Jan 3, 2021, 2:43 pm
Last edit by: zebranz
Please record data points in a structured form in this wiki (in addition to posting to the thread):
Date of the offer [mm/dd/yyyy], the offer, how long you had the card and yearly spend)
__________________________________________________ _____________
Tips:
When you call, you MUST ask if there are any offers on your account. Don't ask for an AF waiver, ask if they can credit your account the $95 (or whatever your AF is) to your account. They cannot remove the AF, but they can credit an amount to offset it. If you cancel your card within 30 days of receiving retention bonus, then Chase may claw back that bonus Note that Chase has shortened the period in which you can close the card and get the fee refunded. It is 30 days for most (or all?) cards.
If you don't get a retention bonus, the card you are holding may have the option of a downgrade. Cards that are downgraded may be upgraded at a later date. For example a no-fee Sapphire product exists for downgrade which is not available to new applicants. Consolidated discussion of that topic is here: http://www.flyertalk.com/forum/chase...16-onward.html
If you have Ultimate Rewards points in the account you're calling about, try transferring them to another account before calling. For example, if you will ask for a retention on your Sapphire card, transfer the points to your Freedom card in advance.
The archived 2020 edition is here: https://www.flyertalk.com/forum/chas...-archived.html
__________________________________________________ ___________
Chase IHG Rewards Club Premier VISA
6/9/20 - No offers. Paid the $89 annual fee
7/13/20 - No offers, cancelled (card opened March 2016 and upgraded to Premier in April 2020, but zero spend on it)
12/11/20 no offers (no spend) called twice
7/7/2021 - $50 Credit, had card for 3 years w/ $0 spend
11/29/21 - $5 Credit, had card for 3 years w/ $0 spend too
3/3/22 - no offers, $0 spend, paid fee.
6/6/23 - $90 statement credit, no spend requirement.
7/6/23 - $50 statement credit (w/no spend requirement). Had card for several years, $20 monthly spend.
8/12/23 - $50 statement credit. Have had card for years but in May received business card. Prior minimal spends only at IHG hotels.
Chase IHG rewards Club Mastercard (older version of Chase IHG)
9/9/20- $25 credit. Zero spend.
11/25/20 - $25 credit. Zero spend required.
12/1/20 - $25 credit. Zero Spend required. Almost zero spend on card and have had it ~5 years, first retention offer.
12/7/20 - $25 credit, Zero spend required, Almost Zero Spend, had card for 7 years, first retention offer
3/27/21 - no retention offer, only about $170/month on cell phone for last few months, zero spend before then, had card for several years.
7/18/21 $25 credit. Zero spend required. Zero spent on card. Had since 2012.
Chase Sapphire Preferred
7/6/2020 offered and took $60 account credit, had card since 2011, $100,000 spend
12/26/2020 offered $60 statement credit. accepted. Took less than 1 min. Had card for 5 yrs. Spend ~10K this year.
12/26/2020 no retention offer. Downgraded to Freedom Unlimited. Spend, ~$6K a year.
1/2/2021 Many years, variable spend, 2019 was probably around 10K (as a Reserved), 2020 less for obvious reasons, no offer, closed
2/2/2021: 6k spend last year. No offer, told to use my Ultimate Rewards points to pay for the fee if I wanted to offset it.
4/29/2022 Little spend, offer to downgrade to no fee card, closed account
Chase Sapphire Reserve
12/30/2020 Offered $150. Annual spend ~ $40k. AF hit 1 December
1/28/2021: 40K spend last year. Called to see any retention offers. $150 statement credit. Took it right away.
2/9/2021: 8K spend last year. Called and asked, no offers.
2/25/2021: $6K spend in 2020 (much lower than usual). Called and asked to offset $450 renewal that hit 2/1. Offered $250. Accepted it (of course).
