TSA workers feel victimized
#16
Join Date: Feb 2008
Location: PIT
Programs: Marriott Silver, Priority Club Platinum, Hilton Gold, Airline Peon (United, Delta, Southwest)
Posts: 335
How many TSO's do you think have written their congressmen/senators urging them to get rid of the NoS/Grope? Do you think any on this board have?
#17
Join Date: Jul 2006
Programs: United
Posts: 2,710
#18
FlyerTalk Evangelist




Join Date: Dec 2004
Location: MSP
Programs: Fallen Plats, ex-WN CP, DYKWIW; still PAL Premier Elite & Hilton Diamond
Posts: 25,429
C'mon guys, this is over the top.
Some of them are creeps, for sure. Others are decent people who got more than they bargained for on the job. If later on they find out that they were lied to about the scanners, then they are victims too. None of us deserve to be lied to by the bosses in power.
I do agree that some of them aren't happy and take it out on the pax ("if you wouldn't opt out, I wouldn't have to feel you up, this is disgusting, I'll teach you a leson"). I believe there are quite a few out there like that and I have no sympathy for them.
Don't like it? Neither do I. You want me to suck it up, be polite, submit the complaint forms and write my congressman or don't fly? I think you should do the same: suck it up, be polite, submit the complaint forms and write your congressman or don't come to work.
Certainly there are too many complicit TSOs. As far as I'm concerned, if one TSO is snickering at me or gawking while I'm getting frisked, it is the obligation of the frisker to stop, look at the loser TSO and say loudly and clearly 'Yes? Are you watching for a reason or are you supposed to be doing something useful?'
If TSO-A sees TSO-B doing something inappropriate or unprofessional and doesn't call him/her out on it, well, then I don't have any sympathy. In my eyes, that makes TSO-A just as guilty as TSO-B.
Some of them are creeps, for sure. Others are decent people who got more than they bargained for on the job. If later on they find out that they were lied to about the scanners, then they are victims too. None of us deserve to be lied to by the bosses in power.
I do agree that some of them aren't happy and take it out on the pax ("if you wouldn't opt out, I wouldn't have to feel you up, this is disgusting, I'll teach you a leson"). I believe there are quite a few out there like that and I have no sympathy for them.
Don't like it? Neither do I. You want me to suck it up, be polite, submit the complaint forms and write my congressman or don't fly? I think you should do the same: suck it up, be polite, submit the complaint forms and write your congressman or don't come to work.
Certainly there are too many complicit TSOs. As far as I'm concerned, if one TSO is snickering at me or gawking while I'm getting frisked, it is the obligation of the frisker to stop, look at the loser TSO and say loudly and clearly 'Yes? Are you watching for a reason or are you supposed to be doing something useful?'
If TSO-A sees TSO-B doing something inappropriate or unprofessional and doesn't call him/her out on it, well, then I don't have any sympathy. In my eyes, that makes TSO-A just as guilty as TSO-B.
#20


Join Date: Oct 2010
Location: SEA/ORD/ADB
Programs: TK ELPL (*G), AS 100K (OWE), BA Gold (OWE), Hyatt Globalist, Hilton Diamond, Marriott Plat, IHG Plat
Posts: 7,774
I dunno guys. I think that this might be a bit harsh. While there are far too many TSOs who are going along with the new instructions, we as passengers should assume that every single TSO is a un-american totalitarian-supporting sheeple. People have situations in life that cause them to go along with the flow because they have no choice. The economy right now isn't the best time to leave your job, even if you have moral qualms with what you are doing. When your house, car, and children's education is relying on a job, its amazing how much of a blind eye you can turn. I've had absolutely awful power-hungry TSOs, but I occasionally get a professional, polite TSO and then I feel bad for stereotyping.
#21

