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-   -   Train cancellation got dearer! (https://www.flyertalk.com/forum/china/1499463-train-cancellation-got-dearer.html)

chornedsnorkack Sep 1, 2013 11:34 pm

Train cancellation got dearer!
 
See:
http://szdaily.sznews.com/html/2013-...nt_2602803.htm
Quote:

Originally Posted by SD-Agencies
RAILWAY travelers will be able to cancel or return tickets at any railway station in the country but also could be subject to significantly increased cancellation fees under new regulations that take effect Sunday.

Passengers previously could only make changes at their departure station or the station where they bought the tickets. Under the new regulations, people who return tickets more than 48 hours before departure will be given a refund minus 5 percent of the fare, China Railway Corp. said.

People who cancel tickets 48 to 24 hours before departure will lose 10 percent of the cost, while 20 percent will be charged to people who return tickets less than 24 hours before departure, the railway operator said.

Previously, railways deducted only 5 percent for all cancellations.

Travelers tend to book more tickets than needed, through methods such as asking friends to book online during peak travel seasons when tickets are in short supply, or even buying tickets for different classes of seats on the same train, reducing the supply for other travelers.

The trend invariably leads to high cancellation numbers, especially 24 hours before a train’s scheduled departure time. Railway authorities said the new regulations are aimed at cutting the high cancellation rates and easing demand during peak seasons.

Additionally, canceling tickets has become much easier since the start of online ticket sales in late 2011, shortly before the Spring Festival travel peak, when millions of Chinese ride trains during the nation’s biggest annual holiday.

From January to mid-July this year, there was a 77.6- percent rise in ticket cancellations compared to the same period last year.

The Spring Festival peak saw triple the average daily level of cancellations and a 110-percent rise compared to the same time last year. The pre-summer vacation period saw the cancellation rate double from a year ago.

About 74 percent of the cancellations occurred less than 24 hours before departure, while only 15 percent occurred more than 48 hours in advance.

It is interesting that so many Chinese used to buy unneeded tickets and cancel them, considering that it DID cost 5 % already - no free cancellation.
Pity that no one noticed to post it till now, considering the regulations took effect yesterday.

Does it also mean that large numbers of tickets shall now come to market slightly over 48 hours before departure? It is still just 5 % to cancel over 48 hours before departure. Therefore the people who are willing to waste 5 % price on cancellation would now cancel slightly over 48 hours ahead of departure, presumably at a convenient time for themselves. It would therefore be a question of noticing the cancelled tickets at the correct time and buying them before anyone else does.

jiejie Sep 2, 2013 12:55 am

Quote:

Originally Posted by chornedsnorkack (Post 21374801)
See:
http://szdaily.sznews.com/html/2013-...nt_2602803.htm


It is interesting that so many Chinese used to buy unneeded tickets and cancel them, considering that it DID cost 5 % already - no free cancellation.
Pity that no one noticed to post it till now, considering the regulations took effect yesterday.

Does it also mean that large numbers of tickets shall now come to market slightly over 48 hours before departure? It is still just 5 % to cancel over 48 hours before departure. Therefore the people who are willing to waste 5 % price on cancellation would now cancel slightly over 48 hours ahead of departure, presumably at a convenient time for themselves. It would therefore be a question of noticing the cancelled tickets at the correct time and buying them before anyone else does.

For the vast majority of FT forum readers that don't live in China, the train ticket cancellation feature would not have been commonly used and so wasn't a particularly important phenomenon to deal with. The expats on this forum mostly already know about it, whether or not they've used it. IIRC it hasn't ever been dealt with in detail here, so not much of a priority to report on changes. I certainly have used the system to book myself more than one sleeper ticket where the exact day was unknown, with the intention of cancelling and returning the unwanted one usually day before the ticket departure date. The 5% surrender fee on a standard, non-HSR sleeper was a bargain, which I considered cheap hedging strategy when uncertain of timing was a problem that couldn't be resolved until real-time in the field. For instance, buying a second soft sleeper ticket for RMB 300 and returning it was only an RMB 15 penalty. Of course this rather generous policy had to get tightened up at some point. I think the new, prorated fee based on cancellation timing is fair, but I doubt if it will result in significant change in behavior. There are plenty of Chinese train travelers to whom a 20% penalty esp on standard trains--which is where most of the sell-out problems and supply/demand mismatch occur--isn't going to change behavior all that much. Sometimes you just don't know your final schedule or ticket usage, >48 hours in advance.

On the other end of things, and regardless of the cancellation timing, for people trying to get those last minute ticket returns, it's still going to be a crapshoot as to whether any tickets are returned into the system or not. Whether trying 2 hours, 8 hours, or 48 hours before departure. I don't think there's any general conclusion one can make about last minute availability potential, based on these new changes.

travelinmanS Sep 2, 2013 9:12 pm

I hope this means that you can return/refund tickets at any of the in-town ticketing kiosks as well, but I doubt this will be the case. If it is allowed then avoiding a trip to the train station is well worth any higher refund fee.

jiejie Sep 3, 2013 7:45 am

Quote:

Originally Posted by travelinmanS (Post 21379173)
I hope this means that you can return/refund tickets at any of the in-town ticketing kiosks as well, but I doubt this will be the case. If it is allowed then avoiding a trip to the train station is well worth any higher refund fee.

Actually, I think this is supposed to be a new feature along with being able to return in any other city, though these enhancements probably comes with a RMB 5 fee on top of the % cancellation fee.

anacapamalibu Sep 3, 2013 6:13 pm

Jun 4, 2011 - 100+ posts - ‎28 authors
I would think all the Chinese people who make extra money ... there is little or no market for scalpers on high speed rail. ...... it will charge only a 5-percent refund fee starting Sept 25,In....



Quote:

Originally Posted by chornedsnorkack (Post 21374801)
See:
http://szdaily.sznews.com/html/2013-...nt_2602803.htm


It is interesting that so many Chinese used to buy unneeded tickets and cancel them, considering that it DID cost 5 % already - no free cancellation.
Pity that no one noticed to post it till now, considering the regulations took effect yesterday.

Does it also mean that large numbers of tickets shall now come to market slightly over 48 hours before departure? It is still just 5 % to cancel over 48 hours before departure. Therefore the people who are willing to waste 5 % price on cancellation would now cancel slightly over 48 hours ahead of departure, presumably at a convenient time for themselves. It would therefore be a question of noticing the cancelled tickets at the correct time and buying them before anyone else does.

Was posted awhile back.



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