Oct 28, 14, 2:34 pm
Last edit by: tonei
Transition-Related Notes
• Members are starting to receive Priority Pass Select cards in the mail. These are sent by Collinson via USPS, separately from the rebranded Prestige cards.
• There was a decimal rounding error in the ThankYou point accounting on October statements. Remove a 0 from each of the totals reported - it should then match
• Members who signed up prior to 10/18 still only receive a $250 airline credit for the year; if you previously used the $200 incidental credit, you can get another $50 in airline purchases reimbursed through December.
• If you signed up before 10/18/14 you are eligible to receive the 15% discount and companion benefits for a year after your signup date. Call Citi at 877-288-2484 and ask to speak with a travel specialist, rather than letting them send the information to Spirit Incentives for an email quote. There are mixed reviews as to the efficacy of this service.
• Members are starting to receive Priority Pass Select cards in the mail. These are sent by Collinson via USPS, separately from the rebranded Prestige cards.
• There was a decimal rounding error in the ThankYou point accounting on October statements. Remove a 0 from each of the totals reported - it should then match
• Members who signed up prior to 10/18 still only receive a $250 airline credit for the year; if you previously used the $200 incidental credit, you can get another $50 in airline purchases reimbursed through December.
• If you signed up before 10/18/14 you are eligible to receive the 15% discount and companion benefits for a year after your signup date. Call Citi at 877-288-2484 and ask to speak with a travel specialist, rather than letting them send the information to Spirit Incentives for an email quote. There are mixed reviews as to the efficacy of this service.
CITI Prestige changes effective 10-18-14
Dec 18, 14, 10:38 pm
#646
Join Date: Oct 2014
Posts: 39
I sent a SM and the response I received is:
"The Airline Statement Message for your Citi Prestige card is incorrect on your monthly billing statement. The message should display 2014, not 2015. This will be fixed with the January billing cycle.
The message states:
Congratulations you have made the most of your flight experience!
You have used your $250.00 Air Travel Credit for the year.
The credit will reset to $250.00 after your December 2015 billing cycle.
When it should state:
Congratulations you have made the most of your flight experience!
You have used your $250.00 Air Travel Credit for the year.
The credit will reset to $250.00 after your December 2014 billing cycle."
"The Airline Statement Message for your Citi Prestige card is incorrect on your monthly billing statement. The message should display 2014, not 2015. This will be fixed with the January billing cycle.
The message states:
Congratulations you have made the most of your flight experience!
You have used your $250.00 Air Travel Credit for the year.
The credit will reset to $250.00 after your December 2015 billing cycle.
When it should state:
Congratulations you have made the most of your flight experience!
You have used your $250.00 Air Travel Credit for the year.
The credit will reset to $250.00 after your December 2014 billing cycle."
Dec 22, 14, 9:11 pm
#647
Join Date: Mar 2009
Location: LAX
Posts: 3,253
I just got my card a few days ago...if I read this right, I can use my $250 credit to buy a ticket before my Dec 2014 statement closes, and then my $250 credit will reset, and I can use it again in 2015, right?
I was actually about to pull the trigger just to find out, but the price of the trip I was going to book went up 30% in the interim!
I was actually about to pull the trigger just to find out, but the price of the trip I was going to book went up 30% in the interim!
Dec 23, 14, 12:08 am
#648
Join Date: May 2012
Posts: 514
I just got my card a few days ago...if I read this right, I can use my $250 credit to buy a ticket before my Dec 2014 statement closes, and then my $250 credit will reset, and I can use it again in 2015, right?
I was actually about to pull the trigger just to find out, but the price of the trip I was going to book went up 30% in the interim!
I was actually about to pull the trigger just to find out, but the price of the trip I was going to book went up 30% in the interim!
Dec 23, 14, 8:30 am
#649
Join Date: Mar 2009
Location: LAX
Posts: 3,253
Look at your statement closing date, if it is in January, you need to call citi and change your due date in a way that next statement closing date falls in December. Given that we are very close to the end of December it may or may not be possible at this time. Best way to do that is letting the agent explicitly know what you want to do --> next statement closing date to be in December. If lucky, s/he should be able to do that for you. If you find yourself dealing with one of those not-so-competent agents, HUCA.
Not too disappointed, since the posts I read in this thread before I got the card suggested I wouldn't get it. I do think the benefit was set up to be intentionally misleading, though. If they were playing it straight, they would have set it up like AMEX's benefit: covers transactions charged from 1/1-12/31. I'll mention my disappointment when I cancel my AA Executive and Platinum cards and maybe it'll get me a retention offer.
