May 29, 2013, 3:40 pm
Last edit by: rrgg
When do my Thank You points expire?
It depends.
It's important to understand that if you have multiple Citi cards ("sponsor accounts") generating points into a single TY account, those pooled points may have different expiration dates based upon the rules of the corresponding sponsor account. Points from some sponsor accounts never expire as long as the sponsor account is open, while others have an expiration date based on the date of earning. (For a comprehensive list of expiration rules, see the TYP T&C.)
To complicate matters further, points-earning activity from a sponsor account will often extend the validity of older points from that same sponsor account.
What happens when I cancel a credit card from which I have earned TY points?
Points previously earned from that sponsor account will expire after 60 days.
What happens when I downgrade a Prestige card or Premier card from which I've earned TY points?
A product change from one ThankYou earning card to another ThankYou earning card should keep the points from expiring.
What are the rules for sharing points from my account to another TY account?
If you share points with (that is, make an internal TY transfer to) another TY account, those points will expire 90 days after the transfer. Note that
For details, see ThankYou Point Sharing capped at 100,000 points per calendar year
When I redeem points (for travel, gift cards, etc.), which ones does Citi use up first?
Citi will use the points with the soonest expiration date, which may or may not be points from a canceled sponsor account.
How can I see my expiring points?
Follow these steps:
Why do I see a warning that points expire in 7 days after converting from Citi Preferred to Citi Rewards+?
Citi acknowledges this message can appear in error after converting from one ThankYou credit card to another type of ThankYou credit card. If your points actually expired they will adjust the point balance upon request. In at least one case, the expiration never occurred despite the message.
If you converted a ThankYou credit card to a non-ThankYou credit card, that may be a different issue, and it's possible points really will expire by the stated deadline.
The info about 24-month clocks vs product changes came from these web pages:
https://www.doctorofcredit.com/produ...w-card-number/
https://thepointsguy.com/2017/07/pro...24-month-rule/
It depends.
It's important to understand that if you have multiple Citi cards ("sponsor accounts") generating points into a single TY account, those pooled points may have different expiration dates based upon the rules of the corresponding sponsor account. Points from some sponsor accounts never expire as long as the sponsor account is open, while others have an expiration date based on the date of earning. (For a comprehensive list of expiration rules, see the TYP T&C.)
To complicate matters further, points-earning activity from a sponsor account will often extend the validity of older points from that same sponsor account.
What happens when I cancel a credit card from which I have earned TY points?
Points previously earned from that sponsor account will expire after 60 days.
What happens when I downgrade a Prestige card or Premier card from which I've earned TY points?
A product change from one ThankYou earning card to another ThankYou earning card should keep the points from expiring.
What are the rules for sharing points from my account to another TY account?
If you share points with (that is, make an internal TY transfer to) another TY account, those points will expire 90 days after the transfer. Note that
- this is true regardless of whether you share to another TY user or to another TY account you hold (if you have multiple TY accounts);
- you may not share points that are expiring in less than 90 days; and
- you may not share more than 100K points (or receive more than 100K shared TY points) in any calendar year.
For details, see ThankYou Point Sharing capped at 100,000 points per calendar year
When I redeem points (for travel, gift cards, etc.), which ones does Citi use up first?
Citi will use the points with the soonest expiration date, which may or may not be points from a canceled sponsor account.
How can I see my expiring points?
Follow these steps:
- Log into your Thank You account (either directly or via citicards.com)
- From the My Account menu (top right of screen), select either "My Account Overview" or "My Points Summary"
- Look for a statement near the top of the screen such as "You do not have any points expiring within the next 60 days or less"
- Select "View all expiring points"
- Alternate: If logged in, you should be able to see the list at:https://www.thankyou.com/accountStatementExpiry.jspx
Why do I see a warning that points expire in 7 days after converting from Citi Preferred to Citi Rewards+?
Citi acknowledges this message can appear in error after converting from one ThankYou credit card to another type of ThankYou credit card. If your points actually expired they will adjust the point balance upon request. In at least one case, the expiration never occurred despite the message.
If you converted a ThankYou credit card to a non-ThankYou credit card, that may be a different issue, and it's possible points really will expire by the stated deadline.
