gpeso8

Had the same issues getting them to book a package at a six senses property.

Hvanv0405

Just returned from 4nt stay at Westin Playa Conchal in Costa Rica. . All-Inclusive (taxes and all) 4th nt confirmed will received statement credit. I expedited request by emailing copy of folio and received reply reimbursement will process in 1 to 2 billing cycles.

Something I did learn about All-Inclusive resorts. .the number of guests is very important. When I booked with Citi they only put 1 adult. At resort check-in I was told it would be an extra $100/day for 2nd guest.

I replied via email on my original Citi Case ID stating the price difference and within 48 hours had received a reply apologizing and acknowledging rate difference and that my 4th night reimbursement would be the increased rate.

MD/DC Flyer

So I just got off the phone with them and they do have a very strange definition of a billing cycle - the first billing cycle they claim to count is the full one after your checkout date (i.e., if your cycle is 1 of the month to the 31 of the month, and you checked out on Sep 2, the first cycle they count is Oct 1-31). Which in essence means they will reimburse on the third cycle, not the second one.

Is that jive with the common understanding of those who already used this benefit? I found it very strange.

mia

Another way of looking at it is that the reimbursement comes two cycles after the statement on which the hotel transaction appears, not two cycles after the individual transaction date. This suggests that they have a batch process which looks at Prestige statements for qualifying transactions and it runs only once per cycle.

alexj7

Anyone know how to escalate? I sent an email asking for help a week ago (in regards to a 2+ month old case that still hasn't booked) and never got a response.

Thinking I need to escalate to Citi or something. It should be a straight forward 4th night free booking. I was booking the cheapest rate available, and the public rate, and they can't get it done.

nesnith

Time to give them a phone call! The last time I booked with Citi to get the 4th night free, I pretty much had to walk the agent through the booking process. The call took about 25 mins. It would help if you provide the case ID to the agent, so that he/she can reference to the ticket quickly. Good luck!

nekbet

Booked a stay last night. Call was 29m05s.

This process is painful. Anyone know if there are plans to let us do this online?

DaveInLA

If that's the case, why does the reimbursement often come mid-cycle?

mia

Time lag between running the process to locate potentially eligible transactions, and posting the refunds. Sounds as if there might be a manual review in the interim.

linglingfool

I'm not sure how it works with Aspire, but based on a call I had with a Ten rep in the past, they simply inputted all the amounts in a big spreadsheet, and someone would go through once a month and manually process all the completed stays.

ChicagoKev

I've booked three reservations under the "4th night free" program this year, and just received the statement credit for my summer stays. Or at least I assume that is what they are, as there is no way to tie the rebate (posted as " Hotel night rebate 4thNightFree MO") to a specific hotel stay unless the dollar amount is unique and I can match it up to the right folio.

I identified the hotel and rate I wanted via the CWT website, and I didn't find the process for booking on the phone to be particular drawn out or onerous compared to booking a reservation through any other travel agent (my employer requires us to use their preferred travel agency for all flights, but using that agency is optional for hotels). Yes, it is slow compared to Hotels.com, but what isn't?

WheelsFirst

I think the whole process (booking and receiving credit) will remain manual, I don't think there's enough use of the program to spend the money developing a portal to do all of it and they probably think using the concierge to book is a luxury experience. I'd be willing to bet the benefit is removed before it's automated, but hopefully I'm wrong!

chrisremo

I honestly hope they don't make it any easier; this is presumably a loss-leading benefit and the more widely it is used the less like it is to stick around.

percysmith

Used the feature for the first time last night (HK time). Mine took 25 mins. The rates were good and they got the hotels we want. Still waiting for the confirmations to come through.

MDWlvH8

Anyone noticed that the 4th night credit is posting very slowly these days? Used to be that it reliably posted within 4 weeks. But on the last two occasions I've had to email the concierge to get them to post the credit (after about 8 weeks of waiting).