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Citi AA credit cards, except Executive. (2013-2014)

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Old Jun 13, 2013, 2:57 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: mia
This wiki is no longer being maintained/updated.

See the new thread & wiki at http://www.flyertalk.com/forum/citi-...24-months.html.

* * *


SEE NEW THREAD - 50K AA Cards


As of Sunday August 25, 2013:
Reports indicate personal cards can no longer be rapidly churned.

Click HERE to review the previous thread on this topic.

Recommended Application Procedure:
Clear cache and cookies prior to applying or use an incognito or private browsing session to apply. Opening multiple different apps in different windows or tabs or failing to clear cookies/cache has resulted in people receiving a lesser offer.

For information on the Executive version of this card, with $450 annual fee, not waived, see: Up to 100k miles Citi Executive AAdvantage offers

MOST CURRENT 50K LINKS:

Citi Personal and Business:50K miles & two Admirals Club one-day passes after $3000 spend in 3 months, $95 fee waived first year.

Citi AA Platinum Personal Mastercard, 50,000 miles after $3k spend in 3 months. $95 annual fee, waived first year. Landing page available here. This is a CHIP and Signature card.

Landing page for 50K Business and Personal MC requires $3K spend in 3 months. $95 annual fee, waived first year. This page leads to the following application pages:
Landing page for 50K Business and Personal MC after $3K spend in 3 months. $95 annual fee, waived first year. This page leads to the following application pages:
Landing page for 50K Business and Personal MC after $3K spend in 3 months. $95 annual fee, waived first year. This page leads to the following application pages:
Landing page for 50K Business MC after $3K spend in 3 months. $95 annual fee, waived first year. This page leads to this application page.

OTHER PERSONAL CARDS

Citi Platinum Select Mastercard. 30,000 miles after $1k spend in 3 months. $95 annual fee, waived first year. Up to $100 statement credit for AA purchases. Landing page available here.

Citi Platinum Select Mastercard. 30,000 miles after $1k spend in 3 months. $95 annual fee, waived first year.

Citi Gold Mastercard. 25,000 miles after $750 spend in 3 months. $50 annual fee, waived first year. Landing page available here

If you are already a Citigold customer, read this post from the Miles Professor about another 50K offer from your branch office for the American Airlines credit card.

OTHER BUSINESS CARDS

Citi Business MasterCard. 40,000 miles after $3k spend in 3 months. $95 annual fee, waived first year. Landing page available here.

Citi Business Mastercard. 35,000 miles after $1.5k spend in 3 months.

Citi Business Mastercard. 30,000 miles after $1k spend in 3 months. $95 annual fee, waived first year. Landing page available here.

Citi Business Mastercard. 30,000 miles after $1k spend in 3 months. $95 annual fee, waived first year. Up to $100 statement credit for AA purchases. Landing page available here.


Citibank Contacts/Resources (Please add the others that you know)
  • Application status: https://www.accountonline.com/cards/...?screenID=3187
  • (800) 695-5171 – Personal Application Status and Reconsideration Line with live rep
  • (800) 763-9795 – General Personal Application Inquiries with live rep
  • (800) 645-7240 – Business Application Status and Reconsideration Line, dial option 3 then option 1 for application status
  • (800) 288-4653 – Business Application Status and Reconsideration Line, dial option 3 then option 1 for application status
  • (866) 606-2787 – General Application and Account Questions with live rep
  • (888) 201-4523 – Application status
  • (866) 606-2961 – Reconsideration Line.
  • Twitter : @AskCiti. Very powerful tool.
  • Executive Office - useful for getting a more empowered agent for reconsideration purposes: CitiBank Executive Review Department, P.O. Box 6000, Sioux Falls, SD 57117

FAQ
  1. Are these AA cards churnable?
  2. What are the most current time-restriction rules in applying for all Citi cards?
  3. Do I need to close existing cards before applying?
  4. When should I close existing Citi accounts?
  5. Can I apply for a business card if I don’t have a business?
  6. Can I buy Visa gift cards to meet my minimum spend?
  7. Do I get 10% back when redeeming miles for awards?
  8. Do I have to use my own AAdvantage number on applications?
  9. There is nothing on the application page stating the bonus miles. How do I know what I will be getting?
  10. When will my bonus miles post?
  11. I met the minimum spend. Why does my statement say "Miles Reported to AA: 0"?
  12. Can I cancel a card using secure messaging?
  13. I activated the card online and got a message about this card replacing an old card. What does that mean?
  14. Which credit bureau does Citi pull and can I force them to use a different one?

