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Chase cards Trip Cancellation/Interruption/Delay insurance benefits

Chase cards Trip Cancellation/Interruption/Delay insurance benefits

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Old Nov 16, 22, 3:37 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: MDtR-Chicago
Wiki Link
To review discussion from 2016-2019 click HERE.

Overview
Many Chase cards, including Sapphire Preferred and Reserve and MileagePlus Explorer, come with three different kinds of travel protection:

Trip Delay: This reimburses you for incidental expenses if your travel is delayed due to the following Covered Hazards defined in the policy: equipment failure, inclement weather, strike and hijacking/skyjacking. It only covers new expenses such as hotel, local transit, taxis, meals, toiletries, clothes, etc. that are caused by the delay. It does not (usually) cover the cost of onward travel or any pre-paid expenses. Max: $500

Trip Cancellation: This reimburses you for travel expenses (tickets, hotels) you have to cancel because of covered reason (illness, etc.). It only covers pre-paid expenses, not new expenses. If you re-use your old tickets, it covers the change fee (but not fare difference). Max: $10,000 for CSR/CSP, $1,500 for MPE

Trip Interruption: This is similar to Trip Cancellation, but reimburses you for travel expenses (tickets, hotels) you have to cancel because you cut your trip short for a covered reason (illness, etc.). It mostly covers pre-paid expenses, not new expenses. Exceptions: If you re-use your old tickets, it covers the change fee (but not fare difference); it covers charges to return rental cars early to a different location; and covers up to $250 to get to/from the airport or medical facility. Max: $10,000 for CSR/CSP, $1,500 for MPE

No coverage on the Chase cards will pay for new expensive tickets home.

How to file a claim:
- go to http://eclaimsline.com/ , or
- call 1-888-675-1461

Guide to Benefits:
Read it! CSR - CSP

Trip Delay FAQ and experiences

This reimburses you for incidental expenses if your travel is delayed due to the following Covered Hazards defined in the policy: equipment failure, inclement weather, strike and hijacking/skyjacking. It only covers new expenses such as hotel, local transit, taxis, meals, toiletries, clothes, etc. that are caused by the delay. It does not (usually) cover the cost of onward travel or any pre-paid expenses. Max: $500

How long does the delay have to be? 6 hours for CSR, 12 hours for CSP and MPE, check your guide to benefits for other cards. Also kicks in if the delay is "overnight".
Are delays because of weather and mechanical problems covered? Yes.
Who is covered? Only you, your spouse, your dependent children under 22. For large meals (multiple main courses), people have been asked what portion of the meal was consumed by covered travelers.
Does it cover Authorized Users? Apparently yes, as long as their name is "embossed on the card", as well as their spouse and dependent children.
I bought reward tickets but paid taxes/fees with my card, am I covered? Yes.
I bought reward tickets with Chase UR points, am I covered? Yes.
Do I have to buy the flight that is delayed with the Chase card? Yes.
Do I have to use my Chase card to purchase hotel/meals/etc. I am hoping to have covered? No, you can use any card, or cash. Just keep your receipts.
Does the travel have to be round trip? Yes, but your ticket does not have to be. You must depart from your place of residence and return to your place of residence within 1 year. The round-trip travel can involve different tickets on different carriers, open jaws, etc.
Does it cover alcohol? Recent reports indicate yes; some older reports of alcohol being denied.
Does it cover tips? Recent reports indicate yes, up to 20%; some older reports of tips being denied.
My airline is offering a voucher for a hotel, but I skipped the voucher line and booked my own hotel. Am I covered? Reports point to yes, as long as you did not actually take the airline up on their offer.
Rather than staying in a hotel, I'd rather rent a car / buy a walk-up fare on another airline. Will this be covered? Mixed reports. In general this coverage is meant for expenses incurred during a delay, not onward travel.
How do I show the reason for the delay? The coverage requires a statement from the carrier indicating the cause of the delay. If your document doesn't state the cause of the delay, it probably will not work. One possibility is to get a military excuse while at the airport; another is to screenshot the carrier's website or app if it shows the cause. You can also write after the fact to get a delay letter: United: [email protected] , Delta , American. Make sure to request that the delay letter state the cause of the delay. For other carriers contact their main customer service.
Am I covered if my flight is cancelled and I am rebooked on a later flight? Yes
Am I covered if my flight is slightly delayed and I miss my connection, causing a longer delay? Yes
Am I covered at my home airport? Maybe. This report of someone being covered after appeal for hotel in Newark when EWR flight was delayed, lives in NJ but not Newark. Guide says "You are not covered for any Covered Hazard delay that was made public or known to you prior to the departure for the Covered Trip [a period of round-trip travel (meaning departing from and eventually returning to your primary residence) that doesnt exceed three hundred and sixty- five (365) days away from your residence to a destination other than your city of residence.]".
I was delayed on my outbound and claimed $500. Now am I delayed on my inbound. Am I covered? One report on this thread of two reimbursements for two different delay incidents on a single ticket. Chase says "per trip" on the phone, but Guide says "per ticket". So a round-trip ticket may not cover two delays, but two one-ways could. Need more data on this.