10/28/21 No offer and am billed the full $550 both in ‘20 and ‘21
12/04/21: No offer. Will retain and use PYB to defray af
4/13/22: No offer. Did nor ask. About $6k annual spend over several years
9/1/22 : 40-50k average spend (but 25k last couple of years). Offered 50% bonus to use UR points for PYB on AF (ie. 1.5c value). Declined and downgrade to CSP.
9/16/22: 24K average spend; AF due; called and asked for offer; no offer. PC to FU.
3/17/23 30K spend last 12 mos. No offer. Called twice. PC to FU. Pissed by changes to Pay Yourself Back.
Chase World of Hyatt Visa
9/4/20 No offer, had a high spend
11/19/20: $35 statement credit
9/17/21: $50 statement credit
12/06/21: No offer, and a regular spender on card at Hyatts and for Hyatt night credits
Chase United MP Explorer
13 Nov 2020, offered and accepted $60 credit, had card since 2004, $8000 spend in 2019, $800 year to date
2/24/2023 offered and accepted $100 statement credit. Had card for three years, spend varied between $3k and $15k per year.
Chase UA Presidential Plus MC
12/29/2021: Offered $100 statement credit with no spend requirement (same offer received in previous years). Approx. $28K spend in past year, about 1/4 of usual spend on that card. Accepted offer and credit posted on 1/4/2022.
Chase United Quest
21 April 2022: $100 statement credit, no requirements.
4 May 2022: $100 statement credit, no requirements.
17 May 2022: $100 statement credit, no requirements.
22 June 2022: $100 statement credit, no requirements.
6 October 2022: $100 statement credit, no requirements.
28 May 2023: $100 statement credit, no requirements.
9 June 2023: no offer.
Chase United Business
20 Jun 2022, no offer at 2nd anniversary. Almost no spend.
Chase Marriott Boundless
03 Dec 2020. Offered and accepted $50 credit (towards $95 fee) with no spend required. $0 spend in last 12 months.
16 Jan 2021. Offered and accepted $50 credit (towards $95 fee) with no spend required.
6/9/21: nothing offered (other than downgrade) but I have little to no spend on this (terrible) card
07 Jul 2021: First rep offered nothing. HUACA, offered and accepted $50 credit (towards $95 fee) with no spend required. No spend in last 12 months.
Chase British Airways
02/09/2021 No offer. Spent $50k
03/23/2021 Offered 15k to keep. Had 3 years, spent $10k 1st year only
06/08/2021 Offered 15k to keep
09/14/2021: Offered and accepted $50 statement credit (towards $95fee) with no spend required. $0 spend since CoVid.
11/13/2021: No offer. Had for several years, minimal use
02/15/2022 No offer. Had for 2 yr w/ $50k spent/yr
03/23/2022 Offered 15k, minimal spend. Had multiple years
06/16/2022: Offered 15k Avios, no spend. Accepted. Chase BA cardholder for 11 years. $0 spend year to date, probably $0 spent last year.
09/28/2022 No offer. 1 yr old card
02/04/2023: No offer. Longtime cardholder, little spent
02/14/2023: No offer. 1 yr old. Minimal spent
Chase Ritz Carlton Visa
January 2022: Offered and accepted $150 statement credit with no spend required; ~$5,000 spend in 2021. Second consecutive retention offer.
6/6/23: $150 statement credit (no spend requirement). First time requesting a retention offer. $3K annual spend
Chase Southwest Plus (Personal, not Business)
11 Feb 2022: Offered $70 to offset $69 annual fee. Third anniversary, had paid the fee on first two anniversaries. Had some recent spend but rarely used before that. Called after fee had posted on statement.
06 Feb 2023: Offered $70 to offset $69 annual fee. Fourth anniversary, had same credit last year. Had a quarterly spend offer I maxed out, otherwise no spend. Called after fee had posted on statement.
