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Quality Only Suites CDG Airport - has this property left Choice Hotels?

Quality Only Suites CDG Airport - has this property left Choice Hotels?

Old Aug 17, 17, 10:41 pm
  #1  
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Quality Only Suites CDG Airport - has this property left Choice Hotels?

ChoiceHotels or anyone else, do you know if this property has left Choice Hotels?

I have a reservation for a 1-night stay in late December before a flight out of CDG, but I can no longer view the reservation in my Choice account online. Some recent reviews look bad and I think I was going to cancel anyway....

Thanks in advance for any assistance you can provide.
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Old Sep 23, 17, 10:10 pm
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Originally Posted by Dadofsix View Post
ChoiceHotels or anyone else, do you know if this property has left Choice Hotels?

I have a reservation for a 1-night stay in late December before a flight out of CDG, but I can no longer view the reservation in my Choice account online. Some recent reviews look bad and I think I was going to cancel anyway....

Thanks in advance for any assistance you can provide.
So the best information that I've gotten from Choice over the past 5 weeks (after pursuing multiple channels) is from their International Guest Services Desk who told me that this hotel is no longer part of the Choice brand, but that they don't have current information for the hotel. They Googled the hotel address and phone number for me (as if I couldn't do that myself!) which was the same as before anyway and the hotel phone number (011 33 1 34 38 45 40) is currently disconnected, so not much help there....

Then it occurred to me that there is a Crowne Plaza hotel across the street. So I called them and told them I was an IHG Platinum member (which I am) and that I was wondering if they could do me a favor and tell me if they knew the status of the Quality Only Suites hotel across the street. As I suspected, that hotel has been closed.

So I guess the only remaining question I have is, what is the standard communication protocol for a chain hotel which closes? (I'm not sure how often this happens but I assume it does happen occasionally -- the reviews from July and earlier on Trip Advisor are absolutely dreadful and I really shouldn't have booked there in the first place.) Anyway, I guess I just assumed that Choice would have informed customers with existing reservations at this property that their reservations are no longer valid. I'm sure glad that I noticed this reservation no longer displaying in my online account and I questioned it - or I would've been in for one big surprise on the day of my stay....
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Old Sep 24, 17, 7:26 am
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Originally Posted by Dadofsix View Post
So the best information that I've gotten from Choice over the past 5 weeks (after pursuing multiple channels) is from their International Guest Services Desk who told me that this hotel is no longer part of the Choice brand, but that they don't have current information for the hotel. They Googled the hotel address and phone number for me (as if I couldn't do that myself!) which was the same as before anyway and the hotel phone number (011 33 1 34 38 45 40) is currently disconnected, so not much help there....

Then it occurred to me that there is a Crowne Plaza hotel across the street. So I called them and told them I was an IHG Platinum member (which I am) and that I was wondering if they could do me a favor and tell me if they knew the status of the Quality Only Suites hotel across the street. As I suspected, that hotel has been closed.

So I guess the only remaining question I have is, what is the standard communication protocol for a chain hotel which closes? (I'm not sure how often this happens but I assume it does happen occasionally -- the reviews from July and earlier on Trip Advisor are absolutely dreadful and I really shouldn't have booked there in the first place.) Anyway, I guess I just assumed that Choice would have informed customers with existing reservations at this property that their reservations are no longer valid. I'm sure glad that I noticed this reservation no longer displaying in my online account and I questioned it - or I would've been in for one big surprise on the day of my stay....
Change of ownership/flagging is a touchy area with hotels. Generally I see the reservation remains with the property regardless the change. If they are planning on being reopened by the time of your reservation, they may deem it valid and you may see a no-show charge to your CC. Given they are closed at the moment, you may have a tough time reaching anyone that can confirm a cancellation. Document contacts you have made and the results to show your intent. You may also try a written letter to the address to see if there is any response. The only other option would be to close the account used to book the stay and hope your CC does not forward the charge to the new account.
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Old Sep 24, 17, 9:52 pm
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Originally Posted by RogerD408 View Post
Change of ownership/flagging is a touchy area with hotels. Generally I see the reservation remains with the property regardless the change. If they are planning on being reopened by the time of your reservation, they may deem it valid and you may see a no-show charge to your CC. Given they are closed at the moment, you may have a tough time reaching anyone that can confirm a cancellation. Document contacts you have made and the results to show your intent. You may also try a written letter to the address to see if there is any response. The only other option would be to close the account used to book the stay and hope your CC does not forward the charge to the new account.
That shouldn't be your only option I would think. The OP should be able to notify the credit card company of the issue ahead of the possible charge. Then, if the charge does appear, the credit card company will have a record of the OP having contacted them beforehand which could help in the OP disputing the charge.
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Old Sep 24, 17, 10:39 pm
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Originally Posted by RogerD408 View Post
Change of ownership/flagging is a touchy area with hotels. Generally I see the reservation remains with the property regardless the change. If they are planning on being reopened by the time of your reservation, they may deem it valid and you may see a no-show charge to your CC. Given they are closed at the moment, you may have a tough time reaching anyone that can confirm a cancellation. Document contacts you have made and the results to show your intent. You may also try a written letter to the address to see if there is any response. The only other option would be to close the account used to book the stay and hope your CC does not forward the charge to the new account.
Originally Posted by sdsearch View Post
That shouldn't be your only option I would think. The OP should be able to notify the credit card company of the issue ahead of the possible charge. Then, if the charge does appear, the credit card company will have a record of the OP having contacted them beforehand which could help in the OP disputing the charge.
Thanks for your feedback, this is helpful. For some reason, it didn't occur to me that the hotel may re-open under another brand (or independent) at some point before the date of my stay. I'll keep an eye on this over the next few months as my stay is still about 3 months away and I will also contact my credit card company.
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Old Sep 25, 17, 8:18 am
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Originally Posted by Dadofsix View Post
Thanks for your feedback, this is helpful. For some reason, it didn't occur to me that the hotel may re-open under another brand (or independent) at some point before the date of my stay. I'll keep an eye on this over the next few months as my stay is still about 3 months away and I will also contact my credit card company.
You might want to occasionally Google the address to see if another business opens at that location. I doubt if there would be any contact if it does reflag expecting you to just show up, which is absolutely crazy in my view.
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