Dec 23, 14, 1:07 pm
#651
Join Date: Jun 2014
Location: FL
Programs: AA EXP, Hyatt Diamond, SPG Plat, IC Plat Amb, HH Diamond, Marriott Platinum
Posts: 1,297
Hey Guys for those of you that got the $250 statement credit on December and the statement said that it resets on December 2015: Mine says the same on the front page but at the bottom it says:
Account messages:
"Congratulations you have made the most of your flight experience!
You have used your $250.00 Air Travel Credit for the year. The credit will reset to $250.00 after your December 2014 billing cycle."
So this backs up the info a previous FTs said about calling concierge and asking about this! Good news!
Account messages:
"Congratulations you have made the most of your flight experience!
You have used your $250.00 Air Travel Credit for the year. The credit will reset to $250.00 after your December 2014 billing cycle."
So this backs up the info a previous FTs said about calling concierge and asking about this! Good news!
Dec 23, 14, 1:08 pm
#652
Join Date: Jun 2014
Location: FL
Programs: AA EXP, Hyatt Diamond, SPG Plat, IC Plat Amb, HH Diamond, Marriott Platinum
Posts: 1,297
Dec 24, 14, 6:16 pm
#653
Join Date: May 2008
Posts: 202
Crap I didn't realize this would be reimbursed at the statement, thought it would be more like the Plat card where they reimburse it a few days later.
Dec 24, 14, 6:23 pm
#654
Join Date: May 2008
Posts: 202
Ugh looks like I am SOL. This is really going to be a pain since the calendar year lines up so closely with my card year that getting the $250 next year may not happen due to the annual fee cycle.
Dec 25, 14, 12:09 am
#655
Suspended
Join Date: Sep 2014
Location: PVG, SFO
Programs: UA 1k, AA EXP, SPG Platinum, Hyatt Diamond
Posts: 222
Adjusted/Expired Points -19,399
My statement shows this. I did book award tickets before Oct. 15, 2014 and refunded it back two weeks ago. So they deducted the flight points, right?
My statement shows this. I did book award tickets before Oct. 15, 2014 and refunded it back two weeks ago. So they deducted the flight points, right?
Dec 25, 14, 8:49 am
#656
A FlyerTalk Posting Legend; Moderator: American Express, Capital One, Citi, Chase, Credit Card Programs, Diners Club, Signatures
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 47,182
Did you recently cancel any card enrolled in ThankYou Rewards? Citi tracks the balance for each card. If you close an account any unredeemed points expire 30 days later, even if you still hold other cards linked to the same TY account.
Dec 25, 14, 8:13 pm
#657
Suspended
Join Date: Sep 2014
Location: PVG, SFO
Programs: UA 1k, AA EXP, SPG Platinum, Hyatt Diamond
Posts: 222
Do you mean that you used the Prestige card to pay the fees on an airline mileage redemption, which you cancelled? If you cancelled before the date of the first flight you were probably never credited for the Flight Points, and there would not be any Flight Points transaction to reverse.
Yes, I used prestige card to pay the fees on UA mileage redemption and canceled it but not redeposit back to my account. And the flight points had been added into my account. The original flight is the end of this October. Early this December， I need to use these miles to book award travel for my parent and I called UA to refund and redeposit the miles to back to my account.
My credit statement show this deduction but it seems that my thankyou balance credit the full amount. I do not know the reason.
Did you recently cancel any card enrolled in ThankYou Rewards? Citi tracks the balance for each card. If you close an account any unredeemed points expire 30 days later, even if you still hold other cards linked to the same TY account.
Yes, I used prestige card to pay the fees on UA mileage redemption and canceled it but not redeposit back to my account. And the flight points had been added into my account. The original flight is the end of this October. Early this December， I need to use these miles to book award travel for my parent and I called UA to refund and redeposit the miles to back to my account.
My credit statement show this deduction but it seems that my thankyou balance credit the full amount. I do not know the reason.
Did you recently cancel any card enrolled in ThankYou Rewards? Citi tracks the balance for each card. If you close an account any unredeemed points expire 30 days later, even if you still hold other cards linked to the same TY account.
Dec 29, 14, 11:21 am
#658
Join Date: Dec 2014
Location: SAN
Programs: National Executive, HH Silver, A-List WN
Posts: 18
For those of you on the fence...The annual fee is lowered to $350 for the first year with 30,000 points and another 30,000 points with spending $15,000 in the first year when you apply in a branch. No citigold required.
