Go Back  FlyerTalk Forums > Travel&Dining > Travel Safety/Security > Checkpoints and Borders Policy Debate
Reload this Page >

WP: "D.C. resident: TSA agent questioned if license from nationís capital was valid"

WP: "D.C. resident: TSA agent questioned if license from nationís capital was valid"

Old Feb 26, 14, 11:51 am
  #1  
FlyerTalk Evangelist
Original Poster
 
Join Date: Mar 2002
Location: An NPR mind living in a Fox News world
Posts: 13,707
WP: "D.C. resident: TSA agent questioned if license from nationís capital was valid"

From the "Are we surprised?" category, this time in Phoenix:

TSA agent questioned if license from nationís capital was valid for flight:

According to Brandt, an agent with the Transportation Security Administration took a look at her D.C. license and began to shake her head. ďI donít know if we can accept these,Ē Brandt recalled the agent saying. ďDo you have a U.S. passport?í
Of course, Spokesholess Lisa was johnny on the spot:

Asked about the incident, Lisa Farbstein, a TSA spokeswoman, pointed a reporter to the agencyís Web site, which has a published list of 15 types of valid IDs for airline travel, including ďDriverís Licenses or other state photo identity cards issued by Department of Motor Vehicles (or equivalent).Ē

Farbstein said she could not immediately comment on the incident, but on social media, it was clear that TSA officials were alerted to the incident.
I'm more concerned that the passenger was "afraid" when the clerk wouldn't accept her license. Well, I guess that's the way Pissy wants it.
FliesWay2Much is offline  
Old Feb 26, 14, 5:35 pm
  #2  
 
Join Date: Mar 2011
Posts: 471
Originally Posted by FliesWay2Much View Post
From the "Are we surprised?" category, this time in Phoenix:

TSA agent questioned if license from nation’s capital was valid for flight:



Of course, Spokesholess Lisa was johnny on the spot:



I'm more concerned that the passenger was "afraid" when the clerk wouldn't accept her license. Well, I guess that's the way Pissy wants it.
Maybe this was the same TSO that insisted that "New" Mexico was not part of the United States. You get what you pay for.
VelvetJones is offline  
Old Feb 26, 14, 5:38 pm
  #3  
Moderator: Smoking Lounge; FlyerTalk Evangelist
 
Join Date: Feb 2004
Location: SFO, CDG, PBI
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,580
There's our next Homeland Security Secretary
goalie is offline  
Old Feb 26, 14, 5:39 pm
  #4  
 
Join Date: Oct 2007
Location: Catania, Sicily/South Jersey (PHL)/Houston, Texas/airborne in-between
Programs: United Global Svcs, AA ExecPlat, WN RR, AZ Freccia Alata+, Hilton gold, SPG/Marriot Gold, Hertz Prez
Posts: 3,210
Not Surprised. Is anyone surprised. This is the same agency that had an agent that though my brown Official US Passport was not valid.

As I have posted in the past, several of my friends and distant family who live in New Mexico get that all the time from people-TSA and many others.

New Mexico- Not New, Not Mexico...

Glad to see D.C. getting to share the love!
FlyingHoustonian is offline  
Old Feb 26, 14, 5:54 pm
  #5  
FlyerTalk Evangelist
 
Join Date: Oct 2011
Location: Anywhere I need to be.
Programs: OW Emerald, *A Gold, NEXUS, GE, ABTC/APEC, South Korea SES, eIACS, PP, Hyatt Diamond
Posts: 16,046
Originally Posted by FlyingHoustonian View Post
Not Surprised. Is anyone surprised. This is the same agency that had an agent that though my brown Official US Passport was not valid.

As I have posted in the past, several of my friends and distant family who live in New Mexico get that all the time from people-TSA and many others.

New Mexico- Not New, Not Mexico...

Glad to see D.C. getting to share the love!
When I held a Canadian driving licence 'what state is BC?'
I asked 'did you even look at the licence? It says CANADA on it'
Yet another one thought it was a British licence (despite the fact that UK is in the EU and EU member state licences have the EU circle with stars on it with country code.)
(I still hold a driving licence but it is issued by a different area, and does not have my photo on it.)
AA_EXP09 is offline  
Old Feb 26, 14, 6:03 pm
  #6  
FlyerTalk Evangelist
 
Join Date: Sep 2006
Location: where the chile is hot
Programs: AA,RR,NW,Delta ,UA,CO
Posts: 32,727
Originally Posted by VelvetJones View Post
Maybe this was the same TSO that insisted that "New" Mexico was not part of the United States. You get what you pay for.
Wrong.

Put the blame where it belongs.

I have never heard anyone suggest that TSA managers are underpaid. Above every employee pulling a stunt like this, there is a chain of well-paid management allowing and enabling this level of performance - a level that is rarely found or tolerated in your average Dunkin Donuts or Pizza Hut.

Federalize ≠ professionalism

Higher pay without professional management ≠ better TSO performance.