Experiences:
  • 01/2014 - Delayed in MSP overnight due to mechanical issues. ~$300 for Hotel Ivy downtown, meals, and ground transportation covered with no issues. Benefits applied to AMEX FHR. Claim processed within 1 week. [Full Report]
  • 02/2014 - Flight was cancelled due to weather; booked Amtrak with points, which was then delayed because of downed electrical wires; rented a car and drove home. Used print out from flightaware.com to show flight was cancelled, claimed non-points dollar amount for Amtrak ticket, got Chase (not insurance) to request receipts from vendors that weren't saved by OP. All was covered. Full report
  • 04/2014 - Delayed in DTW overnight due to crew member time-out. ~$400 for DTW Westin and meals covered with no issues. Claim processed within 1 week. Full Report
  • 07/2014- Delayed in MSP overnight due to weather at destination. Booked Marriott Mall of America for $120, and meals for 3 and a shirt were all covered. Recommend keeping new and old boarding passes.
  • 12/2014 - Trip delay in WAS (flight was delayed because of MX causing misconnect and overnight. Reward flight with taxes+fees on Chase card. OP + wife were covered $632 for a for a room, dinner, and taxi roundtrip from the airport. Gratuity was not reimbursed and could not convince them to after a phone call. Hotel Was $380 after tax and this was not a problem.
  • 07/2016 - Delayed in YYC overnight due to mechanical problems. Claim paid out ~$300. Full report.
  • 7/2017 - Delayed in EWR due to thunderstorms. ~$390 for hotel, uber, meals. Claim processed within a week, no issues. Full report.
  • 9/2017 - Delayed in EWR due to Harvey. ~$499 for hotel, ubereats. Claim processed in 7 business days
  • 1/2017 - $625 covered on two tickets on JetBlue award flight with taxes+fees on Chase in FLL. Missed connection due to Mx. Incl. $65 at Walgreens, r/t uber to hotel, uber home, $265 hotel, $180 meal. Tax, tip, and alcohol covered.
  • 06/2017 - $258 covered for overnight delay hotel/dinner. Did not cover $50 to pick a seat on next day's flight. Full report
  • 08/2017 - covered during ATC equipment failure leading to cancelled flight
  • 08/2017 - covered with flightaware showing delay, no direct statement from carrier. Booked dummy return flight on Southwest to 'comply' with r/t requirement.
  • 12/2017 - covered for forced overnight due to ATL "Power Outage". Entire ticket, including taxes, was paid for using Ultimate Reward points through my Reserve account. There was no credit card charge showing on my account.
  • 1/2018 - covered for $500 including hotel tips, a drink, and minibar snacks w/ no receipt (but showed credit card statement with purchases listed)
  • 1/2018 - covered rental + gas to drive to int'l gateway when feeder flight was cancelled.
  • 3/2018 - covered int'l phone calls, roaming cell phone data (submitted phone bill), storage locker, and hotel.
  • 4/2018 - covered hotel, meals/snacks, cold medicine, Uber ground transport for overnight due to weather. Award ticket with taxes/fees on CSR.
  • 5/2018 - covered $250 in hotel, uber, two meals after missing a connection in a "painless but slightly drawn out" process. Had to request a different delay letter because first one didn't state cause of delay. Total turn-around time 40 days including re-requesting delay letter.
  • 11/2018 - covered $300+ in hotel, 2 Ubers, 3 meals; did not cover seat charge or Uber home; originally booked with UR points (no CC charge)
  • 7/2019 - covered $400+ in hotel, rental car, 3 meals, clothing/toiletries for me, wife and son for 24 hour delay; award tickets with taxes/fees in CSR.
  • 01/2021 - covered $225 in meals, hotel, Uber for myself for overnight due to weather; used voucher and paid small amount on the Sapphire Preferred.
  • 01/2021 - covered ~$100 for meals and toiletries purchased during a 7+ hour daytime delay.
  • 07/2022 - covered $500+ for two travelers: hotel, meals, vending machines for overnight delay at connection; award miles + taxes on CSR

(A previous thread that dealt with travel delay compensation has been closed and all future issues with travel delays & cancellations will be handled here. The last 4 posts from that thread have been merged into this one. The closed thread can be found here.)

