
I emailed 8 am Friday 3/10 morning, got a very quick auto-reply with a case number "Thank you for using Citi Prestige Concierge. It was very nice to receive your email. We will respond with a confirmation for your hotel stay by March 12 2017 by 7pm."
Friday at 5 pm, I got a confirmation email from Marriott.
The confirmation from Citi finally came 5 am Monday (3/13).
So a tad slower than promised, but way quicker and easier than the usual 15 minute phone call.
Updating the wiki...
Mar 15, 2017, 1:02 pm
#2007
Join Date: Mar 2013
Location: Hong Kong
Programs: Marriott Platinum, United Silver
Posts: 88
Hmm... I got my hopes up and tried the e-mail specifying everything: hotel, guests, date, and the prepaid rate. And, I asked them to confirm once booked.
I got a reply that they were researching some rates and to please allow them 24-48hrs before they send me some recommendations.
And, that was 47.5hrs ago.
I got a reply that they were researching some rates and to please allow them 24-48hrs before they send me some recommendations.
And, that was 47.5hrs ago.
Mar 15, 2017, 3:13 pm
#2008
Join Date: Sep 2015
Location: BOS
Programs: Hyatt Glob/UA Gold
Posts: 612
In my experience, sending the email really just made the phone call a little bit smoother. I sent everything the rep needed, including the exact wording on the room/rate I wanted, but when I called, he still wanted to confirm everything. It helps a little bit, but I still have to call, especially because they can take 24-48 hours to work on it.
Mar 16, 2017, 10:38 am
#2009
Join Date: Mar 2013
Location: Hong Kong
Programs: Marriott Platinum, United Silver
Posts: 88
At about hour 50 I sent an e-mail asking for an update. No response until about hour 69 when I finally got the confirmation e-mail (from Citi, still none from Marriott though it shows up in my account).
Mar 16, 2017, 11:18 am
#2010
Join Date: Sep 2011
Location: ORD/MDW
Programs: AA EXP, DL-Plat, WN-CP | Hotels: Choice-Gld, IHG-Plt, Rad-Gld, HH-Dia, Hyatt-Glob, Marriott-LtPlt
Posts: 2,889
you may never get a confirmation email from marriott - IME, some of the agents put-in a concierge email address on the confirmation and, thus, the confirmation goes to them... you can check if this is the case when you pull-up the reservation (and you can have a copy emailed to you).