Jan 3, 2021, 2:43 pm
Last edit by: zebranz
Please record data points in a structured form in this wiki (in addition to posting to the thread):
Date of the offer [mm/dd/yyyy], the offer, how long you had the card and yearly spend)
__________________________________________________ _____________
Tips:
When you call, you MUST ask if there are any offers on your account. Don't ask for an AF waiver, ask if they can credit your account the $95 (or whatever your AF is) to your account. They cannot remove the AF, but they can credit an amount to offset it. If you cancel your card within 30 days of receiving retention bonus, then Chase may claw back that bonus Note that Chase has shortened the period in which you can close the card and get the fee refunded. It is 30 days for most (or all?) cards.
If you don't get a retention bonus, the card you are holding may have the option of a downgrade. Cards that are downgraded may be upgraded at a later date. For example a no-fee Sapphire product exists for downgrade which is not available to new applicants. Consolidated discussion of that topic is here: http://www.flyertalk.com/forum/chase...16-onward.html
If you have Ultimate Rewards points in the account you're calling about, try transferring them to another account before calling. For example, if you will ask for a retention on your Sapphire card, transfer the points to your Freedom card in advance.
The archived 2020 edition is here: https://www.flyertalk.com/forum/chas...-archived.html
__________________________________________________ ___________
Chase IHG Rewards Club Premier VISA
6/9/20 - No offers. Paid the $89 annual fee
7/13/20 - No offers, cancelled (card opened March 2016 and upgraded to Premier in April 2020, but zero spend on it)
12/11/20 no offers (no spend) called twice
7/7/2021 - $50 Credit, had card for 3 years w/ $0 spend
11/29/21 - $5 Credit, had card for 3 years w/ $0 spend too
3/3/22 - no offers, $0 spend, paid fee.
6/6/23 - $90 statement credit, no spend requirement.
7/6/23 - $50 statement credit (w/no spend requirement). Had card for several years, $20 monthly spend.
8/12/23 - $50 statement credit. Have had card for years but in May received business card. Prior minimal spends only at IHG hotels.
Chase IHG rewards Club Mastercard (older version of Chase IHG)
9/9/20- $25 credit. Zero spend.
11/25/20 - $25 credit. Zero spend required.
12/1/20 - $25 credit. Zero Spend required. Almost zero spend on card and have had it ~5 years, first retention offer.
12/7/20 - $25 credit, Zero spend required, Almost Zero Spend, had card for 7 years, first retention offer
3/27/21 - no retention offer, only about $170/month on cell phone for last few months, zero spend before then, had card for several years.
7/18/21 $25 credit. Zero spend required. Zero spent on card. Had since 2012.
Chase Sapphire Preferred
7/6/2020 offered and took $60 account credit, had card since 2011, $100,000 spend
12/26/2020 offered $60 statement credit. accepted. Took less than 1 min. Had card for 5 yrs. Spend ~10K this year.
12/26/2020 no retention offer. Downgraded to Freedom Unlimited. Spend, ~$6K a year.
1/2/2021 Many years, variable spend, 2019 was probably around 10K (as a Reserved), 2020 less for obvious reasons, no offer, closed
2/2/2021: 6k spend last year. No offer, told to use my Ultimate Rewards points to pay for the fee if I wanted to offset it.
4/29/2022 Little spend, offer to downgrade to no fee card, closed account
Chase Sapphire Reserve
12/30/2020 Offered $150. Annual spend ~ $40k. AF hit 1 December
1/28/2021: 40K spend last year. Called to see any retention offers. $150 statement credit. Took it right away.
2/9/2021: 8K spend last year. Called and asked, no offers.
2/25/2021: $6K spend in 2020 (much lower than usual). Called and asked to offset $450 renewal that hit 2/1. Offered $250. Accepted it (of course).
10/28/21 No offer and am billed the full $550 both in ‘20 and ‘21
12/04/21: No offer. Will retain and use PYB to defray af
4/13/22: No offer. Did nor ask. About $6k annual spend over several years
9/1/22 : 40-50k average spend (but 25k last couple of years). Offered 50% bonus to use UR points for PYB on AF (ie. 1.5c value). Declined and downgrade to CSP.
9/16/22: 24K average spend; AF due; called and asked for offer; no offer. PC to FU.
3/17/23 30K spend last 12 mos. No offer. Called twice. PC to FU. Pissed by changes to Pay Yourself Back.
