Bed Bugs in Las Vegas Downtown Grand
Jul 28, 2018, 5:59 pm
#1
Original Poster
Join Date: Jun 2015
Posts: 14
Bed Bugs in Las Vegas Downtown Grand
Second day
First day
I was bitten by bed bugs in Room 1214, Las Vegas Downtown Grand Hotel & Casino.
When I first report to the front desk rep, his first response is "IMPOSSIBLE". I understood his reaction, so I did not make a big deal out of it.
So far, there is no apologies from the hotel management.
BE AWARE!
******************UPDATE on 8/5/18*******************
Here is the response from the hotel management:
”I do apologize if no one had the opportunity to get back in touch with you or if this is a duplicate response, I apologize messaging you again.
I wanted to let you know that we have both rooms you stayed in (1206 and 1214) fully inspected by a third party pest control inspector and he found no evidence of bed bugs in either of the rooms.
We thank you for letting us know your concern so that we could have the rooms checked
If you would like to discuss these findings further please reach out to me at your earliest convenience”
Last edited by tianyu411; Sep 3, 2018 at 4:25 am
Aug 2, 2018, 8:27 am
#2
Company Representative, Choice Hotels
Join Date: Apr 2015
Posts: 451
Please accept my apologies for this inconvenience. I understand this is important and I would be happy to assist. If you would be so kind as to private message us with your reservation or stay details, we would be happy to check into this for you. Please also include your phone number, email address and mailing address in your private message for verification purposes. It would be greatly appreciated.
Paula M.Executive Guest Services
Paula M.Executive Guest Services
Aug 2, 2018, 3:01 pm
#4
Join Date: Feb 2013
Location: PHX
Programs: AA EXP, IHG Diamond, IC Amb
Posts: 5,508
Please accept my apologies for this inconvenience. I understand this is important and I would be happy to assist. If you would be so kind as to private message us with your reservation or stay details, we would be happy to check into this for you. Please also include your phone number, email address and mailing address in your private message for verification purposes. It would be greatly appreciated.
Paula M.Executive Guest Services
Paula M.Executive Guest Services
Aug 3, 2018, 11:15 am
#5
Join Date: May 2018
Location: SW Florida
Programs: HH Diamond, BW Diamond, Bonvoy, Choice, IHG
Posts: 227
Aug 14, 2018, 10:57 am
#6
Join Date: Jul 2018
Location: Pittsburgh, PA
Programs: World of Hyatt Globalist, Hertz Five Star, HH Gold, BW Platinum, M Life Gold
Posts: 38
I stayed there back in Feb 2018 was a really nice hotel. I was up high around 20th floor if I recall the room was MINT I couldn't find one piece of furniture with a nick on it I was almost under the impression that when they renovated it from the Lady Luck that some upper rooms were never opened up or used after the remodel for a while. This really sucks to hear this but it's common now a days with hotels I wouldn't let it defer me down the road unless Choice has no good answer to the situation. The front desk response is very dumb it's def possible now a days you obviously don't know much about the hotel business and how much they work to stop this kind of stuff lately.
Aug 16, 2018, 6:58 am
#7
Join Date: May 2018
Location: SW Florida
Programs: HH Diamond, BW Diamond, Bonvoy, Choice, IHG
Posts: 227
I was bitten by bed bugs in Room 1214, Las Vegas Downtown Grand Hotel & Casino.
When I first report to the front desk rep, his first response is "IMPOSSIBLE". I understood his reaction, so I did not make a big deal out of it.
So far, there is no apologies from the hotel management.
BE AWARE!
When I first report to the front desk rep, his first response is "IMPOSSIBLE". I understood his reaction, so I did not make a big deal out of it.
So far, there is no apologies from the hotel management.
BE AWARE!
Aug 28, 2018, 11:07 am
#8
Join Date: Jul 2018
Location: Pittsburgh, PA
Programs: World of Hyatt Globalist, Hertz Five Star, HH Gold, BW Platinum, M Life Gold
Posts: 38
I'm awaiting also a response on what happen because I would like to stay there again in Feb for Super Bowl weekend but now I'm debating until they show the response to this situation.
Aug 30, 2018, 12:35 am
#10
Join Date: Jul 2017
Location: Ohio
Programs: Hilton Diamond, Marriott Titanium, Hyatt Globalist, American Platinum, Southwest A-list
Posts: 98
Personally, for ANY hotel that has reliable reports of bed bugs, nothing short of a complete fumigation and/or heat extermination treatment would satisfy me. Even then I’d be quite leary to spend the night. Do you know anyone who has experienced a bed bug infestation in their home? I know two people. One brought them back from a luxury hotel in NYC. The other had them brought into their home by their son in preschool (the school was suffering an infestation). In each case it took THOUSANDS of dollars to clear the infestation in their home. Multiple failed extermination attempts, new mattress purchases, and loss of use of one’s house during extermination attempts gets VERY expensive, VERY fast. Is it worth all the potential expense, inconvenience, and “creep factor” of bringing these pests into your home from one iffy hotel stay?
Sep 2, 2018, 4:10 am
#11
Original Poster
Join Date: Jun 2015
Posts: 14
Please accept my apologies for this inconvenience. I understand this is important and I would be happy to assist. If you would be so kind as to private message us with your reservation or stay details, we would be happy to check into this for you. Please also include your phone number, email address and mailing address in your private message for verification purposes. It would be greatly appreciated.
Paula M.Executive Guest Services
Paula M.Executive Guest Services
Sep 2, 2018, 4:14 am
#12
Original Poster
Join Date: Jun 2015
Posts: 14
I took some pictures at the hotel. Because of my account doesn’t have enough post count, I can’t post them here. I did send the pictures back the hotel management. No response yet. Thank you for your support.
Sep 2, 2018, 4:28 am
#13
Original Poster
Join Date: Jun 2015
Posts: 14
I stayed there back in Feb 2018 was a really nice hotel. I was up high around 20th floor if I recall the room was MINT I couldn't find one piece of furniture with a nick on it I was almost under the impression that when they renovated it from the Lady Luck that some upper rooms were never opened up or used after the remodel for a while. This really sucks to hear this but it's common now a days with hotels I wouldn't let it defer me down the road unless Choice has no good answer to the situation. The front desk response is very dumb it's def possible now a days you obviously don't know much about the hotel business and how much they work to stop this kind of stuff lately.
Sep 2, 2018, 4:31 am
#14
Original Poster
Join Date: Jun 2015
Posts: 14
if you go for the price, it may be one of your good options. If you have points for other hotels, then stay away from it. I recommend to book it now to reserve the good price. Cancel it later if you need to. Good luck.
Sep 2, 2018, 4:37 am
#15
Original Poster
Join Date: Jun 2015
Posts: 14
Personally, for ANY hotel that has reliable reports of bed bugs, nothing short of a complete fumigation and/or heat extermination treatment would satisfy me. Even then I’d be quite leary to spend the night. Do you know anyone who has experienced a bed bug infestation in their home? I know two people. One brought them back from a luxury hotel in NYC. The other had them brought into their home by their son in preschool (the school was suffering an infestation). In each case it took THOUSANDS of dollars to clear the infestation in their home. Multiple failed extermination attempts, new mattress purchases, and loss of use of one’s house during extermination attempts gets VERY expensive, VERY fast. Is it worth all the potential expense, inconvenience, and “creep factor” of bringing these pests into your home from one iffy hotel stay?
Last edited by tianyu411; Sep 3, 2018 at 4:23 am