Jun 8, 2015, 11:36 am
Last edit by: swag
Reimbursement times vary but seem to have improved in 2017, now about 2 weeks is most common. See this thread for details.
Starting for reservations made on or after July 23, 2017, this benefit will give you the average nightly rate on stays of 4+ nights, and will NOT include taxes.
FAQ
Will I be able to earn points on rooms booked via the Concierge?
Yes
What rates can the Concierge book?
Any rate you can book online at the hotel website should be bookable by the Concierge.
Are taxes included in the 4th night refund?
Currently yes. For reservations made on or after July 23, 2017, this will change and taxes will not be included.
How to book.
By phone: 1-561-922-0158 (concierge direct), or call the toll free number on the back of your card.
By email: Send to [email protected].
Include:
Terms & Conditions: https://www.citi.com/credit-cards/additional-info/citi.action?ID=AdditionalInfo-CitiPrestige
Starting for reservations made on or after July 23, 2017, this benefit will give you the average nightly rate on stays of 4+ nights, and will NOT include taxes.
FAQ
Will I be able to earn points on rooms booked via the Concierge?
Yes
What rates can the Concierge book?
Any rate you can book online at the hotel website should be bookable by the Concierge.
Are taxes included in the 4th night refund?
Currently yes. For reservations made on or after July 23, 2017, this will change and taxes will not be included.
How to book.
By phone: 1-561-922-0158 (concierge direct), or call the toll free number on the back of your card.
By email: Send to [email protected].
Include:
- Your name & email
- Last 4 digits of your card number
- Hotel name (plus address or link if it may be confused with a similar named property)
- Stay dates
- Number of guests in the room
- Any rate type requests (AAA, AARP, etc)
- Your hotel chain loyalty number, if applicable
Terms & Conditions: https://www.citi.com/credit-cards/additional-info/citi.action?ID=AdditionalInfo-CitiPrestige
Anybody used the Citi Prestige 4th night free hotel benefit? (Dec 2014 - Jul 22,2017)
Dec 21, 2015, 5:46 pm
#706
Join Date: Dec 2010
Location: NYC
Programs: Kettle Class
Posts: 796
I'm going to try this out in less than a month at a Fairmont property. Booked 4 nights through Citi Prestige Concierge, then called Fairmont to apply a 3rd night free and a suite upgrade Premier certificate each.
I'm not optimistic, but will post a data point in case Citi, given the shambolic state of their IT systems, refunds me the 4th night (it will probably take until March however).
I'm not optimistic, but will post a data point in case Citi, given the shambolic state of their IT systems, refunds me the 4th night (it will probably take until March however).
Dec 21, 2015, 5:56 pm
#707
Suspended
Join Date: Sep 2014
Posts: 3,072
I don't believe Citi's IT systems have much, if anything, to do with it. As long as it's booked per the terms and your change(s) doesn't trigger a change to the reservation set up by Carlson, everything should work just fine.
Dec 22, 2015, 2:05 am
#708
Join Date: Jan 2002
Location: Dallas, TX, USA
Programs: AA EXP, HH Gold, Hyatt Globalist, IC Plat, SPG Gold
Posts: 961
Booked a 4 night PRE-PAID stay at Park Hyatt. Tried to apply Diamond Suite Upgrade but it is only available for the last two nights.
I am concerned that if they apply for the last two nights, the reservation will have to be split. Does this nullify 4 night contiguous stay and I lose the 4th night free benefit?
I am concerned that if they apply for the last two nights, the reservation will have to be split. Does this nullify 4 night contiguous stay and I lose the 4th night free benefit?
Dec 22, 2015, 8:02 am
#709
Join Date: Jul 2010
Location: 718
Programs: Hyatt Globalist, Hilton Diamond, Marriott Platinum, IHG Diamond
Posts: 967
I'm going to try this out in less than a month at a Fairmont property. Booked 4 nights through Citi Prestige Concierge, then called Fairmont to apply a 3rd night free and a suite upgrade Premier certificate each.
I'm not optimistic, but will post a data point in case Citi, given the shambolic state of their IT systems, refunds me the 4th night (it will probably take until March however).
I'm not optimistic, but will post a data point in case Citi, given the shambolic state of their IT systems, refunds me the 4th night (it will probably take until March however).
I really think it this should be okay... similar to when a hotel messes up BADLY and gives you a partial refund off a night. And Citi IT wouldn't know to disqualify it based on bill amount when one has incidental charges..
