Choice Privileges Elite Members to receive gift at check-in
Jun 7, 2017, 9:26 am
#16
Company Representative, Choice Hotels
Original Poster
Join Date: Apr 2015
Posts: 451
Sincerest Apologies!
I will be reaching out to you again to understand why this issue has continued and see what I can do to help this get resolved for future stays.
Jun 8, 2017, 5:28 am
#17
Join Date: Oct 2005
Location: ORD, MDW or MKE
Programs: American and Southwest. Hilton and Marriott hotels primarily.
Posts: 6,459
The original post stated that bonus points would be available instead of the welcome gift. Does anyone know how to set up an account to get the bonus points instead?
Jun 8, 2017, 7:28 am
#18
Join Date: Jan 2012
Location: MSP
Programs: Marriott LT Titanium, UA Silver (via Marriott)
Posts: 642
I was under the impression that this isn't a profile setting, but rather something the property asks/offers at check-in. I haven't had a stay since June 1 though, so I could certainly be wrong.
Jun 8, 2017, 5:24 pm
#19
Join Date: Oct 2005
Location: ORD, MDW or MKE
Programs: American and Southwest. Hilton and Marriott hotels primarily.
Posts: 6,459
I have not been asked - but simply given the welcome gift. I would like to know if I can decline and ask for points. Also curious as to how many points that would be.
Jun 11, 2017, 6:53 pm
#20
Join Date: May 1999
Posts: 1,627
I had a recent stay where I was offered the bonus points as a welcome gift choice, and I accepted bonus points. I think it was around 200 points. Given all the recent problems I've seen with the Choice Hotels web site and Choice Privileges program, I'm not overly confident that the points will post without a follow up request.
Jun 20, 2017, 3:45 pm
#21
Join Date: Apr 2017
Posts: 8
I had a recent stay where I was offered the bonus points as a welcome gift choice, and I accepted bonus points. I think it was around 200 points. Given all the recent problems I've seen with the Choice Hotels web site and Choice Privileges program, I'm not overly confident that the points will post without a follow up request.
Jun 22, 2017, 12:40 pm
#22
Company Representative, Choice Hotels
Original Poster
Join Date: Apr 2015
Posts: 451
Points may take up to four weeks to post
After speaking with our operations team internally they pointed me to the Elite member gift terms and conditions which state "Points may take up to four weeks to post to Member’s account after stay is completed."
So your points should be showing up in you account in the very near future!
So your points should be showing up in you account in the very near future!
Last edited by ChoiceHotels; Jun 28, 2017 at 10:38 am Reason: Additional Information from Operations Team
Jul 1, 2017, 12:38 pm
#23
Join Date: May 1999
Posts: 1,627
After speaking with our operations team internally they pointed me to the Elite member gift terms and conditions which state "Points may take up to four weeks to post to Member’s account after stay is completed."
So your points should be showing up in you account in the very near future!
So your points should be showing up in you account in the very near future!
Jul 6, 2017, 11:05 am
#25
Join Date: Sep 2013
Location: SMF
Posts: 1,251
Just had a stay at the Quality Inn Redwoods and a welcome gift was not offered/mentioned. When I mentioned it briefly at check-out the clerk just gave me a confused look and said he'd never heard of that. I figured for 250 points it wasn't worth pushing.
Jul 15, 2017, 7:29 am
#27
Join Date: May 1999
Posts: 1,627
Same here. Three stays in qualifying hotels since June 1, 2017, and none of the welcome gift bonus points have shown up in my account. I guess I'll file a missing stay request for these points for the stays that are over 4 weeks old, but I have already have several requests outstanding that haven't been acted upon or responded to in over 6 weeks.
Jul 19, 2017, 9:24 am
#28
Company Representative, Choice Hotels
Original Poster
Join Date: Apr 2015
Posts: 451
Elite Recognition bonus points will be posting to your accounts this week. Our apologies for the delay and thank you for your patience as well roll out this new and exciting benefit for our Elite Members!
Jul 21, 2017, 6:20 am
#30
Join Date: Jan 2012
Location: MSP
Programs: Marriott LT Titanium, UA Silver (via Marriott)
Posts: 642
I have now gotten one of my elite recognition bonus points posted. However, I was due roughly 10 of those, so I'm still 2,250 points shy then.