Join Date: Nov 2010
Location: Northern California, in the redwoods, on the ocean.
Posts: 437
And as for the TSOs, the ones I've encountered (except at ACV--tip of the hat to you good folks) have had a belligerent, adversarial attitude, if not a power-crazed stance of "put it to the rich ......"
If the shoe is pinching, I suggest THEY take it off and put it through the x-ray machine.
#23
Join Date: Dec 2010
Location: North Dakota
Posts: 82
I really do try to be polite to people, and that includes TSOs. I'm sure many of them don't like this job, and let's be charitable, maybe some of them are starting on the mental work of morality, and considering whether they really can go on. I also completely agree with the Nuremberg assessment - sooner or later, there is moral culpability involved.
Nonetheless, for TSOs who feel harassed and abused, I have this suggestion. Be polite and respectful to us, and we'll be polite and respectful back. As I think Chollie (??) suggested elsewhere, even just saying, "I know this isn't fun, and I don't like it any more than you. I'm sorry that it has to be done, but I'll try to make it quick, ok?" would go a long ways. I have doctors that do procedures on me that make me suck in my breath, or even cry out a little in pain or discomfort, and they all respond with, "I know, I'm sorry." I think we'd all get along better if passengers were allowed to ask questions without being interrupted, if we were able to request to stay in view of our belongings or for the TSO to put on clean gloves without being met with rudeness, if we were allowed to opt-out without being mocked. What it comes down to, discussions of Nuremberg aside, is that if TSOs could be reliably counted on to act like professionals (which includes consistency across various airports), I think they would find passengers much more pleasant and compliant.
In other words, if you want to claim that TSOs are professionals, they need to actually act like professionals. This is going to involve training, extensive supervision, and "sure and certain punishment" up to and including termination for agents who mistreat passengers. The average encounter with the average TSO is not (I don't believe) anything approaching what would be termed "professional" in any other field. Fix that, supervisors (clear on up to Sec. Napolitano), and you will fix a lot of the morale issues among your employees.
And look - I worked at Starbucks for 3 years and heard plenty of rude comments directed at me, my coworkers, and my company, and that's without my ever having touched anybody's crotch. Just sayin'.
Nonetheless, for TSOs who feel harassed and abused, I have this suggestion. Be polite and respectful to us, and we'll be polite and respectful back. As I think Chollie (??) suggested elsewhere, even just saying, "I know this isn't fun, and I don't like it any more than you. I'm sorry that it has to be done, but I'll try to make it quick, ok?" would go a long ways. I have doctors that do procedures on me that make me suck in my breath, or even cry out a little in pain or discomfort, and they all respond with, "I know, I'm sorry." I think we'd all get along better if passengers were allowed to ask questions without being interrupted, if we were able to request to stay in view of our belongings or for the TSO to put on clean gloves without being met with rudeness, if we were allowed to opt-out without being mocked. What it comes down to, discussions of Nuremberg aside, is that if TSOs could be reliably counted on to act like professionals (which includes consistency across various airports), I think they would find passengers much more pleasant and compliant.
In other words, if you want to claim that TSOs are professionals, they need to actually act like professionals. This is going to involve training, extensive supervision, and "sure and certain punishment" up to and including termination for agents who mistreat passengers. The average encounter with the average TSO is not (I don't believe) anything approaching what would be termed "professional" in any other field. Fix that, supervisors (clear on up to Sec. Napolitano), and you will fix a lot of the morale issues among your employees.
And look - I worked at Starbucks for 3 years and heard plenty of rude comments directed at me, my coworkers, and my company, and that's without my ever having touched anybody's crotch. Just sayin'.
#24
FlyerTalk Evangelist
Join Date: Oct 2000
Posts: 15,788
Nonetheless, for TSOs who feel harassed and abused, I have this suggestion. Be polite and respectful to us, and we'll be polite and respectful back. As I think Chollie (??) suggested elsewhere, even just saying, "I know this isn't fun, and I don't like it any more than you. I'm sorry that it has to be done, but I'll try to make it quick, ok?" would go a long ways.
It is a government sanctioned invasion of privacy and an assault. I'm sympathetic to the position the screeners are in, but they chose that position and only deserve the respect that accrues to the position.
In the military you salute the rank, not the man.
I'll not give a screener a pat on the head just because they are polite. They are not just assaulting me, they are threatening our way of life. That goes way beyond live-and-let-live.
That said, I've had screeners who have told me that their job is distasteful and they are looking for a way out. I'll cut them some slack.
#25
Suspended
Join Date: Sep 2004
Location: USA
Programs: UA/CO(1K-PLT), AA(PLT), QR, EK, Marriott(PLT), Hilton(DMND)
Posts: 9,538
I dunno guys. I think that this might be a bit harsh. While there are far too many TSOs who are going along with the new instructions, we as passengers should assume that every single TSO is a un-american totalitarian-supporting sheeple. People have situations in life that cause them to go along with the flow because they have no choice. The economy right now isn't the best time to leave your job, even if you have moral qualms with what you are doing. When your house, car, and children's education is relying on a job, its amazing how much of a blind eye you can turn. I've had absolutely awful power-hungry TSOs, but I occasionally get a professional, polite TSO and then I feel bad for stereotyping.
#26
Join Date: Oct 2010
Location: Denton County, TX
Programs: AA Executive Platinum, Hilton Diamond
Posts: 737
I wish there was a violin icon on here.
No sympathy. NONE.
The same folks who told us "do you want to fly today" are now complaining because we're angry at them for abusing us?
You're not even worthy of the crud I scrape off the bottom of my boots. And I'll say it to your face too.
No sympathy. NONE.
The same folks who told us "do you want to fly today" are now complaining because we're angry at them for abusing us?
You're not even worthy of the crud I scrape off the bottom of my boots. And I'll say it to your face too.
#27
Join Date: Feb 2008
Location: Nashville, TN
Programs: WN Nothing and spending the half million points from too many flights, Hilton Diamond
Posts: 8,043
I have to tolerate the TSA screeners on a regular basis just to go to work. I am told that if I do not like it, I do not have right to go to work that way and find another way to get to work.
Hey screeners, if you do not like it, find another job. You do not have a right to work at the TSA, it is a privilege. It is exactly what I am told to do. You are no better than I am.
Hey screeners, if you do not like it, find another job. You do not have a right to work at the TSA, it is a privilege. It is exactly what I am told to do. You are no better than I am.
#28
Join Date: Dec 2010
Location: BHM
Posts: 118
Yeah I don't know what kind of person voluntarily chooses to work for the TSA as a screener and then gets the nerve to complain against public backlash? Some twisted mess of "I want to feel patriotic" along with a dash of "I like having power over the masses"? It can't be for the money (the Walmart down the road's always hiring) or benefits (it's not military or real LE)...
#29
Join Date: Apr 2009
Location: Phoenix, AZ
Programs: SW Rapid Rewards, Hilton Honors, Marriott, Avis First
Posts: 4,831
I dunno guys. I think that this might be a bit harsh. While there are far too many TSOs who are going along with the new instructions, we as passengers should assume that every single TSO is a un-american totalitarian-supporting sheeple. People have situations in life that cause them to go along with the flow because they have no choice. The economy right now isn't the best time to leave your job, even if you have moral qualms with what you are doing. When your house, car, and children's education is relying on a job, its amazing how much of a blind eye you can turn. I've had absolutely awful power-hungry TSOs, but I occasionally get a professional, polite TSO and then I feel bad for stereotyping.
#30
Join Date: Aug 2010
Posts: 158
Great observation. As long as they treat me like a terrorist, they should not be surprised if the passengers treat them all like molesters.

