Booking Preferred Hotels & Resorts

Old May 2, 18, 12:39 pm
  #16  
Company Representative, Choice Hotels
 
Join Date: Apr 2015
Posts: 250
Booking Preferred Hotels & Resorts

Greetings All!

Thank you so much for your interest in reserving a Preferred Hotel reservation through Choice Hotels. It is greatly appreciated.

First, let me sincerely apologize for any inconvenience you experienced when confirming a Preferred Hotel reservation. I understand redeeming your earned Choice Privileges points is important and we want this to be as easy as possible. After all, earning rewards is a big part of the fun when staying with Choice Hotels.

You may confirm a Preferred Hotel reservation by contacting our Choice Privileges Member Services team by phone at 888-770-6800. When you reach the automated attendant ask to speak with an agent and one of our specialists would be happy to assist you. We are available 7 days a week from 8 a.m. – 9 p.m. Central time.

Thank you again for your interest in Choice Hotels. Please do not hesitate to reach out to us again if we can be of further service. We are always happy to assist our Choice Privileges members and valued guests. We hope to see you at a Choice Hotel soon!

Kind regards,

Kevin C.

Choice Hotels International
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Old May 2, 18, 1:02 pm
  #17  
 
Join Date: Apr 2015
Location: MN, USA
Posts: 244
Originally Posted by ChoiceHotels View Post
You may confirm a Preferred Hotel reservation by contacting our Choice Privileges Member Services team by phone at 888-770-6800. When you reach the automated attendant ask to speak with an agent and one of our specialists would be happy to assist you. We are available 7 days a week from 8 a.m. – 9 p.m. Central time.
So is there a certain team to ask for during these hours? Just the “Member Services” team? When I’ve done this a couple times in the past, admittedly it was probably after 9pm Central but the agent had absolutely no idea what Preferred Hotels & Resorts was. Thanks.

Last edited by Dadofsix; May 2, 18 at 1:09 pm
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Old May 3, 18, 9:45 am
  #18  
Company Representative, Choice Hotels
 
Join Date: Apr 2015
Posts: 250
Thank you for your interest in confirming a Preferred Hotel reservation. I am happy to assist.

Yes, the booking window would be based on your current elite status with Choice Privileges. If you have not achieved elite status yet, you may make your reservation personally through the program line up to 30 days prior to your planned arrival for stays in your country of residence and up to sixty days prior to your planned arrival at all other participating locations worldwide.

This reservation booking window will be extended when you reach elite status in Choice Privileges. It would be extended to a 50-day window for Elite Gold (60 days for international locations), 75 days for Elite Platinum (worldwide), and 100 days for Elite Diamond (worldwide).

For an overview of the Preferred Hotels & Resorts that can be redeemed using your points, please follow this link. You can find more specific information on this great benefit using this link.

Please note that these reservations can only be confirmed by contacting the Choice Privileges Member Services team by phone at 888-770-6800. When you reach the automated attendant ask to speak with an agent and one of our specialists would be happy to assist you. We are available 7 days a week from 8 a.m. – 9 p.m. Central time.
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Old May 3, 18, 12:47 pm
  #19  
Company Representative, Choice Hotels
 
Join Date: Apr 2015
Posts: 250
Originally Posted by Dadofsix View Post


So is there a certain team to ask for during these hours? Just the “Member Services” team? When I’ve done this a couple times in the past, admittedly it was probably after 9pm Central but the agent had absolutely no idea what Preferred Hotels & Resorts was. Thanks.
Thank you for your reply. It is greatly appreciated. If you contacted us after the Member Services department closed, you may have reached the central reservations team. I regret to say that the central reservations team would not be able to assist with a Preferred Hotel reservation. The specialist you spoke with should certainly have advised you to contact Member Services for assistance and I sincerely apologize for the inconvenience you experienced.

The Preferred Hotel reservations are reserved by the specialist support team in Member Services. When you call, simply let the team know that you want to reserve one of the Preferred Hotels. They will collect the details of your stay and get you to a specialist able to confirm your reservation. We want to make sure you can take advantage of this excellent redemption option.
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Old May 3, 18, 1:54 pm
  #20  
 
Join Date: Apr 2015
Location: MN, USA
Posts: 244
Originally Posted by ChoiceHotels View Post
Thank you for your reply. It is greatly appreciated. If you contacted us after the Member Services department closed, you may have reached the central reservations team. I regret to say that the central reservations team would not be able to assist with a Preferred Hotel reservation. The specialist you spoke with should certainly have advised you to contact Member Services for assistance and I sincerely apologize for the inconvenience you experienced.