Chase World of Hyatt Visa
9/4/20 No offer, had a high spend
11/19/20: $35 statement credit
9/17/21: $50 statement credit
12/06/21: No offer, and a regular spender on card at Hyatts and for Hyatt night credits
Chase United MP Explorer
13 Nov 2020, offered and accepted $60 credit, had card since 2004, $8000 spend in 2019, $800 year to date
2/24/2023 offered and accepted $100 statement credit. Had card for three years, spend varied between $3k and $15k per year.
Chase UA Presidential Plus MC
12/29/2021: Offered $100 statement credit with no spend requirement (same offer received in previous years). Approx. $28K spend in past year, about 1/4 of usual spend on that card. Accepted offer and credit posted on 1/4/2022.
Chase United Quest
21 April 2022: $100 statement credit, no requirements.
4 May 2022: $100 statement credit, no requirements.
17 May 2022: $100 statement credit, no requirements.
22 June 2022: $100 statement credit, no requirements.
6 October 2022: $100 statement credit, no requirements.
28 May 2023: $100 statement credit, no requirements.
9 June 2023: no offer.
Chase United Business
20 Jun 2022, no offer at 2nd anniversary. Almost no spend.
Chase Marriott Boundless
03 Dec 2020. Offered and accepted $50 credit (towards $95 fee) with no spend required. $0 spend in last 12 months.
16 Jan 2021. Offered and accepted $50 credit (towards $95 fee) with no spend required.
6/9/21: nothing offered (other than downgrade) but I have little to no spend on this (terrible) card
07 Jul 2021: First rep offered nothing. HUACA, offered and accepted $50 credit (towards $95 fee) with no spend required. No spend in last 12 months.
Chase British Airways
02/09/2021 No offer. Spent $50k
03/23/2021 Offered 15k to keep. Had 3 years, spent $10k 1st year only
06/08/2021 Offered 15k to keep
09/14/2021: Offered and accepted $50 statement credit (towards $95fee) with no spend required. $0 spend since CoVid.
11/13/2021: No offer. Had for several years, minimal use
02/15/2022 No offer. Had for 2 yr w/ $50k spent/yr
03/23/2022 Offered 15k, minimal spend. Had multiple years
06/16/2022: Offered 15k Avios, no spend. Accepted. Chase BA cardholder for 11 years. $0 spend year to date, probably $0 spent last year.
09/28/2022 No offer. 1 yr old card
02/04/2023: No offer. Longtime cardholder, little spent
02/14/2023: No offer. 1 yr old. Minimal spent
Chase Ritz Carlton Visa
January 2022: Offered and accepted $150 statement credit with no spend required; ~$5,000 spend in 2021. Second consecutive retention offer.
6/6/23: $150 statement credit (no spend requirement). First time requesting a retention offer. $3K annual spend
Chase Southwest Plus (Personal, not Business)
11 Feb 2022: Offered $70 to offset $69 annual fee. Third anniversary, had paid the fee on first two anniversaries. Had some recent spend but rarely used before that. Called after fee had posted on statement.
06 Feb 2023: Offered $70 to offset $69 annual fee. Fourth anniversary, had same credit last year. Had a quarterly spend offer I maxed out, otherwise no spend. Called after fee had posted on statement.
JPM Reserve
10 Oct 2022, No offer at 8th anniversary.
Ink Business Preferred
06 Feb 2023: No offer. First anniversary, minimal spend after signup bonus. Called after fee posted on statement.
03 May 2023: No offer. First anniversary, minimal spend after signup bonus (maybe $300). Called after fee posted on statement.
Marriott Premier Plus Business Visa
22 Mar 2023. No offer. Card opened 2015. $2k spend last 12 months. Got $100 2 years ago, $50 last year, nothing this year. Closed card.
Date of the offer [mm/dd/yyyy], the offer, how long you had the card and yearly spend)
__________________________________________________ _____________
Tips:
When you call, you MUST ask if there are any offers on your account. Don't ask for an AF waiver, ask if they can credit your account the $95 (or whatever your AF is) to your account. They cannot remove the AF, but they can credit an amount to offset it. If you cancel your card within 30 days of receiving retention bonus, then Chase may claw back that bonus Note that Chase has shortened the period in which you can close the card and get the fee refunded. It is 30 days for most (or all?) cards.
If you don't get a retention bonus, the card you are holding may have the option of a downgrade. Cards that are downgraded may be upgraded at a later date. For example a no-fee Sapphire product exists for downgrade which is not available to new applicants. Consolidated discussion of that topic is here: http://www.flyertalk.com/forum/chase...16-onward.html
If you have Ultimate Rewards points in the account you're calling about, try transferring them to another account before calling. For example, if you will ask for a retention on your Sapphire card, transfer the points to your Freedom card in advance.