JPM Reserve
10 Oct 2022, No offer at 8th anniversary.
Ink Business Preferred
06 Feb 2023: No offer. First anniversary, minimal spend after signup bonus. Called after fee posted on statement.
03 May 2023: No offer. First anniversary, minimal spend after signup bonus (maybe $300). Called after fee posted on statement.
Marriott Premier Plus Business Visa
22 Mar 2023. No offer. Card opened 2015. $2k spend last 12 months. Got $100 2 years ago, $50 last year, nothing this year. Closed card.
Date of the offer [mm/dd/yyyy], the offer, how long you had the card and yearly spend)
__________________________________________________ _____________
Tips:
When you call, you MUST ask if there are any offers on your account. Don't ask for an AF waiver, ask if they can credit your account the $95 (or whatever your AF is) to your account. They cannot remove the AF, but they can credit an amount to offset it. If you cancel your card within 30 days of receiving retention bonus, then Chase may claw back that bonus Note that Chase has shortened the period in which you can close the card and get the fee refunded. It is 30 days for most (or all?) cards.
If you don't get a retention bonus, the card you are holding may have the option of a downgrade. Cards that are downgraded may be upgraded at a later date. For example a no-fee Sapphire product exists for downgrade which is not available to new applicants. Consolidated discussion of that topic is here: http://www.flyertalk.com/forum/chase...16-onward.html
If you have Ultimate Rewards points in the account you're calling about, try transferring them to another account before calling. For example, if you will ask for a retention on your Sapphire card, transfer the points to your Freedom card in advance.
The archived 2020 edition is here: https://www.flyertalk.com/forum/chas...-archived.html
__________________________________________________ ___________
Chase IHG Rewards Club Premier VISA
6/9/20 - No offers. Paid the $89 annual fee
7/13/20 - No offers, cancelled (card opened March 2016 and upgraded to Premier in April 2020, but zero spend on it)
12/11/20 no offers (no spend) called twice
7/7/2021 - $50 Credit, had card for 3 years w/ $0 spend
11/29/21 - $5 Credit, had card for 3 years w/ $0 spend too
3/3/22 - no offers, $0 spend, paid fee.
6/6/23 - $90 statement credit, no spend requirement.
7/6/23 - $50 statement credit (w/no spend requirement). Had card for several years, $20 monthly spend.
8/12/23 - $50 statement credit. Have had card for years but in May received business card. Prior minimal spends only at IHG hotels.
Chase IHG rewards Club Mastercard (older version of Chase IHG)
9/9/20- $25 credit. Zero spend.
11/25/20 - $25 credit. Zero spend required.
12/1/20 - $25 credit. Zero Spend required. Almost zero spend on card and have had it ~5 years, first retention offer.
12/7/20 - $25 credit, Zero spend required, Almost Zero Spend, had card for 7 years, first retention offer
3/27/21 - no retention offer, only about $170/month on cell phone for last few months, zero spend before then, had card for several years.
7/18/21 $25 credit. Zero spend required. Zero spent on card. Had since 2012.
Chase Sapphire Preferred
7/6/2020 offered and took $60 account credit, had card since 2011, $100,000 spend
12/26/2020 offered $60 statement credit. accepted. Took less than 1 min. Had card for 5 yrs. Spend ~10K this year.
12/26/2020 no retention offer. Downgraded to Freedom Unlimited. Spend, ~$6K a year.
1/2/2021 Many years, variable spend, 2019 was probably around 10K (as a Reserved), 2020 less for obvious reasons, no offer, closed
2/2/2021: 6k spend last year. No offer, told to use my Ultimate Rewards points to pay for the fee if I wanted to offset it.
4/29/2022 Little spend, offer to downgrade to no fee card, closed account
Chase Sapphire Reserve
12/30/2020 Offered $150. Annual spend ~ $40k. AF hit 1 December
1/28/2021: 40K spend last year. Called to see any retention offers. $150 statement credit. Took it right away.
2/9/2021: 8K spend last year. Called and asked, no offers.