Dec 22, 2015, 6:27 pm
#710
Join Date: Jul 2012
Location: SE Asia
Posts: 1,274
The government rate may not be an eligible rate under the program, as I doubt that it's commissionable. Keep in mind that it's the fourth night rate that you're rebated for, not an average of the rates for the four nights, so if SPG actually bills the fourth night at the higher rate, you'll be rebated for that.
Doesn't make sense to me since AAA is membership.
You don't have to be on government business to receive government rate. Most hotel chains only require to show government ID at check-in to receive the government rate.
Dec 23, 2015, 6:28 am
#711
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,636
Dec 23, 2015, 3:59 pm
#712
Join Date: Sep 2005
Location: Denver
Posts: 509
Just to share my first experience using this benefit.
Called the number in the wiki above, ready with the dates, location, room type I wanted. Concierge took all of the info (this is for a booking in February), asked if I was ready to make a booking today, or if I'd rather receive a written quote. When I told him I was ready to book, he transferred me to CWT agent, fed her all of the info, and she was able to book it for me on the spot. This was a My Hyatt rate, not available to agents, so she literally just went on the Hyatt website and booked it from there. I gave her my Hyatt number, and CC info. Hour or two later got a confirmation email, and the reservation was visible in my Hyatt account. Total time from call to hangup was maybe 15 minutes. 4th night free savings/refund value was over $500, as quoted in my email confirmation. Assuming that refund happens as it's supposed to, this was a flawless and painless execution of the benefit, and pays for the annual fee by itself.
Called the number in the wiki above, ready with the dates, location, room type I wanted. Concierge took all of the info (this is for a booking in February), asked if I was ready to make a booking today, or if I'd rather receive a written quote. When I told him I was ready to book, he transferred me to CWT agent, fed her all of the info, and she was able to book it for me on the spot. This was a My Hyatt rate, not available to agents, so she literally just went on the Hyatt website and booked it from there. I gave her my Hyatt number, and CC info. Hour or two later got a confirmation email, and the reservation was visible in my Hyatt account. Total time from call to hangup was maybe 15 minutes. 4th night free savings/refund value was over $500, as quoted in my email confirmation. Assuming that refund happens as it's supposed to, this was a flawless and painless execution of the benefit, and pays for the annual fee by itself.
Dec 24, 2015, 10:45 am
#713
Join Date: Jun 2014
Location: FL
Programs: AA EXP, Hyatt Diamond, SPG Plat, IC Plat Amb, HH Diamond, Marriott Platinum
Posts: 1,299
Yes! I was just charged the annual fee of $350 and for a moment I though about cancelling the card and then I remembered how this card have saved me aprox $2,000 this year alone!
Dec 24, 2015, 11:33 am
#714
Join Date: Sep 2012
Posts: 4,431
I emailed Citi for 4 nights at a Hyatt and Sheraton and asked for AAA rates. Citi emailed me back with daily rates and didn't even address the AAA rates at all. When I'm ready to call in, will they be able to add the AAA rates then?
Dec 24, 2015, 1:09 pm
#715
Join Date: Dec 2005
Location: California
Programs: AA EXP...couple hotels and cars too
Posts: 4,548
Dec 24, 2015, 10:55 pm
#716
Join Date: Jun 2014
Location: FL
Programs: AA EXP, Hyatt Diamond, SPG Plat, IC Plat Amb, HH Diamond, Marriott Platinum
Posts: 1,299
Dec 25, 2015, 3:24 pm
#717
Join Date: Feb 2007
Location: Malibu, CA
Programs: AA CK / Marriott Worthless Ambassador
Posts: 1,158
Anybody used the Citi Prestige 4th night free hotel benefit?
This should be interesting. Used this to book a stay at a Le Meridian. Hotel is now closed for renovations so they switched us to st Regis. I wonder how this will effect the fourth night benefit?
Dec 25, 2015, 11:32 pm
#718
Suspended
Join Date: Sep 2014
Posts: 3,072
I'd call Carlson to confirm everything about the reservation has remained the same.
Dec 26, 2015, 4:48 am
#719
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
If the system is looking for a credit card transaction from Le Meridian it is unlikely to match up with one from another brand at another address. I would discuss it with CWT, not with the hotel chain.
Dec 26, 2015, 9:13 am
#720
Join Date: Dec 2015
Posts: 530
Is there a hotel loyalty program that gives 5th night free even when booked through citi? Would be amazing to be able to grab 4th and 5th for free 