Last edit by: swag
Reimbursement times vary but seem to have improved in 2017, now about 2 weeks is most common. See this thread for details.
Starting for reservations made on or after July 23, 2017, this benefit will give you the average nightly rate on stays of 4+ nights, and will NOT include taxes.
FAQ
Will I be able to earn points on rooms booked via the Concierge?
Yes
What rates can the Concierge book?
Any rate you can book online at the hotel website should be bookable by the Concierge.
Are taxes included in the 4th night refund?
Currently yes. For reservations made on or after July 23, 2017, this will change and taxes will not be included.
How to book.
By phone: 1-561-922-0158 (concierge direct), or call the toll free number on the back of your card.
By email: Send to [email protected].
Include:
Terms & Conditions: https://www.citi.com/credit-cards/additional-info/citi.action?ID=AdditionalInfo-CitiPrestige
Starting for reservations made on or after July 23, 2017, this benefit will give you the average nightly rate on stays of 4+ nights, and will NOT include taxes.
FAQ
Will I be able to earn points on rooms booked via the Concierge?
Yes
What rates can the Concierge book?
Any rate you can book online at the hotel website should be bookable by the Concierge.
Are taxes included in the 4th night refund?
Currently yes. For reservations made on or after July 23, 2017, this will change and taxes will not be included.
How to book.
By phone: 1-561-922-0158 (concierge direct), or call the toll free number on the back of your card.
By email: Send to [email protected].
Include:
- Your name & email
- Last 4 digits of your card number
- Hotel name (plus address or link if it may be confused with a similar named property)
- Stay dates
- Number of guests in the room
- Any rate type requests (AAA, AARP, etc)
- Your hotel chain loyalty number, if applicable
Terms & Conditions: https://www.citi.com/credit-cards/additional-info/citi.action?ID=AdditionalInfo-CitiPrestige
Anybody used the Citi Prestige 4th night free hotel benefit? (Dec 2014 - Jul 22,2017)
#106
Join Date: Sep 2014
Location: SJC/SFO
Programs: AA DL
Posts: 46
I have an 8 day vacation trip for New York coming up in May and I decided to take advantage of Prestige's fourth night free benefit.
Since it is an eight day trip, I wanted to take advantage of the benefit twice. Apparently this does not work if you stay in a single property, even if you split the booking into two separate bookings. Therefore I booked two different hotels for my eight night stay and was able to confirm that I will get 4th night credit for each stay.
This trip alone would reimburse me about $800
Since it is an eight day trip, I wanted to take advantage of the benefit twice. Apparently this does not work if you stay in a single property, even if you split the booking into two separate bookings. Therefore I booked two different hotels for my eight night stay and was able to confirm that I will get 4th night credit for each stay.
This trip alone would reimburse me about $800
#107
Join Date: May 2012
Programs: Marriott Titanium (Lifetime Platinum), AA Platinum Pro
Posts: 309
First off, thank you all for the super helpful info. I have the AAdvantage Executive, and am considering switching to the Prestige.
My question: is the Citi concierge able to book AAA rates? If so, this would seal the deal for me, as about 80% or more of my bookings are AAA rates.
In addition, am I correct in concluding that the concierge can match rates available on say, expedia, kayak, hotels.com, etc.? I typically get a great value out of booking with SPG and then filing a BRG claim and getting the additional 20% off.
However, for 4 night stays, assuming the best rate available is still bookable through Citi (and not necessarily a lower rate comparable to BRG), this is clearly the best value, and would definitely save me 100s in the coming months.
Thanks
My question: is the Citi concierge able to book AAA rates? If so, this would seal the deal for me, as about 80% or more of my bookings are AAA rates.
In addition, am I correct in concluding that the concierge can match rates available on say, expedia, kayak, hotels.com, etc.? I typically get a great value out of booking with SPG and then filing a BRG claim and getting the additional 20% off.
However, for 4 night stays, assuming the best rate available is still bookable through Citi (and not necessarily a lower rate comparable to BRG), this is clearly the best value, and would definitely save me 100s in the coming months.