2/25/2021: $6K spend in 2020 (much lower than usual). Called and asked to offset $450 renewal that hit 2/1. Offered $250. Accepted it (of course).
10/28/21 No offer and am billed the full $550 both in ‘20 and ‘21
12/04/21: No offer. Will retain and use PYB to defray af
4/13/22: No offer. Did nor ask. About $6k annual spend over several years
9/1/22 : 40-50k average spend (but 25k last couple of years). Offered 50% bonus to use UR points for PYB on AF (ie. 1.5c value). Declined and downgrade to CSP.
9/16/22: 24K average spend; AF due; called and asked for offer; no offer. PC to FU.
3/17/23 30K spend last 12 mos. No offer. Called twice. PC to FU. Pissed by changes to Pay Yourself Back.
Chase World of Hyatt Visa
9/4/20 No offer, had a high spend
11/19/20: $35 statement credit
9/17/21: $50 statement credit
12/06/21: No offer, and a regular spender on card at Hyatts and for Hyatt night credits
Chase United MP Explorer
13 Nov 2020, offered and accepted $60 credit, had card since 2004, $8000 spend in 2019, $800 year to date
2/24/2023 offered and accepted $100 statement credit. Had card for three years, spend varied between $3k and $15k per year.
Chase UA Presidential Plus MC
12/29/2021: Offered $100 statement credit with no spend requirement (same offer received in previous years). Approx. $28K spend in past year, about 1/4 of usual spend on that card. Accepted offer and credit posted on 1/4/2022.
Chase United Quest
21 April 2022: $100 statement credit, no requirements.
4 May 2022: $100 statement credit, no requirements.
17 May 2022: $100 statement credit, no requirements.
22 June 2022: $100 statement credit, no requirements.
6 October 2022: $100 statement credit, no requirements.
28 May 2023: $100 statement credit, no requirements.
9 June 2023: no offer.
Chase United Business
20 Jun 2022, no offer at 2nd anniversary. Almost no spend.
Chase Marriott Boundless
03 Dec 2020. Offered and accepted $50 credit (towards $95 fee) with no spend required. $0 spend in last 12 months.
16 Jan 2021. Offered and accepted $50 credit (towards $95 fee) with no spend required.
6/9/21: nothing offered (other than downgrade) but I have little to no spend on this (terrible) card
07 Jul 2021: First rep offered nothing. HUACA, offered and accepted $50 credit (towards $95 fee) with no spend required. No spend in last 12 months.
Chase British Airways
02/09/2021 No offer. Spent $50k
03/23/2021 Offered 15k to keep. Had 3 years, spent $10k 1st year only
06/08/2021 Offered 15k to keep
09/14/2021: Offered and accepted $50 statement credit (towards $95fee) with no spend required. $0 spend since CoVid.
11/13/2021: No offer. Had for several years, minimal use
02/15/2022 No offer. Had for 2 yr w/ $50k spent/yr
03/23/2022 Offered 15k, minimal spend. Had multiple years
06/16/2022: Offered 15k Avios, no spend. Accepted. Chase BA cardholder for 11 years. $0 spend year to date, probably $0 spent last year.
09/28/2022 No offer. 1 yr old card
02/04/2023: No offer. Longtime cardholder, little spent
02/14/2023: No offer. 1 yr old. Minimal spent
Chase Ritz Carlton Visa
January 2022: Offered and accepted $150 statement credit with no spend required; ~$5,000 spend in 2021. Second consecutive retention offer.
6/6/23: $150 statement credit (no spend requirement). First time requesting a retention offer. $3K annual spend
Chase Southwest Plus (Personal, not Business)
11 Feb 2022: Offered $70 to offset $69 annual fee. Third anniversary, had paid the fee on first two anniversaries. Had some recent spend but rarely used before that. Called after fee had posted on statement.
06 Feb 2023: Offered $70 to offset $69 annual fee. Fourth anniversary, had same credit last year. Had a quarterly spend offer I maxed out, otherwise no spend. Called after fee had posted on statement.
