late check out
#1
Original Poster
Join Date: Apr 2010
Posts: 95
late check out
hi i just joined choice privileges and it said i can get late checkout at 2 pm
how does this work exactly? it said I have to ask before I check out but I remember trying this a long time ago and they said it is not guaranteed
how does this work exactly? it said I have to ask before I check out but I remember trying this a long time ago and they said it is not guaranteed
#2
Join Date: Sep 2005
Location: Lafayette, CO, USA
Programs: SPG Lifetime Plat, AA Gold, UA Gold, DL Silver, HH Gold, Vail Epic
Posts: 9,096
I have no experience with this at Choice hotels, but the T&Cs say this:
"Extended check-out upon request (up to 2:00 p.m. local hotel time at all hotels in the U.S., Canada, Mexico, Central America and the Caribbean or up to 2 hours past standard check-out at hotels in Europe, the Middle East, Australasia and most of our international locations). Must be requested before posted check-out time."
It sounds guaranteed to me. Whether anyone at the corporate level will actually enforce it and hold individual hotels accountable, I don't know.
"Extended check-out upon request (up to 2:00 p.m. local hotel time at all hotels in the U.S., Canada, Mexico, Central America and the Caribbean or up to 2 hours past standard check-out at hotels in Europe, the Middle East, Australasia and most of our international locations). Must be requested before posted check-out time."
It sounds guaranteed to me. Whether anyone at the corporate level will actually enforce it and hold individual hotels accountable, I don't know.
#3
Join Date: Mar 2007
Location: Florence, SC
Programs: Choice Privileges Diamond, Hertz #1 Gold, National EA, Avis First, HHonors Silver, Delta Skymiles
Posts: 121
It's very inconsistent from property to property. I've been told by the front desk of a Comfort Inn in Myrtle Beach that they were required to honor a late checkout request, a Sleep Inn in Georgia gave me a late checkout without me asking("oh-you're CP, you can stay till 2"), and a Sleep Inn in Columbia wouldn't go past noon and didn't even want to go that late. Your best bet is to request it at check-in from the night desk clerk as the day shift folks are more interested in getting you out the door and the room turned around and will try to get you to settle for noon or 1pm instead of 2pm.
#4
Join Date: Dec 2005
Location: Folsom,CA
Posts: 408
I have twice been told that "the latest checkout we can give is 1PM". On both occasions, the desk clerk said that it was a very busy time of year and housekeeping needed the time to prepare the room for the next guest. I called Choice customer service and they spoke to the employee instructing them that "late checkout is a right of Choice Privileges members" and not an option of the hotel in question. Customer service isn't available on weekends so it is important to have a clear understanding with the hotel as much in advance as possible.
#5
Join Date: Nov 2007
Programs: Mile-High Club, Marriott Plt, SPG P-75, PC Plt, Hyatt Dia, Carlson Gold, BW Dia
Posts: 1,845
I have stayed at 5 different properties in the NYC/NJ area and all of them have flat-out refused to give me a late check-out. I was not aware that that they might be required to grant my request. I will be a little more insistent next time. It's a huge customer service downer when you show up to the front desk at 4am after having been called out to work an emergency and they basically tell you that they don't care, get out by 11am or noon. Of all the chains I've stayed in, Starwood has consistently been the most accommodating.
#6
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,927
Be aware that this is a Choice Privileges benefit, so the hotel needs to know you are a Choice Privileges member.
Hey, you though, I am one, I booked a choicehotels.com or 1-800-CHOICE, so obviously they know it, right?
Wrong. If you choose to earn airline rewads (miles or credits) instead of points on a given stay, the annoying reservation system at many Choice hotels overrides the Choice Prilvileges number with the airline FF number. (The stupid system can't hold both at the same time.) In my case, it typically means no newspaper at the door (at those Choice hotels that deliver a newspaper to member's doors). But it would also mean no late checkout privilieges, unless I realized they don't know I was a CP member and I was able to convince them that I am.
Hey, you though, I am one, I booked a choicehotels.com or 1-800-CHOICE, so obviously they know it, right?
