ChoiceHotels

Hi, there. Thank you for sharing this comment with us. We feel glad to learn your application was approved, and we also appreciate your patience in dealing with this matter. If something else comes up, please let us know. Have a blessed day.

Carlos
Customer Care

TheVig

My first statement with WF cut today since I was converted over from Barclays. Everything is okay. EXCEPT. Nowhere on the statement, does it show how many points are being sent to my Choice Hotels account. No mention of points breakdown or anything regarding points. WF needs to get its act together in this regard. Hopefully the points will show up in my account in the next few days.

On the WF website it doesn’t show either what each posted transaction earned regarding points.

Of course, WF isn’t known as a prime time player in the points and miles world, so none of this should come as a surprise.

ChoiceHotels

Hi, there. Thank you for sharing this comment with us. We understand your frustration since having a clear understanding of the number of points you will receive becomes essential for the program. Therefore, we strongly recommend you to contact their customer service team at 833-714-3490 since they are in the best position to clarify your doubts. Have a lovely weekend.



Carlos

Customer Care

TheVig

Some follow up.

WF states next billing statement will have a more detail concerning points. I asked about online points breakdown for each posted purchase. They didn't have an answer. They did state that once a credit card statement closes, points are sent to Choice Hotels. Well duh, that's how it's supposed to work. So far the points from credit card spend have not shown up in my Choice Privileges account.

WF transferred me over to Choice Hotels. Then I have to constantly repeat myself to the Choice rep. Put on hold numerous times. Choice Rep contacts WF. WF asked that I be patient, and give it a few more days for the points from credit card spend to show up. Conversion struggles. WF and Choice both, freely admitted, that they have complaints from numerous customers, that the credit card statements don't reflect points earned. WF is working on it.

I'll follow up on this thread.

ChoiceHotels

Hello, there. We can imagine your frustration and disappointment regarding this matter, as having documentation of your points earned is of utmost importance. Please know you can visit this link https://sites.wf.com/choice-conversion-faq/ for an exhaustive list of Frequently Asked Questions and information. However, my team would like to send your comments to all the parties involved; to do so, you may send us a private message with the full name, email, and phone number linked to your account. Thank you. -Mei

TheVig

I sent you a private message.

ChoiceHotels

Hi again, August. Thank you for following up. Kindly note that we have received and replied to your private message. Please refer there for additional assistance. -Ray.

TheVig

I’m pleased to report my points from credit card spend have finally posted to my Choice Privileges account.

ChoiceHotels

Thank you for letting us know that information, August. We are glad that you have your points in your Choice Privileges account. Remember that this space will remain available for further assistance. We appreciate your time and patience. Have a great day! -Vilma.

jediwho

My Wells Fargo statement closed almost a month ago and no miles from the spend of the sign up bonus have posted yet. Any idea how long it takes?

TheVig

Have you called WF to see if the points have been sent to Choice? Then have you called Choice to find out what the hold up is?

I went through issues when my first statement with WF cut a month ago. After three days after my statement cut, I took the initiative to reach out. A lot of back and forth with WF and Choice. My next statement closes tomorrow. If after three or four business days, I don't see the points earned from credit card spend show up in my Choice account, I will light them up again.

dwcatty

A few days after first monthly statement closed, points showed up in my Choice account for that month's spending. I see nothing about Choice points on my Wells Fargo statement other than an "Access Awards" button on their task bar that takes me to Choice. It took 2-3 days for the spending points to show in my Choice assount.

My second monthly statement closed on July 2nd, with sufficient spending to qualify for the 90,000 point bonus. This morning (July 4, happy Independence Day) when I logged in to my Choice account not only were this months spending points there, but the 90,000 point bonus. Perserverence paid off.

Let's go make some reservations.

ChoiceHotels

Thank you for sharing your experience with us. We understand the importance of receiving your hard-earned points and sincerely appreciate your patience and understanding while waiting for them. Please don't hesitate to contact us via private message if you need further assistance. Happy Independence Day.

Josh
Customer Service

jediwho

My statement closed two months ago and no bonus or even spending points have been credited to my account. I have spoken to Wells Fargo twice now and they finally opened a case. Keeping my fingers crossed!

ChoiceHotels

We appreciate you taking the time to share this with us. My team hopes for a positive outcome. However, our inbox is always open to assist you if needed. Take care.

Nehemiah
Customer Care