Oct 6, 2013, 12:04 am
Last edit by: mia
Citi's contract to issue Hilton co-branded cards ends in December 2017. Citi will sell most accounts to American Express. The criteria for determining which accounts are eligible to be sold are unpublished. Read Hilton FAQ: http://hiltonhonors3.hilton.com/en/e...-card-faq.html
ALL known links for ALL Citi Hilton Honors cards appear to be dead now.
-----------------------------
This thread is a continuation of: Citi Hilton HHonors Reserve Card (2012 - 2015)
Link no longer working: https://www.citicards.com/cards/cred...7A711D5L00101W
Link no longer working: https://www.citi.com/credit-cards/cr...s-reserve-card
- Earn two weekend night certificates - at select hotels and resorts - after making $2,500 in purchases.
- Enjoy Hilton HHonors Gold Status as long as you are a Citi Hilton Reserve cardmember
- Annual Fee: $95, not waived
From the app page:
"Weekend Night Certificates offer is not available if you have had any Citi®Hilton HHonorsTM card opened or closed in the past 24 months"."Weekend Night Certificates offer is not available if you have had a Citi Hilton HHonors Reserve Card account that was opened or closed in the past 24 months." (Language change to "any" dates back to August 2016.)
Some datapoints indicate that the certificates are emailed ~7 days after the statement in which the spend is met, but others datapoints indicate that it may take 1-2 additional statement cycles before they're actually sent.
The certificates expire 12 months from the date that they're emailed to you. Your stay must be completed on or before this expiration date.
Yes. Some people say they haven't been asked for them, but it's much better to have them and not need them than to need them and not have them.
No, you have to call the HHonors department to book them. Even regular Hilton reservations cannot book them, although they can transfer you to the right department.
Several people have reported successfully churning this card, and receiving the certificates for both cards. Closing one card before applying for another doesn't appear to be required.
You can still get as many as you want of the Citi Hilton 50k cards (except that CITI only allows two cards of any type every 60-65 days).all 50k card offers without 18 month language dead as of 7/5/15
This seems to be YMMV. Some people have reported not getting it until well after their AF payment is due, while others have reported getting it in time to cancel and have their AF refunded. More data points on this are needed.
Friday, Saturday & Sunday night, and I don't think there are any blackout nights (beyond the normal HHonors program rules). Here is the description from the Cert as well as the T&C's:
Description: You've received this reward certificate because you've met the purchase requirements with your Citi Hilton HHonors Reserve card. This reward is valid for one complimentary weekend night for a standard room at participating hotels worldwide, subject to availability. This reward is not valid at All-Inclusive or Distinctive properties and cannot be combined with the 5th Night Free benefit or other promotions. Please visit HHonors.com/weekendcertificate to see a list of excluded properties.
GENERAL TERMS AND CONDITIONS
As with any HHonors Reward, this Reward Certificate is subject to all HHonors Terms & Conditions on participation, use, and redemption, posted at http://hhonors1.hilton.com/en_US/hh/terms.do. The hotel stay received with this Hotel Reward Certificate shall be treated as a Hotel Reward Stay, as defined in the Terms & Conditions, except Points & Money, Premium Room and Room Upgrade Rewards cannot be used with this Certificate.
HOTEL REWARD TERMS AND CONDITIONS
1. Reward Certificate is not transferable after issued and may be redeemed only by the individual named thereon, consistent with HHonors Terms & Conditions. If a person other than the individual named on the Reward Certificate attempts to redeem it, the Certificate will be deemed void and accommodations will be denied.
2. Reward Certificate may not be sold, auctioned, bartered, brokered or purchased except with the express written consent of Hilton HHonors. Any Reward Certificate obtained in this manner by any person or entity will be considered to be fraudulently obtained and will be deemed void if transferred for cash or other consideration. Altered Reward Certificates are void and will not be honored.
3. Reward Certificate may not be combined with other certificates, discounts, packages or promotional offers, or Hotel Reward stays beyond Standard Room Rewards, unless otherwise specified in writing by Hilton HHonors.
