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Reinstating lost ThankYou points from cancelled Premier Pass card

Reinstating lost ThankYou points from cancelled Premier Pass card

Old Jan 29, 10, 4:41 pm
Original Poster
Join Date: Dec 2003
Location: New York, NY
Posts: 401
Reinstating lost ThankYou points from cancelled Premier Pass card

Has any one had any luck reinstating lost Thank You points that were deducted from my account due to cancellation of the PRemier Pass credit card on which the points were earned? Thanks.
sucker777 is offline  
Old Jan 31, 10, 8:23 pm
Join Date: Feb 2003
Location: SE MI.
Posts: 304

..but barely.

I canceled card not realizing the TYN points earned on that card would be removed after ~30 days. I noticed the points were gone a few days after they did remove them. I called and to had to re-activate card to have points re-deposited on next billing cycle. Spent them about 22 minutes after they hit the account.

Last edited by dlouise37; Jan 31, 10 at 10:27 pm Reason: typo
dlouise37 is offline  
Old Apr 28, 11, 12:08 pm
Join Date: Oct 2010
Location: Jacksonville, FL JAX
Programs: Delta SkyMiles GM Marriott Rewards PM
Posts: 83
Recently tried to get points back 37 days after canceling. I tried a few methods:

1. Asking for them back - Nope
2. Asking to reinstate the credit card - Nope
3. Looking at the rules stating that if you have a checking account associated with the Thank You network it says you have 60 days - apparently this does apply but only to the points earned from the checking account
4. Finally got hold of a sympathetic CSR who said she could switch the points over to my other Thank You Point earning Citi Forward card. She said these would post 1-4 business days after my next statement. Will update when the deadline passes.

EDIT: Finally received points back after the bill had been paid. Order $1200 in gift cards now.

Last edited by msw423; Jun 2, 11 at 9:03 am
msw423 is offline  
Old Apr 29, 11, 1:46 pm
Join Date: Mar 2007
Location: SBA
Programs: AA PLT, SPG PLT, Hyatt Diamond
Posts: 256
I lost my points when I canceled the ThankYou Amex in January. CSR said they would reinstate them if I got another ThankYou card. I applied for and received the Premier card and the old points showed up a few weeks later.
laurajoyce is offline  
Old Apr 30, 11, 10:17 am
Join Date: Sep 2006
Location: SFO
Programs: BA Avios, UA MP, AA, Choice, Club Carlson
Posts: 905
I guess points do go "poof" when you cancel a card. There were some reports that they did not. Great to know there were options though. Also didnt know that you could "reinstate" a card that was closed.
mrkymark is offline  
Old May 4, 11, 10:04 pm
Join Date: Dec 2001
Location: Coconut Creek, FL
Programs: AA Lifetime Platinum-2 MM Starwood Plat,Delta DM
Posts: 946
This happened to me and they almost clipped me for 300,000 points. Tell them when you called to cancel nobody told you that you would lose the points? I am very big with Citi and they basically reopened the card and reinstated the points. If I wanted to close the card again I could after I spend those pooled points. If you earned the points and they deposit into your account this should not be legal for them to take the points away which happened to you.
robertw477 is offline  
Old May 5, 11, 7:39 am
FlyerTalk Evangelist, Moderator: American Express, Citi, Diners Club, Signatures
Join Date: Jun 2003
Location: Miami & London
Programs: AA & Marriott Perpetual Platinum; HH Gold
Posts: 39,969
Originally Posted by robertw477 View Post
...nobody told you ...
It's explicitly stated in the terms:

ThankYou Points may not be redeemed and may be lost if your Card Account is not open or current.
mia is online now  

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