For one overview of when you're covered and how to file a claim, read this blog post. The Milewriter @ Saverocity compiled a lot of information from this thread, and thanks all the contributors.

Trip Cancellation / Trip Interruption

This reimburses you for travel expenses (tickets, hotels) you have to cancel or interrupt because of covered reason (illness, etc.). It only covers pre-paid expenses, not new expenses. Max: $10,000 for CSR/CSP, $1,500 for MPE

Trip Interruption only covers a few new expenses: If you re-use your old tickets, it covers the change fee (but not fare difference); it covers charges to return rental cars early to a different location; and covers up to $250 to get to/from the airport or medical facility and from the airport to your home.

What are covered reasons? Illness or injury or death (with documentation) of you or family, severe weather, change in military orders, terrorism, jury duty or subpoena, uninhabitable dwelling, quarantine, or if your travel supplier goes bankrupt. Pre-existing medical conditions are not covered.
Who is covered? CSP/CSR: Extended family: You, your Spouse or Domestic Partner and their children, including adopted children or step-children; legal guardians or wards; siblings or siblings-in-law; parents or parents-in-law; grandparents or grandchildren; aunts or uncles; nieces or nephews. MPE: You, spouse/domestic partner, dependent children.
Does it cover Authorized Users? Apparently yes, as long as their name is "embossed on the card", as well as their extended family / immediate family depending on the card.
I bought reward tickets but paid taxes/fees with my card, am I covered? Yes.
I bought reward tickets with Chase UR points, am I covered? Yes.
Do I have to buy the travel arrangements with my card to be covered? Apparently now this is "yes", you have to pay for "some portion" of each travel arrangement (hotel, flight, etc.) for that arrangement to be covered.
What kinds of pre-paid travel arrangements are covered? "airline tickets, train tickets, bus tickets, prepaid tours, hotels, and rental cars."
What kinds of pre-paid travel arrangements are not covered? "Event Tickets or prepaid fees to theme parks, museums, golf courses, or other points of interest"
I got ill during a trip and had to buy really expensive tickets to fly home. Will I get reimbursed? No. If you can't use your original tickets, this will reimburse you for those -- but new tickets are on you. If you change your original tickets, this will cover the change fee only. It does not pay for fare difference or new tickets. It will pay up to $250 to get you to/from the airport or train station, medical facility, and to your residence after you land at your home airport.
I got ill and need to cancel my trip / return early. What documentation do I need? Generally a letter from a physician or other medical person. There is a special claim form for the doctor to fill out but a sufficiently detailed letter from the doctor can work too.
Does the travel have to be round trip? Yes, but your ticket does not have to be. You must depart from your place of residence and return to your place of residence within 60 days. The round-trip travel can involve different tickets on different carriers, open jaws, etc.
My flight was cancelled. Am I covered? Probably not. Only if it was cancelled due to weather or transit strikes, and only if you didn't get reimbursed by the carrier. However, see Trip Delay above.
I cancelled my trip and the airline has given me one year to use my tickets, but I can't use them. How do I get reimbursed? Several reports indicate that you must wait for the unused tickets to expire, then file another claim. You can get the change fee covered right away. Other reports say if you demonstrate you won't use the tickets, they'll cover full amount right now. YMMV.
Am I covered if I'm taking a road trip, with no flights or common carrier? Yes. However the online claim form requires flight info; just fill it out with dummy flights and explain your other documents that there was no common carrier.
I am pregnant and no longer want to travel. Am I covered? Maybe. Generally, unexpected complications with non-IVF pre-26th week single pregnancies are covered. Non-IVF multiple pregnancies (twins, triplets) are not covered unless you get pregnant after purchasing your tickets. IVF pregnancies are not covered. The guide says you are not covered for "Travel arrangements that are scheduled to take place after the twenty-sixth (26th) week of pregnancy; or when any multiple pregnancy, with or without complications, occurs prior to the initial deposit date or booking date of the Trip; or any pregnancy associated with an assisted reproductive program, such as in vitro fertilization"
There is civil unrest at my destination, am I covered? Maybe. Generally you are covered if there is a Terrorist Incident or State Dept travel warning during your trip (Trip Interruption) or in the 30 days leading up to your trip (for Trip Cancellation) for within 25 miles of any place along your trip itinerary or your home, as long as the incident or warning didn't happen before you booked your tickets. Not covered is "War, undeclared war, civil war, insurrection, rebellion, revolution, warlike acts by a military force or personnel". Also not covered is "Trips booked to any area known to be associated with Terrorist Activity" (meaning multiple Terrorist Incidents or travel warnings in 12 months) and "disinclination to travel due to civil unrest [or] an epidemic or pandemic".