1. Are these AA cards churnable?
Yes and No. The general rules are:
  • Personal AA cards: As of August 25, 2013 all linked personal AA cards in this thread can be churned only after Citi decides that you are no longer an existing cardmember. This usually occurs between 12 and 26 months after your last successful AA personal card approval of any type including AA Executive card(s). If you want both a Platinum card and an Executive AA card and are eligible under the 12-26 month rule, get the Platinum card first or the Executive card will restart the clock. Although it is not a hard-and-fast rule, 18 months after previous approval is the most common. YMMV. You do not need to cancel old personal cards.
    • Note: You cannot circumvent this rule by applying for a card type different from your previous Citi AA card. If your last personal AA card was a Visa, the waiting period for your next personal AA card will be the same regardless of whether you apply for a Visa, MC, or Amex.

  • Business AA cards: have been churnable repeatedly by some people without restriction other than the general Citi application rules. Apply once every 91-95 days. For unknown reasons, some other people have been unable to churn business cards at all. Also, some (but not all) people need to completely cancel their previous business card (ie, cancel both the card account and the associated master account) before they can apply for another business card.

    Note: If you encounter difficulty in obtaining a Citi AA business card after holding one before, it may because of the unusual way Citi sets up business accounts. The business account per se has its own master number; like a standard MC/Visa, this master account number is 16 digits. In addition, each card on the account has its own 16-digit card number. Each of these numbers, including the number for the primary cardholder, is different from the master account number.

    Sometimes, when you call to close your card account, all the card numbers are canceled but the master account remains open. When this happens, subsequent applications for a business card may encounter difficulty. Online, there should be a dropdown of accounts under your business login; the number that match your card number is your card account, the number that does not match your card number is your master account. When cancelling, ask to cancel both accounts, giving the last 4 digts of each (as shown in that dropdown).


2. What are the most current time-restriction rules in applying for all Citi cards?
  • Only 1 Citi application of any kind per week (8 days to be safe).
  • No more than 2 Citi applications of any kind in 60 days (65 days to be safe).
  • No more than 1 Citi business application in 90 days (95 to be safe). This does not override the rules above.

While the day limits are a little flexible by a few days either way and YMMV, the rules themselves are not flexible. Note: In applying the rules above, count all Citi applications, including denials and/or applications for non-AA cards.

Mixed type Example:
Day 1 60K HHonors Visa
Day 9 or later 50K Personal Platinum Visa
Day 66 or later 50K Business #1
Day 74 or later 60K Executive
Day 161 or later 50K Business #2
18 Months, 74 days or later 50K Personal Platinum Visa

Not sure what day you applied? The date is written year, month, day in the application number: 201402280000 means you applied on Feb 28, 2014


3. Do I need to close existing cards before applying?
No. There is no requirement that you close previous personal accounts. People have reported having 4 or more of the exact same card. However, many people have reported problems getting AA Business cards if they have an open Business account.


4. When should I close existing Citi accounts?
This is a matter of personal preference. Citi cards can be closed immediately after receiving a bonus and paying off the balance. There are no verifiable reports of Citi clawing back miles (exception - miles were clawed back for returned merchandise around November 2011).

Reasons to keep accounts open:
  • Having large credit lines improves your utilization percentage.
  • Maintaining old cards improves average age of cards.
  • Credit lines can be moved from old cards to new cards.
  • Anecdotal evidence suggests that Citi counts the credit lines of recently-closed accounts for 3-6 months against your total available credit.
  • You can receive retention offers once every 6 months per card. See this thread for details on the latest retention offers.

