breakfast suspended at one Choice hotel, but no info about that on Choice website
Mar 18, 2020, 9:37 pm
#1
FlyerTalk Evangelist
Original Poster
Join Date: Jan 2005
Location: home = LAX
Posts: 25,932
breakfast suspended at one Choice hotel, but no info about that on Choice website
I stayed two Mondays in a row at an Ascend Collection motel in SoCal that gave breakfast (and parking) in exchange for a $5 "hotel services" fee, and Tue 3/10 morning they had the normal breakfast but when I checked in on Mon 3/16 I was told the breakfast had been suspended, and Tue 3/17 morning that was indeed the case. Since Choice was asking me for a review of my preview week's stay, I used that review to alert people to the breakfast suspension on my just-completed stay.
There was no indication of a breakfast suspension on the Choice page for that hotel then, and my review is still the only indication of that breakfast suspension on the Choice page for that hotel, two days later.
Does Choice not give their hotels the ability to make notes about service changes due to circumstance like the current health crisis?
There was no indication of a breakfast suspension on the Choice page for that hotel then, and my review is still the only indication of that breakfast suspension on the Choice page for that hotel, two days later.
Does Choice not give their hotels the ability to make notes about service changes due to circumstance like the current health crisis?
Mar 30, 2020, 9:35 pm
#3
Join Date: Aug 2008
Location: Somewhere in Florida
Posts: 2,616
I don't think they're intentionally trying to screw/mislead anyone here. Given the current situation, I doubt updating websites is on the mind of many revenue managers. Instead they're trying to figure out how many more days the hotel can be open, how long can they pay staff, which staff to lay off, and keeping an eye on their state and local governments' mumblings to see if they're going to be shut down by law. They're also probably wondering if they'll still have a job in a week or two.
Mar 31, 2020, 4:15 pm
#4
FlyerTalk Evangelist
Original Poster
Join Date: Jan 2005
Location: home = LAX
Posts: 25,932
I don't think they're intentionally trying to screw/mislead anyone here. Given the current situation, I doubt updating websites is on the mind of many revenue managers. Instead they're trying to figure out how many more days the hotel can be open, how long can they pay staff, which staff to lay off, and keeping an eye on their state and local governments' mumblings to see if they're going to be shut down by law. They're also probably wondering if they'll still have a job in a week or two.
Hotel Alerts
Food and beverage options at this hotel may be limited or unavailable at this time. We apologize for any inconvenience this may cause.
Oct 17, 2020, 6:21 pm
#5
Join Date: Dec 2001
Location: ORD, NRT, BKK
Programs: UAL 1MM, AA,
Posts: 176
No breakfast. Why not change advertising?? Choice = Fraud
No breakfast. Why not change advertising??
Choice is very fraudulent. I have stayed 9 nights in last 2 months with no breakfasts despite EVERY HOTEL SAYING ONLINE THAT THERE WAS A BREAKFAST??
Choice is very fraudulent. I have stayed 9 nights in last 2 months with no breakfasts despite EVERY HOTEL SAYING ONLINE THAT THERE WAS A BREAKFAST??
Oct 19, 2020, 7:16 am
#6
Join Date: Feb 2010
Location: JFK LGA PBI BOI
Posts: 910
Hotel Alert: Some hotel features—including fitness centers, pools, food and beverage, and other amenities—may not be available at this time due to COVID-19. To help protect the safety of guests, employees and visitors, we require the use of face coverings in hotel common areas. For more information, please call your hotel directly.
Last edited by Brighton Line; Oct 19, 2020 at 7:17 am Reason: Font