The Preferred Hotel reservations are reserved by the specialist support team in Member Services. When you call, simply let the team know that you want to reserve one of the Preferred Hotels. They will collect the details of your stay and get you to a specialist able to confirm your reservation. We want to make sure you can take advantage of this excellent redemption option.
I will give that a try. Thank you!
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Old May 17, 18, 2:48 am
  #21  
 
Join Date: Aug 2006
Location: MUC
Programs: LH Sen, HH Diamond, IC RA
Posts: 307
Originally Posted by tom-schmitt View Post
@ Choice Hotels representative:

For the last few months, some of the Preferred Hotels I used to book in the past with my Choice points, are showing no more availability anymore, for example Sls South Beach, Siam Bangkok, ..
Are these Hotels no longer bookable? I understand, that hotels block dates during high or peak season, but these hotels don‘t have any availability at all...


Originally Posted by ChoiceHotels View Post
@tom-schmitt Thank you for bringing this to our attention. Preferred Hotels is currently investigating this issue and we hope to have it resolved in the near future. My apologies for any inconvenience this has caused!
​​​​​​​Meanwhile any further informations ?
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Old May 23, 18, 7:43 am
  #22  
Company Representative, Choice Hotels
 
Join Date: Apr 2015
Posts: 250
Issue has been resolved.

Originally Posted by tom-schmitt View Post
​​​​​​​Meanwhile any further informations ?
Yes! I spoke with our Partnerships team and they let me know this issue has now been resolved.
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Old Jun 19, 18, 5:14 pm
  #23  
 
Join Date: Apr 2018
Posts: 6
I successfully booked a reservation at a Preferred Hotel several weeks ago, but have yet to receive a confirmation email. When can I expect to receive this email, and can anything be done to expedite this process?
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Old Jun 20, 18, 10:05 am
  #24  
Company Representative, Choice Hotels
 
Join Date: Apr 2015
Posts: 250
Originally Posted by sublunary View Post
I successfully booked a reservation at a Preferred Hotel several weeks ago, but have yet to receive a confirmation email. When can I expect to receive this email, and can anything be done to expedite this process?
Please accept my apologies for this inconvenience. I understand this is important and I would be happy to assist. If you would be so kind as to private message us with your Choice Privileges member number and reservation details, we can check into this for you. Please also include your phone number and mailing address for account verification purposes in your private message. It would be greatly appreciated.

Kevin C.
Executive Guest Services
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Old May 15, 19, 8:24 am
  #25  
 
Join Date: Apr 2005
Location: hong kong
Programs: Centurion, Lan Platinum, ANA Mileage Club, HHonors D, SPG G
Posts: 359
Has the choice-Preferred partnership been dissolved? There's no availability at ANY preferred hotel on ANY date anymore.
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Old May 17, 19, 3:18 pm
  #26  
Company Representative, Choice Hotels
 
Join Date: Apr 2015
Posts: 250
Originally Posted by chinatown View Post
Has the choice-Preferred partnership been dissolved? There's no availability at ANY preferred hotel on ANY date anymore.
Thanks for contacting us about availability at our Preferred Hotels. I appreciate your consideration for these properties as a valued member of our Choice Privileges program. When you are browsing for a room, availability will be reflected as you've stated. This aspect of the program is an added benefit our members tend to utilize quickly and has not dissolved. If there are no options to choose from, we apologize in advance. I hope you will consider one of our other fantastic properties. If you have any other questions, let us know. Take care! *Julio
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Old May 28, 19, 9:05 am
  #27  
 
Join Date: Aug 2006
Location: MUC
Programs: LH Sen, HH Diamond, IC RA
Posts: 307
Can you please show me any availability in one of the 523 participating hotels within the next 100 days.
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Old May 29, 19, 8:23 pm
  #28  
 
Join Date: Apr 2018
Posts: 6
Just so you all know, I was able to book a stay at a Preferred Hotel yesterday. I just called and had no problems booking (beyond the call taking forever because I kept getting put on hold). I would encourage you if you want to book a stay just call and try to book it despite what it might say online about availability. I believe the availability not showing is part of the glitch being discussed in another thread (the one about Nordic Choice), and it doesn't mean that everything is sold out.
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Old May 31, 19, 5:48 pm
  #29  
Company Representative, Choice Hotels
 
Join Date: Apr 2015
Posts: 250
Originally Posted by tom-schmitt View Post
Can you please show me any availability in one of the 523 participating hotels within the next 100 days.
We'd be happy to help get this sorted out. I understand you would like to utilize this benefit as one of our valued Choice Privileges members. To further assist, please send a message with your membership details and associated contact information for verification purposes. From here we can follow up with you. Thanks so much for your cooperation and understanding. *Julio
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Old Aug 22, 20, 8:25 pm
  #30  
 
Join Date: Mar 2016
Location: Washington DC
Programs: AA EXP IHG Spire Jet Blue Mosaic Marriott Gold Hilton Diamond
Posts: 87
Calendar No Longer Available

When you click through on the choice hotels website to preferred hotels.. its now goes directly to the preferred hotels website. So there is no way to see the calendar or the redemption cost for the preferred hotels. Is this program still working?
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