Wrong. If you choose to earn airline rewads (miles or credits) instead of points on a given stay, the annoying reservation system at many Choice hotels overrides the Choice Prilvileges number with the airline FF number. (The stupid system can't hold both at the same time.) In my case, it typically means no newspaper at the door (at those Choice hotels that deliver a newspaper to member's doors). But it would also mean no late checkout privilieges, unless I realized they don't know I was a CP member and I was able to convince them that I am.
#7
Join Date: Mar 2009
Location: DLH/MSP
Posts: 130
I've actually never had a problem getting a late check-out at a Choice property. I have had a couple of instances where the front desk agent was a little curt about it, but once I explained whatever the need was, they came around.
#8
Original Poster
Join Date: Apr 2010
Posts: 95
I hate that hotels can basically charge you two days for a perior of less than 24 hours
Hotels should be more like rental cars which can go on a 24 hour basis irregardless of the time you initiate the hotel rental
Hotels should be more like rental cars which can go on a 24 hour basis irregardless of the time you initiate the hotel rental
I have stayed at 5 different properties in the NYC/NJ area and all of them have flat-out refused to give me a late check-out. I was not aware that that they might be required to grant my request. I will be a little more insistent next time. It's a huge customer service downer when you show up to the front desk at 4am after having been called out to work an emergency and they basically tell you that they don't care, get out by 11am or noon. Of all the chains I've stayed in, Starwood has consistently been the most accommodating.
#9
Join Date: Mar 2007
Location: Florence, SC
Programs: Choice Privileges Diamond, Hertz #1 Gold, National EA, Avis First, HHonors Silver, Delta Skymiles
Posts: 121
"Sorry, Mr. m90291, we're full at the moment until the family in 201's 24 hours are up at 4:30pm-would you care to wait?"
Or this:
"Mr. m90291, this is the front desk, it's 12:55am, your 24 hours expires in five minutes-would you like to extend your stay-we can also offer you a late checkout till 3am if you like!
#10
Original Poster
Join Date: Apr 2010
Posts: 95
it seems like hotels are a bad deal for people who want to do things at night and sleep all day
Would be nice, but that requires keeping a housekeeper on site all day, which costs money; not to mention the front desk nightmare that would ensue:
"Sorry, Mr. m90291, we're full at the moment until the family in 201's 24 hours are up at 4:30pm-would you care to wait?"
Or this:
"Mr. m90291, this is the front desk, it's 12:55am, your 24 hours expires in five minutes-would you like to extend your stay-we can also offer you a late checkout till 3am if you like!
"Sorry, Mr. m90291, we're full at the moment until the family in 201's 24 hours are up at 4:30pm-would you care to wait?"
Or this:
"Mr. m90291, this is the front desk, it's 12:55am, your 24 hours expires in five minutes-would you like to extend your stay-we can also offer you a late checkout till 3am if you like!
#11
Join Date: Jun 2010
Location: ROC
Programs: Choice Privileges DIA, HHonors, United, Delta
Posts: 136
Back to the issue in question, I can only recall once where they denied me a late checkout, didn't realize it was a right. They have, for the most part, been very accommodating.
#12
Join Date: Mar 2007
Location: Florence, SC
Programs: Choice Privileges Diamond, Hertz #1 Gold, National EA, Avis First, HHonors Silver, Delta Skymiles
Posts: 121
Latest late checkout experience: took a last minute trip over to Myrtle Beach last night, stayed at the Quality Inn. Mrs. VFD wanted some extra beach time this morning. I asked last night but was put off till this morning and was offered 1pm and took it. At checkout the clerk(who checked us in yesterday) thanked me for not insisting on 2 as they were very busy.
Slighty OT but interesting: I used my corporate code online and got a room for $76. They were quoting walk-ups $134.95.
Slighty OT but interesting: I used my corporate code online and got a room for $76. They were quoting walk-ups $134.95.
#14
Join Date: Mar 2007
Location: Florence, SC
Programs: Choice Privileges Diamond, Hertz #1 Gold, National EA, Avis First, HHonors Silver, Delta Skymiles
Posts: 121