Best time of day / number to call for optimal Choice call center?
Jan 23, 2018, 6:03 pm
#1
Original Poster
Join Date: Jul 2009
Location: World
Posts: 1,647
Best time of day / number to call for optimal Choice call center?
What time of day do you have the best results reaching an on shore call center for reservations? Do you have better results calling the (Elite) Booking #, the Privileges # or another number entirely (APAC, etc.)?
I've had a number of issues with even basic award reservations over the phone lately. At least one call center has access to a new reservations system that works properly, but other call center(s) are either untrained on this system or unwilling to access it. Trying to increase my odds and thought answers to the questions above would be useful for others as well 👍
I've had a number of issues with even basic award reservations over the phone lately. At least one call center has access to a new reservations system that works properly, but other call center(s) are either untrained on this system or unwilling to access it. Trying to increase my odds and thought answers to the questions above would be useful for others as well 👍
Jan 26, 2018, 8:26 am
#2
Company Representative, Choice Hotels
Join Date: Apr 2015
Posts: 450
@mster My sincerest apologies that you have experienced issues over the phone lately. Can you please private message me with your Member Number so we can learn from the calls that took place to improve processes for the future?