Oct 28, 2014, 2:34 pm
Last edit by: tonei
Transition-Related Notes
• Members are starting to receive Priority Pass Select cards in the mail. These are sent by Collinson via USPS, separately from the rebranded Prestige cards.
• There was a decimal rounding error in the ThankYou point accounting on October statements. Remove a 0 from each of the totals reported - it should then match
• Members who signed up prior to 10/18 still only receive a $250 airline credit for the year; if you previously used the $200 incidental credit, you can get another $50 in airline purchases reimbursed through December.
• If you signed up before 10/18/14 you are eligible to receive the 15% discount and companion benefits for a year after your signup date. Call Citi at 877-288-2484 and ask to speak with a travel specialist, rather than letting them send the information to Spirit Incentives for an email quote. There are mixed reviews as to the efficacy of this service.
• Members are starting to receive Priority Pass Select cards in the mail. These are sent by Collinson via USPS, separately from the rebranded Prestige cards.
• There was a decimal rounding error in the ThankYou point accounting on October statements. Remove a 0 from each of the totals reported - it should then match
• Members who signed up prior to 10/18 still only receive a $250 airline credit for the year; if you previously used the $200 incidental credit, you can get another $50 in airline purchases reimbursed through December.
• If you signed up before 10/18/14 you are eligible to receive the 15% discount and companion benefits for a year after your signup date. Call Citi at 877-288-2484 and ask to speak with a travel specialist, rather than letting them send the information to Spirit Incentives for an email quote. There are mixed reviews as to the efficacy of this service.
CITI Prestige changes effective 10-18-14
Oct 26, 2014, 8:00 am
#466
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
Oct 26, 2014, 12:57 pm
#467
Join Date: Feb 2009
Location: SJC/PIT
Programs: AA EXP, AS 75K, TK Elite
Posts: 519
Considering Prestige as SQ has been added to transfer partners. As far as lounge access goes, my understanding is:
(Citi Prestige) + (DL SkyClub) = (Citi Executive AAdvantage) + (Amex Plat)
As a DL Plat who flies DL mostly internationally (have lounge access through status), I can essentially cut the AF to half? Am I missing something?
(Citi Prestige) + (DL SkyClub) = (Citi Executive AAdvantage) + (Amex Plat)
As a DL Plat who flies DL mostly internationally (have lounge access through status), I can essentially cut the AF to half? Am I missing something?
Oct 27, 2014, 9:07 am
#468
Join Date: Jun 2014
Posts: 319
those of you who received the new card, what carrier did citi use? I have a notice in my account saying a new card has been mailed to me. It's been a week and no card.
Oct 27, 2014, 10:09 am
#469
Join Date: Sep 2012
Location: Up In The Cloud
Programs: UA 1K MM; BA S, AA G; AS G; DL | SPG P50, M G, CC G, IHG P, HLT S | Hertz PC, Avis F
Posts: 682
If you push hard enough, you will get a "flight specialist" for immediate assistance. I was told they would get back to me in 24 hours. I waited... and waited... and waited for 48 hours yet no response. Then I called and insisted to speak to an agent. After 10-15 minutes hold, I got one.
Oct 27, 2014, 11:17 am
#470
Join Date: Oct 2006
Posts: 191
I do not have my new Citi Prestige cards or PP cards. However, I did get a notice about ten days ago that because of a national retailer's security breach (maybe Home Depot?) that my account # would change and new cards issued. I received my new account number cards Saturday via USPS. They are the original Prestige design, not the new design. I am a legacy Chairman MasterCard account that was transitioned to Prestige in 2013.
Oct 28, 2014, 2:41 pm
#472
Formerly known as stellertony
Join Date: Oct 2006
Location: MEX
Programs: UA Gold, DL Gold, NEXUS, APEC
Posts: 1,146
If you push hard enough, you will get a "flight specialist" for immediate assistance. I was told they would get back to me in 24 hours. I waited... and waited... and waited for 48 hours yet no response. Then I called and insisted to speak to an agent. After 10-15 minutes hold, I got one.
