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Trying to transfer Choice Hotel Points to United/Alaska. RewardExchange not working

Trying to transfer Choice Hotel Points to United/Alaska. RewardExchange not working

Old Apr 10, 21, 10:27 pm
  #1  
Original Poster
 
Join Date: Dec 2011
Location: Los Angeles, CA
Programs: SPG Gold, Hilton Gold, Club Carlson Gold
Posts: 111
Trying to transfer Choice Hotel Points to United/Alaska. RewardExchange not working

Hi guys,
I am trying to transfer some Choice Hotel Points to United. I go to this site after logging in
https://www.choicehotels.com/choice-...wards-exchange
It asks me to link to the other airline program (rewards exchange powered by points.com). Every time i try to enter the email (my email on file at Choice Privileges as well as United MIleage plus is the same), i get this error

That email address has already been used, please visit your Choice Privileges account and update your profile.

it wont let me link to united or Alaska. Anyone else try to transfer choice points in recent past. what to do?
ketelone is offline  
Old Apr 11, 21, 8:30 am
  #2  
 
Join Date: Jun 2015
Location: DTW
Programs: Alaska, Delta, Southwest
Posts: 1,228
I don't recall the exact details (though I did successfully transfer Choice points to Amtrak a couple weeks ago), but to be clear, is it just the backend that's run by points.com, or does it actually prompt you to log into points.com to make the transfer? If it's the latter, is it possible you already have an account with them (under that email address), and the Choice portal thinks you're trying to sign up for a new one (which is why it's telling you the email address is already taken)?
Brendan likes this.
strickerj is offline  
Old Apr 11, 21, 9:57 am
  #3  
Original Poster
 
Join Date: Dec 2011
Location: Los Angeles, CA
Programs: SPG Gold, Hilton Gold, Club Carlson Gold
Posts: 111
Originally Posted by strickerj View Post
I don't recall the exact details (though I did successfully transfer Choice points to Amtrak a couple weeks ago), but to be clear, is it just the backend that's run by points.com, or does it actually prompt you to log into points.com to make the transfer? If it's the latter, is it possible you already have an account with them (under that email address), and the Choice portal thinks you're trying to sign up for a new one (which is why it's telling you the email address is already taken)?
it's the backend. there is not even a a place to enter my ua mileageplus number. When i cick link, it goes to a page prefilled with my choice email on file and nothing else to enter. Clicking button tells me the email error.
ketelone is offline  

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