Jun 8, 2015, 11:36 am
Last edit by: swag
Reimbursement times vary but seem to have improved in 2017, now about 2 weeks is most common. See this thread for details.
Starting for reservations made on or after July 23, 2017, this benefit will give you the average nightly rate on stays of 4+ nights, and will NOT include taxes.
FAQ
Will I be able to earn points on rooms booked via the Concierge?
Yes
What rates can the Concierge book?
Any rate you can book online at the hotel website should be bookable by the Concierge.
Are taxes included in the 4th night refund?
Currently yes. For reservations made on or after July 23, 2017, this will change and taxes will not be included.
How to book.
By phone: 1-561-922-0158 (concierge direct), or call the toll free number on the back of your card.
By email: Send to [email protected].
Include:
Terms & Conditions: https://www.citi.com/credit-cards/additional-info/citi.action?ID=AdditionalInfo-CitiPrestige
Starting for reservations made on or after July 23, 2017, this benefit will give you the average nightly rate on stays of 4+ nights, and will NOT include taxes.
FAQ
Will I be able to earn points on rooms booked via the Concierge?
Yes
What rates can the Concierge book?
Any rate you can book online at the hotel website should be bookable by the Concierge.
Are taxes included in the 4th night refund?
Currently yes. For reservations made on or after July 23, 2017, this will change and taxes will not be included.
How to book.
By phone: 1-561-922-0158 (concierge direct), or call the toll free number on the back of your card.
By email: Send to [email protected].
Include:
- Your name & email
- Last 4 digits of your card number
- Hotel name (plus address or link if it may be confused with a similar named property)
- Stay dates
- Number of guests in the room
- Any rate type requests (AAA, AARP, etc)
- Your hotel chain loyalty number, if applicable
Terms & Conditions: https://www.citi.com/credit-cards/additional-info/citi.action?ID=AdditionalInfo-CitiPrestige
Anybody used the Citi Prestige 4th night free hotel benefit? (Dec 2014 - Jul 22,2017)
Jul 11, 2016, 2:22 pm
#1411
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,935
Jul 13, 2016, 5:00 am
#1412
Join Date: Jul 2010
Location: 718
Programs: Hyatt Globalist, Hilton Diamond, Marriott Platinum, IHG Diamond
Posts: 966
Thank you for using your Citi® Prestige Concierge to book your recent hotel stay utilizing our "Fourth Night Free" benefit. We are glad that you were able to "stay a little bit longer", thanks to this benefit available exclusively to Citi® Prestige cardmembers.
As a small token of our appreciation and your loyalty, we are including in this email a $50 Amazon.com Gift Card. This is our way of saying "thank you" for using this service and being a loyal Citi® Prestige cardmember.
Got this email yesterday (coincidentally Prime day too?) but was quite happily surprised!
As a small token of our appreciation and your loyalty, we are including in this email a $50 Amazon.com Gift Card. This is our way of saying "thank you" for using this service and being a loyal Citi® Prestige cardmember.
Got this email yesterday (coincidentally Prime day too?) but was quite happily surprised!
Jul 13, 2016, 9:40 am
#1413
Join Date: Jan 2016
Programs: AA, Hyatt, Marriott, Hilton
Posts: 501
hilton is doing a 50% off hotels in Korea/Tokyo right now, but through a different website, would i have difficulty using that rate with this?
Jul 13, 2016, 12:43 pm
#1414
Join Date: Aug 2012
Location: NYC
Posts: 83
See username - I'm a hog 
A hog who lives by the mantra "H.U.C.A."
Spoke with a new concierge around 7pm EST. Earlier reps had said they are done at 5pm. Booked an overwater bungalow for 4 nights at end of December, received email confirming 4th night free w/in 24 hours. Had to pay non-refundable discount rate in full, so should be able to see statement credit before my stay. Rep didn't hesitate or even mention the "no villas... separate structure" stuff that I got earlier in the day.
This benefit IS outstanding!
A hog who lives by the mantra "H.U.C.A." Spoke with a new concierge around 7pm EST. Earlier reps had said they are done at 5pm. Booked an overwater bungalow for 4 nights at end of December, received email confirming 4th night free w/in 24 hours. Had to pay non-refundable discount rate in full, so should be able to see statement credit before my stay. Rep didn't hesitate or even mention the "no villas... separate structure" stuff that I got earlier in the day.
This benefit IS outstanding!
Jul 13, 2016, 12:51 pm
#1415
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,952
Jul 13, 2016, 9:51 pm
#1416
Join Date: Jan 2015
Location: Chicago
Programs: AA Plat, SPG Plat
Posts: 31
Has anyone used this 4th night free benefit to book 2 hotel rooms over the same dates (but at two different hotels)?
The FAQ expressly state that you cannot get two 4th night free credits for two rooms at the same hotel over the same dates, but don't mention anything specifically about two separate hotels over the same dates.
The FAQ expressly state that you cannot get two 4th night free credits for two rooms at the same hotel over the same dates, but don't mention anything specifically about two separate hotels over the same dates.
Jul 14, 2016, 3:36 am
#1417
Join Date: Jun 2000
Posts: 181
We used 4th nite free @ Hilton Kuala Lumpur using 40% off Flush Sale. We haven't received the credit yet since we just got back a week ago. Btw, we received $50 Amazon gc for it.
Jul 14, 2016, 8:40 am
#1418
Join Date: Jan 2016
Programs: AA, Hyatt, Marriott, Hilton
Posts: 501
Thanks - hoping I don't have any issues since it looks like i have to book directly on the hilton site through their promo page. Will update
Jul 14, 2016, 11:27 am
#1419
Join Date: Mar 2006
Location: SAN
Programs: DL MM, Marriott LT Titanium, AA EXP, Avis Chairmans
Posts: 1,399
According to this post, this benefit is now limited to twice a year usage and only at select properties. Time to cancel the card.
http://www.flyertalk.com/forum/citi-...-prestige.html
http://www.flyertalk.com/forum/citi-...-prestige.html
Jul 14, 2016, 12:03 pm
#1420
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,952
Jul 14, 2016, 12:50 pm
#1421
Join Date: Mar 2016
Posts: 398
I have 4 nights booked at a hotel, but under a special group rate directly from the hotel ( for a wedding ). I'm guessing this benefit wouldn't apply to those circumstances?
Jul 14, 2016, 1:09 pm
#1422
Join Date: Apr 2013
Posts: 225
If you didn't book it through their concierge, the benefit wouldn't apply in any event. If you call and ask them to book it under the special group rate...and if they CAN, you will get the fourth night free. Cheers.
Jul 14, 2016, 3:39 pm
#1423
Join Date: Jun 2014
Location: TPA
Programs: BA Silver; Hilton Gold; IHG Diamond Ambassador; Marriott Gold
Posts: 2,811
Jul 14, 2016, 10:53 pm
#1424
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
On hold to get to an agent for 20 minutes (I'm leaving in one day and checking my emails there's a problem I need to talk to them about), clueless agent can't even figure out which hotel (2 in same city) I need an email sent to me - even though I've told her 3 times!
I'm on hold for a supervisor - after twenty minutes - "sorry there are no managers here.... it's midnight"
RANT - what kind of travel agency doesn't have competent people 24 hours! also there apparently is no way to reach someone if there is a problem with a reservation other than calling (at your expense if in another country)!
However, when I called the cc service rather than Aspire - they said there is a number on the card (if needed to call collect) to the credit card and they will put you through to Aspire.
I'm on hold for a supervisor - after twenty minutes -
"sorry there are no managers here.... it's midnight"RANT - what kind of travel agency doesn't have competent people 24 hours! also there apparently is no way to reach someone if there is a problem with a reservation other than calling (at your expense if in another country)!
However, when I called the cc service rather than Aspire - they said there is a number on the card (if needed to call collect) to the credit card and they will put you through to Aspire.
Jul 15, 2016, 2:13 am
#1425
Join Date: Jan 2011
Location: HKG • Ex SFO, NYC
Programs: UA 1K, AA EXP; Marriott Amb; Hyatt Globalist; Shangri-la Diamond; IHG SpireAmb; Hilton D; Accor G
Posts: 3,319
If I book a rate with the Citi 4th night free benefit, but the charge ends up being less than originally quoted; will I still get the statement credit? Will Citi adjust it down to what the 4th night actually cost me, or will they not credit anything? Do they get an itemized bill after the fact?
(The main reason I'm asking is because I'd like to do a Best Rate Guarantee claim against a 4-night stay, and get the 4th night refunded.)
(The main reason I'm asking is because I'd like to do a Best Rate Guarantee claim against a 4-night stay, and get the 4th night refunded.)