The restrictions seem to be the same as the Spirit Incentives website in that they can only book the cheapest available flight, but if you identify a specific flight that seems eligible and share it with the representative, that may speed up the process.
I spent 45 minutes on the phone (in part because it took several tries to get the flight specialist to understand that I wanted a one-way flight, and sat there silently for several minutes apparently waiting for me to tell him a return date after I'd already explained I didn't have one…). Ultimately I didn't end up booking my flight through them - partially my own fault I think because I was also looking at the AA website and I think that took the last seat out of inventory at the price they could book at. I went with a DL flight instead that was a few dollars more expensive - I probably could have asked if they could book that one for me but after 45 minutes I was over it.
Oct 28, 2014, 3:39 pm
#473
Join Date: May 2013
Posts: 48
Can someone that booked a companion or 15% discount after 10/18 confirm who charged their card, was it Spirit Incentives, the airline or someone else.
Oct 28, 2014, 4:56 pm
#474
Join Date: Sep 2012
Location: Up In The Cloud
Programs: UA 1K MM; BA S, AA G; AS G; DL | SPG P50, M G, CC G, IHG P, HLT S | Hertz PC, Avis F
Posts: 682
Oct 28, 2014, 4:58 pm
#475
Join Date: Mar 2011
Location: BOS
Programs: Delta Platinum, Hyatt Globalist
Posts: 308
Does that count as air travel for the purposes of points?
Oct 28, 2014, 6:38 pm
#477
Join Date: Sep 2012
Location: Up In The Cloud
Programs: UA 1K MM; BA S, AA G; AS G; DL | SPG P50, M G, CC G, IHG P, HLT S | Hertz PC, Avis F
Posts: 682
Oct 29, 2014, 12:54 am
#478
Ambassador: Alaska Airlines
Join Date: Feb 2008
Location: ANC, SAP
Programs: AS MVP Gold, Priority Pass
Posts: 1,863
I called late on a Sunday night and was transferred from the concierge to customer service to verify my eligibility, then transferred back to a different concierge, then transferred to a flight specialist.
The restrictions seem to be the same as the Spirit Incentives website in that they can only book the cheapest available flight, but if you identify a specific flight that seems eligible and share it with the representative, that may speed up the process.
I spent 45 minutes on the phone (in part because it took several tries to get the flight specialist to understand that I wanted a one-way flight, and sat there silently for several minutes apparently waiting for me to tell him a return date after I'd already explained I didn't have one…). Ultimately I didn't end up booking my flight through them - partially my own fault I think because I was also looking at the AA website and I think that took the last seat out of inventory at the price they could book at. I went with a DL flight instead that was a few dollars more expensive - I probably could have asked if they could book that one for me but after 45 minutes I was over it.
The restrictions seem to be the same as the Spirit Incentives website in that they can only book the cheapest available flight, but if you identify a specific flight that seems eligible and share it with the representative, that may speed up the process.
I spent 45 minutes on the phone (in part because it took several tries to get the flight specialist to understand that I wanted a one-way flight, and sat there silently for several minutes apparently waiting for me to tell him a return date after I'd already explained I didn't have one…). Ultimately I didn't end up booking my flight through them - partially my own fault I think because I was also looking at the AA website and I think that took the last seat out of inventory at the price they could book at. I went with a DL flight instead that was a few dollars more expensive - I probably could have asked if they could book that one for me but after 45 minutes I was over it.
It is listed as "BUSINESS SERVICES,NOT ELSEWHERE CLASSED" so it will almost certainly not automatically result in 3x points. I'm sure citi would honor if one called them about it.
Oct 29, 2014, 7:06 am
#479
Join Date: May 2013
Posts: 48
Oct 29, 2014, 8:58 am
#480
Join Date: Oct 2007
Location: L.A.
Programs: WN A-list & CP, Delta GM
Posts: 448
I have used the card with new card design several times. My biggest complaint is the magnetic stripe in front and kind of hidden - every single time i had to explained to them about that at restaurants. It got annoying.
Many Chase cards have clean fronts but the stripes are still in the back.
Many Chase cards have clean fronts but the stripes are still in the back.