Chase has taken all my husband's points away! (Missed payment.)
Apr 4, 2022, 2:15 am
#1
Original Poster
Join Date: Feb 2008
Programs: BA GGLFL, LH Sen, Alitalia Platinum, Hilton Plat, SPG / Marriott / Carlsson Gold
Posts: 259
Chase has taken all my husband's points away! (Missed payment.)
Hi there, my husband has had a Chase credit card for many years, and had built up circa 150,000 points. When he checked his account yesterday, the points had been wiped. He rang in and was told that Chase wipes points in the event one payment is slightly late. Is this true? Has this happened to anyone else? My husband is utterly distraught about this, any advice extremely welcome! Thanks. 1K
Apr 4, 2022, 6:21 am
#2
Join Date: Feb 2012
Location: The place where it gets so hot in the summer some planes can't take off.
Programs: Marriott LT Titanium, WoH Globalist, National EE, United Platinum
Posts: 1,446
Hi there, my husband has had a Chase credit card for many years, and had built up circa 150,000 points. When he checked his account yesterday, the points had been wiped. He rang in and was told that Chase wipes points in the event one payment is slightly late. Is this true? Has this happened to anyone else? My husband is utterly distraught about this, any advice extremely welcome! Thanks. 1K
Chase doesn't confiscate points because of a late payment.
Apr 4, 2022, 7:05 am
#3
Join Date: Jan 2020
Programs: Jetblue, Turkish, Hilton Gold, Spirit Gold
Posts: 418
It is in terms and conditions, no minimum payment for 60 days.
How you could lose your points
• Your points don’t expire as long as your account is open,
however, you’ll immediately lose all your points if your
account status changes, or your account is closed, for any
of the following reasons:
› you don’t make at least the minimum payment on your
account within 60 days of the due date
› you fail to comply with this or other agreements you have
with Chase
• Your points don’t expire as long as your account is open,
however, you’ll immediately lose all your points if your
account status changes, or your account is closed, for any
of the following reasons:
› you don’t make at least the minimum payment on your
account within 60 days of the due date
› you fail to comply with this or other agreements you have
with Chase
Apr 4, 2022, 12:10 pm
#5
Join Date: Aug 2017
Programs: Hilton Diamond, IHG Spire Ambassador, Global Entry
Posts: 2,825