4. Reward Certificate cannot be redeemed for cash, prizes or credit. Reward Certificate is not exchangeable.
5. Reward Certificate will not be replaced, reissued or credited if lost, stolen or otherwise destroyed.
6. Reward Certificate is void if copied, prohibited or restricted by law.
7. HHonors members will not earn points or miles for Hotel Reward stays, unless otherwise stated on the Reward Certificate.
8. Reward Certificate expires on the date noted on the face of the Reward Certificate.
9. Reward Certificate must be redeemed in strict accordance with the procedures specified on the certificate.
10. For the purpose of Certificate redemption, a weekend night is defined as a Friday, Saturday or Sunday night, unless specified otherwise on the Reward Certificate.
11. Reward Certificate applies to the room rate and tax of one standard room at a participating hotel and as further provided on the Certificate. A "Standard room" is as defined by the hotel. Any tax liability incurred in connection with the receipt and/or use of this Certificate, including, but not limited to, local or city occupancy taxes, or individual income tax is the sole responsibility of the user. Incidental charges are the responsibility of the user.
12. Reward Certificate usage is limited to Double Occupancy. Additional occupants, age 19 and above, are subject to the standard extra person charges.
13. Reward Certificate reservations must be guaranteed with a credit card. Some hotels may require a deposit in lieu of a credit card guarantee. Deposits cannot be waived for Reward Certificate reservations. Reward Certificate reservations that are cancelled outside of the time frame set by the hotel's individual cancellation policy will be charged one night's room and tax at the hotel's minimum rate for that date.
14. Reward Certificate is valid for the number of nights noted under the description on the face of the Certificate. If the Certificate is valid for more than one night, all nights must be used and the Certificate redeemed for a single stay that includes up to all Certificate nights. The Certificate cannot be broken down and/or redeemed for more than one stay. Any unused nights will be forfeited and will not be replaced or credited.
15. No credit or substitutions will be given for any Reward Certificate including those that are only partially used.
16. Promotional Rewards are for Standard Rooms only.
17. Hotel stays resulting from Reward Certificate are non-commissionable to travel agents.
18. Recipients of Reward Certificate may be required to sign a release of liability and a statement permitting the use of their name and/or photo for promotional purposes without additional compensation.
ALL known links for ALL Citi Hilton Honors cards appear to be dead now.
-----------------------------
This thread is a continuation of: Citi Hilton HHonors Reserve Card (2012 - 2015)
Link no longer working: https://www.citicards.com/cards/cred...7A711D5L00101W
Link no longer working: https://www.citi.com/credit-cards/cr...s-reserve-card
- Earn two weekend night certificates - at select hotels and resorts - after making $2,500 in purchases.
excluded properties: https://www.hiltonhhonors.com/Proces...tingproperties
- Enjoy Hilton HHonors Gold Status as long as you are a Citi Hilton Reserve cardmember
- Annual Fee: $95, not waived
From the app page:
"Weekend Night Certificates offer is not available if you have had any Citi®Hilton HHonorsTM card opened or closed in the past 24 months".
When will I receive my free nights?
How long do I have to use the free nights?
Do I need to print the certificates and take them with me?
Can the free weekend certs be redeemed online?
so the 2-browser trick is dead. can we still apply two HH Reserve card every 65 days, with same HH #, and get four certificates?
Can you get the anniversary free night bonus without paying the annual fee, or do you get the free night bonus only if you hit $10,000 in charges AND renew?
Terms and conditions for the free nights
Description: You've received this reward certificate because you've met the purchase requirements with your Citi Hilton HHonors Reserve card. This reward is valid for one complimentary weekend night for a standard room at participating hotels worldwide, subject to availability. This reward is not valid at All-Inclusive or Distinctive properties and cannot be combined with the 5th Night Free benefit or other promotions. Please visit HHonors.com/weekendcertificate to see a list of excluded properties.