Reasons to close accounts:
  • Having a large amount of available credit with Citi will eventually reduce your chances of instant approval. Your application will automatically be reviewed if your CL's total 75K or more. This may also result in a large disparity between existing account CL's and new CL's, such as 20K, 20K and 1K for a new card, as an example.
  • There is little incentive to pay an annual fee if it is not waived.
  • The annual fee on Business cards is rarely waived.
  • Having a large number of open Citi cards will show up on your credit report and may affect non-Citi applications as well as the overall age of your accounts.


5. Can I apply for a business card if I don’t have a business?
Anyone can apply for a business card. You do not need a registered business with an EIN. If you do not have a business with an EIN or with bills/accounts in the business name, you can apply using your name as the business. The three possibilities are that: 1. You could be approved unconditionally, 2. You could be asked to fax a couple of bills or accounts (water, electricity, gas, cable, or phone bills, bank accounts, etc.) in the name of the business to Citi, or 3. You could be required to fill out and send a 4506-T tax form. Whatever you do do not make up income etc. about the business. Plenty of people have been issued cards for businesses with $0 annual revenue, 1-5 employees, and 0 years in business.


6. Can I buy Visa gift cards to meet my minimum spend?
Purchases from banks are almost always coded as a cash advance regardless of what they are for. Purchases from stores, e.g. CVS, are almost always coded as a purchase.
If you are concerned about it, it’s recommended to send a secure message Citi and have them set your Cash Advance limit to zero. Phone CSRs often say they can not do this.


7. Do I get 10% back when redeeming miles for awards?
It depends. First, the rebate program (which began in April 2012) applies only to holders of these cards:
  • Citi Platinum Select AAdvantage Visa Signature
  • Citi Platinum Select AAdvantage World MasterCard
  • Citi Platinum Select AAdvantage World Elite MasterCard
  • Citi Select AAdvantage American Express
It does not apply to the Citi Gold World MasterCard, Citi Executive products, or some of the Citi Business cards.

Also, the maximum rebate for any cardholder in a single calendar year is 10,000 miles. Having more than one qualifying Citi AA card will not allow you to receive a larger rebate; the restriction applies per AAdvantage account.

For more on the 10% rebate benefit, see Citi 10% miles back / rebate for reward redemption.


8. Do I have to use my own AAdvantage number on applications?
Yes. The name on the card application must match the name on the AAdvantage account. You cannot apply for multiple cards for different people and use the same AAdvantage account number. AA does not care or even know how many Citi accounts you have so there is no harm in having your AAdvantage account number associated with multiple cards in your name. If you forget to add your AAdvantage account number to your application, an AAdvantage account in your name will be created and can later be merged with your existing account by calling AA.


9. There is nothing on the application page stating the bonus miles. How do I know what I will be getting?
You need to have faith in the people here if you want to maximize your miles. The people on this board constantly apply for these cards and report back what they are told are the benefits and what they actually receive. The way Citi works is that if you are approved for a card, you will get the bonus associated with the link you applied under as long as you make the minimum spend. It does not matter if you already had the card or anything else. If you are approved - then you get the bonus. The two exceptions to this are: 1. If you fail to clear your cache and accidentally load a cached application, you get the miles associated with that application and 2. Some people have recently succeeded in 'bumping the bonus' by contacting Citi and requesting a match to a 50K offer after applying for a 40K card. If you don't feel like trusting in the experiences of others, then apply for an offer with a landing page.


10. When will my bonus miles post?
Two working days after the date of the statement containing the charge that takes you across the spend threshold. It posts overnight, it'll be there when you check your AAdvantage account in the morning.


11. I met the minimum spend. Why does my statement say "Miles Reported to AA: 0"?
No one knows exactly why this is happening to some people (Citi blames AA, AA blames Citi, and both blame the merger). It supposedly has something to do with the time it takes them to properly link your AAdvantage number to your card. There are two ways to deal with this:
  • Wait 1-2 statement periods, and see if the points post on their own. Per Citi, it can take this long for the accounts to link.
  • Call AA (1-800-882-8880) and open a case about it. Most people have had their miles post within 2 weeks of doing this.

For ongoing discussion, see Some AA Citi Card miles not transferred to AAdvantage accounts [Q3 2013 - Q1 2014]


12. Can I cancel a card using secure messaging?
Yes, assuming you have set up the credit card in your Citi account. Quick and easy.


