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@AskTSA Wins DHS Secretary's 2016 Customer Service Award

@AskTSA Wins DHS Secretary's 2016 Customer Service Award

Old Dec 12, 16, 10:14 am
  #1  
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@AskTSA Wins DHS Secretary's 2016 Customer Service Award

My advice is to read this on an empty stomach...

From the TSA web site:

The Secretary's Customer Service Award drew attention to one of the latest TSA initiatives to improve the traveler experience. “Our team is honored by the recognition and really pleased by the impact of this new social care program,” said Jennifer Plozai, acting deputy assistant administrator for the Office of Strategic Communications and Public Affairs. “We are able to respond to the needs of travelers in real-time and make operational improvements based on the feedback we receive.”

AskTSA, the Twitter and Facebook Messenger based program, operates 365 days a year to provide quick and accurate responses to passengers’ questions that cover topics ranging from TSA Pre✓® hours of operation, screening procedures, and even what you can (and can’t) pack. Since launching, the program has responded to more than 80,000 inquiries.
Such low standards...

My current favorite:

https://twitter.com/AskTSA/status/808333596276785153
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Old Dec 12, 16, 11:29 am
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The above TSA self promotion was brought to you by the Public Relations firm of Blech, Ralph, Belch and Hurl
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Old Dec 12, 16, 2:22 pm
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Looking at today's headlines, this is actually only the third most absurd thing I've read today.
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Old Dec 12, 16, 10:51 pm
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Originally Posted by FliesWay2Much View Post
My advice is to read this on an empty stomach...
Thanks for the warning.

What's a bot going to do with an award certificate and/or prize money???
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Old Dec 13, 16, 4:09 pm
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Originally Posted by RadioGirl View Post
Thanks for the warning.

What's a bot going to do with an award certificate and/or prize money???
I am fairly certain that (at least some) of the @asktsa responses are live, not bots. They posted the positions through USAJOBS.gov a few times. They may *sound* canned because certain questions can only be answered a certain way (legal and or regulatory requirements). Many of the responses have been timely, relevant and have helped tons of folks with questions they had. HQ is right to give this team some recognition, they are doing some good work for John Q Public.
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