Moorea

Data point in case anyone needs it.. Citi approved the claim, despite being purchased before they technically announced the extended warranty as a card benefit. I also had transitioned the card from an AA Citi card to a Citi Double Cash between purchase and now, and it was still approved. Very happy Citi took care of this!

nuetron

A little bit late but just wanted to provide a data point for the Worldwide Car Rental Insurance on the Citi Prestige. Went on a trip to Iceland on April 2017 and rented a car. One of the nights in the hotel parking lot, someone dinged our passenger side door pretty hard and left a pretty good dent. The offending party was no where to be seen in the morning and I was pretty much sweating bullets knowing how expensive the bill would be. I immediately called citi benefits to open a claim. Explained to them what happened and since we were still in the middle of the trip they said that they would open a case number for us and said would email us a list of items we needed to get from the rental company when we returned the car.

The rental company said that they needed to charge us $4000 deposit while they send the car to get fixed and would refund us the difference once they have the final costs. Called up Citi benefits and they said to just charge it to the card and get all the paperwork of the damage and rental agreement. So I emailed Citi benefits all the documents and we had to wait 2 weeks for the final repair bill to come from the rental company. Final bill came out to be around $2000 for the repair job plus the lost revenue incurred during the repair. After we got the final bill, it didn't take Citi Benefits more than 3 days to approve the claim and I had the check in the mail the following week. All in all, it was a sigh of relief and there was no hassle from Citi Benefits at all during the entire process. I would say Citi has one of the best insurance coverage outside of the US.

joe_miami

Thanks. That's great to know.