13. I activated the card online and got a message about this card replacing an old card. What does that mean?
When activating cards online, Citi normally displays the text:

"This account replaces your old account, which is now closed. Statements for your old account will be available for up to 6 months. Your current account summary and unbilled transactions are now listed under your new account number."
This is normal and is supposed to be displayed when activating a replacement card but it seems to display even when activating a brand new card. This is nothing to worry about.


14. Which credit bureau does Citi pull and can I force them to use a different one?
Citi appears to use Experian most frequently, followed by Equifax. For some people they pull both. It depends on where you are located. You can check the Credit Boards database to see where card issuers have pulled recently.

For the most part, freezing Experian, or another bureau, will not cause Citi to pull a different bureau. They will almost certainly require you to unfreeze the bureau they wish to pull or deny your application. Some people have been successful providing the PIN but others have not. Mostly, freezing a credit bureau in an attempt to force Citi to pull a different one seems to waste time, money, and effort for little result. But YMMV.

For one person's experiences with various card issuers, check here.


For rules and info on any offers that include Admirals club passes or statement credits, see here.
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Citi AA credit cards, except Executive. (2013-2014)

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Old Jan 29, 2014, 11:23 pm
  #4021  
 
Join Date: Apr 2007
Posts: 1,857
For those who have been asked to provide documentation before opening a business card:
If you've opened another business card since that time, did you have to provide documentation again? Did you still have the previous card open at the time?

I'm wondering if once you've got a business account/line of credit with Citi, they don't give you so much trouble the next time around - per their records, you have a business, so there's no need to harass you for proof. Any thoughts or data points on this?
bobert24 is offline  
Old Jan 30, 2014, 8:04 am
  #4022  
 
Join Date: Mar 2009
Location: LAX
Posts: 3,267
Originally Posted by KennyBSAT
I know (from the other thread) you aren't real thrilled with Citi, but cancelling the card will not accomplish anything. Keep it and then transfer the CL to a new Citi card in ~6 months. Thanks again for sharing!
No problem! Well, in 6 months I can lie and tell them I make $50k, which would be a perfectly reasonable income to report w/ my demo profile (they can see the student loans I acquired in grad school). I'm sure I'll get approved with some good old fashioned all-American lying!

Anyway, I'm thinking maybe I can work this to get a fat retention bonus, especially if I cancel before the World Exec promo ends. I can honestly tell them that their short-sighted policies caused me to miss out on the big bonus everyone else was getting and soured me on Citibank. I figure they might just make me an offer to keep the card. If they don't or they offer me a pittance, I can close without losing anything.

None of which matters yet because they're such slugs! Still waiting on that card to arrive in the mail. Actually, I'm still waiting for their rejection letter to arrive for my app of 1/19. I've never dealt with such a lackadaisical company.

Last edited by lobo411; Jan 30, 2014 at 8:09 am
lobo411 is offline  
Old Jan 30, 2014, 8:05 am
  #4023  
 
Join Date: Jul 2010
Posts: 78
...and another 200k later...
yeki89 is offline  
Old Jan 30, 2014, 10:01 am
  #4024  
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Is there a reason why the Citi Executive® / AAdvantage® World EliteTM MasterCard® 100K offer isn't on the Wiki? Granted the $450 fee is high, but 100K is a nice offer... Was just approved for this, AM...
FlightNurse is offline  
Old Jan 30, 2014, 10:20 am
  #4025  
 
Join Date: Aug 2013
Location: Orange County, CA
Programs: AA, BA, SPG Gold
Posts: 665
Originally Posted by FlightNurse
Is there a reason why the Citi Executive® / AAdvantage® World EliteTM MasterCard® 100K offer isn't on the Wiki? Granted the $450 fee is high, but 100K is a nice offer... Was just approved for this, AM...
I'd like to see this on the wiki too, although I have found it elsewhere. I just trust FT

Also... I see that this card does not give 10% miles back with mileage redemption (max 10,000 miles) - I have the Citi Platinum that does offer this perk. Does anyone know if I'll still get this perk since I'd have 2 cards (assuming, of course, I'm approved)

One last thing. I'm been looking at the Lounges and the list seems kind of short. Does anyone know if there is a lounge in FLL? I hate that airport and it's our next trip.