That said, this TSO did handle her lack of knowledge appropriately when she escalated to a senior employee.
chollie is offline  
Old Feb 26, 14, 6:07 pm
  #7  
 
Join Date: Jan 2012
Location: Washington, D.C. / Miami, FL
Programs: AAdvantage EXP, HHonors Gold, Hertz Five Star
Posts: 113
Gotta love the government! Maybe I'll take my passport tomorrow in case DCA's TSA refuses my VA drivers license.
iAdam is offline  
Old Feb 26, 14, 6:22 pm
  #8  
 
Join Date: Sep 2011
Programs: US Chairman, Hilton Diamond
Posts: 90
Dumbest Story of the Month

New Employee makes a mistake.

Supervisor corrects the situation immediately.

End of story.

Quick! Cue outage!
Jaxxon is offline  
Old Feb 26, 14, 6:45 pm
  #9  
FlyerTalk Evangelist
 
Join Date: Sep 2006
Location: where the chile is hot
Programs: AA,RR,NW,Delta ,UA,CO
Posts: 32,727
Originally Posted by Jaxxon View Post
New Employee makes a mistake.

Supervisor corrects the situation immediately.

End of story.

Quick! Cue outage!
Where did you learn how long the employee has been with TSA?

Your post is the only one in the thead approaching out[r]age, IMHO.
chollie is offline  
Old Feb 26, 14, 6:48 pm
  #10  
In memoriam
 
Join Date: Jan 2006
Posts: 4,020
Originally Posted by Jaxxon View Post
New Employee makes a mistake.

Supervisor corrects the situation immediately.

End of story.

Quick! Cue outage!
Yep, I agree.

But I can't resist mentioning that when I was in grad school in DC I had some stationary printed up (this was before we printed our own stationary on the computer) that said the address was in: "Washington, District of Columbia." Which is officially correct as the City of Washington was once one of several cities in the Federal District until they were sent back to Virginia or merged into Washington.

The DC post office was unable to deal with this address and kept sending back my mail as "undeliverable" or sending it to Seattle for an address check.

Finally, got new stationary.

Can't blame that on the TSA!
biggestbopper is offline  
Old Feb 26, 14, 7:34 pm
  #11  
 
Join Date: Sep 2009
Location: iad/dca
Programs: UA Million Mile Gold, Club, AA, Delta, Marriott, Hertz G, A/Club
Posts: 1,106
For a while there before global entry the poor guys at TSA Dulles would not accept the Sevis card issued by Homeland Security as a valid ID. Now I can walk into the country with it. I used it regularly just to see what they would do. Supervisors equally clueless and hostile. I confirmed with HQ it was on the acceptable ID list but that did not help at Dulles.
iquitos is offline  
Old Feb 26, 14, 7:44 pm
  #12  
 
Join Date: Sep 2011
Posts: 140
Originally Posted by iquitos View Post
For a while there before global entry the poor guys at TSA Dulles would not accept the Sevis card issued by Homeland Security as a valid ID. Now I can walk into the country with it. I used it regularly just to see what they would do. Supervisors equally clueless and hostile. I confirmed with HQ it was on the acceptable ID list but that did not help at Dulles.
I had a TSA agent in Hawaii refuse to acknowledge that a NEXUS card was valid, despite it having "issued by Department of Homeland Security" on the back, and being item #3 on the list of "acceptable forms of ID". He wasn't happy if when I asked if he'd ever looked at the TSA website and suggested he ask for more training.
rbphilip is offline  
Old Feb 26, 14, 8:20 pm
  #13  
 
Join Date: Nov 2008
Location: Washington, DC
Programs: United Premier 1K 1MM; AA Plat; Hyatt Explorist; Marriott Titanium; Hertz Pres Cirlce
Posts: 2,382
Unfortunately, this is not limited to TSA officers. We've had police officers in a number of jurisdictions do this to people from the territories like Guam, USVI, Puerto Rico, CNMI and American Samoa. Sad how ignorant we are about the territories
mh3265a is offline  
Old Feb 26, 14, 8:20 pm
  #14  
 
Join Date: Jul 2010
Location: DTW
Programs: Amex Canada Centurion (and all the fixings)...and 20,000,000+ misc. points/miles to spend!
Posts: 153
Prior to the advent of PreCheck, I lost track of the number of times that the TSA didn't recognize my NEXUS card or Canadian Driver's License. Of course, speaking to supervisors, filing complaints, etc. never did any good. It's a pathetic reflection on the training program (or lack thereof) for a job where a minimal level of knowledge is even required in the first place.
tingalex is offline  
Old Feb 26, 14, 9:13 pm
  #15  
FlyerTalk Evangelist
 
Join Date: May 2008
Location: CHA, MAN;
Programs: Delta DM 1 MM; HH Diam,Hz PC,
Posts: 11,094
shakes head in disbelief.
GRALISTAIR is offline  

Thread Tools
Search this Thread
Search Engine: