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-   -   Missing points transfer to Aeroplan (https://www.flyertalk.com/forum/chase-ultimate-rewards/2141608-missing-points-transfer-aeroplan.html)

qofmiwok Nov 17, 2023 12:01 pm

Missing points transfer to Aeroplan
 
I transferred points last night; used UR instead of MR because all the blogs say they are instantaneous. But it's been over 12 hours and the points have not been received. Chase confirmed the account was correct, and said it "usually" is instantaneous but things can go wrong and it can take up to 7 days. Meanwhile of course my tickets will be gone. Aeroplan won't connect me to a rep; says they're too busy and to call back later.

Anybody heard of issues with points transfers recently? Once it's gone wrong is it likely to take days? Any thoughts about what i could do that I haven't tried?
Thanks

mia Nov 17, 2023 12:24 pm

Here is a report from October: https://www.flyertalk.com/forum/35639766-post559.html I recall reports of similar Aeroplan problems at American Express and Capital One.

qofmiwok Nov 17, 2023 1:53 pm

Thanks, guess I won't be staring at the computer for the next few days then. Those points are going to be stuck there now since I booked it another way.


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