GENERAL TERMS AND CONDITIONS
As with any HHonors Reward, this Reward Certificate is subject to all HHonors Terms & Conditions on participation, use, and redemption, posted at http://hhonors1.hilton.com/en_US/hh/terms.do. The hotel stay received with this Hotel Reward Certificate shall be treated as a Hotel Reward Stay, as defined in the Terms & Conditions, except Points & Money, Premium Room and Room Upgrade Rewards cannot be used with this Certificate.
HOTEL REWARD TERMS AND CONDITIONS
1. Reward Certificate is not transferable after issued and may be redeemed only by the individual named thereon, consistent with HHonors Terms & Conditions. If a person other than the individual named on the Reward Certificate attempts to redeem it, the Certificate will be deemed void and accommodations will be denied.
2. Reward Certificate may not be sold, auctioned, bartered, brokered or purchased except with the express written consent of Hilton HHonors. Any Reward Certificate obtained in this manner by any person or entity will be considered to be fraudulently obtained and will be deemed void if transferred for cash or other consideration. Altered Reward Certificates are void and will not be honored.
3. Reward Certificate may not be combined with other certificates, discounts, packages or promotional offers, or Hotel Reward stays beyond Standard Room Rewards, unless otherwise specified in writing by Hilton HHonors.
4. Reward Certificate cannot be redeemed for cash, prizes or credit. Reward Certificate is not exchangeable.
5. Reward Certificate will not be replaced, reissued or credited if lost, stolen or otherwise destroyed.
6. Reward Certificate is void if copied, prohibited or restricted by law.
7. HHonors members will not earn points or miles for Hotel Reward stays, unless otherwise stated on the Reward Certificate.
8. Reward Certificate expires on the date noted on the face of the Reward Certificate.
9. Reward Certificate must be redeemed in strict accordance with the procedures specified on the certificate.
10. For the purpose of Certificate redemption, a weekend night is defined as a Friday, Saturday or Sunday night, unless specified otherwise on the Reward Certificate.
11. Reward Certificate applies to the room rate and tax of one standard room at a participating hotel and as further provided on the Certificate. A "Standard room" is as defined by the hotel. Any tax liability incurred in connection with the receipt and/or use of this Certificate, including, but not limited to, local or city occupancy taxes, or individual income tax is the sole responsibility of the user. Incidental charges are the responsibility of the user.
12. Reward Certificate usage is limited to Double Occupancy. Additional occupants, age 19 and above, are subject to the standard extra person charges.
13. Reward Certificate reservations must be guaranteed with a credit card. Some hotels may require a deposit in lieu of a credit card guarantee. Deposits cannot be waived for Reward Certificate reservations. Reward Certificate reservations that are cancelled outside of the time frame set by the hotel's individual cancellation policy will be charged one night's room and tax at the hotel's minimum rate for that date.
14. Reward Certificate is valid for the number of nights noted under the description on the face of the Certificate. If the Certificate is valid for more than one night, all nights must be used and the Certificate redeemed for a single stay that includes up to all Certificate nights. The Certificate cannot be broken down and/or redeemed for more than one stay. Any unused nights will be forfeited and will not be replaced or credited.
15. No credit or substitutions will be given for any Reward Certificate including those that are only partially used.
16. Promotional Rewards are for Standard Rooms only.
17. Hotel stays resulting from Reward Certificate are non-commissionable to travel agents.
18. Recipients of Reward Certificate may be required to sign a release of liability and a statement permitting the use of their name and/or photo for promotional purposes without additional compensation.
Citi Hilton Honors Reserve Card [Ends Dec 2017]
Jul 8, 2017, 1:59 am
#436
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953
Seems I forgot to report back when my card arrived as well.
My card arrived last week on June 30th.
This is after applying June 15th, and receiving an approval email June 21st.
The best part was... it arrived in a Citi Aadvantage Executive World Elite Mastercard box. I was a bit
.There was also an issue when I tried to activate my card online- had to call up and talk to card services about fraud... it's a brand new card and this already
Jul 22, 2017, 7:28 am
#437
Join Date: Oct 2007
Posts: 39
I do have an active Hilton Blue card but didn't realized this when I applied and approved for this Reserve card. When I got the fraud phone call after approval, I asked to talk to someone about the bonus offer. I was told I would get the bonus.
