Old Oct 28, 14, 2:34 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: tonei
Transition-Related Notes
Members are starting to receive Priority Pass Select cards in the mail. These are sent by Collinson via USPS, separately from the rebranded Prestige cards.
There was a decimal rounding error in the ThankYou point accounting on October statements. Remove a 0 from each of the totals reported - it should then match
Members who signed up prior to 10/18 still only receive a $250 airline credit for the year; if you previously used the $200 incidental credit, you can get another $50 in airline purchases reimbursed through December.
If you signed up before 10/18/14 you are eligible to receive the 15% discount and companion benefits for a year after your signup date. Call Citi at 877-288-2484 and ask to speak with a travel specialist, rather than letting them send the information to Spirit Incentives for an email quote. There are mixed reviews as to the efficacy of this service.
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CITI Prestige changes effective 10-18-14

Old Dec 12, 14, 5:43 pm
  #631  
 
Join Date: Oct 2014
Posts: 39
Originally Posted by Enclave
I am Citigold and live in a state that has never had Citi branches. My annual fee has always invoiced at $350 without any action on my part.
I'll add my experience as well since it matches yours. I have Citigold as well and applied online last month (no branch close by).

Few weeks later I received a letter in the mail saying I can enjoy extra benefits such as no late fee, no return payment fee and a lower annual fee of $350.

Also one can always try calling a Citibank branch directly. I'm sure they get bonuses for approved applications. Someone might be interested in helping out and submit the app over the phone.
anam is offline  
Old Dec 12, 14, 7:17 pm
  #632  
 
Join Date: Apr 2002
Posts: 582
Got my $250 credit for 2014 by purchasing a $250 United Airlines Gift Certificate.
steve4 is offline  
Old Dec 12, 14, 9:02 pm
  #633  
 
Join Date: Oct 2014
Posts: 39
Originally Posted by steve4
Got my $250 credit for 2014 by purchasing a $250 United Airlines Gift Certificate.
Did you do this recently? As in within the last 2 months or so? If so does your statement say that the reset date is December 2015 or is it sometime before that?
anam is offline  
Old Dec 13, 14, 9:39 am
  #634  
 
Join Date: Oct 2008
Location: New York, NY
Programs: SPG Plat. AA Plat. UA Gold
Posts: 230
For the companion ticket, was there always a restriction stating you could only book 6 months in advance?

I tried to book for travel in July and was told by the concierge that I would need to wait until January. Seems a bit odd.
islandguy84 is offline  
Old Dec 13, 14, 3:48 pm
  #635  
 
Join Date: Jul 2011
Location: Singapore
Programs: BA Gold, SPG Gold, KF Gold/PPS
Posts: 204
has anyone else gotten the luggage tag in the mail as well from citi? I just got one, was "a show of gratitude from citi prestige". its a nice moleskine luggage tag embossed with "citi prestige" on the front.
srs507 is offline  
Old Dec 13, 14, 5:08 pm
  #636  
mia
A FlyerTalk Posting Legend; Moderator: American Express, Capital One, Citi, Chase, Credit Card Programs, Diners Club, Signatures
 
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 47,217
Originally Posted by srs507
has anyone else gotten the luggage tag...
Yes, first reported mid-November. In process of modifying a business card to fit inside rather than trying to write in the space provided.
mia is offline  
Old Dec 13, 14, 6:29 pm
  #637  
 
Join Date: Jun 2013
Posts: 85
Originally Posted by anam
Did you do this recently? As in within the last 2 months or so? If so does your statement say that the reset date is December 2015 or is it sometime before that?
My statement closed on 12-12. I had a BA charge on 12-9 which posted before the closing of the statement. My statement says I used up the credit and now it won't reset until December 2015. So I take it it's not by calendar year but instead by anniversary year? Very disappointed if that's the case.
xchpstang is offline  
Old Dec 13, 14, 7:39 pm
  #638  
mia
A FlyerTalk Posting Legend; Moderator: American Express, Capital One, Citi, Chase, Credit Card Programs, Diners Club, Signatures
 
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 47,217
Originally Posted by xchpstang
....My statement says I used up the credit and now it won't reset until December 2015. So I take it it's not by calendar year but instead by anniversary year? :
I wouldn't pay any attention to the statement. The terms state:

$250 AIR TRAVEL CREDIT
Purchases made by the Primary cardmember and Authorized Users on the Card Account are eligible for this statement credit. Please allow 1-2 billing cycles after the qualifying incidental air travel fee is charged to your Card Account for statement credit(s) to be posted to the account. This statement credit is an annual benefit available for purchases appearing on your billing statements from December through the following December. Pending transactions that do not post in your December billing cycle will count towards the next year's Air Travel Credit.
mia is offline  
Old Dec 13, 14, 10:47 pm
  #639  
 
Join Date: Oct 2006
Posts: 186
Originally Posted by islandguy84
For the companion ticket, was there always a restriction stating you could only book 6 months in advance?