Experiences:






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Old Aug 15, 22, 3:42 pm
  #556  
 
Join Date: Jun 2011
Location: I 35 south bound, finally stopped
Programs: AA EXP, LT Plt, 4mm, *A GLD, burned out medical provider, executing our estate plan
Posts: 1,582
Data point- tl:dr- eye emergency surgery. cancelled cruise 1 day before departure June 7. Chase trip cancellation insurance paid $16,878 for 2 people today by check. Roughly 2 months and 8 days. Card CSR. Now my new best friend.

If you have not read upthread. Had onset retinal tear morning of June 7. Knew what it likely was (retired physician). Called in and got to see retinal specialist that day (helps to be integrated in the system). Laser surgery that day. Asked for and received copy of medical records for the emergency visit before I left the office. Med records are your property. Cancelled trips and air (one eyed cancellation) within 24 hours. Looked at this thread and downloaded all the forms. One week follow up, I had filled out the attending physician form, and all he had to do was sign it. All the eye abbreviations that were in the medical records I found with Google, and I spelled them out on the form. Got all the receipts, and uploaded everything. I did a couple of phone calls over the next few weeks and was told everything needed had been uploaded. I think the delays may be due to 1) higher reimbursements close to the limits may go through multiple reviews. 2) Higher reimbursements may require independent confirmation from the physician office. I got exactly what I asked for without a fight. Very pleased.

Question- Does anyone know if the $20,000 limit is calendar year?
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Old Aug 15, 22, 4:00 pm
  #557  
mia
A FlyerTalk Posting Legend; Moderator: American Express, Capital One, Citi, Chase, Credit Card Programs, Diners Club, Signatures
 
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 45,901
Originally Posted by boerne View Post
....if the $20,000 limit is calendar year?
I see $20,000 per trip, $40,000 in 12 months. I read that to mean 12 months running from the first paid claim.

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Old Aug 21, 22, 6:29 pm
  #558  
RJ1
 
Join Date: Apr 2005
Location: SoCal
Posts: 603
Originally Posted by boerne View Post
Data point- tl:dr- eye emergency surgery. cancelled cruise 1 day before departure June 7. Chase trip cancellation insurance paid $16,878 for 2 people today by check. Roughly 2 months and 8 days. Card CSR. Now my new best friend.
Thank you for posting this data point. I'll be at 8 weeks since the initial claim filing in a day or so. I've also called a couple of times, and was told last week that they had everything they needed. If they are processing claims FIFO, then hopefully based on your experience my claim will be finalized soon.
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Old Sep 8, 22, 6:50 pm
  #559  
 
Join Date: Nov 2015
Posts: 139
Redeemed CSR points for airfare via UR... Credit card benefits?

I booked airfare via chase reward portal and used the points from my chase Sapphire reserve. It never crossed my mind but by redeeming points vs using my CC to pay, do I lose some of the benefits/protection my card offers? Like trip cancellation insurance or baggage insurance?
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Old Sep 9, 22, 6:49 am
  #560  
 
Join Date: Aug 2000
Location: Exile
Posts: 15,246
Originally Posted by LReyes66 View Post
I booked airfare via chase reward portal and used the points from my chase Sapphire reserve. It never crossed my mind but by redeeming points vs using my CC to pay, do I lose some of the benefits/protection my card offers? Like trip cancellation insurance or baggage insurance?
No, I can confirm that I got cash reimbursement at 1.5c/point for a non-refundable hotel booking I made using UR points last year and then had to cancel when I tested positive for COVID. No questions asked - just needed a copy of the original booking (showing points used), the cancellation confirmation (showing no points refunded) and a copy of my positive COVID test.
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Old Sep 23, 22, 8:20 am
  #561  
 
Join Date: Sep 2007
Location: IAH
Programs: UA MM, AA almost MM
Posts: 1,038
Originally Posted by Ilove2fly View Post
We had a trip planned in May for my husband and two sons raft down the Colorado River. In late April, my husband broke his ankle. He was able to travel to Moab (start of raft trip) but wasn't able to do the raft trip. We filed a claim with Chase provided;
1. United itinerary.
2. Emails from Western River asking for payment and confirming the payments.
3. His doctor's notes stating that his injury prevents him from rafting.