The archived 2020 edition is here: https://www.flyertalk.com/forum/chas...-archived.html
__________________________________________________ ___________
Chase IHG Rewards Club Premier VISA
6/9/20 - No offers. Paid the $89 annual fee
7/13/20 - No offers, cancelled (card opened March 2016 and upgraded to Premier in April 2020, but zero spend on it)
12/11/20 no offers (no spend) called twice
7/7/2021 - $50 Credit, had card for 3 years w/ $0 spend
11/29/21 - $5 Credit, had card for 3 years w/ $0 spend too
3/3/22 - no offers, $0 spend, paid fee.
6/6/23 - $90 statement credit, no spend requirement.
7/6/23 - $50 statement credit (w/no spend requirement). Had card for several years, $20 monthly spend.
8/12/23 - $50 statement credit. Have had card for years but in May received business card. Prior minimal spends only at IHG hotels.
Chase IHG rewards Club Mastercard (older version of Chase IHG)
9/9/20- $25 credit. Zero spend.
11/25/20 - $25 credit. Zero spend required.
12/1/20 - $25 credit. Zero Spend required. Almost zero spend on card and have had it ~5 years, first retention offer.
12/7/20 - $25 credit, Zero spend required, Almost Zero Spend, had card for 7 years, first retention offer
3/27/21 - no retention offer, only about $170/month on cell phone for last few months, zero spend before then, had card for several years.
7/18/21 $25 credit. Zero spend required. Zero spent on card. Had since 2012.
Chase Sapphire Preferred
7/6/2020 offered and took $60 account credit, had card since 2011, $100,000 spend
12/26/2020 offered $60 statement credit. accepted. Took less than 1 min. Had card for 5 yrs. Spend ~10K this year.
12/26/2020 no retention offer. Downgraded to Freedom Unlimited. Spend, ~$6K a year.
1/2/2021 Many years, variable spend, 2019 was probably around 10K (as a Reserved), 2020 less for obvious reasons, no offer, closed
2/2/2021: 6k spend last year. No offer, told to use my Ultimate Rewards points to pay for the fee if I wanted to offset it.
4/29/2022 Little spend, offer to downgrade to no fee card, closed account
Chase Sapphire Reserve
12/30/2020 Offered $150. Annual spend ~ $40k. AF hit 1 December
1/28/2021: 40K spend last year. Called to see any retention offers. $150 statement credit. Took it right away.
2/9/2021: 8K spend last year. Called and asked, no offers.
2/25/2021: $6K spend in 2020 (much lower than usual). Called and asked to offset $450 renewal that hit 2/1. Offered $250. Accepted it (of course).
10/28/21 No offer and am billed the full $550 both in ‘20 and ‘21
12/04/21: No offer. Will retain and use PYB to defray af
4/13/22: No offer. Did nor ask. About $6k annual spend over several years
9/1/22 : 40-50k average spend (but 25k last couple of years). Offered 50% bonus to use UR points for PYB on AF (ie. 1.5c value). Declined and downgrade to CSP.
9/16/22: 24K average spend; AF due; called and asked for offer; no offer. PC to FU.
3/17/23 30K spend last 12 mos. No offer. Called twice. PC to FU. Pissed by changes to Pay Yourself Back.
Chase World of Hyatt Visa
9/4/20 No offer, had a high spend
11/19/20: $35 statement credit
9/17/21: $50 statement credit
12/06/21: No offer, and a regular spender on card at Hyatts and for Hyatt night credits
Chase United MP Explorer
13 Nov 2020, offered and accepted $60 credit, had card since 2004, $8000 spend in 2019, $800 year to date
2/24/2023 offered and accepted $100 statement credit. Had card for three years, spend varied between $3k and $15k per year.
Chase UA Presidential Plus MC
12/29/2021: Offered $100 statement credit with no spend requirement (same offer received in previous years). Approx. $28K spend in past year, about 1/4 of usual spend on that card. Accepted offer and credit posted on 1/4/2022.
