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Citi ThankYou points - cancel, downgrade & expiration considerations

Citi ThankYou points - cancel, downgrade & expiration considerations

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Old Dec 24, 21, 2:05 pm   -   Wikipost
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When do my Thank You points expire?

It depends.

It's important to understand that if you have multiple Citi cards ("sponsor accounts") generating points into a single TY account, those pooled points may have different expiration dates based upon the rules of the corresponding sponsor account. Points from some sponsor accounts never expire as long as the sponsor account is open, while others have an expiration date based on the date of earning. (For a comprehensive list of expiration rules, see the TYP T&C.)

To complicate matters further, points-earning activity from a sponsor account will often extend the validity of older points from that same sponsor account.

What happens when I cancel a credit card from which I have earned TY points?

Points previously earned from that sponsor account will expire after 60 days.


What happens when I downgrade a Prestige card or Premier card from which I've earned TY points?

A product change from one ThankYou earning card to another ThankYou earning card should keep the points from expiring.


What are the rules for sharing points from my account to another TY account?

If you share points with (that is, make an internal TY transfer to) another TY account, those points will expire 90 days after the transfer. Note that
  • this is true regardless of whether you share to another TY user or to another TY account you hold (if you have multiple TY accounts);
  • you may not share points that are expiring in less than 90 days; and
  • you may not share more than 100K points (or receive more than 100K shared TY points) in any calendar year.

For details, see ThankYou Point Sharing capped at 100,000 points per calendar year


When I redeem points (for travel, gift cards, etc.), which ones does Citi use up first?


Citi will use the points with the soonest expiration date, which may or may not be points from a canceled sponsor account.


How can I see my expiring points?


Follow these steps:
  1. Log into your Thank You account (either directly or via citicards.com)
  2. From the My Account menu (top right of screen), select either "My Account Overview" or "My Points Summary"
  3. Look for a statement near the top of the screen such as "You do not have any points expiring within the next 60 days or less"
  4. Select "View all expiring points"
  5. Alternate: If logged in, you should be able to see the list at:https://www.thankyou.com/accountStatementExpiry.jspx
Note: The totals displayed will not include points expiring within 60 days as a result of closing a sponsor account. SOURCE


Why do I see a warning that points expire in 7 days after converting from Citi Preferred to Citi Rewards+?


Citi acknowledges this message can appear in error after converting from one ThankYou credit card to another type of ThankYou credit card. If your points actually expired they will adjust the point balance upon request. In at least one case, the expiration never occurred despite the message.

If you converted a ThankYou credit card to a non-ThankYou credit card, that may be a different issue, and it's possible points really will expire by the stated deadline.
The info about 24-month clocks vs product changes came from these web pages:

https://www.doctorofcredit.com/produ...w-card-number/

https://thepointsguy.com/2017/07/pro...24-month-rule/




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Old Aug 2, 22, 1:29 am
  #1051  
 
Join Date: Feb 2012
Posts: 3,848
Originally Posted by RobotsRock View Post
I wish it were that simple. For another person's account with only a Rewards+ the only cash option available is now 0.5 cpp. Premier, Customer Cash etc. are 1 cpp. My question was whether the downgrade process from Premier to Rewards+ allowed a grace or stack period to get the 1 cpp with the 10% back for 60 days or so if that's your only ThankYou card.
Ah, go it. It would be best to keep both Premier and Rewards+. Lately Citi has been quite accommodating with retention offers, so there's practically no cost to keep the Premier.
MaxVO is offline  
Old Aug 24, 22, 10:23 am
  #1052  
 
Join Date: Sep 2015
Location: Santa Barbara, CA, Park City, UT
Programs: AA EXP, Delta Plat, Marriott Plat,Hilton Diamond, Hyatt Globalist, IHG Plat
Posts: 681
Citi THANK YOU points expiring scenario

I'm coming up on my year anniversary and really don't need the Citi Premier card and it's annual fee. I'm not getting any value out of the $100 hotel credit because of the downsides of booking through their portal. So I think I'll downgrade to the custom cash card and use the $500 spend monthly on a category for 5x.