After card arrived, I called in to activate the card and was told there is no bonus since I already have this card brand. However, they can see a notation about the bonus from the previous agent.
I went ahead with the $2500 spend to see what will happen.
Today, I received the emails with my free weekend certificates.
Jul 22, 2017, 8:11 am
#438
Join Date: Jul 2013
Posts: 1,784
You would think they would check that before approving the app. There were 2 requests for me to call in, which I ignored, so I guess that was the reason. But really, when the address to send the card to is the same address I've used with Citi for over a decade, and all of the info in the app is identical to all of my previous apps, I don't understand the question if I am really the person who applied.
Jul 23, 2017, 10:56 pm
#439
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953
Applied for an AA card, didn't call in, after 2 days I got an approval email. 2 days later I got an approval letter with the bonus promise. 4 days later I got a call from the Citi fraud department, just checking if I was the one who did the app.
You would think they would check that before approving the app. There were 2 requests for me to call in, which I ignored, so I guess that was the reason. But really, when the address to send the card to is the same address I've used with Citi for over a decade, and all of the info in the app is identical to all of my previous apps, I don't understand the question if I am really the person who applied.
You would think they would check that before approving the app. There were 2 requests for me to call in, which I ignored, so I guess that was the reason. But really, when the address to send the card to is the same address I've used with Citi for over a decade, and all of the info in the app is identical to all of my previous apps, I don't understand the question if I am really the person who applied.
Jul 28, 2017, 5:32 pm
#440
Join Date: Mar 2016
Location: IAH
Programs: UA Gold
Posts: 73
Anybody ever have luck asking Citi to expedite the 2 free night certificates from the sign up bonus? Despite the terms saying 6-8 weeks I've read some reports of people getting it the day they receive a new statement and people getting it 2 weeks later. I SM'ed and called but was told that it's not possible and I have to wait 6-8 weeks by SM and by offshore CSR. Frustrating that it could take so long for something that should essentially be automated...
Aug 4, 2017, 7:27 pm
#442
Join Date: Sep 2008
Posts: 318
Citi Hilton HHonors Reserve's benefit help
I am very confused about the one benefit below that the Reserve card offers when the program ends 12/31/2017.
"Earn an Anniversary Bonus of one weekend night (standard room, double occupancy) at select hotels and resorts within the Hilton Portfolio after you spend $10,000 on purchases each year (starting from your Annual Fee Date) and remain a cardmember."
My anniversary month is August and I usually do not receive the certificate until November or December. Since the program going to end on 12/31/2017, is this benefit meaningless?
I called Citi but the CSR did not have any answer.
If I spend the $10,000 before 12/31/17, will I get the certificate in November or December 2018? or
If I complete $10,000 spend at my anniversary month (8/2018), will I still receive the certificate.
If I am not going to get the certificate, there is no points of putting any money on this Reserve card, thanks.
"Earn an Anniversary Bonus of one weekend night (standard room, double occupancy) at select hotels and resorts within the Hilton Portfolio after you spend $10,000 on purchases each year (starting from your Annual Fee Date) and remain a cardmember."
My anniversary month is August and I usually do not receive the certificate until November or December. Since the program going to end on 12/31/2017, is this benefit meaningless?
I called Citi but the CSR did not have any answer.
If I spend the $10,000 before 12/31/17, will I get the certificate in November or December 2018? or
If I complete $10,000 spend at my anniversary month (8/2018), will I still receive the certificate.
If I am not going to get the certificate, there is no points of putting any money on this Reserve card, thanks.