Once again... thanks for all of your great information!!!
slhansen219 is offline  
Old Jan 30, 2014, 10:31 am
  #4026  
 
Join Date: Feb 2013
Location: San Antonio
Programs: AS MVP
Posts: 2,276
The Executive card is a separate card and program with separate benefits, separate rules and a separate FT thread, as has always been the case.
KennyBSAT is offline  
Old Jan 30, 2014, 11:07 am
  #4027  
 
Join Date: Jan 2009
Location: LAX
Posts: 670
Originally Posted by FlightNurse
Is there a reason why the Citi Executive® / AAdvantage® World EliteTM MasterCard® 100K offer isn't on the Wiki? Granted the $450 fee is high, but 100K is a nice offer... Was just approved for this, AM...
Originally Posted by slhansen219
I'd like to see this on the wiki too, although I have found it elsewhere. I just trust FT
http://www.flyertalk.com/forum/credi...ge-offers.html
sk8uno is offline  
Old Jan 30, 2014, 11:34 am
  #4028  
Moderator: Chase Ultimate Rewards
 
Join Date: Apr 2005
Location: SFO
Programs: UA 2P, MR LT Plat, IHG Plat, BW Dia, HH Au, Avis PC
Posts: 5,452
Originally Posted by FlightNurse
Is there a reason why the Citi Executive® / AAdvantage® World EliteTM MasterCard® 100K offer isn't on the Wiki?
Originally Posted by slhansen219
I'd like to see this on the wiki too, although I have found it elsewhere. I just trust FT
I added a link to the offer thread in the wiki. Please note that any established user, who can see the "Edit" button, is allowed and expected to directly edit the wiki. That's why we added the feature in the first place. All we ask is that you try to keep consistent with the format and only add what you know to be true.
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Old Jan 30, 2014, 11:38 am
  #4029  
 
Join Date: Aug 2013
Location: Orange County, CA
Programs: AA, BA, SPG Gold
Posts: 665
Originally Posted by MDtR-Chicago
I added a link to the offer thread in the wiki. Please note that any established user, who can see the "Edit" button, is allowed and expected to directly edit the wiki. That's why we added the feature in the first place. All we ask is that you try to keep consistent with the format and only add what you know to be true.
Thanks both of you!! Great Info!! Thanks why I keep coming back!!
slhansen219 is offline  
Old Jan 30, 2014, 11:40 am
  #4030  
 
Join Date: Jul 2011
Location: Chicago
Posts: 160
Originally Posted by jcsimard
Same problem here. 2 statements reporting miles accumulated but not reported to AA.

Here is their answer I got today after I complained:

"When applications are approved and an account number created, the name, address and any AAdvantage number on the application is forwarded to American Airlines. American Airlines will use an automated process to assign AAdvantage numbers to the new accounts. It can take 2-3 billing periods to complete this process and we are unable to expedite this process. We can confirm that AAdvantage number XXXXXXX has been requested as the assigned AAdvantage number for this account.

As Airlines has not yet notified us of the AAdvantage number to be assigned to this account. The miles earned on your statements have been retained at Citi. Once an AAdvantage number is assigned to your account, the retained miles will be forwarded to American Airlines with the miles on the following statement

We hope this information is helpful."

By the way it's an old AA account created more than 25 years ago!
I emailed them again and said I wanted to book an award using the 50k miles. This was their response:

We want to address all your concerns. Thank you for responding to our
most recent email.

I contacted the partner desk who is our liaison with Citibank. We are
still waiting on your miles to post to your account. I have authorized
your account to be put up to 50,000 miles into the negative (basically a
loan) so you can book your award.

