Platinum member not getting 75 day window

Old Mar 3, 16, 6:24 pm
  #1  
Original Poster
 
Join Date: Nov 2006
Programs: *S (TK), Hyatt Explorist, Hilton Diamond, AA Gold
Posts: 2,369
Platinum member not getting 75 day window

I'm Platinum and should be able to book 75 days out. I'm logged in and Platinum status is shown at the top.

Yet, looking at multiple European cities, I see either zero availability (Stockholm) or very limited availability (Paris, Munich), if I search 61-65 days out. Availability is vast on the few days preceding day 60, and the same room available on day 60 for award is not available on 61 for award (even though it is available for cash).

Anyone else have this issue?
italdesign is offline  
Old Mar 27, 16, 2:19 pm
  #2  
 
Join Date: Jan 2009
Posts: 27
I'm having the same issue for Paris. Have you received an explanation for this?
Minigolf Man is offline  
Old Mar 28, 16, 9:27 am
  #3  
Company Representative, Choice Hotels
 
Join Date: Apr 2015
Posts: 187
Sorry for the inconvenience. We're looking into this and I'll post an update once we have more information.
ChoiceHotels is offline  
Old Mar 28, 16, 9:57 pm
  #4  
 
Join Date: Mar 2012
Location: LAX
Programs: JGC,SFC, BestWestern DS, Choice D, HH G, Hyatt Dis, IHG S, Marriott G, Radisson G, Wyndham D, Sixt P
Posts: 48
Originally Posted by Minigolf Man View Post
I'm having the same issue for Paris. Have you received an explanation for this?
Japan also!
Global1Flyer is offline  
Old Apr 4, 16, 9:15 am
  #5  
 
Join Date: Jan 2009
Posts: 27
Is there any new info?
Minigolf Man is offline  
Old Apr 11, 16, 9:07 am
  #6  
 
Join Date: Dec 2005
Programs: AA EXP, Marriott Amb Elite & LT Titanium, Hilton Diamond
Posts: 1,072
I'm trying to book (platinum) hotels in Norway and see the same 60 day window (actually seems to be 59 - 60 days for check out date). The 75 day window from April 11 should be June 25 but nothing available to book after June 9.
deac83 is offline  
Old Apr 11, 16, 7:41 pm
  #7  
 
Join Date: Dec 2015
Posts: 241
I'd call and try to book. We had the same issue with our reservation, nothing online, but got the reservation in 3 minutes on the phone.
charlesonmission is offline  
Old Apr 13, 16, 12:23 pm
  #8  
 
Join Date: Dec 2005
Programs: AA EXP, Marriott Amb Elite & LT Titanium, Hilton Diamond
Posts: 1,072
Thanks. As you may or may not know, we have moved into the Norway peak period for travel, so my main interest is to see what kind of availability there is, as I'm actually waiting for July to open up.

The primary issue is that I have a ton of Diners Club points I can transfer over here, but I only want to do that if I can use them (i.e. the point of DC to me is being able to transfer to which ever program I need at the time). DC also has a 4-6 week SLA on transfers so you can't count on it being done close in.

For example I have 6 hotels I'll need to check to see if they have availability on June 25.

If this is a way it will work, not efficient for me or Choice, to generate more phone traffic, but I guess you gotta do what you gotta do.

It would seem more efficient for Choice to fix the online bug that was identified 6 weeks ago and maybe even provide updates on this thread as to if they are even working on it.

End of rant.
deac83 is offline  
Old Apr 13, 16, 6:35 pm
  #9  
 
Join Date: Oct 2005
Location: ORD, MDW or MKE
Programs: No change fees keep me tied to WN. Choice and Marriott hotels primarily.
Posts: 5,999
Originally Posted by deac83 View Post
for Choice to fix the online bug that was identified 6 weeks ago and maybe even provide updates on this thread as to if they are even working on it.

End of rant.
If Choice were working on bugs in the order they were identified, then a 6 week old bug would be at the bottom of the pile.
lougord99 is online now  
Old Apr 13, 16, 7:54 pm
  #10  
 
Join Date: Dec 2015
Posts: 241
Someone can correct me on this if I'm wrong, however, I believe if you can see a normal priced room available (not a suite), you should be able to call up and book them room as a rewards night.
charlesonmission is offline  
Old Apr 14, 16, 10:20 am
  #11  
A FlyerTalk Posting Legend
 
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 88,282
Originally Posted by charlesonmission View Post
Someone can correct me on this if I'm wrong, however, I believe if you can see a normal priced room available (not a suite), you should be able to call up and book them room as a rewards night.
It depends. I've had it fail sometimes, and I've had it increasingly fail when it comes to say the Nordic Choice properties.
GUWonder is online now  
Old Apr 14, 16, 10:41 am
  #12  
 
Join Date: Dec 2005
Programs: AA EXP, Marriott Amb Elite & LT Titanium, Hilton Diamond
Posts: 1,072
Originally Posted by lougord99 View Post
If Choice were working on bugs in the order they were identified, then a 6 week old bug would be at the bottom of the pile.
I guess their queue is too long to even post an update or status here. It would be one thing if they didn't have anyone interacting in this forum but since they do and the traffic in this forum is not high at all, I'd think even posting 'still working on it' would be appropriate.
deac83 is offline  
Old Apr 28, 16, 6:40 am
  #13  
 
Join Date: Oct 2007
Location: DFW
Programs: AA EXP, Marriott Gold, Hilton Diamond, Hyatt Plat, CC Gold, IHG Plat Amb, Choice Plat
Posts: 298
this is really pathetic of Choice...75 day window is still not working
techoin is offline  
Old May 2, 16, 8:01 pm
  #14  
Original Poster
 
Join Date: Nov 2006
Programs: *S (TK), Hyatt Explorist, Hilton Diamond, AA Gold
Posts: 2,369
Problem persists online. Called call center, didn't mention this issue, no problem with normal process for a booking in Stockholm starting July 14. Did run into separate issue where they can't make separate reservations for back-to-back nights (which I believe the website does let you do).
italdesign is offline  
Old May 3, 16, 12:23 am
  #15  
 
Join Date: Dec 2005
Programs: AA EXP, Marriott Amb Elite & LT Titanium, Hilton Diamond
Posts: 1,072
I'm pretty sure the website is only allowing bookings 2 months in advance ~60 days.

If you use 7/3 as the date 'no availability' move to 7/2 'available'. In both cases standard rooms are available on those dates.

Doesn't solve the problem, but I think it shows it's programed in and not some unexplained glitch.
deac83 is offline  

Thread Tools
Search this Thread