Aug 5, 2017, 5:24 am
#443
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
Hilton, rather than Citi, is responsible for fulfillment of this benefit, and will devise a transitional plan. I doubt the details have been worked out this early, but you can contact the Hilton Honors representative here:
http://www.flyertalk.com/forum/membe...sentative.html
http://www.flyertalk.com/forum/membe...sentative.html
Aug 8, 2017, 11:37 am
#444
Join Date: Oct 2013
Location: Sonoma County, CA
Programs: Bonvoy P, HHonors Dia, Hyatt Disc, FPC, Alaskan, Hawaiian, AA, United, Elevate, Amex
Posts: 192
Hi,
I just happened to notice that the Citi Hilton card was going away. Never received notice.
They will charge my annual fee next week, and when I asked how that works, they said the account would be switched over to Amex.
Is that accurate? They seemed pretty clueless. I asked what if I already had an Amex HH card, or what if I already had as many cards as Amex allows, and they said to ask Amex. So helpful.
Does anyone here have anymore info than the Citi chat folks? Thank you.
I just happened to notice that the Citi Hilton card was going away. Never received notice.
They will charge my annual fee next week, and when I asked how that works, they said the account would be switched over to Amex.
Is that accurate? They seemed pretty clueless. I asked what if I already had an Amex HH card, or what if I already had as many cards as Amex allows, and they said to ask Amex. So helpful.
Does anyone here have anymore info than the Citi chat folks? Thank you.
Aug 26, 2017, 1:30 pm
#445
Join Date: Jul 2010
Location: PHL
Programs: Hyatt Globalist, Hilton Diamond, AA Gold, FB Gold, ITA Volare Executive
Posts: 3,294
I am very confused about the one benefit below that the Reserve card offers when the program ends 12/31/2017.
"Earn an Anniversary Bonus of one weekend night (standard room, double occupancy) at select hotels and resorts within the Hilton Portfolio after you spend $10,000 on purchases each year (starting from your Annual Fee Date) and remain a cardmember."
My anniversary month is August and I usually do not receive the certificate until November or December. Since the program going to end on 12/31/2017, is this benefit meaningless?
I called Citi but the CSR did not have any answer.
If I spend the $10,000 before 12/31/17, will I get the certificate in November or December 2018? or
If I complete $10,000 spend at my anniversary month (8/2018), will I still receive the certificate.
If I am not going to get the certificate, there is no points of putting any money on this Reserve card, thanks.
"Earn an Anniversary Bonus of one weekend night (standard room, double occupancy) at select hotels and resorts within the Hilton Portfolio after you spend $10,000 on purchases each year (starting from your Annual Fee Date) and remain a cardmember."
My anniversary month is August and I usually do not receive the certificate until November or December. Since the program going to end on 12/31/2017, is this benefit meaningless?
I called Citi but the CSR did not have any answer.
If I spend the $10,000 before 12/31/17, will I get the certificate in November or December 2018? or
If I complete $10,000 spend at my anniversary month (8/2018), will I still receive the certificate.
If I am not going to get the certificate, there is no points of putting any money on this Reserve card, thanks.
Hilton, rather than Citi, is responsible for fulfillment of this benefit, and will devise a transitional plan. I doubt the details have been worked out this early, but you can contact the Hilton Honors representative here:
http://www.flyertalk.com/forum/membe...sentative.html
http://www.flyertalk.com/forum/membe...sentative.html
Hi,
I just happened to notice that the Citi Hilton card was going away. Never received notice.
They will charge my annual fee next week, and when I asked how that works, they said the account would be switched over to Amex.
Is that accurate? They seemed pretty clueless. I asked what if I already had an Amex HH card, or what if I already had as many cards as Amex allows, and they said to ask Amex. So helpful.
Does anyone here have anymore info than the Citi chat folks? Thank you.
I just happened to notice that the Citi Hilton card was going away. Never received notice.
They will charge my annual fee next week, and when I asked how that works, they said the account would be switched over to Amex.
Is that accurate? They seemed pretty clueless. I asked what if I already had an Amex HH card, or what if I already had as many cards as Amex allows, and they said to ask Amex. So helpful.
Does anyone here have anymore info than the Citi chat folks? Thank you.
