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-   -   Tsa sky harbor checked bag meltdown (https://www.flyertalk.com/forum/checkpoints-borders-policy-debate/1765592-tsa-sky-harbor-checked-bag-meltdown.html)

chollie May 12, 2016 7:40 pm

Tsa sky harbor checked bag meltdown
 

Originally Posted by Tom M. (Post 26617765)
http://www.foxnews.com/us/2016/05/12...?intcmp=hplnws

TSA bag-screening issue causes over 3,000 bags to miss flights leaving Phoenix airport

Meanwhile, we have an idiot congressman (TSA shill) who is suggesting that screening times will improve if the airlines stop charging for checked bags. TSA would like that because they think it would improve their odds of passing the Red Team tests at the checkpoints.

I suppose it never occurred to the congressman that TSA would be completely unprepared to handle a sudden rush of checked bags, so pax would stand in long lines only to arrive and not see their bags for days.

Very coincidental timing. Does Neffy have a connection who has expensive new baggage screening systems for sale?

Boggie Dog May 12, 2016 8:57 pm

Tsa sky harbor checked bag meltdown
 
http://www.12news.com/mb/news/local/...-lot/187487059

Apparently Sky Harbor checked bags are being taken to other airports to be cleared. TSA using a cell phone lot as overflow.

Apparently TSA's contingency plans come up lacking as typical for TSA.

wrp96 May 12, 2016 8:59 pm

I know AA agents are telling people that can to take their bags to the gate and gate check them.

HawaiiTrvlr May 12, 2016 10:12 pm

I just saw a similar news report on our local NBC station. Wow. Epic failure on the TSA'S part.

TWA884 May 12, 2016 10:17 pm

More details here:
TSA checked-bag-system glitch snarls travel at Sky Harbor


<snip>

A TSA spokesman said "significant, unprecedented technical issues with a computer server" were to blame for the problem, which was identified at about 6:45 a.m. Thursday.

"TSA is working diligently with our airline and airport partners and using alternative screening tools to screen bags, though those methods are not as efficient as our automated system. TSA encourages passengers to continue to arrive at Phoenix Sky Harbor early," said Nico Melendez, a TSA spokesman.

Scores of checked bags were staged in a parking lot at the airport, slated for ground transportation to airports in Tucson and San Diego, Rodriguez said.

<snip>

N830MH May 12, 2016 10:44 pm

All,

TSA inline baggage screening system is now fully operational. You may checked a bags tomorrow. Thank you for your patience and we will appreciate that. They has been resolved.

Loren Pechtel May 12, 2016 10:48 pm

How many bags will be stolen? 2,999?

N830MH May 13, 2016 12:29 am


Originally Posted by Loren Pechtel (Post 26618347)
How many bags will be stolen? 2,999?

No, actually, they have a problem with the baggage screening system this early morning. Due to technical problems with the computer servers. 3,000 checks bags that they missed a flight. They won't get a bag in a few days. They had to sent a bags to nearby airports to be screened. No, they did not steal a bags.

t325 May 13, 2016 7:04 am


Originally Posted by N830MH (Post 26618571)
No, actually, they have a problem with the baggage screening system this early morning. Due to technical problems with the computer servers. 3,000 checks bags that they missed a flight. They won't get a bag in a few days. They had to sent a bags to nearby airports to be screened. No, they did not steal a bags.

Pardon my French, but how the .... does a computer server problem prevent the TSA from sending bags through an X-ray and getting them to the planes.

This just sounds like the TSA coming up for an excuse with their incompetence.

eyecue May 13, 2016 7:52 am

This is interesting because we deal with this a lot at DEN. The system that moves the bags, uses the bar code on the luggage tag that is seen by a laser scanner and tracked through the process. When the laser scanner sees the tag it makes a entry on the server that shows the status of the bag. The bag is then routed to the CTX machine. The image is analyzed by computer and then it is either cleared or sent to be searched. The only part of the system that is owned by TSA is the CTX machine that x-rays the bag. The physical belt system, the computers and the network are not owned by TSA. So it would appear that in order to prevent animosity with the airport, TSA is taking the blame for this.

gingersnaps May 13, 2016 9:37 am


Originally Posted by t325 (Post 26619507)
Pardon my French, but how the .... does a computer server problem prevent the TSA from sending bags through an X-ray and getting them to the planes.

This just sounds like the TSA coming up for an excuse with their incompetence.

Take a look at this

In line systems are complicated, and automated. Years ago TSA testified it could reduce it checked baggage workforce 78% by using inline systems.

Automation means computers. Computers systems usually mean some kind of centralized servers.

With an complete automated system that does not provide for manual use, a system "reboot" or "automatic update" could cripple the whole thing.

Boggie Dog May 13, 2016 10:17 am

It's clear that TSA did not have in place an effective back up plan. Now 3,000 bags are floating around the country, some likely to never make it back to the traveler.

Just another example of TSA incompetence.

Exec_Plat May 13, 2016 11:59 am


Originally Posted by eyecue (Post 26619689)
This is interesting because we deal with this a lot at DEN. The system that moves the bags, uses the bar code on the luggage tag that is seen by a laser scanner and tracked through the process. When the laser scanner sees the tag it makes a entry on the server that shows the status of the bag. The bag is then routed to the CTX machine. The image is analyzed by computer and then it is either cleared or sent to be searched. The only part of the system that is owned by TSA is the CTX machine that x-rays the bag. The physical belt system, the computers and the network are not owned by TSA. So it would appear that in order to prevent animosity with the airport, TSA is taking the blame for this.

So you know for a fact that there is no upload of data from the airport owned 'scanner system' to a TSA server to log each bag scanned???

Knowing who owns what physical machine is not the same as knowing how info flows- a server issue that simply records 'image+bag' could stop the whole process. If that is a TSA server it is a TSA caused issue.

I am NOT saying that **I** know one way or the other, either.

BSBD May 13, 2016 12:08 pm


Originally Posted by eyecue (Post 26619689)
The only part of the system that is owned by TSA is the CTX machine that x-rays the bag. The physical belt system, the computers and the network are not owned by TSA. So it would appear that in order to prevent animosity with the airport, TSA is taking the blame for this.

Some friends of mine who are in a position to know about this stuff told me that the problem at PHX was caused by an unpatched/improperly patched interface between the airport systems and TSA systems. Guess who owns and is responsible for the interface? Hint: it's not the airport.

eyecue May 13, 2016 12:29 pm


Originally Posted by BSBD (Post 26620936)
Some friends of mine who are in a position to know about this stuff told me that the problem at PHX was caused by an unpatched/improperly patched interface between the airport systems and TSA systems. Guess who owns and is responsible for the interface? Hint: it's not the airport.

http://www.logplan.com/
http://www.morpho.com/

These are two big companies that are responsible for the process. The owner of the MUX might be TSA but the upkeep and reliability are not.


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