Chase United Quest
21 April 2022: $100 statement credit, no requirements.
4 May 2022: $100 statement credit, no requirements.
17 May 2022: $100 statement credit, no requirements.
22 June 2022: $100 statement credit, no requirements.
6 October 2022: $100 statement credit, no requirements.
28 May 2023: $100 statement credit, no requirements.
9 June 2023: no offer.
Chase United Business
20 Jun 2022, no offer at 2nd anniversary. Almost no spend.
Chase Marriott Boundless
03 Dec 2020. Offered and accepted $50 credit (towards $95 fee) with no spend required. $0 spend in last 12 months.
16 Jan 2021. Offered and accepted $50 credit (towards $95 fee) with no spend required.
6/9/21: nothing offered (other than downgrade) but I have little to no spend on this (terrible) card
07 Jul 2021: First rep offered nothing. HUACA, offered and accepted $50 credit (towards $95 fee) with no spend required. No spend in last 12 months.
Chase British Airways
02/09/2021 No offer. Spent $50k
03/23/2021 Offered 15k to keep. Had 3 years, spent $10k 1st year only
06/08/2021 Offered 15k to keep
09/14/2021: Offered and accepted $50 statement credit (towards $95fee) with no spend required. $0 spend since CoVid.
11/13/2021: No offer. Had for several years, minimal use
02/15/2022 No offer. Had for 2 yr w/ $50k spent/yr
03/23/2022 Offered 15k, minimal spend. Had multiple years
06/16/2022: Offered 15k Avios, no spend. Accepted. Chase BA cardholder for 11 years. $0 spend year to date, probably $0 spent last year.
09/28/2022 No offer. 1 yr old card
02/04/2023: No offer. Longtime cardholder, little spent
02/14/2023: No offer. 1 yr old. Minimal spent
Chase Ritz Carlton Visa
January 2022: Offered and accepted $150 statement credit with no spend required; ~$5,000 spend in 2021. Second consecutive retention offer.
6/6/23: $150 statement credit (no spend requirement). First time requesting a retention offer. $3K annual spend
Chase Southwest Plus (Personal, not Business)
11 Feb 2022: Offered $70 to offset $69 annual fee. Third anniversary, had paid the fee on first two anniversaries. Had some recent spend but rarely used before that. Called after fee had posted on statement.
06 Feb 2023: Offered $70 to offset $69 annual fee. Fourth anniversary, had same credit last year. Had a quarterly spend offer I maxed out, otherwise no spend. Called after fee had posted on statement.
JPM Reserve
10 Oct 2022, No offer at 8th anniversary.
Ink Business Preferred
06 Feb 2023: No offer. First anniversary, minimal spend after signup bonus. Called after fee posted on statement.
03 May 2023: No offer. First anniversary, minimal spend after signup bonus (maybe $300). Called after fee posted on statement.
Marriott Premier Plus Business Visa
22 Mar 2023. No offer. Card opened 2015. $2k spend last 12 months. Got $100 2 years ago, $50 last year, nothing this year. Closed card.
Chase Retention Offers (2021-2023)
Dec 20, 2021, 9:50 am
#391
Join Date: Nov 2006
Location: SFO South Bay
Programs: UA 2MM
Posts: 3,052
Tried one last time for a retention offer on my CSR I have held for 5 years, but was denied again. But since I was able to utilize the $300 travel credit for December on my CSR (I am still on the old calendar year system that starts post December bill), I did the PC to Freedom Flex. Chase does provide really good phone support. Person took care of the PC efficiently and nicely. Now to wait 4 days to apply for new CSR to get the SUB and another year of Lyft Pink. I am still considering moving to Venture X instead, but the effectively 4.5% on all travel is just so nice (3 points per dollar times 1.5 dollars cash back per point).
Last edited by blueman2; Dec 20, 2021 at 11:01 am
Dec 21, 2021, 3:16 pm
#392
Join Date: Oct 2019
Programs: AA Plat, Hyatt Glob, IHG Spire, Hilton Diamond, National EE, Hertz PC, Marriott Gold
Posts: 46
$150 statement credit offer on an old Ritz card. Seems like a common offer. Took it, as I get enough value out of the effective $300 annual fee.
Dec 29, 2021, 10:47 am
#393
Join Date: Jan 2005
Location: If only I knew
Programs: Several of my own making in which I was recently fast-tracked to super-duper-über-elite status
Posts: 1,074
Presidential Plus MC:
Annual fee hit this month. Called for retention bonus and got a $100 statement credit offer.
Same offer I've received for the past few years. I asked about miles-for-spend bonus, but rep said nothing else available, so I took the offer.
I'm still not really sure why I'm hanging on to this card.
Annual fee hit this month. Called for retention bonus and got a $100 statement credit offer.
Same offer I've received for the past few years. I asked about miles-for-spend bonus, but rep said nothing else available, so I took the offer.
I'm still not really sure why I'm hanging on to this card.