We have recently receive a response from eclaim asking for
1. trip itinerary which we don't have because the trip wasn't booked through an agency.
2. an invoice which don't have because Western River did not provide one.
3. Information on "referring" doctor. We have already provide information from his attending doctor.

My husband tried to call for the last couple of days. Each time waiting over 2 hours without connecting to an agent. What do you suggest that we provide eClaim?

1. Do I just type up an itinerary?
2. Do I ask Western River to create an invoice?
3. He was in the NYC emergency room. Maybe I should sent the paper from the emergency room.

Would that be sufficient? Not sure if we can get an invoice from the Wester River. Any suggestions on how to proceed is greatly appreciated.
I want to come back and post our success in getting my husband's cancelled portion covered by Sapphire Reserve. It took a little while. We had to
1. Provide a more detailed itinerary including all the flights and hotels. Even though none of those were cancelled and we were not making a claim on flights and hotels.
2. Provide an invoice from the rafting provider, Western River, twice. The first invoice was deem insufficient. In the end, after talking to the insurance adjuster, we were told to have an invoice clearly listed all three parties on the invoice and each person's costs.
3. My husband's attending doctor's office issued an more detailed "no strenuous" activity letter.

The invoice part was most difficult to understand why our claim was rejected. This is the first time we used the travel cancellation insurance. Overall, I am very pleased with SR travel insurance.
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Old Sep 24, 22, 10:14 am
  #562  
 
Join Date: Nov 2015
Posts: 139
Has anyone ever used their trip cancellation for Airbnb bookings with strict cancel policy? Booking is 2 months away but plans changed and have to take the trip earlier but the Airbnb host is fully booked up so I have to cancel and rebook elsewhere. Host won't fully refund me and will only do a partial refund that has them keep $700.

Not trying to claim whole trip, just get reimbursed with Airbnb.
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Old Sep 24, 22, 10:29 am
  #563  
mia
A FlyerTalk Posting Legend; Moderator: American Express, Capital One, Citi, Chase, Credit Card Programs, Diners Club, Signatures
 
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 45,901
Originally Posted by LReyes66 View Post
....plans changed ....
Insurance does not cover a change in plans unless it is for one of the specified reasons. See page 41: https://www.chasebenefits.com/sapphirereserve2
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Old Oct 3, 22, 8:12 am
  #564  
 
Join Date: Aug 2011
Programs: Marriott Gold, Hilton Diamond, Radisson Rewards Gold, Best Western Diamond Select
Posts: 1,771
Can a claim be made if a voucher was offered but not a refund?
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Old Oct 3, 22, 8:13 am
  #565  
mia
A FlyerTalk Posting Legend; Moderator: American Express, Capital One, Citi, Chase, Credit Card Programs, Diners Club, Signatures
 
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 45,901
Originally Posted by slickvik View Post
Can a claim be made if a voucher was offered but not a refund?
Has the voucher expired, unused?
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Old Oct 4, 22, 4:23 pm
  #566  
 
Join Date: Jan 2021
Programs: Hyatt Globalist (Full), Marriott Titanium, IHG Spire, Wyndham DIA, Hilton Gold, AA EXP
Posts: 539
Any idea if these following delays can be covered:

SLC - ORD - CDG (Delay 1) - ORD (Delay 2) - SLC

2 separate round-trip tickets:
SLC - ORD (Use CSP/CSR)
ORD - CDG (Use one of the Chase cards that doesn’t have trip delay insurance like Hyatt Business card)

Can both Delay 1 and Delay 2 be covered? I guess Delay 2 should be covered but maybe not Delay 1 since I didn’t use CSP/CSR for the entire routes
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Old Oct 5, 22, 10:16 am
  #567  
 
Join Date: Feb 2011
Location: NYC suburbs; prefer LGA, then JFK, maybe EWR
Programs: UA LT Gold (BIS), AA LT Plat (CC SUBs & BD), Hilton Dia (CC), Hyatt Glob (BIB), several others
Posts: 2,046
During the first year of COVID, when travel decreased for many including me, I closed my Sapphire Reserve (SR) at 49 months, 1 month later applied and approved for Sapphire Preferred (SP). A year later downgraded SP to Freedom Unlimited and applied and approved for Ink Preferred (IP), thinking that the Trip Cancellation and Interruption insurance benefit from the IP would substitute for the same benefit from the SP.