The info about 24-month clocks vs product changes came from these web pages:
https://www.doctorofcredit.com/produ...w-card-number/
https://thepointsguy.com/2017/07/pro...24-month-rule/
Citi ThankYou points - cancel, downgrade & expiration considerations (2012 - 2023)
Jun 12, 2018, 7:39 pm
#616
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
Jun 13, 2018, 1:30 am
#617
Join Date: Dec 2013
Location: LAX, SIN
Programs: SQ Gold, UA 1K
Posts: 40
Yes. The points I earn from both the Prestige and Premier go into the same ThankYou Rewards account. I made the mistake of combining the two separate ThankYou Rewards account into one.
Jun 13, 2018, 6:43 am
#618
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
This should not make any difference. When you downgrade your Prestige to Preferred the points will still be in the same ThankYou account, and you will be able to redeem them using the Premier rules.
Jun 18, 2018, 12:02 pm
#619
Join Date: Sep 2006
Location: SFO
Programs: BA Avios, UA MP, AA, Choice, Club Carlson
Posts: 1,096
Anyone else having the same problem with not being able to see the list of expiring points anymore?
Last week was able to see the whole list.
This week, since the weekend, could not pull up the list on the TYP website.
Could someone log in and check if they are having the same problem?
I already called but the agent just said hmm, hmm, the whole time.
Jun 24, 2018, 11:27 am
#620
Join Date: Nov 2016
Location: SEA
Programs: DL DM
Posts: 289
Sorry in advance--reading through pages of questions and responses, I see variations of my situation, but nothing identical.
Currently I have a Prestige, opened almost three years ago, with an annual fee coming up due in a couple weeks. I also have the Premier, which I signed up for a few months ago. I do not use the benefits of the Prestige, and was looking at my options. I think the AT&T Access More card will best compliment my current credit card regimen, and was hoping to product change. A couple questions:
1. AT&T Access More is a Mastercard, not Visa, correct?
2. I have about 80K TYP on my Prestige. If I product change to AT&T AM, do they stay active or will they expire in 60 days?
3. Is there anything I should do before product switching (like pooling the TYP from the Premier and Prestige)?
4. By keeping the Premier open, the points I earn with the AT&T AM card can still be transferred to airlines, correct?
Currently I have a Prestige, opened almost three years ago, with an annual fee coming up due in a couple weeks. I also have the Premier, which I signed up for a few months ago. I do not use the benefits of the Prestige, and was looking at my options. I think the AT&T Access More card will best compliment my current credit card regimen, and was hoping to product change. A couple questions:
1. AT&T Access More is a Mastercard, not Visa, correct?
2. I have about 80K TYP on my Prestige. If I product change to AT&T AM, do they stay active or will they expire in 60 days?
3. Is there anything I should do before product switching (like pooling the TYP from the Premier and Prestige)?
4. By keeping the Premier open, the points I earn with the AT&T AM card can still be transferred to airlines, correct?
Jun 24, 2018, 7:10 pm
#621
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
Sorry in advance--reading through pages of questions and responses, I see variations of my situation, but nothing identical.
Currently I have a Prestige, opened almost three years ago, with an annual fee coming up due in a couple weeks. I also have the Premier, which I signed up for a few months ago. I do not use the benefits of the Prestige, and was looking at my options. I think the AT&T Access More card will best compliment my current credit card regimen, and was hoping to product change. A couple questions:
1. AT&T Access More is a Mastercard, not Visa, correct?
2. I have about 80K TYP on my Prestige. If I product change to AT&T AM, do they stay active or will they expire in 60 days?
3. Is there anything I should do before product switching (like pooling the TYP from the Premier and Prestige)?
4. By keeping the Premier open, the points I earn with the AT&T AM card can still be transferred to airlines, correct?
Currently I have a Prestige, opened almost three years ago, with an annual fee coming up due in a couple weeks. I also have the Premier, which I signed up for a few months ago. I do not use the benefits of the Prestige, and was looking at my options. I think the AT&T Access More card will best compliment my current credit card regimen, and was hoping to product change. A couple questions:
1. AT&T Access More is a Mastercard, not Visa, correct?
2. I have about 80K TYP on my Prestige. If I product change to AT&T AM, do they stay active or will they expire in 60 days?
3. Is there anything I should do before product switching (like pooling the TYP from the Premier and Prestige)?
4. By keeping the Premier open, the points I earn with the AT&T AM card can still be transferred to airlines, correct?
2. I'm not sure if we have any datapoints on that. We only have one or two datapoints of that being true if you PC a Premier to Preferred. I don't even know if have a datapoint on PCing Prestige to Preferred.