Dec 30, 2021, 11:37 am
#394
Join Date: Jul 2009
Programs: HH: Diamond, WofH: Globalist, UA: 1k, Longterm member only post when I have something new to ask/say
Posts: 165
+1 if anyone's counting for the legacy club card, which I've had ever since it became available. Never had a retention offer at all. Am United 1k via spouse so never used those benefits. Haven't flown for 2 years thanks to COVID. Called for a retention offer on the card since it was switched to the other card, and I wasn't using the benefits. After more than a decade and no prior retentions, was offered a miserly $100 by a customer service person with an attitude. Closed the card. What's up with Chase sending me multiple offers for new cards but doesn't want to keep a loyal customer? Average 25k spend per year on this card.
Dec 30, 2021, 6:59 pm
#395
Join Date: Jul 2018
Posts: 21
Just called Chase and told the rep straight up that I wanted to cancel or PC my CSR and wanted to check if I had any retention offers. To my surprise she had a $250 statement credit with no spend so I took that right away. Had account open for >5yr, opened it when it first launched with the 100k offer and had fairly high spend pre-covid and "decent" during covid (a lot of restaurant/delivery still lol)
I tried for a retention last year after seeing DoC posts about it and was denied, so this was a happy surprise!
I tried for a retention last year after seeing DoC posts about it and was denied, so this was a happy surprise!
Jan 3, 2022, 12:45 pm
#396
Join Date: Jun 2011
Location: RNO
Programs: UA,AA, WN
Posts: 378
Canceled my CSR card today, no retention offer, AF due. About 15K spend annually since card inception about 5 years ago.Capitol One her I come.
Jan 3, 2022, 2:44 pm
#397
Join Date: Sep 2019
Posts: 33
Chase Sapphire Reserve
Called 01/03/2022 ~4:30pm EST
2021: 3k spend
AF posted a few days ago
Was put on hold for 2 minutes, transferred to retention department. I asked pretty directly if there was any retention offers since I was considering cancelling/downgrading, was told "none at this time"
Called 01/03/2022 ~4:30pm EST
2021: 3k spend
AF posted a few days ago
Was put on hold for 2 minutes, transferred to retention department. I asked pretty directly if there was any retention offers since I was considering cancelling/downgrading, was told "none at this time"
Jan 4, 2022, 12:47 pm
#398
Join Date: Dec 2015
Posts: 393
In response to people cancelling CSR assuming they will just get Venture X.
Not everyone get approved for Venture X, FYI. Seems to be hit and miss.
Not everyone get approved for Venture X, FYI. Seems to be hit and miss.
Jan 4, 2022, 5:04 pm
#400
Join Date: Mar 2011
Programs: Delta Skymiles
Posts: 1,982
WOH opened last year. Fee posted for the second year. Significant spend on the card throughout the year. No offer available.
Jan 4, 2022, 5:09 pm
#401
Join Date: Jul 2020
Posts: 4
Spent $26k (non-MS spend) on my CIP. Annual fee posted on Jan 2nd, called today and asked for a credit for the AF. Didn't offer me anything sadly. This is my 3rd year having the card.
Jan 6, 2022, 8:46 am
#402
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,073
Called in to cancel my Marriott Bonvoy Biz card and was offered $50 credit to keep it open. Closed the card.
Last edited by philemer; Jan 6, 2022 at 3:50 pm
Jan 7, 2022, 7:27 am
#403
Join Date: Nov 2007
Programs: Marriott Bonvoy Platinum, Hilton Honors Diamond, Delta Gold
Posts: 4,343
I'm guessing that means the 35k certificate isn't worth at least $75 to you. I'd take this retention offer as I can find more value th8at that just from the certificate and sometimes this card has good Amex offers on it.
Jan 7, 2022, 8:49 am
#404
Join Date: Apr 2015
Location: BOS
Posts: 19
Chase Ritz-Carlton Rewards
01/07/2022
Chase Ritz-Carlton Rewards
No retention bonus offered - only downgrade to no annual fee card
~$500 in spend in 2021
Received $150 statement credit for previous year
Chase Ritz-Carlton Rewards
No retention bonus offered - only downgrade to no annual fee card
~$500 in spend in 2021
Received $150 statement credit for previous year
Jan 7, 2022, 12:38 pm
#405
Join Date: Feb 2012
Location: DEN
Programs: Hilton Diamond Hyatt Globalist Marriott Gold AA EXP
Posts: 1,004
Called and Nothing available for Hyatt card. 3rd year on card, >60K spend.