Having recently booked my first expensive trips since, and read the fine print, Ive learned that IP Trip Cancellation insurance benefit is capped at $5,000 (each Insured Person for up to five thousand ($5,000.00) dollars for each Covered Trip) compared to SR and SP $10,000 (up to ten thousand ($10,000.00) dollars per Covered Person").

I live in NY where annual multi-trip (cancellation/interruption) insurance is outlawed. Thinking about product changing back to SP or SR, thinking of the $95 or (effective) $250 as basically the premium for an annual policy and if I go the SP route bite the bullet at 2x vs 3x (for travel charges compared to SR and IP). Gotta run the numbers to see if the additional UR point for travel charges (SR vs SP) justifies the additional (effective) $155 AF. Thinking also about using AmEx Biz Plat for expensive trips but that would only be 1.5x and I prefer UR to MR. Wondering about any flaws in my logic and/or other considerations. Thank you.
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Old Oct 5, 22, 11:55 am
  #568  
 
Join Date: Feb 2006
Posts: 720
Originally Posted by Dr Jabadski View Post
During the first year of COVID, when travel decreased for many including me, I closed my Sapphire Reserve (SR) at 49 months, 1 month later applied and approved for Sapphire Preferred (SP). A year later downgraded SP to Freedom Unlimited and applied and approved for Ink Preferred (IP), thinking that the Trip Cancellation and Interruption insurance benefit from the IP would substitute for the same benefit from the SP.

Having recently booked my first expensive trips since, and read the fine print, Ive learned that IP Trip Cancellation insurance benefit is capped at $5,000 (each Insured Person for up to five thousand ($5,000.00) dollars for each Covered Trip) compared to SR and SP $10,000 (up to ten thousand ($10,000.00) dollars per Covered Person").

I live in NY where annual multi-trip (cancellation/interruption) insurance is outlawed. Thinking about product changing back to SP or SR, thinking of the $95 or (effective) $250 as basically the premium for an annual policy and if I go the SP route bite the bullet at 2x vs 3x (for travel charges compared to SR and IP). Gotta run the numbers to see if the additional UR point for travel charges (SR vs SP) justifies the additional (effective) $155 AF. Thinking also about using AmEx Biz Plat for expensive trips but that would only be 1.5x and I prefer UR to MR. Wondering about any flaws in my logic and/or other considerations. Thank you.
Just wanted to thank you for crunching the numbers. I recently canceled my Sapphire Reserve and also have the Chase Ink Preferred, so I wasn't aware of the difference in coverage between $5000 and $10,000.
If you have a Chase Bonvoy card, you could also consider product changing to the Ritz. It has the same coverage as the CSR.
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Old Oct 5, 22, 12:23 pm
  #569  
 
Join Date: Feb 2011
Location: NYC suburbs; prefer LGA, then JFK, maybe EWR
Programs: UA LT Gold (BIS), AA LT Plat (CC SUBs & BD), Hilton Dia (CC), Hyatt Glob (BIB), several others
Posts: 2,046
Originally Posted by diesteldorf View Post
… thank you … If you have a Chase Bonvoy card, you could also ...
You’re welcome, good that it helped someone else. Thank you for the suggestion. No, haven’t (yet) been Bonvoyed and I think it’s unlikely I’ll start now (despite multiple targeted NLL Biz Plats and Golds, I remain in AmEx pop-up jail for their Marriott Biz card) but IIRC anything is possible !
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Old Oct 9, 22, 1:10 pm
  #570  
 
Join Date: May 2022
Posts: 10
Does Chase Travel Insurance cover secondary Hotel ?

I booked hotel under my name, with my wife's chase Ink business preferred card as payment method. I read that this card comes with travel insurance.

Due to severe weather we are stuck in another city and have to get a new hotel, due to everything in the city are fully booked from the severe weather event, the only room available is very expensive but we got no choice.

We called the hotel we originally booked and they cancelled for us with no charge.

Question is, can we reimburse the cost of new hotel that we have to stay due to severe weather event from Chase travel travel insurance?
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