JPM Reserve
10 Oct 2022, No offer at 8th anniversary.
Ink Business Preferred
06 Feb 2023: No offer. First anniversary, minimal spend after signup bonus. Called after fee posted on statement.
03 May 2023: No offer. First anniversary, minimal spend after signup bonus (maybe $300). Called after fee posted on statement.
Marriott Premier Plus Business Visa
22 Mar 2023. No offer. Card opened 2015. $2k spend last 12 months. Got $100 2 years ago, $50 last year, nothing this year. Closed card.
Chase Retention Offers (2021-2023)
Jan 26, 2021, 1:11 pm
#31
Join Date: Jul 2012
Location: TX
Posts: 94
Bonvoy Premier Plus Business
Opened in Dec 2017
Received statement credits for the fee up until this year
No retention offer & no other card options to downgrade, so I closed it
Opened in Dec 2017
Received statement credits for the fee up until this year
No retention offer & no other card options to downgrade, so I closed it
Jan 26, 2021, 10:31 pm
#32
Join Date: Jan 2021
Posts: 1
Chase Retention Bonus
1/26/2021 - nothing for Chase World of Hyatt - $20K of annual spend, 4 year member
1/26/2021 - $100 for Chase United Club - $70K of annual spend, 5+ year member
1/26/2021 - $100 for Chase United Club - $70K of annual spend, 5+ year member
Jan 28, 2021, 10:09 am
#33
Join Date: May 2014
Location: NYC
Programs: Jetblue Trueblue, SPG, Enterprise Plus
Posts: 4
CSR:
1/28/2021: 40K spend last year. Called to see any retention offers. $150 statement credit. Took it right away.
CSP: $200 bux last year. No retention offer. Product change to a Freedom Flex card.
1/28/2021: 40K spend last year. Called to see any retention offers. $150 statement credit. Took it right away.
CSP: $200 bux last year. No retention offer. Product change to a Freedom Flex card.
Jan 28, 2021, 4:54 pm
#34
Join Date: Dec 2020
Posts: 10
World of Hyatt:
- member since 2018
- minimal annual spend
- no retention offer
- kept card
IHG Premier:
- member since 2018
- minimal annual spend
- no retention offer
- downgrade to traveler
- member since 2018
- minimal annual spend
- no retention offer
- kept card
IHG Premier:
- member since 2018
- minimal annual spend
- no retention offer
- downgrade to traveler
Jan 29, 2021, 12:53 pm
#35
Join Date: Sep 2018
Posts: 38
Southwest Premier Business, no retention offer.
I've had the card for two years now, I got a AF waiver after Year 1, just called in again now and no AF waiver so I cancelled it. I hadn't put any spend on the credit card in 2020 so can't say I'm too surprised.
I've had the card for two years now, I got a AF waiver after Year 1, just called in again now and no AF waiver so I cancelled it. I hadn't put any spend on the credit card in 2020 so can't say I'm too surprised.
Feb 2, 2021, 9:42 am
#36
Join Date: Dec 2015
Posts: 393
btw, since i reached the end of my free year, i called chase and asked what could be done about the annual fee. i was genuinely surprised when the only option offered was to downgrade to the no-fee card. given the pandemic you would think they would be ok with a spending challenge? anyway, i took the offer. note that the no-fee card provides only secondary car rental insurance coverage, unlike the paid card where it is primary.
Feb 2, 2021, 9:58 am
#37
Join Date: Dec 2014
Location: San Diego, CA
Programs: DL Diamond, IHG Platinum, Marriott Platinum Elite
Posts: 204
Called Chase to ask about retention offers for my CSR and they said there were none. My spend last year was $12k. I hung up and will try again another time. My AF just hit today.
edit: My bad. I just realized my AF renewal was at $450 and not $550, so it's actually not the worst. I was considering downgrading to the Preferred and for $55 more I think it's worth keeping the CSR another year.
edit: My bad. I just realized my AF renewal was at $450 and not $550, so it's actually not the worst. I was considering downgrading to the Preferred and for $55 more I think it's worth keeping the CSR another year.