I tried to book for travel in July and was told by the concierge that I would need to wait until January. Seems a bit odd.
No, this was not a restriction when the process was managed online with Spirit Incentives. I booked a companion ticket in 2014 for travel ten months later.
Enclave is offline  
Old Dec 16, 14, 6:51 am
  #640  
dw
Original Poster
 
Join Date: Jun 1999
Location: NYC/LA
Programs: AA Plat Pro, IHG Diamond Amb, Marriott Plat
Posts: 6,189
Originally Posted by xchpstang
My statement says I used up the credit and now it won't reset until December 2015.
My December statement that closed yesterday says the same thing. I'm going to assume this is just a typo that is going to appear on everyone's statements this month.

I had already used up the entire $250 credit (the original $200 + the additional $50) by my November statement's closing, and that statement indicated that the credit would reset on 12/15/14.
dw is offline  
Old Dec 17, 14, 5:42 pm
  #641  
 
Join Date: Oct 2014
Posts: 39
Originally Posted by dw
My December statement that closed yesterday says the same thing. I'm going to assume this is just a typo that is going to appear on everyone's statements this month.

I had already used up the entire $250 credit (the original $200 + the additional $50) by my November statement's closing, and that statement indicated that the credit would reset on 12/15/14.
It's not on everyone's statement... my friend's statement says 2014 . I do hope it's a mass misprint though .
anam is offline  
Old Dec 17, 14, 5:47 pm
  #642  
 
Join Date: Dec 2006
Posts: 333
Originally Posted by anam
It's not on everyone's statement... my friend's statement says 2014 . I do hope it's a mass misprint though .
Sadly, mine already says 2015, so I missed the boat for doubling up with a 2014+2015 credit.
GrnLantern is offline  
Old Dec 18, 14, 2:41 pm
  #643  
 
Join Date: May 2012
Posts: 514
I sent a SM and the response I received is:

"The Airline Statement Message for your Citi Prestige card is incorrect on your monthly billing statement. The message should display 2014, not 2015. This will be fixed with the January billing cycle.

The message states:

Congratulations you have made the most of your flight experience!
You have used your $250.00 Air Travel Credit for the year.
The credit will reset to $250.00 after your December 2015 billing cycle.

When it should state:

Congratulations you have made the most of your flight experience!
You have used your $250.00 Air Travel Credit for the year.
The credit will reset to $250.00 after your December 2014 billing cycle."
mizzou1 is offline  
Old Dec 18, 14, 5:39 pm
  #644  
 
Join Date: Jun 2014
Location: FL
Programs: AA EXP, Hyatt Diamond, SPG Plat, IC Plat Amb, HH Diamond, Marriott Platinum
Posts: 1,297
Originally Posted by mizzou1
I sent a SM and the response I received is:

"The Airline Statement Message for your Citi Prestige card is incorrect on your monthly billing statement. The message should display 2014, not 2015. This will be fixed with the January billing cycle.

The message states:

Congratulations you have made the most of your flight experience!
You have used your $250.00 Air Travel Credit for the year.
The credit will reset to $250.00 after your December 2015 billing cycle.

When it should state:

Congratulations you have made the most of your flight experience!
You have used your $250.00 Air Travel Credit for the year.
The credit will reset to $250.00 after your December 2014 billing cycle."
Thats great news!!!!!!!!!!
lotrbfme is offline  
Old Dec 18, 14, 5:52 pm
  #645  
 
Join Date: Mar 2011
Posts: 187
Is there a way to know ahead of time which in-flight purchases are reimbursed? Is this airline specific? I bought a good amount of snacks for my family on a RT transcontinental flight on AS two weeks, but the charges (ALASKA AIR IN FLIGHT SEATTLE WA / Restaurants - FAST FOOD RESTAURANTS) were not included in the "Congrats! Citi Air Travel Credit" line of my statement.
8tracks is offline  

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