My understanding is because I have the Prestige card that my points earned on Premier card will not expire and remain as points transferrable all of the transfer partners. Is this correct?

I'm also wondering on the timing of downgrading, do I have to do it after they charge the next annual fee or is it after the actual anniversary date? I'm aware that I have 30 days to cancel and get the annual fee back.

Thank you.
Jonesdds is offline  
Old Aug 24, 22, 8:04 pm
  #1053  
 
Join Date: Feb 2012
Posts: 3,848
Originally Posted by Jonesdds View Post
...My understanding is because I have the Prestige card that my points earned on Premier card will not expire and remain as points transferrable all of the transfer partners. Is this correct?
You should be able to downgrade Premier to CC after having it for about a year, the timing of the fee not being relevant to that process. If you're successful in this process, the new card (Custom Cash) will keep your Premier points from expiring. Having Prestige alone will not prevent your Premier points from expiring.
MaxVO is offline  
Old Aug 24, 22, 8:08 pm
  #1054  
 
Join Date: Sep 2015
Location: Santa Barbara, CA, Park City, UT
Programs: AA EXP, Delta Plat, Marriott Plat,Hilton Diamond, Hyatt Globalist, IHG Plat
Posts: 681
Originally Posted by MaxVO View Post
You should be able to downgrade Premier to CC after about a year of membership, the timing of the fee not being relevant to that process. If you're successful in this process, the new card (Custom Cash) will keep your Premier points from expiring. Having Prestige alone will not prevent your Premier points from expiring.
In other words of cancel Premier whatever was earned on it will be on a 60 day counter for expiration, so could be transferred to a partner?
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Old Aug 24, 22, 8:27 pm
  #1055  
 
Join Date: Feb 2012
Posts: 3,848
Originally Posted by Jonesdds View Post
In other words of cancel Premier whatever was earned on it will be on a 60 day counter for expiration, so could be transferred to a partner?
Correct, so downgrading to CC is a better option.
MaxVO is offline  
Old Sep 22, 22, 6:37 am
  #1056  
 
Join Date: Jun 2020
Posts: 1
My Premier AF posted today. Obviously I will try for a retention offer. But if I don't get it, I plan on downgrading to a Custom Cash because I think it could become a regular card in my wallet. However, if I do downgrade from the Premier to CC, would this prohibit me from applying for a new CC in the future to get the sign up bonus? I understand that the terms say only one CC per customer but I've also seen data points of more than one CC via new application + product change. I wonder if this is possible the other way around: PC to a CC first, then apply for a second CC down the line?
Conflicted is offline  
Old Sep 28, 22, 8:55 pm
  #1057  
 
Join Date: Apr 2019
Posts: 32
Originally Posted by Conflicted View Post
My Premier AF posted today. Obviously I will try for a retention offer. But if I don't get it, I plan on downgrading to a Custom Cash because I think it could become a regular card in my wallet. However, if I do downgrade from the Premier to CC, would this prohibit me from applying for a new CC in the future to get the sign up bonus? I understand that the terms say only one CC per customer but I've also seen data points of more than one CC via new application + product change. I wonder if this is possible the other way around: PC to a CC first, then apply for a second CC down the line?
It would not keep you from getting a new Premier with a new SUB. However, you'll need to have waited 24 months since you last received the SUB. Worked for me. I downgraded the Premier two years ago to a Rewards+, then applied for another Premier a few months later. I'm hoping to do something similar with my Prestige (change to the Custom Cash). The Rewards+ is also great to have because it has a 10% back on transfer miles each year (up to 10K).
247traveler is offline  
Old Sep 28, 22, 8:58 pm
  #1058  
 
Join Date: Apr 2019
Posts: 32
Oh, I think I misread your post. You want to see if you can apply for another Custom Cash down the road? I'm not completely sure, but it seems that the 24 month rule could apply here. However, I'm not sure if you'd need to product change the Custom Cash to something else before you get another one?
247traveler is offline  

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