Feb 2, 2021, 11:22 am
#38
Join Date: Nov 2008
Location: Snohomish, WA
Programs: AS MVP Gold, HHonors Diamond
Posts: 2,793
Called about my CSP today, was told immediately there are no offers on my account and I can use Ultimate Rewards to pay for my annual fee if I want to. Rep also asked if I wanted to add an authorized user to my account. Sigh.
Feb 2, 2021, 2:30 pm
#39
Join Date: Jan 2021
Posts: 2
Southwest prority
Called today after annual fee hit yesterday for my Southwest Priority Personal Card. No offer. Cancelled account.
Feb 2, 2021, 3:13 pm
#40
Join Date: Nov 2015
Location: New york, NY
Programs: Korean Air Morning Calm, Hertz President's Circle, Avis Preferred Plus and IHG Spire Ambassador
Posts: 137
Called in to cancel World of Hyatt card and got $50 statement credit that I accepted. Didn't expect that
Feb 3, 2021, 10:15 am
#41
Join Date: Oct 2006
Location: SFO
Programs: AS MVP, Hilton Diamond, Marriot LTG
Posts: 614
Called in to check for offers on my chase ink preferred, nothing available only offered product change to no fee card.
It's mostly a travel card so only spend ~700 last year vs $20K the year before, kept open for now
It's mostly a travel card so only spend ~700 last year vs $20K the year before, kept open for now
Feb 3, 2021, 10:19 am
#42
Join Date: Feb 2013
Location: PHX
Programs: AA EXP, IHG Diamond, IC Amb
Posts: 5,510
CSR. 1st annual fee of $450 posted today.
Called in. 1st line rep said no offers on the card so I asked to be transferred to the retention/cancellation dept.
No $150 statement credit or offers at all for me. I have 7 total cards through Chase.
Ugh....
Do we have any data that says they might offer something after the statement posts on Feb 9 or should I just cancel the card now?
Called in. 1st line rep said no offers on the card so I asked to be transferred to the retention/cancellation dept.
No $150 statement credit or offers at all for me. I have 7 total cards through Chase.
Ugh....
Do we have any data that says they might offer something after the statement posts on Feb 9 or should I just cancel the card now?
Feb 3, 2021, 4:50 pm
#43
Join Date: Apr 2011
Location: USA
Programs: DL DI AA LTPL MAR LTPL HY GL
Posts: 477
Hyatt
$100k+ spending
No offer.
$100k+ spending
No offer.
Feb 3, 2021, 7:44 pm
#44
Join Date: Feb 2008
Location: Kobe, Japan
Programs: Bonvoy Platinum, IHG Diamond, Hyatt Discoverist
Posts: 1,531
Called Chase to ask about retention offers for my CSR and they said there were none. My spend last year was $12k. I hung up and will try again another time. My AF just hit today.
edit: My bad. I just realized my AF renewal was at $450 and not $550, so it's actually not the worst. I was considering downgrading to the Preferred and for $55 more I think it's worth keeping the CSR another year.
edit: My bad. I just realized my AF renewal was at $450 and not $550, so it's actually not the worst. I was considering downgrading to the Preferred and for $55 more I think it's worth keeping the CSR another year.
Priority Pass Select was a big reason I kept it, as I used it in Asia around 5-6 times/year pre-COVID. I rarely get lounge access otherwise.
Also, my spend in 2020 of $5,500 at 3X for travel (transport, restaurants and non-Marriott hotels) also is something to consider.
Feb 3, 2021, 7:55 pm
#45
Join Date: Feb 2008
Location: Kobe, Japan
Programs: Bonvoy Platinum, IHG Diamond, Hyatt Discoverist
Posts: 1,531