You will need to contact AAdvantage Reservations to book your award. To
reach AAdvantage Reservations directly, the telephone number is
800-882-8880 -- just speak 'Award Travel' at the Main Menu.
Citi still maintains they have done all they can do. Seems like AA knows this is an issue on their end.
kaipoman is offline  
Old Jan 30, 2014, 11:56 am
  #4031  
 
Join Date: Sep 2013
Programs: AA Lifetime Gold
Posts: 3,677
Originally Posted by slhansen219

Also... I see that this card does not give 10% miles back with mileage redemption (max 10,000 miles) - I have the Citi Platinum that does offer this perk. Does anyone know if I'll still get this perk since I'd have 2 cards (assuming, of course, I'm approved)

Once again... thanks for all of your great information!!!
You'll get the 10% rebate, as long as you keep a personal card open too. Having the exec card won't invalidate the benefits of the personal card.
Brugge is offline  
Old Jan 30, 2014, 1:09 pm
  #4032  
 
Join Date: Mar 2009
Location: LAX
Posts: 3,267
Wow these Citibank jokers are models of efficiency...Only 2 weeks after my rejected app and I already got my letter! Maybe another 6 weeks will see the arrival of my new card for the accepted app from 1/22!
lobo411 is offline  
Old Jan 30, 2014, 2:04 pm
  #4033  
 
Join Date: Sep 2012
Posts: 3
Help with Citi not honoring 50k sign-up bonus

Hoping someone can lend some advice:

My wife previously had an AA World Mastercard (personal), applied sometime in 2009, cancelled June/July 2013. Citi has been proliferating our mail box with offers for the AA World Mastercard (50k mile bonus after $3,000 spend in 3 months) for the past 3-4 months. She finally decided to pull the trigger on getting this card again.

Fast forward: Instant approval, she gets the card, calls in to activate and confirm bonus miles. She is told by the CSR that since it has not been 18 months since she CANCELLED the prior card, that she is not eligible for the bonus. I have done my homework prior to this, and know that the average is ~18 months from the time of successful APPROVAL for the prior card before you can successfully re-apply for the card. All is says on the application is one can not have or RECENTLY had the card, no mention of a time frame.

My wife elevated the call to a manager, who was nicer than the initial CSR, but not all too helpful. She said she would open up a case, but we would need to provide them with the original application reference #, which we did not have at the time of the initial phone call to activate the new card (app was at home, we were not).

Any suggestions on how to facilitate this to ensure she gets the sign-up bonus?

Thanks in advance.

Kevin
speedytahiti is offline  
Old Jan 30, 2014, 4:33 pm
  #4034  
Moderator: Chase Ultimate Rewards
 
Join Date: Apr 2005
Location: SFO
Programs: UA 2P, MR LT Plat, IHG Plat, BW Dia, HH Au, Avis PC
Posts: 5,452
Originally Posted by speedytahiti
My wife elevated the call to a manager, who was nicer than the initial CSR, but not all too helpful. She said she would open up a case, but we would need to provide them with the original application reference #, which we did not have at the time of the initial phone call to activate the new card (app was at home, we were not).

Any suggestions on how to facilitate this to ensure she gets the sign-up bonus?
Welcome to FT... you've likely caused your own problems here. The reps rarely know the real answer. Especially at Citi, they frequently tell you whatever they think is probably correct. It is likely, if you had not escalated anything, that the bonus would have been awarded without any trouble.

At this point, there might not be anything you can do. Best move is what you should have done in the first place: Make the spend and wait for the bonus to post.

EDIT: Just noticed you didn't actually open the case... Just make the spend immediately and wait a statement or two to see if you get the bonus.
MDtR-Chicago is offline  
Old Jan 30, 2014, 7:51 pm
  #4035  
FlyerTalk Evangelist
 
Join Date: Jul 2003
Location: Florida
Posts: 29,755
Originally Posted by slhansen219
I'd like to see this on the wiki too, although I have found it elsewhere. I just trust FT

Also... I see that this card does not give 10% miles back with mileage redemption (max 10,000 miles) - I have the Citi Platinum that does offer this perk. Does anyone know if I'll still get this perk since I'd have 2 cards (assuming, of course, I'm approved)

One last thing. I'm been looking at the Lounges and the list seems kind of short. Does anyone know if there is a lounge in FLL? I hate that airport and it's our next trip.

Once again... thanks for all of your great information!!!
So you think AA website would hide information on the lounge locations?

If it is not on AA's list, then it does not have it.

No. There is not only no lounge at FLL, the concourse AA flies out from, is downright dreadful - not even an eatery but coffee and donuts shop only.
Happy is offline  


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