3. Pooling does not help avoid any expiration (in case there is any expiration). Citi keeps track of which card each single TYP point was earned with, and that doesn't change if you pool.
4. Yes, after pooling.
Jun 30, 2018, 4:40 pm
#622
Join Date: Jun 2011
Posts: 3,528
Anyone else having the same problem with not being able to see the list of expiring points anymore?
Last week was able to see the whole list.
This week, since the weekend, could not pull up the list on the TYP website.
Could someone log in and check if they are having the same problem?
I already called but the agent just said hmm, hmm, the whole time.
Jun 30, 2018, 7:39 pm
#623
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
I hadn't looked at it for several months before, so until I saw your quote of the above post I didn't know if it was a fairly new problem or not.
Last edited by sdsearch; Jun 30, 2018 at 7:47 pm
Jul 1, 2018, 11:15 am
#624
Join Date: Sep 2006
Location: SFO
Programs: BA Avios, UA MP, AA, Choice, Club Carlson
Posts: 1,096
Not being able to view expired points and individual point earnings by card happened on or around 6/16/18. I know because literally I was able to see it one day and then the next I was never able to see it again.
I've called at least twice and filed "tickets."
One report from an agent was that there was an upgrade that weekend when it happened.
Regardless the issue remains unresolved and the only way to find out your expiring points is to call in.
Painful.
I've called at least twice and filed "tickets."
One report from an agent was that there was an upgrade that weekend when it happened.
Regardless the issue remains unresolved and the only way to find out your expiring points is to call in.
Painful.
Jul 15, 2018, 9:11 pm
#625
Join Date: Jan 2005
Location: San Diego US and Brisbane AU
Programs: AA EXP/2MM - DL PM - OZ Diamond - Bonvoy LTT - Hyatt Glob - IHG Plat - National EE - Sixt Platinum
Posts: 1,315
Of course, this is Citi so YMMV!
Aug 7, 2018, 11:09 am
#626
Join Date: Feb 2011
Location: Virginia, USA
Posts: 25
What are the DPs/what is the consensus on holding two TY Premier cards? Currently have one open and am past the 24 month point, so I'm eligible. What are the chances of being approved and receiving the bonus on a second TY Premier?
Aug 7, 2018, 12:20 pm
#627
FlyerTalk Evangelist
Join Date: Dec 2003
Location: LAX
Posts: 10,908
Does premier to preferred downgrade reset 24 mo clock?
Need buy a month or so before next citi application but premier annual fee is due now. No retention offers available. Looking for datapoints on whether the downgrade to preferred resets 24 mo bonus eligibility clock.
Citi CSR assured that it does not. Looks like one of the blogs reached out to citi and got the same no 24 mo reset answer however i can't find any datapoints to confirm this...
Citi CSR assured that it does not. Looks like one of the blogs reached out to citi and got the same no 24 mo reset answer however i can't find any datapoints to confirm this...
Aug 7, 2018, 12:35 pm
#628
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
Aug 7, 2018, 3:10 pm
#629
FlyerTalk Evangelist
Join Date: Dec 2003
Location: LAX
Posts: 10,908
while discussed extensively i could only find one DP of someone getting a new bonus after doing premier to preferred change on DoC (there were also DP of ppl getting hard pulls trying to downgrade so this is this in not particularly informative)
plenty of posts on card number staying the same but the real question is getting another bonus and that strangely has little to no DP
was hoping to see if anyone here had actual experience with this...
plenty of posts on card number staying the same but the real question is getting another bonus and that strangely has little to no DP
was hoping to see if anyone here had actual experience with this...
Aug 8, 2018, 11:55 am
#630
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
Need buy a month or so before next citi application but premier annual fee is due now. No retention offers available. Looking for datapoints on whether the downgrade to preferred resets 24 mo bonus eligibility clock.
Citi CSR assured that it does not. Looks like one of the blogs reached out to citi and got the same no 24 mo reset answer however i can't find any datapoints to confirm this...
Citi CSR assured that it does not. Looks like one of the blogs reached out to citi and got the same no 24 mo reset answer however i can't find any datapoints to confirm this...
The problem is, you can't know for sure whether you'll keep your account number or not. Cit is unpredictable in that regard, and agents don't know for sure ahead of time. So all you can do is convert and see what you get in the mail.
There is no safer thing, other than keeping the card open despite no retention offers, than downgrading to Preferred.
But how many times have you called about the retention offer? And did you threaten to "close" without actually saying you wanted to "close"?