TSA now has a toll free helpline for travelers with disabilities and medical needs
http://www.tsa.gov/press/releases/2011/1222.shtm
The Transportation Security Administration (TSA) announced the launch of TSA Cares today, a new helpline number designed to assist travelers with disabilities and medical conditions, prior to getting to the airport. Travelers may call TSA Cares toll free at 1-855-787-2227 prior to traveling with questions about screening policies, procedures and what to expect at the security checkpoint...... ...When a passenger with a disability or medical condition calls TSA Cares, a representative will provide assistance, either with information about screening that is relevant to the passenger’s specific disability or medical condition, or the passenger may be referred to disability experts at TSA. TSA recommends that passengers call approximately 72 hours ahead of travel so that TSA Cares has the opportunity to coordinate checkpoint support with a TSA Customer Service Manager located at the airport when necessary.... ...All travelers may ask to speak to a TSA supervisor if questions about screening procedures arise while at the security checkpoint.... *I say "potentially" as their may be (n.b. may be) a TSO out there who is also an MD ;) |
Now Pistole can tell Congress he's proactive and takes assaults by his clerks serious.
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Originally Posted by Michael El
(Post 17681731)
Now Pistole can tell Congress he's proactive and takes assaults by his clerks serious.
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Originally Posted by jkhuggins
(Post 17681941)
Or simply blame passengers with disabilities for their own problems at screening if they didn't call the magic hotline ahead of time ...
While I applaud the fact that they are willing to discuss the issues ahead of time with the airport itself, I'm dubious about whether it will do any good. Mike |
Originally Posted by mikeef
(Post 17681992)
Unfortunately, this is the most likely outcome. Those who don't travel often are unlikely to know that this line exists, meaning that they will get to the airport and run into the same issues.
While I applaud the fact that they are willing to discuss the issues ahead of time with the airport itself, I'm dubious about whether it will do any good. Mike It will not help a person with memory loss. And not people who doesnt have a computer. My mom doesnt have a computer at all. |
Originally Posted by goalie
(Post 17681696)
http://www.tsa.gov/press/releases/2011/1222.shtm
So what pray tell is a "disability expert"? Which still means that a pax could be subject to a TSO potentially* practicing medicine without a license :rolleyes: *I say "potentially" as their may be (n.b. may be) a TSO out there who is also an MD ;) |
Originally Posted by goalie
(Post 17681696)
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Nadine Hays allegedly called the TSA prior to arriving at the airport with her mother and her mother's applesauce. We all know how that turned out.
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Originally Posted by jkhuggins
(Post 17681941)
Or simply blame passengers with disabilities for their own problems at screening if they didn't call the magic hotline ahead of time ...
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So if the old ladies called the hotline they would have been told they would not be strip searched, because the TSA doesn't strip search people.
Yet when they got to Kennedy, they would have been strip searched. Yeah, that's helpful. |
'TSA Cares' is a terrible name for the line-- it is extremely patronizing and doesn't describe the service the line is supposed to provide. But the dumb choice of name comes as no shock.
This whole state of affairs is sad-- that we need a phone number for a disabled person to call before going to the airport so that the airport workers can be told in advance to treat the person with dignity. |
Actually, if used correctly, this is a step forward. If we can get follow through on the information (as I read it, they call the hotline, speak to someone, and if special needs are in play, they contact the airport directly to coordinate), and get those in this chain of information to do what they are supposed to do, it stands a chance of helping a great many passengers that have a disability. I would love to be the local contact point for things like this, it would give me the chance to interface with the STSOs and TSMs at the checkpoints to make certain they are able to preplan for specific situations, as well as making certain that there is a better awareness in general of how to better assist passengers with disabilities. I would actually like to see someone designated at each airport to be a POC for passengers with disabilities. Take that person, train them, have them make contact with the same groups that help TSA to make policy, and develop better programs to teach the TSOs how to help more in the process, instead of simply focusing on getting the screening done (which seems to be the case in many of the complaints I have heard). I have always found that simply asking a person what we can do to help first, then beginning to explain what screening needs to be done has almost always resulted in better communication. I like it, and if it is utilized in the spirit it has been developed, I think it can be a great step forward towards helping our passengers.
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Those are all very big IFs, West. And it would mean that the TSA would have to be <drum roll, please>, CONSISTENT.
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Originally Posted by gsoltso
(Post 17684734)
Actually, if used correctly, this is a step forward. If we can get follow through on the information (as I read it, they call the hotline, speak to someone, and if special needs are in play, they contact the airport directly to coordinate), and get those in this chain of information to do what they are supposed to do, it stands a chance of helping a great many passengers that have a disability. I would love to be the local contact point for things like this, it would give me the chance to interface with the STSOs and TSMs at the checkpoints to make certain they are able to preplan for specific situations, as well as making certain that there is a better awareness in general of how to better assist passengers with disabilities. I would actually like to see someone designated at each airport to be a POC for passengers with disabilities. Take that person, train them, have them make contact with the same groups that help TSA to make policy, and develop better programs to teach the TSOs how to help more in the process, instead of simply focusing on getting the screening done (which seems to be the case in many of the complaints I have heard). I have always found that simply asking a person what we can do to help first, then beginning to explain what screening needs to be done has almost always resulted in better communication. I like it, and if it is utilized in the spirit it has been developed, I think it can be a great step forward towards helping our passengers.
Nonetheless, the people on this forum have some really good ideas about what the TSA could do, we discuss specific things they should do, we speculate about what they would do in certain situations, but it in the end it is the things they actually do that generate the most conversation. |
Originally Posted by InkUnderNails
(Post 17684831)
There will be those, like yourself, that see the value in this and would try to make it work in their airport. Kudos to you and the others that make it work correctly.
Nonetheless, the people on this forum have some really good ideas about what the TSA could do, we discuss specific things they should do, we speculate about what they would do in certain situations, but it in the end it is the things they actually do that generate the most conversation. |
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