Thanks
#108
Join Date: Nov 2008
Location: ORD
Programs: AA PLT
Posts: 2,781
First off, thank you all for the super helpful info. I have the AAdvantage Executive, and am considering switching to the Prestige.
My question: is the Citi concierge able to book AAA rates? If so, this would seal the deal for me, as about 80% or more of my bookings are AAA rates.
In addition, am I correct in concluding that the concierge can match rates available on say, expedia, kayak, hotels.com, etc.? I typically get a great value out of booking with SPG and then filing a BRG claim and getting the additional 20% off.
However, for 4 night stays, assuming the best rate available is still bookable through Citi (and not necessarily a lower rate comparable to BRG), this is clearly the best value, and would definitely save me 100s in the coming months.
Thanks
My question: is the Citi concierge able to book AAA rates? If so, this would seal the deal for me, as about 80% or more of my bookings are AAA rates.
In addition, am I correct in concluding that the concierge can match rates available on say, expedia, kayak, hotels.com, etc.? I typically get a great value out of booking with SPG and then filing a BRG claim and getting the additional 20% off.
However, for 4 night stays, assuming the best rate available is still bookable through Citi (and not necessarily a lower rate comparable to BRG), this is clearly the best value, and would definitely save me 100s in the coming months.
Thanks
Whether or not they can match rates really depends on the hotel. It seems as though they generally offer the "best available" rack rate upon your first request. If you point them in the direction of the better rate on a different site they may be able to dig up a better rate, but I wouldn't necessarily count on it.
(The reason a lot of the large sites are able to offer BRGs is that their contracts between them and the hotels usually specify that they must receive pricing as good or better than what is offered to other agencies, so they can go to the hotel and require that the better rate be made available to them as well.)
#109
Join Date: Dec 2002
Location: Long Island, NY
Programs: United 1K, AA Plat Exec, DL Plat, Marriott Titanium Lifetime Elite, Hilton Gold, Hyatt Globalist
Posts: 1,872
They will NOT match rates, even if their web page says they will. I escalated this with both CW and Citi, and I was basically told tough luck. You are able to book the MasterCard rate usually, which will be slightly discounted, but not the cheapest you can find. BRGing sometimes comes out ahead by far.
#110
Join Date: Oct 2012
Programs: Hyatt Globalist, Hilton Diamond, AA Exec Plat, DL Plat
Posts: 55
Just a heads up: I spoke with both the Prestige concierge and travel agent regarding a stay extending into 2016, and neither could confirm that the 4th night benefit would be extended beyond 12/31/15.
As a result, I did not continue with the booking.
As a result, I did not continue with the booking.
#111
Formerly known as quyinhong
Join Date: Sep 2010
Location: San Diego, CA
Programs: SPG-Plat HHonors-Gold IHG-RA US-CP
Posts: 47
I booked 2 reservations on 12/25 for two 4 nights stays, I checked out from the hotels on 1/1 and 1/5 respectively. The February Prestige card statement was closed on 2/20 but the credits still have not been posted yet. Does anyone have experience of how long does it take for the credits appear on your account?
#112
Suspended
Join Date: Sep 2014
Location: PVG, SFO
Programs: UA 1k, AA EXP, SPG Platinum, Hyatt Diamond
Posts: 222
I booked 2 reservations on 12/25 for two 4 nights stays, I checked out from the hotels on 1/1 and 1/5 respectively. The February Prestige card statement was closed on 2/20 but the credits still have not been posted yet. Does anyone have experience of how long does it take for the credits appear on your account?
#113
Join Date: Feb 2015
Posts: 29
Can this benefit be used for Suites, club-level rooms, etc. or only for standard rooms?
#115
Join Date: Oct 2002
Location: San Jose , CA , USA
Posts: 77
I just received the Prestige card and it's good to read about people's experience booking the 4th night free...
I will be going to Hong Kong next month for 12 nights... the area where I am staying, there are 2 hotels from same chain almost opposite each other...
Wonder whether I could book 4 nights in hotel one, 4 nights in hotel two and then back to hotel one for 4 nights...
I'm guessing that would be too blatant, but I guess it does no harm to ask Citi...
I will be going to Hong Kong next month for 12 nights... the area where I am staying, there are 2 hotels from same chain almost opposite each other...
Wonder whether I could book 4 nights in hotel one, 4 nights in hotel two and then back to hotel one for 4 nights...
I'm guessing that would be too blatant, but I guess it does no harm to ask Citi...
#116
Join Date: Dec 2014
Posts: 122
I just received the Prestige card and it's good to read about people's experience booking the 4th night free...
I will be going to Hong Kong next month for 12 nights... the area where I am staying, there are 2 hotels from same chain almost opposite each other...
Wonder whether I could book 4 nights in hotel one, 4 nights in hotel two and then back to hotel one for 4 nights...
I'm guessing that would be too blatant, but I guess it does no harm to ask Citi...
I will be going to Hong Kong next month for 12 nights... the area where I am staying, there are 2 hotels from same chain almost opposite each other...
Wonder whether I could book 4 nights in hotel one, 4 nights in hotel two and then back to hotel one for 4 nights...
I'm guessing that would be too blatant, but I guess it does no harm to ask Citi...
#117
Join Date: Dec 2010
Location: NYC
Programs: Kettle Class
Posts: 796
Same here. 5-night stay in mid-February with statement close towards the end of the month; the credit for the 4th night posted automatically the day the March statement was available.
As an additional datapoint, during my stay I ended up getting 1 night comped because a service failure at the hotel so the final bill was lower than what Citi and CWT had expected. However, that didn't affect the Citi reimbursement for the 4th night.
As an additional datapoint, during my stay I ended up getting 1 night comped because a service failure at the hotel so the final bill was lower than what Citi and CWT had expected. However, that didn't affect the Citi reimbursement for the 4th night.
#118
Join Date: Jan 2013
Location: Boston
Programs: Marriott Lifetime Plat, HH Diamond
Posts: 35
Has anybody tried booking an extended stay at the same hotel in the following manner and still availed of multiple complimentary 4th night?
First 4 nights: Citi Prestige
Next 1 night: Other Card
Next 4 nights: Citi Prestige
Next 1 night: Other Card
Next 4 nights:
Will booking an intervening night at the same hotel but on a different card cause any problems?
First 4 nights: Citi Prestige
Next 1 night: Other Card
Next 4 nights: Citi Prestige
Next 1 night: Other Card
Next 4 nights:
Will booking an intervening night at the same hotel but on a different card cause any problems?
#119
Join Date: Mar 2008
Location: LAX
Programs: AA Plat, UA Gold
Posts: 609
Has anybody tried booking an extended stay at the same hotel in the following manner and still availed of multiple complimentary 4th night?
First 4 nights: Citi Prestige
Next 1 night: Other Card
Next 4 nights: Citi Prestige
Next 1 night: Other Card
Next 4 nights:
Will booking an intervening night at the same hotel but on a different card cause any problems?
First 4 nights: Citi Prestige
Next 1 night: Other Card
Next 4 nights: Citi Prestige
Next 1 night: Other Card
Next 4 nights:
Will booking an intervening night at the same hotel but on a different card cause any problems?
When you check in, just the hotel join the reservations. I've done this once, but i did 4 nights, then booked 4 directly w/ the hotel and another 4 on prestige.
#120
Join Date: Apr 2002
Posts: 2,936
Quote:
Originally Posted by ffflllyyyeeerrr View Post
Is the condition of the free breakfast booking directly with Hilton, or is it simply a benefit of being Gold? If it's a Gold benefit, you should receive it. You can attach an elite number to the reservation at the time of booking with the concierge/CWT.
Has anyone confirmed this to be definitely true?
Originally Posted by ffflllyyyeeerrr View Post
Is the condition of the free breakfast booking directly with Hilton, or is it simply a benefit of being Gold? If it's a Gold benefit, you should receive it. You can attach an elite number to the reservation at the time of booking with the concierge/CWT.
Has anyone confirmed this to be definitely true?