@AskTSA Wins DHS Secretary's 2016 Customer Service Award
Dec 12, 16, 11:14 am
#1
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Join Date: Mar 2002
Location: An NPR mind living in a Fox News world
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@AskTSA Wins DHS Secretary's 2016 Customer Service Award
My advice is to read this on an empty stomach...
From the TSA web site:
Such low standards...
My current favorite:
https://twitter.com/AskTSA/status/808333596276785153
From the TSA web site:
The Secretary's Customer Service Award drew attention to one of the latest TSA initiatives to improve the traveler experience. “Our team is honored by the recognition and really pleased by the impact of this new social care program,” said Jennifer Plozai, acting deputy assistant administrator for the Office of Strategic Communications and Public Affairs. “We are able to respond to the needs of travelers in real-time and make operational improvements based on the feedback we receive.”
AskTSA, the Twitter and Facebook Messenger based program, operates 365 days a year to provide quick and accurate responses to passengers’ questions that cover topics ranging from TSA Pre✓® hours of operation, screening procedures, and even what you can (and can’t) pack. Since launching, the program has responded to more than 80,000 inquiries.
AskTSA, the Twitter and Facebook Messenger based program, operates 365 days a year to provide quick and accurate responses to passengers’ questions that cover topics ranging from TSA Pre✓® hours of operation, screening procedures, and even what you can (and can’t) pack. Since launching, the program has responded to more than 80,000 inquiries.
My current favorite:
https://twitter.com/AskTSA/status/808333596276785153
Dec 12, 16, 12:29 pm
#2
Moderator: Smoking Lounge; FlyerTalk Evangelist
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The above TSA self promotion was brought to you by the Public Relations firm of Blech, Ralph, Belch and Hurl
Dec 12, 16, 11:51 pm
#4
Join Date: Jul 2007
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Dec 13, 16, 5:09 pm
#5
Join Date: Oct 2008
Location: Greensboro
Programs: TSA
Posts: 2,415
I am fairly certain that (at least some) of the @asktsa responses are live, not bots. They posted the positions through USAJOBS.gov a few times. They may *sound* canned because certain questions can only be answered a certain way (legal and or regulatory requirements). Many of the responses have been timely, relevant and have helped tons of folks with questions they had. HQ is right to give this team some recognition, they are doing some good work for John Q Public.
