Oct 28, 2014, 2:34 pm
Last edit by: tonei
Transition-Related Notes
• Members are starting to receive Priority Pass Select cards in the mail. These are sent by Collinson via USPS, separately from the rebranded Prestige cards.
• There was a decimal rounding error in the ThankYou point accounting on October statements. Remove a 0 from each of the totals reported - it should then match
• Members who signed up prior to 10/18 still only receive a $250 airline credit for the year; if you previously used the $200 incidental credit, you can get another $50 in airline purchases reimbursed through December.
• If you signed up before 10/18/14 you are eligible to receive the 15% discount and companion benefits for a year after your signup date. Call Citi at 877-288-2484 and ask to speak with a travel specialist, rather than letting them send the information to Spirit Incentives for an email quote. There are mixed reviews as to the efficacy of this service.
• Members are starting to receive Priority Pass Select cards in the mail. These are sent by Collinson via USPS, separately from the rebranded Prestige cards.
• There was a decimal rounding error in the ThankYou point accounting on October statements. Remove a 0 from each of the totals reported - it should then match
• Members who signed up prior to 10/18 still only receive a $250 airline credit for the year; if you previously used the $200 incidental credit, you can get another $50 in airline purchases reimbursed through December.
• If you signed up before 10/18/14 you are eligible to receive the 15% discount and companion benefits for a year after your signup date. Call Citi at 877-288-2484 and ask to speak with a travel specialist, rather than letting them send the information to Spirit Incentives for an email quote. There are mixed reviews as to the efficacy of this service.
CITI Prestige changes effective 10-18-14
Jul 28, 2014, 4:18 pm
#211
Join Date: Nov 2004
Location: Philadelphia
Programs: AA (Exec Plat), ANA (Plat), Club Carlson (Gld), Hilton (Diamond), IHG (Plat), SPG (Gld)
Posts: 447
My mom just applied on Friday but we are unable to login to spirit incentives even though we already have a Prestige card. I was able to login on Friday, but since Saturday when I try to login, it says that I don't have any benefits as was communicated to me in August 2013, and references Citi Thankyou Premier. I previously did have 2 Thankyou Premier cards, and downgraded one to Thankyou Preferred and upgraded the other to Citi Prestige, but have not had any problems logging in until this weekend and I have been using the first 5 digits for Prestige Mastercard and not my old THankyou Premier Visa first 5 digits.
So I am curious if my mom will receive the companion benefits and also whether others are having trouble logging in?
Jul 29, 2014, 1:18 am
#213
Join Date: Apr 2012
Posts: 432
And maybe they are going to send a carbon fiber card that was originally depicted in the marketing materials?
Jul 29, 2014, 7:32 am
#215
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,953
Jul 29, 2014, 11:19 am
#216
Join Date: Jan 2014
Location: TYS/BNA/ATL
Programs: UR, TYP, MR, C1, AA, UA, WN, BA, AS, AV, AC, Choice, Hyatt, IHG, Hilton, Wyndham, Marriott
Posts: 1,973
I called Citi, and they said that my AF will stay at $350. That means my AF is going to be just $100, or $150 with AU, which is not bad, so no need to downgrade to Premier. They also said that I will earn Flight Points on a tickets purchased before October 18th. My companion ticket benefit is good till my anniversary date, which is in December. I also applied for an AU, and they said AU will also be eligible for companion ticket. They also said that the design is going to be changed with all the numbers on the back of the card, similar to Chase Sapphire Preferred or Discover It.
Jul 29, 2014, 1:58 pm
#217
Join Date: Nov 2004
Location: Philadelphia
Programs: AA (Exec Plat), ANA (Plat), Club Carlson (Gld), Hilton (Diamond), IHG (Plat), SPG (Gld)
Posts: 447
An interesting note for customers who applied after October 18, 2013 is that while the companion pass and 15% off benefit should exist until your 1 year anniversary, rereading the terms & conditions, Citibank indicates that card members will need to call 1-877-288-CITI after October 18, 2014 to continue to use these benefits since Spirit Incentives will no longer be handling the program.
As such, I am wondering whether these benefits are really worth it because we will not be able to see inventory, and the Citi representatives may have access to a larger network of providers than Spirit Incentives did which would mean airlines like Spirit might show up more frequently since it is supposedly based on the lowest fare available for the dates selected.
As such, I am wondering whether these benefits are really worth it because we will not be able to see inventory, and the Citi representatives may have access to a larger network of providers than Spirit Incentives did which would mean airlines like Spirit might show up more frequently since it is supposedly based on the lowest fare available for the dates selected.
Jul 30, 2014, 11:17 am
#219
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Chicagoland, IL, USA
Programs: WN CP, Hilton Diamond
Posts: 14,185
In addition to 30K signup bonus for minimal spend, there's 30K more for I think $10K spend in 12 months. Don't know if this is a Citigold thing or a branch offer thing. May knock that mostly out paying property taxes online in a couple days.
Last edited by toomanybooks; Jul 30, 2014 at 11:23 am
Jul 30, 2014, 11:50 am
#220
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Chicagoland, IL, USA
Programs: WN CP, Hilton Diamond
Posts: 14,185
By the way, how/when have the flight points been credited? Trying to understand how Citi actually knows you have taken the flight you bought with the card.
Jul 30, 2014, 11:56 am
#221
Join Date: Jun 2014
Posts: 319
I got approved of the card and send a message asking about matching the in branch bonus offer (30k+30k bonus points, $350AF). citi replied that I need to show them the offer. A while ago someone posted here that they were able to successfully match. Did you have to send in a picture of the offer? I have a front pic of the offer. Would that work?
or should I just wait a few days/ weeks and call in to get some other rep to match?
or should I just wait a few days/ weeks and call in to get some other rep to match?
Jul 30, 2014, 12:19 pm
#222
Join Date: Apr 2010
Location: SFO
Programs: OZ *G; HH Diamond;
Posts: 1,644
Jul 30, 2014, 12:28 pm
#223
Join Date: Feb 2012
Location: LAX
Programs: AA, TY, UR, UA, US, WN, MR, SPG
Posts: 1,453
Jul 30, 2014, 12:30 pm
#224
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,953
There is an entire thread discussing this feature:
http://www.flyertalk.com/forum/credi...ht-points.html
Jul 30, 2014, 1:37 pm
#225
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Chicagoland, IL, USA
Programs: WN CP, Hilton Diamond
Posts: 14,185
They do not. Flight Points post at the end of the billing cycle following the cycle in which the first flight was scheduled. Schedule information is transmitted with the purchase of an airline ticket, and will appear on the PDF statement. Note that only the first four segments are transmitted. If you book a more complex itinerary you will need to submit a manual claim.
There is an entire thread discussing this feature:
http://www.flyertalk.com/forum/credi...ht-points.html
There is an entire thread discussing this feature:
http://www.flyertalk.com/forum/credi...ht-points.html
Last edited by toomanybooks; Jul 30, 2014 at 1:46 pm