Okay, so much for rationalizing doing $10,000 in spend. And I do see that it is Hilton, not Citi, that is responsible for issuing and honoring the certificate. But in my experience, the certificate does not show up until after the end of the fee-year, or at least in my case, where I usually don't hit the $10K until the end of the year. And then -- and maybe my memory isn't so good -- don't you have to still have the card, i.e., have paid the AF again, to get the certificate?
If not, great. I think I'll do the $10K and pocket the certificate from Hilton regardless of whether I renew whatever card this thing still is, or don't.
But if you do still have to have the card, then isn't it possible that "the card" will be something I/we no longer want to pay for (e.g., not the Amex card we want, or would prefer to apply for it for bonus without having one)?
Aug 30, 2017, 2:30 pm
#446
Join Date: Jul 2011
Location: lax
Programs: AA EXP, Hyatt Diamond, Hilton Gold
Posts: 389
I'm having a hard time reconciling all of this. I am at a point in the year where I might normally start putting everyday spend on this card. Yeah, Hilton Honors points are only worth about 0.4 cents each (although I usually use them at a better rate than that), but you do get 3x on everyday spend with this card, so that's something like 1.2 cents per $ spent. Then, even after netting out the AF, I don't find it hard to get $250 of genuine value on the annual weekend night, so that's another 2.5 cents per $ on that 10,000 annual spend.
Okay, so much for rationalizing doing $10,000 in spend. And I do see that it is Hilton, not Citi, that is responsible for issuing and honoring the certificate. But in my experience, the certificate does not show up until after the end of the fee-year, or at least in my case, where I usually don't hit the $10K until the end of the year. And then -- and maybe my memory isn't so good -- don't you have to still have the card, i.e., have paid the AF again, to get the certificate?
If not, great. I think I'll do the $10K and pocket the certificate from Hilton regardless of whether I renew whatever card this thing still is, or don't.
But if you do still have to have the card, then isn't it possible that "the card" will be something I/we no longer want to pay for (e.g., not the Amex card we want, or would prefer to apply for it for bonus without having one)?
Okay, so much for rationalizing doing $10,000 in spend. And I do see that it is Hilton, not Citi, that is responsible for issuing and honoring the certificate. But in my experience, the certificate does not show up until after the end of the fee-year, or at least in my case, where I usually don't hit the $10K until the end of the year. And then -- and maybe my memory isn't so good -- don't you have to still have the card, i.e., have paid the AF again, to get the certificate?
If not, great. I think I'll do the $10K and pocket the certificate from Hilton regardless of whether I renew whatever card this thing still is, or don't.
But if you do still have to have the card, then isn't it possible that "the card" will be something I/we no longer want to pay for (e.g., not the Amex card we want, or would prefer to apply for it for bonus without having one)?
Aug 30, 2017, 3:54 pm
#447
Join Date: Jul 2010
Location: PHL
Programs: Hyatt Globalist, Hilton Diamond, AA Gold, FB Gold, ITA Volare Executive
Posts: 3,294
Exactly! This is the fly in the ointment in all of this: They seem to be saying, "Don't worry, you'll get your certificate for what you are spending now," withut acknowledging that it requires us buying into a card we may or may not want for an additional year.
Aug 30, 2017, 6:54 pm
#448
Join Date: Jul 2011
Location: lax
Programs: AA EXP, Hyatt Diamond, Hilton Gold
Posts: 389
make me appreciate the way Chase handle their Fairmont card
Aug 30, 2017, 9:33 pm
#449
Join Date: Jan 2014
Location: Rochester, MN
Programs: UA Silver, Hilton HHonors Diamond, IHG Plat
Posts: 1,830
So it seems, if we hit the $10k in annual spend, we will still get the free anniversary night despite the citi card going away. Though like you all, not sure how that is going to transpire. Issue a Hilton Surpass card? I already have one of those I don't want another.
Also so what about the $40k annual spend to hit Diamond? Still good?
Also so what about the $40k annual spend to hit Diamond? Still good?
